Amman (Jordan)

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Digital Media Marketing - (MS 15475)

06 Apr 2025 - 20 Apr 2010

25 May 2025 - 20 May 2029

27 Apr 2025 - 20 May 0001

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Emotional Intelligence for Workplace Success - (ML 15476)

Introduction:</h2>

This training is designed to help professionals concentrate on the important skills required to build effective relationships and also to lead teams effectively and manage the diverse personalities normally found the workplace. The ability to respond appropriately to feelings in ourselves and others, practice innovative teamwork and encourage synergy between team members is essential to building a successful organization.

As emotionally intelligence is essential for workplace success. Emotionally intelligent leaders and employees can help build effective relationships for enhancing work productivity. Understanding and raising your Emotional Intelligence is vital to your success and leadership potential.

<h2>Course Objectives:</h2>

At the end of this course the participants will be able to:

<ul>
	<li>Develop interpersonal skills such as self-awareness, which is the ability of an individual to recognize and understand one’s moods, emotions and drives as well as their impact on others</li>
	<li>Cultivate empathy or the ability to understand the emotional makeup of other people and skill in responding according to their emotional reactions</li>
	<li>Develop interpersonal skills which indicate the individual’s proficiency in managing relationships and building networks</li>
	<li>Develop skills in responding to criticisms & adversity</li>
	<li>Leadership strategies for working with others towards shared goals</li>
</ul>

<h2>Targeted Groups: </h2>

<ul>
	<li>Team Leaders</li>
	<li>Supervisors</li>
	<li>Managers</li>
	<li>Directors</li>
	<li>Professionals acting or aspiring leader in any sector of industry and/or business</li>
</ul>

<h2>Course Outline</h2>

<h2>Unit 1: Developing Emotional Intelligence in the Workplace</h2>

<ul>
	<li>What is Emotional Intelligence Quotient (EQ)?</li>
	<li>Intrapersonal & Interpersonal Skills</li>
	<li>Emotional Excellence in the Workplace</li>
	<li>Understanding Your Personality Style</li>
	<li>Emotional Intelligence for Innovative Teamwork</li>
	<li>Removing Blocks to Innovative Teamwork through EQ</li>
</ul>

<h2>Unit 2: Becoming an Emotionally Intelligent Leader</h2>

<ul>
	<li>Accurate Self-assessment for Personal Transformation</li>
	<li>Knowing One’s Strengths & Weaknesses</li>
	<li>Managing self effectively</li>
	<li>Inspiring and Guiding Individuals & Teams</li>
	<li>Nurturing Relationships</li>
	<li>Developing Trustworthiness for Corporate Transformation</li>
</ul>

<h2>Unit 3: Building Effective Relationships</h2>

<ul>
	<li>Getting Things Done through People</li>
	<li>Managing our mind effectively</li>
	<li>Accountable Leadership for Managing Performance</li>
	<li>Working with Others towards Shared Goals</li>
	<li>From Delegation to Empowerment</li>
	<li>Building Productive Relationships</li>
</ul>

<h2>Unit 4: Leading Others with Emotional Intelligence</h2>

<ul>
	<li>Understanding the 4 Stages of Human Development</li>
	<li>Motivating Oneself and Motivating Others</li>
	<li>Managing our spirit for developing Thankfulness </li>
	<li>Leading others effectively</li>
	<li>Developing Creativity in the Workplace</li>
	<li>Innovative Teamwork</li>
</ul>

<h2>Unit 5: Implementing Emotionally Intelligent Persuasive Communication</h2>

<ul>
	<li>The Positive Influence of Listening</li>
	<li>Active Listening Skills</li>
	<li>Handling Conflict Effectively</li>
	<li>Effective Persuasion</li>
	<li>Learning Experiences and Action Plan</li>
	<li>Developing an Action Plan</li>
</ul>
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Rig Movement with Safety Procedures Workshop - (EO 15477)

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Pigging and In-Line Inspection - (O 15478)

Introduction: </h2>

The use of in-line tools for inspection and cleaning is accepted as essential for the safe and profitable operation of all pipelines. Regulations require internal inspections using geometry pigs for detecting changes in circumference and MFL, ultrasonic pigs and/or EMAT tools for determining wall anomalies, metal loss and flaws in the pipe or the welded segments. To keep the pipelines flowing properly, operators wage a constant battle for flow assurance against paraffin, black powder and, offshore, hydrates and asphaltenes, in this battle pigging technology combined with chemical treatment is their primary weapon.

This training course is designed to provide a comprehensive introduction to all aspects of utility and in-line inspection pigging. The course content is set to be fully illustrated, with actual pigs and models being used to aid understanding and help overcome any difficulties.

<h2>Targeted Groups:</h2>

<ul>
	<li>Project managers </li>
	<li>Engineers</li>
	<li>Maintenance and technical personnel</li>
	<li>Personnel responsible for pipeline integrity assurance, flow assurance, corrosion control, and safety</li>
</ul>

<h2>Course Content:</h2>

<h2>Unit 1: Pigging for Operation and Maintenance</h2>

<ul>
	<li>Pigging during construction</li>
	<li>Pigging during operation</li>
	<li>Utility Pigs</li>
	<li>Cleaning pigs</li>
	<li>Sealing pigs</li>
	<li>Gauging pigs</li>
	<li>Dual diameter pigs</li>
	<li>Magnetic cleaning pigs</li>
	<li>Designing a Pipeline for Pigging</li>
	<li>Pig traps and pigging stations</li>
	<li>Location and tracking devices</li>
</ul>

<h2>Unit 2: Designing and Implementing an In-line Inspection (ILI) Program</h2>

<ul>
	<li>Selecting an ILI Tool</li>
	<li>Specific Design Considerations for Running ILI Tools</li>
	<li>Launch and Receive trap design</li>
	<li>Bends, tees, and valves</li>
	<li>Issuing an Inquiry</li>
	<li>Schedule requirements</li>
</ul>

<h2>Unit 3: Preparation for ILI</h2>

<ul>
	<li>Controlling Operational Parameters During the Inspection Run</li>
	<li>Strategy for Contract Development and Negotiations</li>
	<li>Developing a good specification</li>
	<li>Contingency Planning for a Stuck Pig</li>
	<li>Offshore risers</li>
	<li>Onshore flowlines, gathering system main sections or laterals</li>
</ul>

<h2>Unit 4: In-line Inspection (ILI) Tools – Theory, Performance, and Detection Limits</h2>

<ul>
	<li>Metal loss In-line Inspection</li>
	<li>Other In-Line Inspection Tools</li>
	<li>Crack detection pigs</li>
	<li>Mapping</li>
	<li>Geometry and bend-detection pigs</li>
	<li>Wax deposition measurement</li>
	<li>Spanning pigs</li>
	<li>Semi-intelligent pigs</li>
</ul>

<h2>Unit 5: Post In-line Inspection Issues</h2>

<ul>
	<li>Quality Assurance Check of the Data</li>
	<li>Development of Protocols for Response</li>
	<li>Prioritization of the Dig Plan</li>
	<li>US regulatory requirements</li>
	<li>Criteria for corrosion-caused metal loss</li>
	<li>Criteria for dents</li>
</ul>

<h2>Unit 6: Validation of Results</h2>

<ul>
	<li>Planning and preparation for field NDE</li>
	<li>Comparison between ILI, field NDE and actual:</li>
	<li>Corrosion</li>
	<li>Dents – effects of re-rounding</li>
	<li>Establish level of confidence</li>
</ul>

<h2>Unit 7: Fitness for Purpose: Assessment</h2>

<ul>
	<li>Assessment of defects</li>
	<li>Establish long-term integrity management program</li>
	<li>Incorporation of results in risk programs</li>
	<li>Potential Repair Consideration</li>
</ul>
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10 - 14 Nov 2024

06 Apr 2025 - 20 Apr 2010

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Documents Control Systems - (AV 15479)

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Loading Arms Types Maintenance and Troubleshooting - (EO 15480)

Introduction: </h2>

Through this training, we aim for the professionals to polish their knowledge and skills through learning the essential maintenance and inspection activities performed on the loading arm the with tailored chemical loading solutions such as: Minimal Product Loss, Increased Durability, Maximum Safety and Ultimate Flexibility.

<h2>Course Objectives:</h2>

Through this course, we aim the participants to:

<ul>
	<li>Know and understand the various types of marine loading arms</li>
	<li>Prepare, test and safely connect hoses, loading arms and vapor return lines</li>
	<li>Know the forces and stresses acting on the manifold and the vessel during cargo transfer operations</li>
	<li>Know and use the various types of marine quick connect and disconnect couplings</li>
	<li>Know the emergency release systems for marine terminals</li>
	<li>Care and maintenance of loading arms, couplings and emergency release systems</li>
	<li>Understand the operation of the inert gas systems</li>
	<li>Know and establish the procedures for the prevention of pollution of the seas, in accordance with the provisions of the MARPOL 73/78, as amended and application of any local laws</li>
</ul>

<h2>Targeted Groups:</h2>

<ul>
	<li>Terminal Managers</li>
	<li>Operation staff</li>
	<li>Export operators, loading master</li>
	<li>Oil and gas operators related to export systems</li>
</ul>

<h2>Course Outlines:</h2>

<ul>
	<li>Solutions for fuel loading in the tanks suitable with our requirements</li>
	<li>Suitable range of temperature and pressure that the Petro-loading needs</li>
	<li>Modern instruments used in making the process of loading</li>
	<li>Petroleum top loading arms for other parts of the world</li>
	<li>Problems arising during the process and their solutions</li>
	<li>Various options available to fine tune top loading</li>
	<li>Different ways of petroleum bottom loading</li>
	<li>The steps of maintenance for tanks and reservoir of loading</li>
	<li>The effect or troubleshooting and its importance</li>
</ul>
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18 May 2025 - 20 May 2022

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Mastering Clinical Coding: Precision, Compliance, and Emerging Trends - (HL 15482)

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Engineering Management Excellence - (MA 15483)

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Clinical Documentation Improvement (CDI) for HIM - (HL 15484)

02 - 06 Feb 2025

04 May 2025 - 20 May 0008

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Production Logging Principles - (C 15485)

13 Apr 2025 - 20 Apr 2017

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Clinical Informatics - (HL 15486)

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Advanced Health Information and System Management - (HL 15487)

06 Apr 2025 - 20 Apr 2010

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Propane Refrigeration System: Operations and Maintenance - (EO 15488)

Introduction:</h2>

This interactive training unit is designed to introduce trainees to some of the basic principles of refrigeration system operation, details explanation of mechanical refrigeration system cycle components (surge drum, expansion valve, chiller, refrigeration compressor, and condenser), and to conduct design, operation, control system, maintenance, improve efficiency and troubleshooting of refrigeration system for natural gas processing.  After completing this unit, trainees should be able to have knowledgeable and real experience field of natural gas propane refrigeration system plant.

<h2>Course Objectives:</h2>

At the end of this course the participants will be able to:

<ul>
	<li>Refrigerator propane properties</li>
	<li>Heat transfer factors impact</li>
	<li>Design of Propane refrigeration system</li>
	<li>Operation of the Propane refrigeration system</li>
	<li>Control system of the Propane refrigeration system</li>
	<li>Maintenance Propane refrigeration system</li>
	<li>Improve the efficiency of the Propane refrigeration system</li>
	<li>Troubleshooting of Propane refrigeration system</li>
</ul>

<h2>Targeted Groups:</h2>

<ul>
	<li>Operation engineers</li>
	<li>Operation supervisors</li>
	<li>Process engineer</li>
	<li>Maintenance engineer</li>
	<li>Maintenance supervisors</li>
	<li>Mangers and team leaders</li>
	<li>Design engineer</li>
	<li>Operators and SR. Operators</li>
</ul>

<h2>Course Outlines:</h2>

<h2>Unit 1: Fundamentals:</h2>

<ul>
	<li>Introduction to Refrigeration</li>
	<li>Refrigerator propane properties</li>
	<li>Heat Transfer</li>
	<li>Refrigeration Systems</li>
	<li>Basic Refrigeration Cycle</li>
	<li>Refrigeration Components</li>
	<li>Secondary Cooling Systems</li>
</ul>

<h2>Unit 2: Design, Operation, and Control of Propane Refrigeration System Components Cycle:</h2>

<ul>
	<li>Typical single and multi-stages</li>
	<li>Propane surge drum and pump loading</li>
	<li>Expansion valves</li>
	<li>Propane chillers</li>
	<li>Economizer  </li>
	<li>Propane condenser</li>
</ul>

<h2>Unit 3: Propane Refrigeration Centrifugal Compressor:</h2>

<ul>
	<li>Introduction to Centrifugal Compressor Principles</li>
	<li>Typical Centrifugal Compressor</li>
	<li>Centrifugal Compressor Operation</li>
	<li>Multi-Stage Compressors</li>
	<li>Axial Compressors</li>
	<li>The Compressor</li>
	<li>Casings</li>
	<li>Rotors</li>
	<li>Guide Vanes</li>
	<li>Diffuser and Volute</li>
	<li>Diaphragms</li>
	<li>Shaft Seals</li>
	<li>Shaft Bearings</li>
	<li>Lubrication System</li>
	<li>Seal Oil System</li>
	<li>Cooling System</li>
	<li>Drivers, Couplings, and Controls</li>
	<li>Drivers</li>
	<li>Direct Drive</li>
	<li>Gear Drive</li>
	<li>Couplings</li>
	<li>Compressor Performance</li>
	<li>Surge Control</li>
	<li>Safety Devices</li>
	<li>Classification</li>
</ul>

<h2>Unit 4: Propane Refrigeration Reciprocating Compressor:</h2>

<ul>
	<li>Introduction to Reciprocating Compressor Principles</li>
	<li>Gas Compression</li>
	<li>Typical Compressors </li>
	<li>Piston Operation</li>
	<li>Typical Reciprocating Compressor</li>
	<li>Compression Unit Components</li>
	<li>Compressor Operation</li>
	<li>Valves</li>
	<li>The Compression Unit</li>
	<li>Air Cooling</li>
	<li>Water Cooling</li>
	<li>The Cylinder</li>
	<li>Compression Unit Lubrication</li>
	<li>Wiper or Scraper Rings</li>
	<li>Clearance Pocket</li>
	<li>Unloaders</li>
	<li>The Drive Unit</li>
	<li>Crank Assembly</li>
	<li>Crosshead</li>
	<li>Connecting Rod</li>
	<li>Power Source</li>
	<li>Balanced-Opposed Unit</li>
	<li>Integral Unit</li>
	<li>Multi-Stage Unit</li>
</ul>

<h2>Unit 5: Propane Refrigeration Troubleshooting and Improve Efficiency:</h2>

<ul>
	<li>Indicators and Checks</li>
	<li>Operating Checks</li>
	<li>Operating Problems</li>
	<li>Refrigeration System Controls and Applications</li>
	<li>Factors Affecting Operation</li>
	<li>Solve Fouling problems</li>
	<li>Maintenance types and maintenance plan </li>
</ul>
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Sustainable Investment: ESG Analysis and Financial Profitability - (FA 15489)

Introduction:</h2>

ESG investing refers to investing in line with ESG considerations; socially responsible investing in companies which are not detrimental to a society, but which contribute towards positive societal change through their positive social and environmental profiles.

Value-based investing adds ESG consideration on top of traditional security analysis, on the contrary, values-based investing screen/filter companies based an investor’s values/beliefs. In between these exist the specific implementations of ESG that we aim to highlight through this training.

<h2>Course Objective:</h2>

At the end of this course the participants will be able to:

<ul>
	<li>Determine Negative screening and Positive screening</li>
	<li>Determine Best-in-class screening</li>
	<li>Full integration to explicit inclusion of ESG factors into traditional security analysis.</li>
	<li>Overlay/portfolio tilt</li>
	<li>Look for to prevent Risk factor/risk premium investing </li>
	<li>Analyze ESG information in determination of systematic risk.</li>
	<li>Focus on Thematic investing.</li>
</ul>

<h2>Course Outlines:</h2>

<h2>Unit 1: Introduction to Analysis of the ESG factor and its impact on financial profitability</h2>

<ul>
	<li>Negative effects of capitalism and production on the world </li>
	<li>Frameworks and actions to drive the change 
	<ul style="list-style-type:circle">
		<li>Global Regulation and Governments’ actions: The UNFCC </li>
		<li>The Kyoto Protocol </li>
		<li>The Paris Agreement </li>
		<li>The 2030 Agenda and the SDGs </li>
	</ul>
	</li>
	<li>Actions from companies: industrial and financial alliances and/or frameworks</li>
</ul>

<h2>Unit 2: ESG and Sustainability in Investments: the concrete side </h2>

<ul>
	<li>Definition of ESG concept </li>
	<li>ESG Scoring: different approaches and their background logic </li>
	<li>Applying the ratings: investment approaches and sustainable financial instruments</li>
</ul>

<h2>Unit 3: Is ESG-Based Investing Profitable? </h2>

<ul>
	<li>Market perspective: historical performance indicators </li>
	<li>Literature’s debate on ESG factor’s impact on credit risk ratings </li>
	<li>Internal perspective: effects on corporate intrinsic valuation </li>
	<li>Net Sales </li>
	<li>Operating Costs </li>
	<li>Financial Costs and DCF valuation</li>
	<li>Transaction perspective: effects on relative valuation</li>
</ul>

<h2>Unit 4: Analysis of ESG Positive Impact on Financial Performances</h2>

<ul>
	<li>Portfolio analysis: Companies </li>
</ul>

<ul>
	<li>Data </li>
	<li>Methodology </li>
	<li>Results</li>
</ul>

<h2>Unit 5: Portfolio analysis: Funds </h2>

<ul>
	<li>Data </li>
	<li>Methodology </li>
	<li>Results</li>
</ul>
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Strategic Financial Decision-Making - (FA 15490)

Introduction:</h2>

In the realm of finance, decisions are not merely choices; they are strategic moves that can shape the future of an organization. Strategic financial decision-making involves carefully evaluating options, predicting outcomes, and aligning choices with long-term goals.

In the fast-paced and ever-evolving world of finance, strategic decision-making plays a pivotal role in the success of organizations. With the advent of technology, particularly the abundance of data, financial analysts are now adopting a data-driven approach to ensure precision and effectiveness in steering financial strategies.

<h2>Targeted Groups:</h2>

<ul>
	<li>Finance Managers</li>
	<li>Strategy, Budgeting and Planning Managers</li>
	<li>Finance and Treasury Professionals</li>
	<li>Finance Analysts and Advisers</li>
	<li>Employees who want to gain great knowledge to improve their career</li>
</ul>

<h2>Targeted Competencies:</h2>

<ul>
	<li>Financial strategic thinking</li>
	<li>Understanding financial statements</li>
	<li>Financial analysis</li>
	<li>Working capital management</li>
	<li>Preparing operating budgets</li>
	<li>Making capital budget decisions</li>
	<li>Financial decision making</li>
	<li>Cost management</li>
	<li>Value management</li>
</ul>

<h2>Course Content:</h2>

<h2>Unit 1: Importance of Strategic Financial Decision-Making</h2>

<ul>
	<li>Role of Data in Decision-Making</li>
	<li>Understanding Strategic Decision-Making</li>
	<li>Definition and Significance</li>
	<li>Components of a Data-Driven Approach</li>
</ul>

<h2>Unit 2: The Role of Financial Analysts</h2>

<ul>
	<li>Responsibilities in Decision-Making</li>
	<li>Importance of Informed Decisions</li>
	<li>Leveraging Data for Precision</li>
	<li>Sources of Financial Data</li>
</ul>

<h2>Unit 3: Analytical Tools for Decision Support</h2>

<ul>
	<li>Ensuring Effectiveness in Financial Strategies</li>
	<li>Aligning Data with Organizational Goals</li>
	<li>Adapting to Market Trends</li>
</ul>

<h2>Unit 4: Challenges in Data-Driven Decision-Making</h2>

<ul>
	<li>Overcoming Perplexity in Data</li>
	<li>Addressing Burstiness in Financial Data</li>
</ul>

<h2>Unit 5: Human Touch in Data-Driven Decisions</h2>

<ul>
	<li>The Balance Between Data and Intuition</li>
	<li>Integrating Emotional Intelligence</li>
	<li>Building a Data-Driven Culture</li>
	<li>Training Financial Teams</li>
	<li>Fostering a Data-Centric Mindset</li>
</ul>

<h2>Unit 6: Future Trends in Strategic Financial Decision-Making</h2>

<ul>
	<li>Advancements in Technology</li>
	<li>Success Stories of Data-Driven Financial Decision-Making</li>
	<li>Learning from Failures and Adjusting Strategies</li>
	<li>Predictive Analytics in Finance</li>
</ul>

<h2>Unit 7: Tips for Implementing Data-Driven Approaches</h2>

<ul>
	<li>Collaborative Decision-Making</li>
	<li>Continuous Learning and Adaptation</li>
	<li>Analyzing the Impact on Bottom Lines</li>
	<li>Measuring Success
	<ul style="list-style-type:circle">
		<li>Key Performance Indicators (KPIs) for Financial Decision-Making</li>
	</ul>
	</li>
	<li>Evaluating the ROI of Data-Driven Initiatives</li>
</ul>
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Strategic Planning & Management - (ML 15491)

23 Mar 2025 - 20 Mar 2027

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Essentials of Investor Relations - (PR 15492)

Introduction:</h2>

Investor relations are the communication of relevant and necessary information by which the investment community can consistently make an informed judgement about the fair value of a company's shares and securities.

The profession of Investor Relations (IR) has developed rapidly in recent years. Through this course, we aim to provide the key concepts and practices in IR with a range of practical tools, applications, and research. Topics include regulations, compliance, communications, and IR practices.

<h2>Targeted Groups:</h2>

<ul>
	<li>IR professionals</li>
	<li>Sustainability and ESG managers</li>
	<li>Board directors</li>
	<li>Communication and PR Managers.</li>
	<li>Financial analysts </li>
</ul>

<h2>Course Content:</h2>

<h2>Unit 1: Introduction to Investor Relations </h2>

<ul>
	<li>Key Responsibilities and Internal Stakeholders </li>
	<li>External Audiences for IR </li>
	<li>External IR Advisers </li>
</ul>

<h2>Unit 2: Financial Markets </h2>

<ul>
	<li>Global Financial Markets </li>
	<li>Primary and Secondary Markets </li>
	<li>Equity Market Investors </li>
	<li>Debt Investors </li>
	<li>The Growing Importance of ESG Investing </li>
	<li>Other Market Participants </li>
</ul>

<h2>Unit 3: Corporate Entities and Governance </h2>

<ul>
	<li>Legal Definition of a Company </li>
	<li>Share Capital </li>
	<li>Auditors </li>
	<li>Corporate Governance Codes </li>
	<li>Investor Industry Bodies and Regulatory Reviews </li>
</ul>

<h2>Unit 4: Market Conduct </h2>

<ul>
	<li>Market Regulation </li>
	<li>Market Misconduct </li>
	<li>Regulatory Announcements </li>
	<li>Publication of Announcements </li>
	<li>Sponsors, Prospectus and Listings Rules </li>
	<li>Classification of Transactions </li>
	<li>Takeover Panel </li>
	<li>The AIM Rules </li>
</ul>

<h2>Unit 5: Reporting </h2>

<ul>
	<li>Periodic Reports – what they contain. </li>
	<li>Annual Report </li>
	<li>Sustainability / ESG disclosure and non-financial information 
	<ul style="list-style-type:circle">
		<li>Appendix I: Leading global sustainability/ESG frameworks </li>
		<li>Appendix II: Sustainability/ESG materiality and data gathering. </li>
		<li>Appendix III: Additional information on non-financial and sustainability regulatory disclosures </li>
	</ul>
	</li>
</ul>

<h2>Unit 6: Accounting, Valuations, and Investment Principles </h2>

<ul>
	<li>Accounts </li>
	<li>Key Financial Ratios </li>
	<li>Financial Modelling and Consensus </li>
	<li>Investment Appraisal and Valuation </li>
	<li>Valuing a Company </li>
	<li>Relative Valuation Methodologies </li>
	<li>Absolute Valuation Methodologies </li>
	<li>Portfolio Theory</li>
</ul>

<h2>Unit 7: Effective IR in Practice </h2>

<ul>
	<li>Managing the IR Program and Annual Cycle </li>
	<li>Shareholder Profiling and Targeting </li>
	<li>IR Engagement – Principles in Practice </li>
	<li>Investor Communications</li>
</ul>
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Business Continuity Management: Standards, Plans and Systems - (HS 15493)

27 Apr 2025 - 20 May 0008

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Process Plant Start-up, Commissioning & Troubleshooting - (O 15494)

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ArcGIS Workflow Manager - (D 15495)

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Fundamentals of Internal Auditing Training Course - (MA 15496)

5200 Euro

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Strategic Product Management in IT - (ML 15497)

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ArcGIS Workflow Manager 1 - (D 15498)

11 May 2025 - 20 May 2015

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ArcGIS Workflow Manager 2 - (D 15499)

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Communication & Negotiation course - (PR 15500)

16 Mar 2025 - 20 Mar 2020

18 May 2025 - 20 May 2022

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Purchasing & Warehousing Management - (PR 15501)

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Entrepreneurship - (ML 15502)

20 - 24 Oct 2024

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Transition to International Public Sector Accounting Standards (IPSAS) - (FA 15503)

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Advanced Financial Budget Management - (FA 15504)

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Mastering KPIs - Indexing Key Performance Indicators (KPIs) - (QA 15507)

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Medical Laboratory Quality Management, Assurance, and Control - (HL 15511)

23 - 27 Jun 2024

20 Apr 2025 - 20 Apr 2024

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Corrosion Engineering in Oil and Gas Training Course - (EO 15512)

Introduction:</h2>
This Corrosion Engineering in Oil and Gas training will provide the delegates with a complete theoretical and practical understanding of implementing asset integrity to safeguard assets, people, and the environment.
<h2 dir="ltr">The Importance of Corrosion Control:</h2>
Asset integrity management (AIM) focuses on the core elements of safety, environmental protection, reliability, regulatory compliance, and data management. An effective Asset Integrity program provides assurance that a facility’s equipment and assets are designed, fabricated, procured, installed, and maintained in a manner appropriate for its intended application, throughout the life of the operation.
<h2 dir="ltr">Targeted Groups:</h2>
<ul>
<li dir="ltr" role="presentation">Integrity & Static Equipment Engineers/Managers.</li>
<li dir="ltr" role="presentation">Inspection.</li>
<li dir="ltr" role="presentation">Operations & Maintenance Professionals/Managers.</li>
<li dir="ltr" role="presentation">Asset & Project Managers.</li>
<li dir="ltr" role="presentation">Executives & Managers who are inspired for continual improvement.</li>
<li dir="ltr" role="presentation">Excellence and maintainable success of their organizations.</li>
<li dir="ltr" role="presentation">Team leaders and senior engineers working on Asset Integrity Management.</li>
<li dir="ltr" role="presentation">System development, rollout, and implementation.</li>
</ul>
<h2 dir="ltr">Course Objectives:</h2>
After this corrosion control course, attendees will be capable of:
<ul>
<li dir="ltr" role="presentation">Explore the basic Assets Integrity Management Modules Clarify the organizational interfaces, duties, and responsibilities of the officers involved in the development, implementation, and roll-out of AIMS.</li>
<li dir="ltr" role="presentation">Learn about major operators’ AIMS achievements and compare asset integrity management strategies with best-in-class operators.</li>
<li dir="ltr" role="presentation">To ensure effective AIMS, and increase employee involvement, empowerment, and leadership while also enhancing communications and cross-disciplinary teamwork.</li>
<li dir="ltr" role="presentation">Recognize the various control methods and describe how successful mitigation can reduce risk exposure and be used to satisfy the life extension needs of aging facilities.</li>
</ul>
<h2 dir="ltr">Targeted Competencies:</h2>
<ul>
<li dir="ltr" role="presentation">Metallurgy and engineering material properties.</li>
<li dir="ltr" role="presentation">The cost of corrosion damage in industries.</li>
<li dir="ltr" role="presentation">Comprehensive understanding of corrosion mechanisms in oil, gas, and water fields.</li>
<li dir="ltr" role="presentation">Development of core corrosion control and mitigating programs.</li>
<li dir="ltr" role="presentation">Advanced techniques for corrosion monitoring.</li>
</ul>
<h2 dir="ltr">Course Content:</h2>
<h3 dir="ltr">Unit 1: Asset Integrity Elements Overview:</h3>
<ul>
<li dir="ltr" role="presentation">Integrity elements and their dependency.</li>
<li dir="ltr" role="presentation">Importance of integrity elements.</li>
<li dir="ltr" role="presentation">Definitions and Implementation.</li>
<li dir="ltr" role="presentation">Asset Integrity Life Cycle.</li>
<li dir="ltr" role="presentation">Concept selection and definition.</li>
<li dir="ltr" role="presentation">Detailed engineering and design.</li>
<li dir="ltr" role="presentation">Operation, modification, and maintenance.</li>
<li dir="ltr" role="presentation">Acquisition and decommissioning.</li>
</ul>
<h3 dir="ltr">Unit 2: Asset Integrity Barriers:</h3>
<ul>
<li dir="ltr" role="presentation">Integrity barrier definition and introduction.</li>
<li dir="ltr" role="presentation">Hard and soft barriers.</li>
<li dir="ltr" role="presentation">Bow Tie models.</li>
<li dir="ltr" role="presentation">Barrier threats and mitigation measures.</li>
<li dir="ltr" role="presentation">Safety Critical Elements and Equipment.</li>
<li dir="ltr" role="presentation">SCE and operational Integrity management.</li>
<li dir="ltr" role="presentation">Safety critical element vs. safety critical equipment.</li>
<li dir="ltr" role="presentation">Major accident hazards.</li>
<li dir="ltr" role="presentation">Identifying SCE & performance standards.</li>
<li dir="ltr" role="presentation">Verification, assurance, and ICP.</li>
</ul>
<h3 dir="ltr">Unit 3: Asset Degradation and Damage:</h3>
<ul>
<li dir="ltr" role="presentation">Asset Degradation and Damage.</li>
<li dir="ltr" role="presentation">Definition and analysis.</li>
<li dir="ltr" role="presentation">Damage and its impact.</li>
<li dir="ltr" role="presentation">BathTub curve.</li>
<li dir="ltr" role="presentation">Time-independent vs. time-dependent failures.</li>
<li dir="ltr" role="presentation">Key degradation and damage threats.</li>
<li dir="ltr" role="presentation">Design concepts, identification, and mitigation measures.</li>
<li dir="ltr" role="presentation">Operational Corrosion Management.</li>
<li dir="ltr" role="presentation">Establish Operational Corrosion Management.</li>
<li dir="ltr" role="presentation">Standards and Recommended Practices.</li>
<li dir="ltr" role="presentation">Operational Requirements.</li>
</ul>
<h3 dir="ltr">Unit 4: Risk Based Inspection:</h3>
<ul>
<li dir="ltr" role="presentation">Introduction and the history of RBI.</li>
<li dir="ltr" role="presentation">Benefits and limitations.</li>
<li dir="ltr" role="presentation">RBI methodology and implementation.</li>
<li dir="ltr" role="presentation">Written schemes.</li>
<li dir="ltr" role="presentation">Inspection scheduling.</li>
<li dir="ltr" role="presentation">Pipeline Integrity Management.</li>
<li dir="ltr" role="presentation">Pipeline integrity process and elements.</li>
<li dir="ltr" role="presentation">Pipeline threats and anomalies.</li>
<li dir="ltr" role="presentation">Pipeline mitigation techniques and overview.</li>
<li dir="ltr" role="presentation">Pipeline integrity methodology.</li>
</ul>
<h3 dir="ltr">Unit 5: Key Performance Indicators:</h3>
<ul>
<li dir="ltr" role="presentation">KPIs and their function.</li>
<li dir="ltr" role="presentation">Lagging and leading KPIs.</li>
<li dir="ltr" role="presentation">Establishing Approach.</li>
<li dir="ltr" role="presentation">Integrity Strategy.</li>
<li dir="ltr" role="presentation">Planning and Data Acquisition/CMMS Build.</li>
<li dir="ltr" role="presentation">Risk Management.</li>
<li dir="ltr" role="presentation">Asset Integrity Review.</li>
<li dir="ltr" role="presentation">Review strategy and preparation</li>
<li dir="ltr" role="presentation">Implementing a review</li>
<li dir="ltr" role="presentation">Reporting and evaluation of results.</li>
</ul>
By integrating these components, participants will gain substantial knowledge and skills in corrosion control, qualifying them for certifications and fostering their growth as experts in corrosion engineering.">

29 Dec 2024 - 02 Jan 2025

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Benchmarking: Comparing Your Performance with the Best - (ML 15514)

Introduction:</h2>
Benchmarking is one of the most recognized and widely used tools of all business strategy tools. Benchmarking is an analysis tool for procedures, statistics, products, and services in a related environment – those of a competitor, partner, or another department of the same organization.
You will learn why benchmarking is a viable tool that provides useful information for improving virtually any organization or activity. You will discover the practical benefits of benchmarking and how to use these in your department, team or organization. This exciting and innovative training course will focus on the practical and theoretical aspects of benchmarking.
<h2 dir="ltr">Targeted Groups:</h2>
<ul>
<li dir="ltr" role="presentation">Professionals and Leaders who will be responsible for authorizing and overseeing shared services activities within the organization.</li>
<li dir="ltr" role="presentation">Strategic planning department.</li>
<li dir="ltr" role="presentation">Human Resources.</li>
<li dir="ltr" role="presentation">Quality management.</li>
</ul>
<h2 dir="ltr">Conference Objectives:</h2>
At the end of this course, the participants will be able to:
<ul>
<li dir="ltr" role="presentation">Develop your benchmarking plan.</li>
<li dir="ltr" role="presentation">List the benefits of benchmarking.</li>
<li dir="ltr" role="presentation">Discuss how benchmarking activities can lead to organizational excellence.</li>
<li dir="ltr" role="presentation">Apply the correct methodology to data collection and analysis.</li>
<li dir="ltr" role="presentation">Analyze the appropriate methods of continuous improvement.</li>
</ul>
<h2 dir="ltr">Targeted Competencies:</h2>
<ul>
<li dir="ltr" role="presentation">Accountants and finance staff.</li>
<li dir="ltr" role="presentation">Operation Managers/Process Managers.</li>
<li dir="ltr" role="presentation">HSE Leaders.</li>
<li dir="ltr" role="presentation">Middle Managers and Team Leaders involved in process improvement.</li>
<li dir="ltr" role="presentation">Project and Program Managers.</li>
<li dir="ltr" role="presentation">Performance management.</li>
<li dir="ltr" role="presentation">Benchmarking.</li>
<li dir="ltr" role="presentation">Project planning.</li>
<li dir="ltr" role="presentation">Data Analysis.</li>
<li dir="ltr" role="presentation">Analysis thinking.</li>
<li dir="ltr" role="presentation">Change Leaders.</li>
<li dir="ltr" role="presentation">Human Resource (HR) Professionals.</li>
</ul>
<h2 dir="ltr">Course Content:</h2>
<h3 dir="ltr">Unit 1: Performance Measurement: Why It Matters and How to Do It?</h3>
<ul>
<li dir="ltr" role="presentation">The need for performance measurement.</li>
<li dir="ltr" role="presentation">Using measurement to transform your organization.</li>
<li dir="ltr" role="presentation">The history of measurement.</li>
<li dir="ltr" role="presentation">Key Performance Indicators (KPI) Explained.</li>
<li dir="ltr" role="presentation">Measuring the correct things.</li>
</ul>
<h3 dir="ltr">Unit 2: The Process of Benchmarking:</h3>
<ul>
<li dir="ltr" role="presentation">History of benchmarking.</li>
<li dir="ltr" role="presentation">Benchmarking terminology.</li>
<li dir="ltr" role="presentation">Strategic, performance, and process benchmarking.</li>
<li dir="ltr" role="presentation">Internal vs. external benchmarking.</li>
<li dir="ltr" role="presentation">Applying the most appropriate benchmarking approach.</li>
</ul>
<h3 dir="ltr">Unit 3: Conducting a Benchmarking Project:</h3>
<ul>
<li dir="ltr" role="presentation">How to identify suitable benchmarking projects?</li>
<li dir="ltr" role="presentation">Running a successful benchmarking project.</li>
<li dir="ltr" role="presentation">The phases of benchmarking.</li>
<li dir="ltr" role="presentation">Identifying and selecting metrics and partners.</li>
<li dir="ltr" role="presentation">Benchmarking project management.</li>
</ul>
<h3 dir="ltr"> Unit 4 Understanding Data, Metrics, and Analysis Tools:</h3>
<ul>
<li dir="ltr" role="presentation">Data use and abuse: Using data constructively.</li>
<li dir="ltr" role="presentation">A simple revision of key statistical terms and techniques.</li>
<li dir="ltr" role="presentation">The importance of standard deviation and variance.</li>
<li dir="ltr" role="presentation">The CATWOE technique, RCA, 5-whys, and cause and effect.</li>
<li dir="ltr" role="presentation">Collecting and analyzing benchmarking information.</li>
</ul>
<h3 dir="ltr">Unit 5: Essential Tools for Benchmarking and Continuous Improvement:</h3>
<ul>
<li dir="ltr" role="presentation">Kaizen and continuous improvement.</li>
<li dir="ltr" role="presentation">DMAIC and Six Sigma.</li>
<li dir="ltr" role="presentation">Poka-yoke approaches.</li>
<li dir="ltr" role="presentation">Legal and ethical issues in benchmarking.</li>
<li dir="ltr" role="presentation">Personal action planning.</li>
</ul>
<h3 dir="ltr">Unit 6: Best Practices in Benchmarking:</h3>
<ul>
<li dir="ltr" role="presentation">Illegal benchmarking practices.</li>
<li dir="ltr" role="presentation">Guides, networks, and resources.</li>
<li dir="ltr" role="presentation">Examples of best practice.</li>
</ul>">

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Logistics Performance & Financial Measures Course - (PR 15515)

Introduction:</h2>
This logistics performance and financial measures course is designed to equip participants with the knowledge and skills necessary to optimize logistics operations and enhance financial performance within their organizations. Join us for an immersive learning experience tailored to professionals seeking to excel in the dynamic field of logistics management.
The logistics performance and financial measures course provide comprehensive insights into the intricate dynamics of managing logistical operations while effectively measuring financial metrics. Through this course, participants will delve into the intricate details of optimizing supply chain processes, enhancing operational efficiency, and maximizing cost-effectiveness.
Additionally, the curriculum delves into the critical aspects of financial measurement, equipping learners with the tools to assess performance, analyze key financial indicators, and make data-driven decisions. With a focus on practical application and real-world scenarios, this course empowers professionals to navigate the complex landscape of logistics management while driving financial success for their organizations.
<h2 dir="ltr">Targeted Groups:</h2>
<ul>
<li dir="ltr" role="presentation">Logistics managers and supervisors seeking to improve efficiency and effectiveness in logistics operations.</li>
<li dir="ltr" role="presentation">Supply chain professionals responsible for optimizing transportation, warehousing, and inventory management.</li>
<li dir="ltr" role="presentation">Finance professionals involved in cost analysis, budgeting, and financial performance evaluation within logistics departments.</li>
<li dir="ltr" role="presentation">Business owners and entrepreneurs looking to streamline logistics processes and maximize profitability.</li>
</ul>
<h2 dir="ltr">Course Objectives:</h2>
At the end of this course, the participants will be able to:
<ul>
<li dir="ltr" role="presentation">Gain a comprehensive understanding of key performance indicators (KPIs) and financial measures relevant to logistics management.</li>
<li dir="ltr" role="presentation">Learn how to analyze and interpret logistics data to identify areas for improvement and cost-saving opportunities.</li>
<li dir="ltr" role="presentation">Develop strategies for optimizing transportation, warehousing, inventory management, and distribution networks.</li>
<li dir="ltr" role="presentation">Understand the impact of logistics decisions on financial performance and profitability.</li>
<li dir="ltr" role="presentation">Acquire practical skills in budgeting, forecasting, and financial modeling for logistics operations.</li>
<li dir="ltr" role="presentation">Explore best practices and case studies to apply theoretical concepts to real-world logistics scenarios.</li>
</ul>
<h2 dir="ltr">Targeted Competencies:</h2>
<ul>
<li dir="ltr" role="presentation">Proficiency in analyzing logistics performance metrics and financial indicators to assess operational efficiency.</li>
<li dir="ltr" role="presentation">Ability to identify opportunities for cost reduction and process improvement within logistics operations.</li>
<li dir="ltr" role="presentation">Skill in developing and implementing logistics strategies aligned with financial objectives and organizational goals.</li>
<li dir="ltr" role="presentation">Competence in utilizing financial tools and techniques to evaluate the financial impact of logistics decisions.</li>
<li dir="ltr" role="presentation">Understanding of risk management principles and strategies for mitigating logistics-related financial risks.</li>
<li dir="ltr" role="presentation">Capability to communicate effectively with stakeholders and senior management regarding logistics performance and financial results.</li>
</ul>
<h2 dir="ltr">Course Content:</h2>
<h3 dir="ltr">Unit 1: Introduction to Logistics Performance Measurement:</h3>
<ul>
<li dir="ltr" role="presentation">Overview of logistics performance measurement and its importance in supply chain management.</li>
<li dir="ltr" role="presentation">Key performance indicators (KPIs) for evaluating transportation, warehousing, and inventory performance.</li>
<li dir="ltr" role="presentation">Introduction to financial measures and their relevance to logistics management.</li>
</ul>
<h3 dir="ltr">Unit 2: Transportation Management and Financial Optimization:</h3>
<ul>
<li dir="ltr" role="presentation">Strategies for optimizing transportation modes, routes, and carriers to reduce costs and improve service levels.</li>
<li dir="ltr" role="presentation">Financial analysis techniques for evaluating transportation costs, including cost per mile, cost per unit, and total cost of ownership.</li>
<li dir="ltr" role="presentation">Case studies and simulations on transportation cost optimization and financial impact analysis.</li>
</ul>
<h3 dir="ltr">Unit 3: Warehouse Management and Cost Control:</h3>
<ul>
<li dir="ltr" role="presentation">Best practices for warehouse layout design, inventory storage, and order fulfillment to minimize costs and maximize efficiency.</li>
<li dir="ltr" role="presentation">Cost management strategies for warehouse operations, including labor, space, equipment, and inventory carrying costs.</li>
<li dir="ltr" role="presentation">Hands-on exercises in warehouse cost analysis and optimization.</li>
</ul>
<h3 dir="ltr">Unit 4: Inventory Management and Financial Planning:</h3>
<ul>
<li dir="ltr" role="presentation">Inventory management techniques for balancing supply and demand, minimizing stockouts, and reducing excess inventory.</li>
<li dir="ltr" role="presentation">Financial planning tools and methods for inventory control, including economic order quantity (EOQ), safety stock, and reorder point analysis.</li>
<li dir="ltr" role="presentation">Case studies and group discussions on inventory cost management and financial planning.</li>
</ul>
<h3 dir="ltr">Unit 5: Distribution Network Optimization and Financial Modeling:</h3>
<ul>
<li dir="ltr" role="presentation">Strategies for optimizing distribution networks, including network design, location analysis, and route optimization.</li>
<li dir="ltr" role="presentation">Financial modeling techniques for evaluating distribution network changes, including net present value (NPV) analysis and return on investment (ROI) calculations.</li>
<li dir="ltr" role="presentation">Group projects on distribution network optimization and financial modeling.</li>
</ul>">

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Certificate in Business Decision Models Course - (B 15516)

Introduction:</h2>
Managers regularly face decision-making scenarios characterized by certainty, risk, or uncertainty as an integral aspect of their responsibilities. Despite this fundamental aspect of their roles, many managers lack formal training in decision-making. This course fills this gap by equipping participants with indispensable business decision models and techniques, empowering them to enhance the caliber of their decision making within their operational conditions.
Moreover, it furnishes crucial guidance on decision-making models and techniques, facilitating the ability to make well-informed decisions, navigate uncertainty, enhance success rates, and cultivate managerial effectiveness.
<h2 dir="ltr">Targeted Groups:</h2>
<ul>
<li dir="ltr" role="presentation">Managers.</li>
<li dir="ltr" role="presentation">Department heads and business professionals engaged in decision-making.</li>
<li dir="ltr" role="presentation">Planning, and strategizing for both their departments and the organization as a whole.</li>
</ul>
<h2 dir="ltr">Course Objectives:</h2>
At the end of this course, the participants will be able to:
<ul>
<li dir="ltr" role="presentation">Elucidate the fundamentals of sound decision-making.</li>
<li dir="ltr" role="presentation">Utilize data for making informed and enhanced decisions.</li>
<li dir="ltr" role="presentation">Employ techniques centered on risk-based decision-making.</li>
<li dir="ltr" role="presentation">Cultivate indispensable financial literacy competencies.</li>
<li dir="ltr" role="presentation">Utilize tools for executing decisions effectively.</li>
</ul>
<h2 dir="ltr">Targeted Competencies:</h2>
<ul>
<li dir="ltr" role="presentation">Decision-making.</li>
<li dir="ltr" role="presentation">Risk management.</li>
<li dir="ltr" role="presentation">Risk assessment.</li>
<li dir="ltr" role="presentation">Evaluation.</li>
<li dir="ltr" role="presentation">Budgeting.</li>
<li dir="ltr" role="presentation">Analytical thinking.</li>
<li dir="ltr" role="presentation">Financial decision-making.</li>
</ul>
<h2 dir="ltr">Course Content:</h2>
<h3 dir="ltr">Unit 1: Principles of Decision-Making: </h3>
<ul>
<li dir="ltr" role="presentation">Evaluation of decision-making processes.</li>
<li dir="ltr" role="presentation">Conventional decision-making model. Range of decision-making approaches.</li>
<li dir="ltr" role="presentation">Townsend’s guidelines.</li>
<li dir="ltr" role="presentation">The RAPID framework.</li>
</ul>
<h3 dir="ltr">Unit 2: Harnessing Data for Enhanced and Informed Decision-Making:</h3>
<ul>
<li dir="ltr" role="presentation">Lewin's force field analysis to gauge support and opposition.</li>
<li dir="ltr" role="presentation">Conducting scenario analysis to envision potential outcomes.</li>
<li dir="ltr" role="presentation">Illustrating through case studies.</li>
<li dir="ltr" role="presentation">Assessing stakeholders' responses via mapping.</li>
<li dir="ltr" role="presentation">Navigating decision-making politics.</li>
</ul>
<h3 dir="ltr">Unit 3: Risk-Informed Decision-Making:</h3>
<ul>
<li dir="ltr" role="presentation">Utilizing a risk impact/probability chart</li>
<li dir="ltr" role="presentation">Key features of the risk/impact probability chart</li>
<li dir="ltr" role="presentation">Conducting decision tree analysis</li>
<li dir="ltr" role="presentation">Steps for implementing decision tree analysis</li>
<li dir="ltr" role="presentation">Practical application exercises</li>
</ul>
<h3 dir="ltr">Unit 4: Financial Literacy for Decision Makers:</h3>
<ul>
<li dir="ltr" role="presentation">Understanding capital budgeting and cost of capital.</li>
<li dir="ltr" role="presentation">Exploring Accounting Rate of Return (ARR).</li>
<li dir="ltr" role="presentation">Examining Payback Period (PP).</li>
<li dir="ltr" role="presentation">Analyzing Net Present Value (NPV).</li>
<li dir="ltr" role="presentation">Evaluating Internal Rate of Return (IRR).</li>
</ul>
<h3 dir="ltr">Unit 5: Executing Your Decisions Effectively:</h3>
<ul>
<li dir="ltr" role="presentation">Utilizing the Round's Trap model.</li>
<li dir="ltr" role="presentation">Implementing Shewhart’s PDCA model.</li>
<li dir="ltr" role="presentation">Engaging in application exercises.</li>
<li dir="ltr" role="presentation">Extracting insights from lessons learned.</li>
</ul>">

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Visualizing Data Mastery Techniques for Effective Insights - (B 15517)

Introduction:</h2>
Data visualization is a powerful tool for understanding and communicating complex data sets. In this five-day training program, participants will learn essential techniques and tools for mastering data visualization, enabling them to effectively present insights and tell compelling stories with data.
<h2 dir="ltr">Understanding Visualizing Data:</h2>
Visualizing Data Mastery Techniques for Effective Insights is a comprehensive course designed to equip participants with the skills and knowledge needed to effectively present and interpret data visually. Through this course, learners will explore various visualization techniques, tools, and best practices to transform raw data into meaningful insights. By mastering the art of data visualization, participants will be able to communicate complex information clearly and persuasively, enabling better decision-making and driving actionable results. From understanding the principles of visual perception to leveraging advanced visualization tools, this course covers a wide range of topics to empower professionals in unlocking the full potential of their data. Whether you're a data analyst, business intelligence professional, or decision-maker, this course provides invaluable insights to enhance your ability to derive actionable insights from data visualization.
<h2 dir="ltr">Targeted Groups:</h2>
<ul>
<li dir="ltr" role="presentation">Data analysts.</li>
<li dir="ltr" role="presentation">Data scientists.</li>
<li dir="ltr" role="presentation">Business intelligence professionals.</li>
<li dir="ltr" role="presentation">Researchers.</li>
</ul>
<h2 dir="ltr">Course Objectives:</h2>
At the end of this course, the participants will be able to:
<ul>
<li dir="ltr" role="presentation">Understand the fundamentals of data visualization principles and best practices.</li>
<li dir="ltr" role="presentation">Create visually appealing and informative charts, graphs, and dashboards.</li>
<li dir="ltr" role="presentation">Effectively communicate insights derived from data through visualization.</li>
<li dir="ltr" role="presentation">Utilize various data visualization tools and libraries proficiently.</li>
<li dir="ltr" role="presentation">Apply advanced techniques for interactive and dynamic data visualization.</li>
</ul>
<h2 dir="ltr">Targeted Competencies:</h2>
<ul>
<li dir="ltr" role="presentation">Proficiency in data visualization tools and libraries such as Matplotlib, Seaborn, and Tableau.</li>
<li dir="ltr" role="presentation">Ability to design and implement visually compelling charts, graphs, and dashboards.</li>
<li dir="ltr" role="presentation">Skill in interpreting and communicating insights derived from data visually.</li>
</ul>
<h2 dir="ltr">Course Content:</h2>
<h3 dir="ltr">Unit 1: Introduction to Data Visualization:</h3>
<ul>
<li dir="ltr" role="presentation">Overview of data visualization and its importance.</li>
<li dir="ltr" role="presentation">Principles of effective data visualization</li>
<li dir="ltr" role="presentation">Common types of charts and graphs.</li>
<li dir="ltr" role="presentation">Understanding data types and variables.</li>
</ul>
<h3 dir="ltr">Unit 2: Data Collection and Preparation for Visualization:</h3>
<ul>
<li dir="ltr" role="presentation">Collecting and preparing data for visualization.</li>
<li dir="ltr" role="presentation">Cleaning and transforming data for better insights.</li>
<li dir="ltr" role="presentation">Choosing the right data format for visualization.</li>
<li dir="ltr" role="presentation">Introduction to data visualization software.</li>
</ul>
<h3 dir="ltr">Unit 3: Designing Effective Visualizations:</h3>
<ul>
<li dir="ltr" role="presentation">Choosing the right type of chart or graph for your data.</li>
<li dir="ltr" role="presentation">Design principles for creating effective visualizations.</li>
<li dir="ltr" role="presentation">Color theory and best practices for color selection.</li>
<li dir="ltr" role="presentation">Using typography and labels effectively.</li>
<li dir="ltr" role="presentation">Mastering Data Visualisation.</li>
</ul>
<h3 dir="ltr">Unit 4: Advanced Data Visualization Techniques:</h3>
<ul>
<li dir="ltr" role="presentation">Creating interactive visualizations for greater user engagement.</li>
<li dir="ltr" role="presentation">Incorporating maps and geospatial data.</li>
<li dir="ltr" role="presentation">Best practices for dashboard design.</li>
<li dir="ltr" role="presentation">Incorporating statistical analysis in visualizations.</li>
</ul>
<h3 dir="ltr">Unit 5: Presenting and Communicating Data Effectively:</h3>
<ul>
<li dir="ltr" role="presentation">Tips for presenting data to a non-technical audience.</li>
<li dir="ltr" role="presentation">Using storytelling techniques in data visualization.</li>
<li dir="ltr" role="presentation">Designing presentations with visualizations.</li>
<li dir="ltr" role="presentation">Best practices for data-driven decision-making.</li>
</ul>">

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Computerized Maintenance Management System (CMMS) Course - (B 15518)

Introduction:</h2>
This course is intended to show a strategy for the implementation of a Computer Maintenance Management System for the participants looking for ways to evolve and computerize their management system.
The training program provides attendees with an insight into what might be the present state of the organization within their Maintenance Department. Then allow them to see what is available through implementing a Computer Maintenance Management System to reach the desired level of organization and to review the tools it will take in closing the gap.
<h2 dir="ltr">Targeted Groups:</h2>
This course is targeted at all companies interested and using Computer Maintenance Planning and Management Systems. 
<ul>
<li dir="ltr" role="presentation">Recommended attendees should include Maintenance Managers.</li>
<li dir="ltr" role="presentation">Maintenance Supervisors, Maintenance Engineers.</li>
<li dir="ltr" role="presentation">Maintenance Planning and Scheduling Engineers.</li>
<li dir="ltr" role="presentation">Maintenance Team Leaders.</li>
<li dir="ltr" role="presentation">Purchasing Managers.</li>
</ul>
<h2 dir="ltr">Course Objectives:</h2>
At the end of this course, the participants will be able to:
<ul>
<li dir="ltr" role="presentation">To give a broad understanding of maintenance and its relevant aspects</li>
<li dir="ltr" role="presentation">To help understand how to select the most cost-effective maintenance strategy for each asset to control its risks and costs.</li>
<li dir="ltr" role="presentation">To give a comprehensive view of the importance, objectives, and benefits of the maintenance planning and scheduling process for saving time, cost, and efficient utilization of the maintenance resources to maximize the productive time of the manpower.</li>
<li dir="ltr" role="presentation">To explain the fundamentals of planning and scheduling, such as concepts, processes, tools, techniques, methodologies, roles, and responsibilities, KPIs, analysis, reporting, etc.</li>
<li dir="ltr" role="presentation">To explain the important role and functions of the Computerized Maintenance Management System (CMMS) as a main Maintenance Planning and Scheduling tool </li>
<li dir="ltr" role="presentation">To explain in detail the planning, scheduling, and work management processes, including: </li>
<li dir="ltr" role="presentation">Work identification and prioritization, creating work requests/work orders, quality control of work requests and data, work packaging, scheduling regular meetings, materials and logistics preparation, work coordination, resources preparations, and effective utilization, safety aspects of work execution, proper work orders completion, backlog definition and management, maintenance performance measuring (KPIs), work orders closing, history data analysis for enhancement and closing the loop.</li>
<li dir="ltr" role="presentation">To highlight the importance of Spare parts and Inventory Management </li>
<li dir="ltr" role="presentation">To give an overview of Project Management techniques as important tools for Maintenance Planning and Scheduling</li>
<li dir="ltr" role="presentation">To highlight the types of KPIs (leading and lagging), main maintenance and maintenance planning KPIs, and benchmarking against relevant world-class best practices</li>
<li dir="ltr" role="presentation">During the course, attendees will have the opportunity to review an “Interactive Computer Maintenance Planning and Management Systems” and bring along their laptop computers to join in a practical session.</li>
</ul>
<h2 dir="ltr">Targeted Competencies:</h2>
<ul>
<li dir="ltr" role="presentation">Maintenance Planning (Planners, Schedulers, Engineers, Leaders, and Managers).</li>
<li dir="ltr" role="presentation">Maintenance (Engineers, Supervisors, Section Leaders, Team Leaders, and managers).</li>
<li dir="ltr" role="presentation">Reliability (Engineers, Section Leaders, Team Leaders, and Managers).</li>
<li dir="ltr" role="presentation">Integrity (Engineers, Section Leaders, Team Leaders, and Managers).</li>
<li dir="ltr" role="presentation">Operation (Engineers, Section Leaders, Team Leaders, and Managers).</li>
</ul>
<h2 dir="ltr">Course Content:</h2>
<h3 dir="ltr">Unit 1: Understanding Maintenance First (What We Plan and Schedule)</h3>
<ul>
<li dir="ltr" role="presentation">Introduction and Pre-evaluation.</li>
<li dir="ltr" role="presentation">Where is Maintenance in the Big Picture?</li>
<li dir="ltr" role="presentation">Main Maintenance Types and Strategies.</li>
<li dir="ltr" role="presentation">Reactive Maintenance.</li>
<li dir="ltr" role="presentation">Run to Failure Maintenance.</li>
<li dir="ltr" role="presentation">Corrective Maintenance.</li>
<li dir="ltr" role="presentation">Preventive Maintenance (PM).</li>
<li dir="ltr" role="presentation">Condition Based Maintenance (CBM).</li>
<li dir="ltr" role="presentation">Predictive Maintenance (PdM).</li>
</ul>
<h3 dir="ltr">Unit 2: Methods and Tools in Maintenance & Understanding Maintenance Planning and Scheduling:</h3>
<ul>
<li dir="ltr" role="presentation">Maintenance Strategy Selection Methodology.</li>
<li dir="ltr" role="presentation">Asset Criticality Assessment/Analysis as a key tool for Maintenance Strategy selection.</li>
<li dir="ltr" role="presentation">Understanding Maintenance Planning and Scheduling.</li>
<li dir="ltr" role="presentation">Definitions.</li>
<li dir="ltr" role="presentation">Difference between Planning and Scheduling.</li>
<li dir="ltr" role="presentation">Main Objectives of Maintenance Planning and Scheduling.</li>
<li dir="ltr" role="presentation">Maintenance Planning and Scheduling Process.</li>
<li dir="ltr" role="presentation">The Six Maintenance Planning Principles.</li>
<li dir="ltr" role="presentation">The Role of the Maintenance Planner.</li>
<li dir="ltr" role="presentation">The Six Maintenance Scheduling Principles.</li>
<li dir="ltr" role="presentation">The Role of the Maintenance Scheduler.</li>
<li dir="ltr" role="presentation">Necessary Elements for Planning and Scheduling.</li>
<li dir="ltr" role="presentation">Planning System Necessities.</li>
</ul>
<h3 dir="ltr">Unit 3: Maintenance Planning and Scheduling (cont.), CMMS & Work Management</h3>
<ul>
<li dir="ltr" role="presentation">Tools Necessary for Effective Maintenance Control System.</li>
<li dir="ltr" role="presentation">Computerized Maintenance Management System (CMMS) as a main Tool for Maintenance Planning and Scheduling and Work Management.</li>
<li dir="ltr" role="presentation">Difference between CMMS and AMS/EAM.</li>
<li dir="ltr" role="presentation">CMMS Objectives and benefits.</li>
<li dir="ltr" role="presentation">CMMS main modules and functions.</li>
<li dir="ltr" role="presentation">CMMS Failure Codes.</li>
<li dir="ltr" role="presentation">Work Management.</li>
<li dir="ltr" role="presentation">Backlog Management.</li>
</ul>
<h3 dir="ltr">Unit 4: Turn Maintenance into a Profit Center.</h3>
<ul>
<li dir="ltr" role="presentation">The Maintenance Image.</li>
<li dir="ltr" role="presentation">Cost Center versus Profit Center Approach.</li>
<li dir="ltr" role="presentation">How to Turn Maintenance into a Profit Center.</li>
<li dir="ltr" role="presentation">How can a CMMS help?</li>
<li dir="ltr" role="presentation">Profit-Driven Maintenance (PDM).</li>
<li dir="ltr" role="presentation">Optimum Reliability Allocation.</li>
<li dir="ltr" role="presentation">Cost/Feasibility Functions.</li>
<li dir="ltr" role="presentation">Determining Component Reliabilities.</li>
<li dir="ltr" role="presentation">Specifying Component Reliabilities.</li>
<li dir="ltr" role="presentation">Availability Definitions.</li>
<li dir="ltr" role="presentation">Introduction of Maintainability.</li>
</ul>
<h3 dir="ltr">Unit 5: Advanced Simulation Options</h3>
<ul>
<li dir="ltr" role="presentation">Register a new maintenance task in the CMMS.</li>
<li dir="ltr" role="presentation">View And modify an existing maintenance task.</li>
<li dir="ltr" role="presentation">Create a maintenance schedule master.</li>
<li dir="ltr" role="presentation">Modify and view an existing maintenance schedule.</li>
<li dir="ltr" role="presentation">Generate CMMS reports.</li>
<li dir="ltr" role="presentation">Interactive practical applications.</li>
<li dir="ltr" role="presentation">Questions/Discussion and Wrap-up.</li>
</ul>">

11 May 2025 - 20 May 2015

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Emotional Intelligence and Customer Experience Course - (CS 15519)

Introduction:</h2>
In light of recent economic developments and increasing competition, companies are striving to survive in a hostile environment. Efforts made in recent years to improve customer service have become trivial, as huge amounts of money have been invested in Customer Relationship Management (CRM) to gather as much information as possible about customers and communicate with them better. However, the efforts required to meet consumer expectations have advanced to a more competitive stage, where the concept of customer experience is generating new competitive pressures.
<h2 dir="ltr">Targeted Groups:</h2>
<ul>
<li dir="ltr" role="presentation">Customer Complaints System Managers.</li>
<li dir="ltr" role="presentation">Customer service employees and managers.</li>
<li dir="ltr" role="presentation">Human Resources and Information Technology personnel.</li>
<li dir="ltr" role="presentation">Anyone who finds themselves in need of this course and wishes to develop their skills and expertise.</li>
</ul>
<h2 dir="ltr">Course Objectives:</h2>
At the end of this course, the participants will be able to:
<ul>
<li dir="ltr" role="presentation">Explain the importance of managing a customer complaints system to improve organizational performance.</li>
<li dir="ltr" role="presentation">Implement a customer feedback system to increase customer satisfaction and retention.</li>
<li dir="ltr" role="presentation">Manage each stage of handling complaints from preparation to resolution.</li>
<li dir="ltr" role="presentation">Develop relevant key performance indicators to evaluate and review complaint systems.</li>
<li dir="ltr" role="presentation">Evaluate existing systems and align them with the best international standards for complaint management.</li>
</ul>
<h2 dir="ltr">Targeted Competencies:</h2>
<ul>
<li dir="ltr" role="presentation">Achieving customer service excellence through measuring service quality and understanding its concept.</li>
<li dir="ltr" role="presentation">System standards and procedures for managing and handling complaints.</li>
<li dir="ltr" role="presentation">Efficiency and innovation in customer complaints system management.</li>
<li dir="ltr" role="presentation">The art of effective communication and interaction with customers and influencing them.</li>
<li dir="ltr" role="presentation">Creative handling of customer complaints, analyzing objections, and responding to them.</li>
</ul>
<h2 dir="ltr">Course Content:</h2>
<h3 dir="ltr">Unit 1: Achieving Customer Service Excellence through Measuring Service Quality and Understanding its Concept:</h3>
<ul>
<li dir="ltr" role="presentation">Emotional intelligence and stages of acquiring social skills.</li>
<li dir="ltr" role="presentation">The meaning of customer service and the perpetual nature of customer understanding.</li>
<li dir="ltr" role="presentation">Customer service within the modern administrative concept and its impact on service mastery.</li>
<li dir="ltr" role="presentation">The importance of symbolic actions in executing the customer service quality strategic plan and the organization's appreciation of the implementers.</li>
<li dir="ltr" role="presentation">The psychological impact of timing and the symbolic nature of marketing operations on service quality.</li>
<li dir="ltr" role="presentation">Conflict and coordination of marketing operations with customer service and their impact on the success of organizations.</li>
<li dir="ltr" role="presentation">Organizational stability and the impact of customer service operations on quality management.</li>
<li dir="ltr" role="presentation">Advantages of strategic customer service management as a means to support competitiveness.</li>
</ul>
<h3 dir="ltr">Unit 2: System Standards and Procedures for Managing and Handling Complaints:</h3>
<ul>
<li dir="ltr" role="presentation">Background on complaint management standards.</li>
<li dir="ltr" role="presentation">ISO 9001 model.</li>
<li dir="ltr" role="presentation">ISO 9001 and requirements for complaint management.</li>
<li dir="ltr" role="presentation">Key elements of a complaint management system.</li>
<li dir="ltr" role="presentation">ISO 10002:2018 Guidelines for complaints handling process.</li>
</ul>
<h3 dir="ltr">Unit 3: Efficiency and Innovation in Customer Complaints System Management:</h3>
<ul>
<li>What is meant by "customer complaint"?</li>
<li>Initial aspects of customer complaints.</li>
<li>Efficiency and innovation in customer complaints system management.</li>
<li>Designing customer feedback systems to enhance organizational performance.</li>
<li>Improving customer complaints system and audience according to international standards.</li>
<li>Excellence in converting customer complaints into real opportunities.</li>
<li>Converting customer complaints into strategic weapons.</li>
<li>Fundamental differences between genuine and false complaints.</li>
<li>Customer service problems and strategies to overcome them.</li>
<li>Professionalism in managing electronic complaints systems and responding to complaints.</li>
</ul>
<h3 dir="ltr">Unit 4: The Art of Effective Communication and Interaction with Customers and Influencing Them:</h3>
<ul>
<li dir="ltr" role="presentation">Key points in the concept of communication.</li>
<li dir="ltr" role="presentation">Does communication skill have a positive impact on customer complaints?</li>
<li dir="ltr" role="presentation">The art of speaking when dealing with the customer and listening to their complaints accurately.</li>
<li dir="ltr" role="presentation">Applying best practices and behavioral rules for dealing with customer complaints.</li>
<li dir="ltr" role="presentation">Reading others' thoughts through neuro-linguistic programming.</li>
<li dir="ltr" role="presentation">Knowing what others are thinking through their body language.</li>
<li dir="ltr" role="presentation">Different behavioral patterns of customers and how to influence them.</li>
<li dir="ltr" role="presentation">Mechanisms for dealing with difficult patterns and how to deal with them.</li>
</ul>
<h3 dir="ltr">Unit 5: Creative Handling of Customer Complaints, Analyzing Objections, and Responding to Them:</h3>
<ul>
<li dir="ltr" role="presentation">Impact of customer service care processes and technical-administrative processes and their negative impact.</li>
<li dir="ltr" role="presentation">Psychological and service development skills for customer care teams and their impact on service quality.</li>
<li dir="ltr" role="presentation">Control and monitoring processes and their impact on achieving customer satisfaction.</li>
<li dir="ltr" role="presentation">Do customers need their problems to be solved?</li>
<li dir="ltr" role="presentation">Importance of providing service care to customers and its psychological impact on customer acceptance.</li>
<li dir="ltr" role="presentation">Reality of marketing operations and their impact in terms of profit and loss related to company customer service.</li>
</ul>">