Upcoming Training Courses and events

Financial Accounting & Reporting Training Course - (2001_243291)

Introduction and Course Description</h2>
This financial accounting and reporting course will develop an understanding of the importance of financial reporting in business. It will consider how the Annual Report provides an opportunity for management to account for its actions to stakeholders.
The financial accounting and reporting course will explore the frameworks imposed by accounting and financial reporting standards, corporate legislation, and stock market requirements worldwide. Internal reporting contribution to cost control, problem identification and correction, and profitable decision implementation will also be a focus area.
This financial accounting and reporting training course aims to give participants a robust understanding of the core principles and practices involved in financial accounting and reporting.
The financial accounting and reporting course will delve into the intricacies of financial accounting and explore the various aspects of financial reporting essential for maintaining financial accountability within an organization.
<h3>What is Financial Accounting and Reporting?</h3>
Financial accounting and reporting encompass the processes of recording, summarizing, and communicating the financial transactions of a business, resulting in the preparation of financial statements that accurately reflect the company's financial position.
This financial accounting and reporting course will guide participants through the frameworks and standards governing financial accounting and reporting and illuminate their significance in the global business landscape.
<h3>Financial Accounting vs. Financial Reporting</h3>
The distinction between financial accounting and financial reporting will be highlighted, illustrating their interrelationships and specific roles in shaping business strategy and operations.
<h3>Financial Reporting and Accounting - Integration in Business</h3>
Participants in the financial accounting and reporting course will learn how accounting and financial reporting are integrated within business operations, influencing decision-making processes and supporting strategic financial planning.
Participants in this financial accounting, reporting, and analysis course will learn valuable financial accounting reporting analysis and decision-making techniques, understand how to dissect financial statements to evaluate business performance, make informed decisions, and drive corporate success.
<h2>Targeted Groups</h2>
<ul>
<li>Financial accounting team members.</li>
<li>Financial planning and budgeting professionals.</li>
<li>Strategic planning and head office team members.</li>
<li>Corporate communication and investor relations professionals.</li>
<li>Investment analysts and advisers.</li>
<li>Auditors and tax managers.</li>
</ul>
<h2>Course Objectives</h2>
At the end of this financial accounting and reporting course, the participants will be able to:
<ul>
<li>Evaluate new investment proposals and determine their value to the organization.</li>
<li>Understand and use analytical tools and techniques.</li>
<li>Appreciate the importance of investments in maintaining growth and competitiveness.</li>
<li>Identify the role of accounting standards in financial communication.</li>
<li>Apply essential accounting standards in their enterprises.</li>
<li>Understand auditing roles.</li>
<li>Increase awareness of financial analysis and capital appraisal techniques.</li>
<li>Understand business risk concerns.</li>
<li>Increase the ability to identify problem areas.</li>
<li>Gain confidence in tackling new challenges.</li>
</ul>
<h2>Targeted Competencies</h2>
<ul>
<li>Mapping trial balance accounts to financial statement accounts.</li>
<li>Practicing financial statement note preparation.</li>
<li>Adhering to minimum disclosure requirements.</li>
<li>Applying international financial reporting standards (IFRS).</li>
<li>Using Excel and pivot tables for reporting.</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Financial Reporting and Corporate Governance</h3>
<ul>
<li>Exploring business objectives and shareholder wealth.</li>
<li>Discussing the users of financial information.</li>
<li>The role of accounting in financial reporting.</li>
<li>Examining critical financial statements and their purposes.</li>
<li>Delving into the conceptual framework of accounting and financial reporting.</li>
<li>Introduction to accounting standards.</li>
<li>The development of accounting standards.</li>
<li>Analyzing international financial scandals.</li>
<li>The agency problem.</li>
<li>The role of audit in financial accountability.</li>
<li>Understanding the need for corporate governance, including comparisons across regions.</li>
<li>Corporate governance in the UK, US, and GCC countries.</li>
<li>Detailed analysis of the Balance Sheet components and their limitations.</li>
<li>Shareholders equity.</li>
<li>Current and noncurrent assets.</li>
<li>Current and noncurrent liabilities.</li>
<li>Working capital.</li>
<li>Preparing the balance sheet.</li>
<li>What does the balance sheet tell us?</li>
<li>What are its limitations?</li>
<li>Learning accounting terminology</li>
</ul>
<h3>Unit 2: Accounting Systems, Reporting, and Decisions</h3>
<ul>
<li>Preparation of the Income Statement.</li>
<li>Calculation of profit.</li>
<li>Categories of income and expenditure.</li>
<li>Valuation of current and noncurrent assets.</li>
<li>The format of the Income Statement and Balance Sheet.</li>
<li>The link between cash and profit.</li>
<li>The link between asset valuation and profit.</li>
<li>Inventory, receivables, payables, and money.</li>
<li>The application of judgment.</li>
<li>The nature and purpose of working capital.</li>
<li>Management accounting and cost-volume-profit (CVP) analysis.</li>
<li>Break-even analysis.</li>
<li>The impact of volume and sales changes on cost structures.</li>
<li>The limitations of break-even analysis.</li>
</ul>
<h3>Unit 3: Cash Flow and Investment Appraisal</h3>
<ul>
<li>The purpose of the cash flow statement and its contents.</li>
<li>The preparation and presentation of the cash flow statement.</li>
<li>Sources and uses of cash.</li>
<li>The link between the cash flow statement, the balance sheet, and the income statement.</li>
<li>The Cash Flow Statement as a predictor of future performance.</li>
<li>Interest rates and the time value of money.</li>
<li>Discounting and compounding - present values and future values.</li>
<li>Annuities and perpetuities.</li>
<li>Investment appraisal: what is an investment?</li>
<li>Appraisal techniques NPV and IRR.</li>
<li>Relevant cash flows and free cash flows.</li>
<li>The effect of inflation.</li>
<li>Dealing with risk and uncertainty.</li>
<li>Asset replacement and annual equivalent value.</li>
<li>Capital rationing.</li>
<li>Managing the investment project.</li>
</ul>
<h3>Unit 4: Financing and Cost of Capital</h3>
<ul>
<li>Financing the business.</li>
<li>Financing principles.</li>
<li>Sources and types of finance and the effect of gearing.</li>
<li>Defensive, neutral, aggressive financing policies.</li>
<li>Stock market listing.</li>
<li>The cost of capital.</li>
<li>Cost of equity (Ke).</li>
<li>Cost of debt (Kd).</li>
<li>Weighted average cost of capital (WACC).</li>
<li>Capital asset pricing model (CAPM).</li>
<li>The need for company valuations.</li>
<li>Valuation methods: Net assets; PE Ratio; dividend growth model; present value of future free cash flows; capitalized earnings.</li>
<li>Shareholder value-added.</li>
<li>Financial growth modeling: analysis of growth patterns.</li>
<li>Use of Excel for growth forecasting.</li>
<li>DCF valuation.</li>
</ul>
<h3>Unit 5: Analysis and Interpretation of Financial Reports</h3>
<ul>
<li>The contents of the published annual report.</li>
<li>Recent developments in financial reporting.</li>
<li>Interpretation of financial statements.</li>
<li>Common size analysis.</li>
<li>Ratio analysis, including the Dupont system.</li>
<li>Profitability ratios.</li>
<li>Liquidity ratios.</li>
<li>Efficiency ratios.</li>
<li>Capital structure ratios.</li>
<li>Investment performance ratios.</li>
<li>Measuring performance – cash ratios or profit ratios?</li>
<li>Value-added analysis.</li>
<li>Segmental analysis.</li>
<li>The shortcomings of financial statements, for interpretation purposes.</li>
<li>Predicting corporate failure.</li>
<li>Non-financial factors.</li>
<li>General financial management issues.</li>
<li>The effect of poor liquidity.</li>
<li>Post balance sheet events and contingencies.</li>
<li>The auditors report.</li>
<li>Failure-predicting ratios.</li>
<li>Multivariate failure predicting models – Altman Z score.</li>
</ul>
<h2>Senior Accountant Financial Reporting</h2>
Participants interested in advancing their career to a senior accountant role in financial reporting will engage in analyzing corporate financial accounting and reporting.
Financial reporting training courses and certification options will be discussed for those looking to specialize, providing a pathway to becoming a proficient financial reporting accountant.">

Casablanca (Morocco)

29 Apr - 10 May 2024

5400 Euro

Advanced Material Expediting - (15231_271880)

29 Apr - 03 May 2024

The Oxford Executive Leadership Training Seminar - (1124_310285)

Introduction</h2>
The Oxford Executive Leadership Training Seminar is a comprehensive program that equips current and aspiring leaders with vital knowledge and skills for effective leadership.
This Oxford leadership course is crafted to help participants understand the fundamental concept that the most critical function of a leader is to assist their team in navigating the various stages of team development.
The Oxford leadership training seminar encompasses extensive competencies required for unique and effective leadership, structured as a 5-day Leadership master class. Participants will engage in an immersive learning experience that reflects the prestigious standards of the Oxford executive leadership programme.
<h2>Targeted Groups</h2>
<ul>
<li>Managers from all levels of an organization.</li>
<li>Supervisors and team leaders.</li>
<li>Employees seeking to enhance their skills and knowledge to advance their professional careers.</li>
</ul>
<h2>Course Objectives</h2>
By the end of this Oxford leadership training seminar, participants will be able to:
<ul>
<li>Comprehend the broad range of skills indispensable for a leader.</li>
<li>Continue to refine their competencies.</li>
<li>Build confidence in their leadership abilities.</li>
<li>Grasp the influence of change on their teams.</li>
<li>Advance their communication skills.</li>
<li>Formulate strategies for the continuous improvement of team members via coaching and mentoring.</li>
<li>Cultivate a culture of ongoing and sustainable growth.</li>
<li>Assess personal leadership styles and their impact on team dynamics.</li>
<li>Implement positive behavioural changes in leadership perspectives.</li>
<li>Boost productivity and enhance team performance.</li>
<li>Transfer leadership qualities to novel tasks and teams.</li>
</ul>
<h2>Targeted Competencies</h2>
<ul>
<li>Leadership skills.</li>
<li>Communication skills.</li>
<li>Time management.</li>
<li>Problem-solving.</li>
<li>Decision-making.</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Achieving Excellence in Leadership Issues</h3>
<ul>
<li>Exploring the foundations of self-transformation.</li>
<li>Defining the key roles and responsibilities of an effective leader.</li>
<li>Embracing transformational leadership.</li>
<li>Identifying and nurturing essential leadership skills.</li>
<li>Analyzing Leadership styles and their effects on teams.</li>
<li>The principles of situational leadership.</li>
<li>The "Johari Window" team building and self-awareness.</li>
<li>Differentiating between leadership and management.</li>
</ul>
<h3>Unit 2: Excellence in Communication</h3>
<ul>
<li>Conducting a SWOT analysis.</li>
<li>Understanding the fundamentals of outstanding communication.</li>
<li>Exploring communication channels.</li>
<li>Practicing active listening.</li>
<li>Examining the communication cycle and filters.</li>
<li>Identifying and overcoming personal communication challenges and problems.</li>
<li>Enhancing questioning skills.</li>
<li>Utilizing coaching to assist others.</li>
<li>Establishing positive leadership beliefs.</li>
</ul>
<h3>Unit 3: Time Management, Problem Solving, and Decision Making</h3>
<ul>
<li>Optimizing time management.</li>
<li>Establishing and upholding priorities.</li>
<li>Distinguishing between urgent and important tasks.</li>
<li>Identifying key time-wasters.</li>
<li>Applying the Pareto principle effectively.</li>
<li>A structured approach to problem-solving.</li>
<li>Understanding decision-making influences.</li>
<li>Selecting and assessing options.</li>
<li>Fostering creativity in problem-solving.</li>
</ul>
<h3>Unit 4: Understanding and Influencing Behaviour</h3>
<ul>
<li>Comprehending the reasons behind behaviours.</li>
<li>Engaging in personality profiling.</li>
<li>Discovering different Motivation types.</li>
<li>Examining various forms of behaviour.</li>
<li>Influencing others through behaviour.</li>
<li>Addressing challenging behaviours in others.</li>
<li>The 7-step creative process for innovation.</li>
<li>Developing effective negotiation styles.</li>
</ul>
<h3>Unit 5: Managing People To Achieve Results</h3>
<ul>
<li>Maslow's hierarchy of needs and its implications for leadership.</li>
<li>"Frederick Herzberg" hygiene factors and their role in motivation.</li>
<li>Investigating if money is a true motivator.</li>
<li>Strategies for managing conflict.</li>
<li>Successfully using delegation empowerment.</li>
<li>Coaching and Developing team members.</li>
<li>The importance of coaching mentoring in leadership.</li>
<li>Techniques for providing constructive feedback.</li>
</ul>
<h2>Gaining from the Oxford Leadership Program</h2>
Knowing what to gain from a leadership program is essential. Participants in the Oxford Executive Leadership Training Seminar can expect to develop a nuanced understanding of leadership dynamics, enhancing their abilities to inspire and guide teams effectively.
With insights drawn from the Oxford leadership program, attendees will emerge with a robust toolkit for fostering a work culture that values transformation, communication, and strategic decision-making.
<h2>Conclusion</h2>
The Oxford Executive Leadership Training Seminar offers a prestigious opportunity for professionals seeking an enriching leadership development seminar.
This comprehensive leadership skills seminar not only focuses on practical skill-building but also promotes self-awareness and personal growth, ensuring that leaders can meet the challenges of management and embrace the opportunities for influence and innovation in their respective organizations.">

05 - 09 May 2024

Advanced Office Management & Effective Administration Skills (Certified) - (15136_249369)

05 - 09 May 2024

Category Management in Procurement Training Course - (1017_313495)

Introduction</h2>
Welcome to this comprehensive course on Category Management in Procurement. This dynamic program offers a fusion of traditional procurement techniques with modern tools, techniques, and methodologies.
The course aims to equip you with an in-depth understanding of what category management in procurement means, along with the essential working knowledge of how this approach can offer unparalleled value. Learn how world-class companies adopt strategic sourcing and category management methodologies to substantially improve supplier sourcing, supplier relationship management, and procurement category management.
<h3>Targeted Groups:</h3>
<ul>
<li>Procurement Managers</li>
<li>Head of Logistics</li>
<li>Inventory Managers</li>
<li>Procurement Professionals</li>
<li>Supply Chains Professionals</li>
</ul>
<h2>Course Objectives</h2>
By the end of this category management training course, participants will be able to:
<ul>
<li>Apply an exhaustive understanding of supply chain activities and category management processes.</li>
<li>Identify, analyze, and evaluate procurement opportunities and strategic sourcing category management techniques.</li>
<li>Utilize tools and techniques for category management solutions.</li>
<li>Understand what drives your supply chain counterparts.</li>
<li>Apply analytical tools for identifying procurement and category management opportunities.</li>
<li>Make significant cost and service improvements in procurement category management.</li>
<li>Establish a framework for continual improvement in category management certification standards.</li>
<li>Implement best-in-class practices like economic profit for category management in procurement.</li>
</ul>
<h2>Targeted Competencies</h2>
<ul>
<li>Analysis</li>
<li>Evaluation</li>
<li>Continuous Improvement</li>
<li>Change Management</li>
<li>Perspective Sharing</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Understanding Procurement and Strategic Sourcing in Category Management</h3>
<ul>
<li>Procurement and purchasing management courses: definitions</li>
<li>A vision for procurement</li>
<li>The 21st-century procurement challenge</li>
<li>Supply Chain Basics</li>
<li>The Global Supply Chain and Its Influence</li>
<li>Understanding category management in procurement: Definitions and evolution</li>
<li>The foundations and structures of category management</li>
<li>Procurement structure options</li>
<li>Supply Chain Models and Types</li>
<li>The Global Supply Chain</li>
<li>Category Management definitions</li>
<li>The Evolution of Category Management</li>
<li>Category grouping overview</li>
<li>The three aspects to be considered in category groups</li>
<li>Category Management structures</li>
</ul>
<h3>Unit 2: Maximizing Value Through Procurement and Category Management Excellence</h3>
<ul>
<li>The Procurement Excellence roadmap</li>
<li>The Purchasing land Supplier loops</li>
<li>Why we should use Category Management</li>
<li>How Category Management Improves Value</li>
<li>How category management builds from P2P and the procurement cycle</li>
<li>The roadmap for procurement excellence</li>
<li>Importance of Category Management in Procurement</li>
<li>Value opportunities in strategic sourcing and category management</li>
<li>The integration of varied approaches to maximize value</li>
</ul>
<h3>Unit 3: Supplier Sourcing and Selection Routes in Category Management</h3>
<ul>
<li>Revisiting traditional purchasing</li>
<li>The P2P and procurement cycle</li>
<li>Value and risk analysis</li>
<li>The Kraljic matrix in category management procurement</li>
<li>Volume concentration and best price evaluation strategies</li>
<li>Low-cost country sourcing methods</li>
</ul>
<h3>Unit 4: Collaborative Supplier and Category Management Training</h3>
<ul>
<li>Objectives of Supplier Management</li>
<li>Supplier and customer relationships in procurement category management</li>
<li>Best practices in contract and supplier relationship management</li>
<li>Benefits and improvements in supplier development</li>
<li>Joint process development and value chain disruption</li>
</ul>
<h3>Unit 5: Recognizing and Overcoming Barriers to Category Management Solutions</h3>
<ul>
<li>Common challenges and conflicts</li>
<li>Perception issues in procurement category management</li>
<li>Skillset enhancement and best practices for category management training courses</li>
<li>Overcoming barriers like fear of change and trust issues</li>
</ul>
<h3>Unit 6: The 4-Step Model for Introducing Procurement Category Management</h3>
<ul>
<li>Comprehensive research and analysis in category management</li>
<li>Designing and planning new processes and structures</li>
<li>Critical questions for operation and review</li>
<li>Making category management a continuous strategy</li>
</ul>
<h3>Unit 7: Rethinking the Supply Chain and Category Management Certification</h3>
<ul>
<li>Supply chain futures and predictions</li>
<li>The effects of global factors like Chinas supply chain</li>
<li>Professional development for purchasing manager training courses</li>
<li>Steps to Achieve Supply Chain Excellence</li>
<li>The 10 improvements for reengineering end-to-end supply chains</li>
<li>Supply chain excellence and shareholder value</li>
<li>Generating economic profit</li>
<li>The 5 steps to supply chain excellence</li>
<li>Developing the supply chain strategy</li>
<li>Supply chain strategy best practice</li>
<li>A vision for the future</li>
</ul>
Embark on this journey to unlock the full potential of category management in procurement and gain invaluable insights from this category management training course aimed at helping you achieve procurement excellence.
<h2>The Essentials of Category Management in Procurement</h2>
Within the procurement realm, category management is a pinnacle, allowing for effective cost management and strategic vendor relationship optimization. Participants will delve into various category management courses, discovering tailored purchasing manager training courses that feed into the broader objective of fostering strategic sourcing category management prowess. This enhances the tactical approach to purchasing and sews the seeds for transformative influence in procurement management courses. These dedicated category management training courses pave the way for procurement professionals to excel and achieve strategic sourcing and category management agility, ultimately shaping the essence of category management in procurement.">

06 - 17 May 2024

8500 Euro

Category Management in Procurement Training Course - (1017_313890)

Introduction</h2>
Welcome to this comprehensive course on Category Management in Procurement. This dynamic program offers a fusion of traditional procurement techniques with modern tools, techniques, and methodologies.
The course aims to equip you with an in-depth understanding of what category management in procurement means, along with the essential working knowledge of how this approach can offer unparalleled value. Learn how world-class companies adopt strategic sourcing and category management methodologies to substantially improve supplier sourcing, supplier relationship management, and procurement category management.
<h3>Targeted Groups:</h3>
<ul>
<li>Procurement Managers</li>
<li>Head of Logistics</li>
<li>Inventory Managers</li>
<li>Procurement Professionals</li>
<li>Supply Chains Professionals</li>
</ul>
<h2>Course Objectives</h2>
By the end of this category management training course, participants will be able to:
<ul>
<li>Apply an exhaustive understanding of supply chain activities and category management processes.</li>
<li>Identify, analyze, and evaluate procurement opportunities and strategic sourcing category management techniques.</li>
<li>Utilize tools and techniques for category management solutions.</li>
<li>Understand what drives your supply chain counterparts.</li>
<li>Apply analytical tools for identifying procurement and category management opportunities.</li>
<li>Make significant cost and service improvements in procurement category management.</li>
<li>Establish a framework for continual improvement in category management certification standards.</li>
<li>Implement best-in-class practices like economic profit for category management in procurement.</li>
</ul>
<h2>Targeted Competencies</h2>
<ul>
<li>Analysis</li>
<li>Evaluation</li>
<li>Continuous Improvement</li>
<li>Change Management</li>
<li>Perspective Sharing</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Understanding Procurement and Strategic Sourcing in Category Management</h3>
<ul>
<li>Procurement and purchasing management courses: definitions</li>
<li>A vision for procurement</li>
<li>The 21st-century procurement challenge</li>
<li>Supply Chain Basics</li>
<li>The Global Supply Chain and Its Influence</li>
<li>Understanding category management in procurement: Definitions and evolution</li>
<li>The foundations and structures of category management</li>
<li>Procurement structure options</li>
<li>Supply Chain Models and Types</li>
<li>The Global Supply Chain</li>
<li>Category Management definitions</li>
<li>The Evolution of Category Management</li>
<li>Category grouping overview</li>
<li>The three aspects to be considered in category groups</li>
<li>Category Management structures</li>
</ul>
<h3>Unit 2: Maximizing Value Through Procurement and Category Management Excellence</h3>
<ul>
<li>The Procurement Excellence roadmap</li>
<li>The Purchasing land Supplier loops</li>
<li>Why we should use Category Management</li>
<li>How Category Management Improves Value</li>
<li>How category management builds from P2P and the procurement cycle</li>
<li>The roadmap for procurement excellence</li>
<li>Importance of Category Management in Procurement</li>
<li>Value opportunities in strategic sourcing and category management</li>
<li>The integration of varied approaches to maximize value</li>
</ul>
<h3>Unit 3: Supplier Sourcing and Selection Routes in Category Management</h3>
<ul>
<li>Revisiting traditional purchasing</li>
<li>The P2P and procurement cycle</li>
<li>Value and risk analysis</li>
<li>The Kraljic matrix in category management procurement</li>
<li>Volume concentration and best price evaluation strategies</li>
<li>Low-cost country sourcing methods</li>
</ul>
<h3>Unit 4: Collaborative Supplier and Category Management Training</h3>
<ul>
<li>Objectives of Supplier Management</li>
<li>Supplier and customer relationships in procurement category management</li>
<li>Best practices in contract and supplier relationship management</li>
<li>Benefits and improvements in supplier development</li>
<li>Joint process development and value chain disruption</li>
</ul>
<h3>Unit 5: Recognizing and Overcoming Barriers to Category Management Solutions</h3>
<ul>
<li>Common challenges and conflicts</li>
<li>Perception issues in procurement category management</li>
<li>Skillset enhancement and best practices for category management training courses</li>
<li>Overcoming barriers like fear of change and trust issues</li>
</ul>
<h3>Unit 6: The 4-Step Model for Introducing Procurement Category Management</h3>
<ul>
<li>Comprehensive research and analysis in category management</li>
<li>Designing and planning new processes and structures</li>
<li>Critical questions for operation and review</li>
<li>Making category management a continuous strategy</li>
</ul>
<h3>Unit 7: Rethinking the Supply Chain and Category Management Certification</h3>
<ul>
<li>Supply chain futures and predictions</li>
<li>The effects of global factors like Chinas supply chain</li>
<li>Professional development for purchasing manager training courses</li>
<li>Steps to Achieve Supply Chain Excellence</li>
<li>The 10 improvements for reengineering end-to-end supply chains</li>
<li>Supply chain excellence and shareholder value</li>
<li>Generating economic profit</li>
<li>The 5 steps to supply chain excellence</li>
<li>Developing the supply chain strategy</li>
<li>Supply chain strategy best practice</li>
<li>A vision for the future</li>
</ul>
Embark on this journey to unlock the full potential of category management in procurement and gain invaluable insights from this category management training course aimed at helping you achieve procurement excellence.
<h2>The Essentials of Category Management in Procurement</h2>
Within the procurement realm, category management is a pinnacle, allowing for effective cost management and strategic vendor relationship optimization. Participants will delve into various category management courses, discovering tailored purchasing manager training courses that feed into the broader objective of fostering strategic sourcing category management prowess. This enhances the tactical approach to purchasing and sews the seeds for transformative influence in procurement management courses. These dedicated category management training courses pave the way for procurement professionals to excel and achieve strategic sourcing and category management agility, ultimately shaping the essence of category management in procurement.">

06 - 17 May 2024

8500 Euro

Fluid Flow Control System in the Process Industry - (6047_296360)

Introduction</h2>
Modern techniques for fluid flow control in systems encountered within the process and chemical industries are integral for managing operations efficiently. These systems control the flow rate, measure pressure and temperature, and ensure the capacity for maximum flow during emergencies.
Devices such as pumps and compressors, with various designs, often have flow control systems to regulate rates and pressures and to manage motor loads through variable-speed motors or couplings. Control valves are pivotal in the management of fluid flow, serving functions like pressure reduction, delivery rate control, back pressure control, and pressure relief.
Fluid flow measurement is a critical variable in the operation and control of fluid transport within piping systems and pipelines. Monitoring this data, which is often computerized, allows for checks on discrepancies, utilizing line flow balances on an hourly, daily, or weekly basis. The fluid flow control systems in process industries course delves into all practical aspects of industrial fluid flow measurements, analyzing results, and considering accuracy factors.
<h2>Fluid Flow Definition and Control Valve Application in Oil and Gas</h2>
The fluid flow control systems in process industries course provides an in-depth understanding of fluid flow, which is the movement of liquid or gas within a pipe or conduit. Managing this flow is critical to ensure efficient and safe operation in various oil and gas process solutions.
This course in fluid flow control systems in process industries will teach the target audience to understand that control valves are an essential component of fluid flow operations in any industrial process, as well as how to adjust the flow rate and maintain the desired process conditions.
Participants in the fluid flow control systems in process industries course will explore how fluid dynamics play a crucial role in the oil and gas industry, affecting flow control oil and gas strategies and shaping the design of process solutions.
<h2>Targeted Groups</h2>
<ul>
<li>Engineers and technicians in oil and gas, chemical, and process industries.</li>
<li>Process, mechanical, and chemical engineers.</li>
<li>Engineers and technicians engaged in reactor and piping system operation.</li>
<li>Design engineers, project engineers.</li>
<li>Control, automation, and instrumentation engineers.</li>
</ul>
<h2>Course Objectives</h2>
By the end of this fluid flow control systems in process industries course, participants will be able to:
<ul>
<li>Identify physical characteristics of fluids for various flow measuring techniques.</li>
<li>Comprehend measuring techniques along with their capabilities and constraints.</li>
<li>Grasp the principles of world standards and codes related to fluid flow measurement.</li>
<li>Choose correct measurement techniques, estimating accuracy and uncertainty.</li>
<li>Provide guidelines for diagnosing problems in the system based on flow monitoring.</li>
</ul>
<h2>Targeted Competencies</h2>
By the end of this fluid flow control systems in process industries course, the target competencies will be able to:
<ul>
<li>Selection principles for appropriate fluid flow measurement in industrial applications.</li>
<li>Set up guidance for measurements to ensure accurate results.</li>
<li>Real-life examples of effective instruments for flow measurement of gases, liquids, and multiphase mixtures.</li>
<li>The impact of fluid properties on flow measurement outcomes.</li>
<li>Cost and benefit analysis for system monitoring.</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Fluid Flow Control in the Process Industry</h3>
<ul>
<li>The significance of fluid flow control in the process industry.</li>
<li>Classification of fluid flow measurement techniques.</li>
<li>Types of fluid flow measurements.</li>
<li>World standards related to fluid flow measurement.</li>
<li>Physical properties of liquids, gasses, and multiphase fluids.</li>
<li>Gas laws and the expansion of liquids.</li>
</ul>
<h3>Unit 2: Basic Principles of Fluid Flow in Pipes and Other Geometries</h3>
<ul>
<li>The interplay between pressure and fluid velocity.</li>
<li>Challenges in two-phase fluid flow.</li>
<li>Techniques for measuring velocity and pressure.</li>
<li>Utilization of flow meters based on differential pressure.</li>
<li>The use of volumetric flowmeters.</li>
<li>Mass flow meters, probes, and tracers.</li>
</ul>
<h3>Unit 3: Other Issues Related to Measurements</h3>
<ul>
<li>Exploration of probes and tracers.</li>
<li>Devices related to readouts.</li>
<li>Overview of proving systems.</li>
<li>Studies on fluid balance.</li>
<li>The process of auditing flow measurements.</li>
</ul>
<h3>Unit 4: Installation of Instruments</h3>
<ul>
<li>The influence of instrument installation on result accuracy.</li>
<li>Understanding accuracy requirements and related complications.</li>
<li>Discussions on uncertainty and statistical methods.</li>
<li>Calibration processes for measuring instruments.</li>
<li>Maintenance practices for meter equipment.</li>
<li>Recent technological developments.</li>
</ul>
<h3>Unit 5: Flow Control of Pumps, Compressors and Fans</h3>
<ul>
<li>Applications of control valves in fluid flow.</li>
<li>Flow control systems in pump stations.</li>
<li>Managing flow in compressor stations.</li>
<li>Aspects of flow control in pipelines.</li>
<li>Pipeline monitoring systems and future trends.</li>
</ul>">

06 - 10 May 2024

Mastering KPIs - Indexing Key Performance Indicators (KPIs) - (15507_314414)

06 - 10 May 2024

4900 €

International Safe Handling, Management of Safety, and Storage Strategies for Explosives and Munitions - (15302_310408)

12 - 16 May 2024

4500 Euro

Web Mapping (Building web-based applications using Experience Builder for ArcGIS) - (15409_306936)

13 - 17 May 2024

Accounting: Information for Planning, Decision Making, and Control - (2046_297050)

Introduction</h2>
Managerial accounting is an activity that provides financial and non-financial information to business managers and other internal decision-makers of an organization.
This strategic information, planning, and control accounting for decision-making course examines how administrative accounting information is gathered and how business professionals use it to make adequate plans and decisions.
Lessons such as fundamentals of managerial accounting, cost accounting concepts, and organizational accounting approaches will provide you with the ideas, procedures, and analytical skills you'll need to make informed decisions in today's challenging business world.
Managerial accounting is not as widely used as other forms of accounting, nor is it as known. While companies concern themselves with financial accounting methods like audits, budgets, and financial statements, they often ignore entirely the forward-thinking methods of managerial accounting.
<h2>Targeted Groups</h2>
<ul>
<li>Financial officers.</li>
<li>Controllers.</li>
<li>Accountants.</li>
<li>Treasurers.</li>
<li>Corporate planning.</li>
<li>Business development professionals.</li>
<li>This strategic information, planning, and control accounting for decision-making course is for managers from other non-financial areas willing to understand the financial aspects of analysis, planning, and control.</li>
<li>This strategic information, planning, and control accounting for decision-making course is for employees who want new knowledge to improve their careers.</li>
</ul>
<h2>Integration of Strategic Information Systems in Accounting</h2>
Information technology plays a pivotal role in the modern accounting landscape. This strategic information, planning, and control accounting for decision-making course touches on strategic information system planning and integrating information technology strategic plans, which are critical for informed financial planning and business strategy execution.
Learners will explore how control in accounting information systems is necessary for accuracy and compliance and vital in providing timely data for strategic decisions, ensuring that organizations can adapt to dynamic markets with agility and precision.
<h2>Accounting for Decision Making and Control</h2>
Participants will delve into the crucial accounting for decision-making and control solutions, which form the backbone of managerial insight and effective oversight.
This strategic information, planning, and control accounting for decision-making course includes leveraging financial accounting tools for business decision-making, analyzing the role of accounting information in planning and control, and understanding why management needs accounting information for strategy formulation and performance evaluation.
The strategic information, planning, and control accounting for decision-making course pays special attention to the nuances of financial and managerial accounting for decision-makers. It emphasizes the administrative-accounting information uses that are critical for advancing organizational goals.
<h2>Course Objectives</h2>
At the end of this strategic information, planning, and control accounting for decision-making course, the participants will be able to:
<ul>
<li>Use financial information for guiding decisions.</li>
<li>Understand how to optimize decisions through make vs. buy analysis.</li>
<li>Develop critique plans that create results.</li>
<li>Control variances to industry standards.</li>
<li>Become comfortable conversing on accounting subjects.</li>
<li>Recognize the tools and techniques of valuable financial analysis in decision-making.</li>
<li>Understand the use of budgetary and control strategies.</li>
<li>Learn about managerial vs. financial accounting.</li>
<li>Understand the cost-volume-profit analysis for decision-making.</li>
<li>Appreciate fixed vs. variable vs. Mixed costs for control.</li>
<li>Understand the capital budgeting that makes a difference.</li>
<li>Plan more accurately using managerial accounting.</li>
<li>Describe policies and company components that affect managerial accounting.</li>
</ul>
<h2>Targeted Competencies</h2>
At the end of this strategic information, planning, and control accounting for decision-making course, the target competencies will be able to:
<ul>
<li>Cost terms and concepts.</li>
<li>Cost behavior: Analysis and use.</li>
<li>Direct vs. absorption costing.</li>
<li>Overhead costing for planning and control.</li>
<li>Standard Costs and variance analysis.</li>
<li>Relevant costs for decision-making.</li>
<li>Financial statement analysis.</li>
<li>Define managerial accounting and its impact on the organization.</li>
<li>Make better decisions through the results calculated.</li>
<li>Maintain better control of all costs.</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Managerial Accounting: a Perspective</h3>
<ul>
<li>The role of managerial accounting.</li>
<li>Financial vs. managerial accounting.</li>
<li>Cost accounting vs. managerial accounting.</li>
<li>The work of management.</li>
<li>The organizational aspects of managerial accounting.</li>
<li>Using managerial accounting for planning, decision-making, and control.</li>
</ul>
<h3>Unit 2: Cost Concepts, Terms and Classifications</h3>
<ul>
<li>Diff costs 4 different purposes.</li>
<li>Cost classifications.</li>
<li>Cost by function.</li>
<li>Product vs. period costs.</li>
<li>FC, VC, and mixed costs.</li>
<li>Costs for planning, control, and decision-making.</li>
</ul>
<h3>Unit 3: Cost Behavior Patterns</h3>
<ul>
<li>Analysis of cost behavior.</li>
<li>Fixed costs-committed vs. discretionary.</li>
<li>Variable costs.</li>
<li>Semi-variable costs.</li>
<li>The contribution margin approach.</li>
<li>Comparing gross profit to the contribution margin.</li>
</ul>
<h3>Unit 4: Cost-Volume-Profit & Break-Even</h3>
<ul>
<li>Cost-volume-profit and break-even defined.</li>
<li>Cost-volume-profit analysis.</li>
<li>Target income calculations.</li>
<li>The margin of safety calculations.</li>
<li>Sales mix analysis.</li>
<li>Break-even analysis.</li>
</ul>
<h3>Unit 5: Standard Costs</h3>
<ul>
<li>Responsibility accounting is defined.</li>
<li>Responsibility centers.</li>
<li>Standard costs and variance analysis.</li>
<li>Fixed overhead variances.</li>
<li>VA for factory overhead.</li>
<li>Absorption vs. direct costing.</li>
</ul>
<h3>Unit 6: Relevant Costs</h3>
<ul>
<li>Relevant costs defined.</li>
<li>Decision-making approaches.</li>
<li>Make vs. buy decisions.</li>
<li>Sell vs. process decision.</li>
<li>Lease vs. buy decision.</li>
<li>Adding or dropping a line decision.</li>
</ul>
<h3>Unit 7: Capital Budgeting</h3>
<ul>
<li>Capital Budgeting decisions are defined.</li>
<li>Capital Budgeting techniques demonstrated.</li>
<li>Mutually exclusive projects.</li>
<li>Capital rationing and decision-making.</li>
<li>Investment decisions.</li>
<li>Decision-making tools.</li>
</ul>
<h3>Unit 8: Performance Evaluation</h3>
<ul>
<li>Division evaluation.</li>
<li>Return On Investment (ROI).</li>
<li>Profit planning.</li>
<li>Residual Income (RI).</li>
<li>Controlling results using ROI.</li>
<li>Manipulating results using RI.</li>
</ul>
<h3>Unit 9: Financial Statement Analysis</h3>
<ul>
<li>Ratio overview.</li>
<li>Liquidity ratios.</li>
<li>Activity ratios.</li>
<li>Leverage ratios.</li>
<li>Profitability ratios.</li>
<li>Market ratios.</li>
</ul>
<h3>Unit 10: Statement of Cash Flows</h3>
<ul>
<li>P&L to Cash flow analysis.</li>
<li>Accrual basis of accounting.</li>
<li>Operations of the section explored.</li>
<li>The investing section was explored.</li>
<li>The financing section was explored.</li>
<li>Cash flow statement to balance sheet connection.</li>
</ul>">

13 - 24 May 2024

8500 Euro

Office Management & Effective Administration Skills Course - (1091_310272)

Introduction:</h2>
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and opportunities for growth.
This dynamic and in-depth office management skills course explores more advanced skills to help an office manager work more confidently, creatively, and effectively.
By incorporating office management workshop methods and office skills training courses, office management and administration skills course participants will be equipped with the necessary tools to enhance productivity and improve administration in an office.
<h2>Targeted Groups:</h2>
<ul>
<li>Office Managers</li>
<li>Team Leaders</li>
<li>Administrators</li>
<li>Supervisors</li>
<li>Secretaries</li>
<li>Support Staff</li>
<li>PA’s</li>
</ul>
<h2>Course Objectives:</h2>
At the end of this administrative management training, participants will be able to:
<ul>
<li>Prioritize their daily responsibilities to achieve maximum output.</li>
<li>Streamline their work practices and office environment.</li>
<li>Communicate effectively and assertively at all levels.</li>
<li>Understand their selves and others, thereby improving interactions and relationships.</li>
<li>Use techniques to help them think creatively, solve problems, plan, and make decisions.</li>
<li>Improve their communication skills to enhance their relationships.</li>
<li>Develop their interpersonal skills.</li>
<li>Manage their thoughts and feelings and improve self-confidence.</li>
<li>Learn how to be assertive and, therefore, more effective in the workplace.</li>
</ul>
<h2>Targeted Competencies:</h2>
<ul>
<li>Time Management – prioritizing and productivity.</li>
<li>Setting up paperwork systems that work.</li>
<li>Planning, decision-making, and problem-solving skills.</li>
<li>Communication skills.</li>
<li>Self Management – including stress management and emotional intelligence.</li>
</ul>
<h2>Course Content:</h2>
<h3>Unit 1: Taking Control of Your Work Life</h3>
<ul>
<li>Understanding and clarifying purpose, vision, and mission.</li>
<li>The secret to working smarter rather than harder.</li>
<li>Controlling, prioritizing, and organizing your work.</li>
<li>Streamlining your office systems.</li>
<li>Getting your paperwork under control.</li>
<li>Making your office user-friendly and efficient.</li>
</ul>
<h3>Unit 2: Essential Administrative Skills:</h3>
This unit encompasses essential administration skills courses and admin skills training tailored to improve workplace efficiency and managerial capabilities. Participants will learn:
<ul>
<li>Harnessing the power of the mind – through Mind Mapping Techniques.</li>
<li>Managing larger projects to meet deadlines.</li>
<li>Planning skills – using a Gannt chart to chart work progress.</li>
<li>Problem-solving techniques.</li>
<li>Decision-Making tools.</li>
<li>Managing meetings effectively.</li>
</ul>
<h3>Unit 3: Vital Communication Skills:</h3>
Communication is vital in office management training. This unit of the admin skills course focuses on:
<ul>
<li>Different styles of communication.</li>
<li>Learning to be more assertive.</li>
<li>Win-win conflict resolution.</li>
<li>Understanding and using body language.</li>
<li>Understanding gender differences in communication.</li>
<li>Understanding different personality types and how to deal with them.</li>
</ul>
<h3>Unit 4: Developing as a Professional:</h3>
Training for office managers also means developing personal skills that reflect professionalism:
<ul>
<li>Listening skills – seeking to understand before being understood.</li>
<li>Creating a professional image.</li>
<li>Leadership skills.</li>
<li>How do you make presentations with confidence and power?</li>
<li>Learn the essentials of planning a presentation.</li>
<li>Best practices for delivering positive feedback.</li>
</ul>
<h3>Unit 5: Self-Empowerment and Self-Management:</h3>
This section of the office management courses focuses on enhancing the objective of office management:
<ul>
<li>Understanding the leading causes of stress.</li>
<li>The signs, symptoms, causes, and triggers of stress.</li>
<li>The essential skills of emotional intelligence.</li>
<li>Using emotional intelligence at work.</li>
<li>Transforming fear and negativity and reactive-ness.</li>
<li>Becoming a more proactive, responsible, and self-aware person.</li>
<li>Continuing Professional Development - where to go from here?</li>
</ul>">

13 - 17 May 2024

Mastering Conflict Resolution and Effective Communication with Challenging Personalities - (15440_314217)

19 - 23 May 2024

Business Decisions-Making using Data Analysis - (15150_295501)

20 - 24 May 2024

Strategic Planning: Communication, Measurement & Implementation - (1025_285764)

Introduction</h2>
Whether starting a business, growing a business, or preparing for retirement, the probability of accomplishing your goal increases substantially when you plan it rather than start doing it. Planning is even more critical during challenging economic times or when multiple people and groups must coordinate their actions to accomplish the primary goals, as is true of almost all organizational goals.
In todays challenging economic world, organizational planning has become even more critical to survive and thrive. Most business executives will intellectually agree with the preceding statement, but more than agreement is needed.
<h2>Targeted Groups</h2>
<ul>
<li>Managers, Supervisors, and Team Leaders</li>
<li>Strategic Planning Department</li>
<li>Human Resources Staff</li>
<li>Employees who want to get essential skills to improve their career</li>
</ul>
<h2>Course Objectives</h2>
By the end of this strategic planning training course, participants will be able to:
<ul>
<li>Understand the concepts and the differences between strategy, planning, goals, and tactics</li>
<li>Demonstrate how the operating unit strategic plan contributes to the organizations strategic plan</li>
<li>Master the steps in building a sound strategic plan</li>
<li>Recognize and review their options during the process to optimize their results</li>
<li>Create precise, straightforward communication tools</li>
<li>Build a solid strategic plan that is unique to the organization</li>
<li>Develop a realistic implementation plan</li>
<li>Measure their results to make sure the organization is achieving its objectives</li>
<li>Obtain Best practice planning tools</li>
<li>Plan process effectively leading to more accurate measurement of success</li>
<li>Make better decisions on more choices</li>
<li>Improve efficiency in the planning and implementation process, reducing wasted time</li>
</ul>
<h2>Targeted Competencies</h2>
<ul>
<li>Strategic thinking</li>
<li>Problem-solving</li>
<li>Prioritization</li>
<li>Best practice tool use</li>
<li>Communication</li>
<li>Implementation</li>
<li>Accurate & useful measurement systems</li>
<li>Change management</li>
<li>Business analysis</li>
<li>Team working</li>
<li>Presentation skills</li>
<li>Creativity</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Introduction to Strategy</h3>
<ul>
<li>What is it, and how do you effectively create it?</li>
<li>Major international concepts on what it is AND is not</li>
<li>Developing and using Strategic Thinking</li>
<li>Vision, Mission, and Strategy: the relationships between & how to create the natural flow between them</li>
<li>The steps involved in developing a strategy: a checklist</li>
<li>Understanding your Unique Competitive Advantage & how to state it</li>
<li>Formulating strategy and managing change</li>
<li>Creating a corporate culture of consistent strategic development</li>
<li>The essence of globalization and global strategy</li>
</ul>
<h3>Unit 2: The Planning Process</h3>
<ul>
<li>How to build and manage a strategic planning team</li>
<li>The framework of a strategy: avoiding paralysis by analysis</li>
<li>Using effective tools such as the new SWOT, Porters 5-Forces, GE, etc.</li>
<li>Strategy Matrix: understanding options and analyzing business attractiveness</li>
<li>External analysis: using the PESTLE tool to gain insight and market analysis</li>
<li>Determining the right strategies for the organization</li>
<li>Goals & Objectives: the specifics are critical</li>
<ul>
<li class="ql-indent-1">Short-term</li>
<li class="ql-indent-1">Medium-term</li>
<li class="ql-indent-1">Long-term</li>
</ul>
<li>Contingency planning because something always goes wrong</li>
<li>Documenting the plan</li>
</ul>
<h3>Unit 3: Communication – The Challenge of Getting Everyone On The Same Page</h3>
<ul>
<li>How do we communicate the plan?</li>
<li>Using multiple channels to get the message across</li>
<li>Leveraging people's learning styles to communicate more effectively</li>
<li>Communicating strategy through the organization</li>
<li>Using Your Emotional Intelligence</li>
<li>Dealing with resistance effectively</li>
<li>Setting up a Rewards system</li>
<li>Celebrating success – but not stopping the momentum</li>
</ul>
<h3>Unit 4: Strategic Implementation</h3>
<ul>
<li>Effective implementation - converting planning into action</li>
<li>Planning the implementation: Using a project management tool</li>
<li>Setting expectations: benchmarks, hurdles, milestones</li>
<li>Creating Team & Tasks</li>
<li>Setting accountability in place</li>
<li>Using the Deming model: Plan-Do-Study-Act (PDCA) to increase the success</li>
<li>Developing action plans that work</li>
<li>Documenting & Doing</li>
</ul>
<h3>Unit 5: Measurement for Success</h3>
<ul>
<li>How to develop accurate and relevant measurement systems</li>
<li>Separating the KPIs from everything else</li>
<li>Blending the financial and non-financial measurements - the balanced scorecard concept</li>
<li>Organizational performance review as a baseline</li>
<li>Using the Balanced Scorecard as a Tool of Success</li>
<li>Linking the BSC to the strategic (flexible) budget</li>
<li>Using variance analysis to manage the plan</li>
</ul>
<h2>Enhancing Strategic Capabilities through Performance Measurement Courses</h2>
This strategic planning and management course delves into enhancing strategic capabilities through effective performance measurement. Participants will be equipped with the knowledge and skills to devise comprehensive strategic plans and assess and improve those plans by measuring team performance. This segment of the strategic planning training emphasizes the importance of aligning organizational goals with measurable outcomes, thus ensuring that every step taken is a step toward success. Whether you are an implementation manager or a member of a strategic planning department, this course will empower you to not only set measurable targets but also evaluate performance against those targets, an essential skill in todays data-driven business environment.">

20 - 24 May 2024

Mini MBA in Quality Management (Certified) - (15152_285836)

Boston (USA)

20 - 24 May 2024

Mastering Conflict Resolution and Effective Communication with Challenging Personalities - (15440_314219)

26 - 30 May 2024

Emotional Intelligence and Customer Experience Course - (15519_313120)

Introduction:</h2>
In light of recent economic developments and increasing competition, companies are striving to survive in a hostile environment. Efforts made in recent years to improve customer service have become trivial, as huge amounts of money have been invested in Customer Relationship Management (CRM) to gather as much information as possible about customers and communicate with them better. However, the efforts required to meet consumer expectations have advanced to a more competitive stage, where the concept of customer experience is generating new competitive pressures.
<h2 dir="ltr">Targeted Groups:</h2>
<ul>
<li dir="ltr" role="presentation">Customer Complaints System Managers.</li>
<li dir="ltr" role="presentation">Customer service employees and managers.</li>
<li dir="ltr" role="presentation">Human Resources and Information Technology personnel.</li>
<li dir="ltr" role="presentation">Anyone who finds themselves in need of this course and wishes to develop their skills and expertise.</li>
</ul>
<h2 dir="ltr">Course Objectives:</h2>
At the end of this course, the participants will be able to:
<ul>
<li dir="ltr" role="presentation">Explain the importance of managing a customer complaints system to improve organizational performance.</li>
<li dir="ltr" role="presentation">Implement a customer feedback system to increase customer satisfaction and retention.</li>
<li dir="ltr" role="presentation">Manage each stage of handling complaints from preparation to resolution.</li>
<li dir="ltr" role="presentation">Develop relevant key performance indicators to evaluate and review complaint systems.</li>
<li dir="ltr" role="presentation">Evaluate existing systems and align them with the best international standards for complaint management.</li>
</ul>
<h2 dir="ltr">Targeted Competencies:</h2>
<ul>
<li dir="ltr" role="presentation">Achieving customer service excellence through measuring service quality and understanding its concept.</li>
<li dir="ltr" role="presentation">System standards and procedures for managing and handling complaints.</li>
<li dir="ltr" role="presentation">Efficiency and innovation in customer complaints system management.</li>
<li dir="ltr" role="presentation">The art of effective communication and interaction with customers and influencing them.</li>
<li dir="ltr" role="presentation">Creative handling of customer complaints, analyzing objections, and responding to them.</li>
</ul>
<h2 dir="ltr">Course Content:</h2>
<h3 dir="ltr">Unit 1: Achieving Customer Service Excellence through Measuring Service Quality and Understanding its Concept:</h3>
<ul>
<li dir="ltr" role="presentation">Emotional intelligence and stages of acquiring social skills.</li>
<li dir="ltr" role="presentation">The meaning of customer service and the perpetual nature of customer understanding.</li>
<li dir="ltr" role="presentation">Customer service within the modern administrative concept and its impact on service mastery.</li>
<li dir="ltr" role="presentation">The importance of symbolic actions in executing the customer service quality strategic plan and the organization's appreciation of the implementers.</li>
<li dir="ltr" role="presentation">The psychological impact of timing and the symbolic nature of marketing operations on service quality.</li>
<li dir="ltr" role="presentation">Conflict and coordination of marketing operations with customer service and their impact on the success of organizations.</li>
<li dir="ltr" role="presentation">Organizational stability and the impact of customer service operations on quality management.</li>
<li dir="ltr" role="presentation">Advantages of strategic customer service management as a means to support competitiveness.</li>
</ul>
<h3 dir="ltr">Unit 2: System Standards and Procedures for Managing and Handling Complaints:</h3>
<ul>
<li dir="ltr" role="presentation">Background on complaint management standards.</li>
<li dir="ltr" role="presentation">ISO 9001 model.</li>
<li dir="ltr" role="presentation">ISO 9001 and requirements for complaint management.</li>
<li dir="ltr" role="presentation">Key elements of a complaint management system.</li>
<li dir="ltr" role="presentation">ISO 10002:2018 Guidelines for complaints handling process.</li>
</ul>
<h3 dir="ltr">Unit 3: Efficiency and Innovation in Customer Complaints System Management:</h3>
<ul>
<li>What is meant by "customer complaint"?</li>
<li>Initial aspects of customer complaints.</li>
<li>Efficiency and innovation in customer complaints system management.</li>
<li>Designing customer feedback systems to enhance organizational performance.</li>
<li>Improving customer complaints system and audience according to international standards.</li>
<li>Excellence in converting customer complaints into real opportunities.</li>
<li>Converting customer complaints into strategic weapons.</li>
<li>Fundamental differences between genuine and false complaints.</li>
<li>Customer service problems and strategies to overcome them.</li>
<li>Professionalism in managing electronic complaints systems and responding to complaints.</li>
</ul>
<h3 dir="ltr">Unit 4: The Art of Effective Communication and Interaction with Customers and Influencing Them:</h3>
<ul>
<li dir="ltr" role="presentation">Key points in the concept of communication.</li>
<li dir="ltr" role="presentation">Does communication skill have a positive impact on customer complaints?</li>
<li dir="ltr" role="presentation">The art of speaking when dealing with the customer and listening to their complaints accurately.</li>
<li dir="ltr" role="presentation">Applying best practices and behavioral rules for dealing with customer complaints.</li>
<li dir="ltr" role="presentation">Reading others' thoughts through neuro-linguistic programming.</li>
<li dir="ltr" role="presentation">Knowing what others are thinking through their body language.</li>
<li dir="ltr" role="presentation">Different behavioral patterns of customers and how to influence them.</li>
<li dir="ltr" role="presentation">Mechanisms for dealing with difficult patterns and how to deal with them.</li>
</ul>
<h3 dir="ltr">Unit 5: Creative Handling of Customer Complaints, Analyzing Objections, and Responding to Them:</h3>
<ul>
<li dir="ltr" role="presentation">Impact of customer service care processes and technical-administrative processes and their negative impact.</li>
<li dir="ltr" role="presentation">Psychological and service development skills for customer care teams and their impact on service quality.</li>
<li dir="ltr" role="presentation">Control and monitoring processes and their impact on achieving customer satisfaction.</li>
<li dir="ltr" role="presentation">Do customers need their problems to be solved?</li>
<li dir="ltr" role="presentation">Importance of providing service care to customers and its psychological impact on customer acceptance.</li>
<li dir="ltr" role="presentation">Reality of marketing operations and their impact in terms of profit and loss related to company customer service.</li>
</ul>">

Six Sigma Green Belt - (15375_314421)

4900 €

GIS in Traffic and Transport Infrastructure Solutions - (15434_307796)

5800 Euro

Visualizing Data Mastery Techniques for Effective Insights - (15517_313234)

Introduction:</h2>
Data visualization is a powerful tool for understanding and communicating complex data sets. In this five-day training program, participants will learn essential techniques and tools for mastering data visualization, enabling them to effectively present insights and tell compelling stories with data.
<h2 dir="ltr">Understanding Visualizing Data:</h2>
Visualizing Data Mastery Techniques for Effective Insights is a comprehensive course designed to equip participants with the skills and knowledge needed to effectively present and interpret data visually. Through this course, learners will explore various visualization techniques, tools, and best practices to transform raw data into meaningful insights. By mastering the art of data visualization, participants will be able to communicate complex information clearly and persuasively, enabling better decision-making and driving actionable results. From understanding the principles of visual perception to leveraging advanced visualization tools, this course covers a wide range of topics to empower professionals in unlocking the full potential of their data. Whether you're a data analyst, business intelligence professional, or decision-maker, this course provides invaluable insights to enhance your ability to derive actionable insights from data visualization.
<h2 dir="ltr">Targeted Groups:</h2>
<ul>
<li dir="ltr" role="presentation">Data analysts.</li>
<li dir="ltr" role="presentation">Data scientists.</li>
<li dir="ltr" role="presentation">Business intelligence professionals.</li>
<li dir="ltr" role="presentation">Researchers.</li>
</ul>
<h2 dir="ltr">Course Objectives:</h2>
At the end of this course, the participants will be able to:
<ul>
<li dir="ltr" role="presentation">Understand the fundamentals of data visualization principles and best practices.</li>
<li dir="ltr" role="presentation">Create visually appealing and informative charts, graphs, and dashboards.</li>
<li dir="ltr" role="presentation">Effectively communicate insights derived from data through visualization.</li>
<li dir="ltr" role="presentation">Utilize various data visualization tools and libraries proficiently.</li>
<li dir="ltr" role="presentation">Apply advanced techniques for interactive and dynamic data visualization.</li>
</ul>
<h2 dir="ltr">Targeted Competencies:</h2>
<ul>
<li dir="ltr" role="presentation">Proficiency in data visualization tools and libraries such as Matplotlib, Seaborn, and Tableau.</li>
<li dir="ltr" role="presentation">Ability to design and implement visually compelling charts, graphs, and dashboards.</li>
<li dir="ltr" role="presentation">Skill in interpreting and communicating insights derived from data visually.</li>
</ul>
<h2 dir="ltr">Course Content:</h2>
<h3 dir="ltr">Unit 1: Introduction to Data Visualization:</h3>
<ul>
<li dir="ltr" role="presentation">Overview of data visualization and its importance.</li>
<li dir="ltr" role="presentation">Principles of effective data visualization</li>
<li dir="ltr" role="presentation">Common types of charts and graphs.</li>
<li dir="ltr" role="presentation">Understanding data types and variables.</li>
</ul>
<h3 dir="ltr">Unit 2: Data Collection and Preparation for Visualization:</h3>
<ul>
<li dir="ltr" role="presentation">Collecting and preparing data for visualization.</li>
<li dir="ltr" role="presentation">Cleaning and transforming data for better insights.</li>
<li dir="ltr" role="presentation">Choosing the right data format for visualization.</li>
<li dir="ltr" role="presentation">Introduction to data visualization software.</li>
</ul>
<h3 dir="ltr">Unit 3: Designing Effective Visualizations:</h3>
<ul>
<li dir="ltr" role="presentation">Choosing the right type of chart or graph for your data.</li>
<li dir="ltr" role="presentation">Design principles for creating effective visualizations.</li>
<li dir="ltr" role="presentation">Color theory and best practices for color selection.</li>
<li dir="ltr" role="presentation">Using typography and labels effectively.</li>
<li dir="ltr" role="presentation">Mastering Data Visualisation.</li>
</ul>
<h3 dir="ltr">Unit 4: Advanced Data Visualization Techniques:</h3>
<ul>
<li dir="ltr" role="presentation">Creating interactive visualizations for greater user engagement.</li>
<li dir="ltr" role="presentation">Incorporating maps and geospatial data.</li>
<li dir="ltr" role="presentation">Best practices for dashboard design.</li>
<li dir="ltr" role="presentation">Incorporating statistical analysis in visualizations.</li>
</ul>
<h3 dir="ltr">Unit 5: Presenting and Communicating Data Effectively:</h3>
<ul>
<li dir="ltr" role="presentation">Tips for presenting data to a non-technical audience.</li>
<li dir="ltr" role="presentation">Using storytelling techniques in data visualization.</li>
<li dir="ltr" role="presentation">Designing presentations with visualizations.</li>
<li dir="ltr" role="presentation">Best practices for data-driven decision-making.</li>
</ul>">

Geneva (Switzerland)

Smart Leadership: Achieving Strategy through Leadership and Innovation - (1012_270243)

Introduction</h2>
In the complex and rapidly changing landscape of global industries, innovation is the pivotal strategy for gaining a unique competitive edge. Innovation is not merely an abstract concept. It is a concrete vehicle that drives new products, services, and programs, setting leaders and organizations apart from their competitors. Amidst a milieu where routine tasks are automated and business dynamics constantly evolve, the importance of creativity and innovative problem-solving has catapulted. Leaders now bear the critical responsibility of nurturing an ecosystem where innovation and creativity not only exist but thrive. This leadership and innovation course aims to empower you with the tools and strategies necessary for achieving success by enhancing your smart leadership skills.
This course offers an invaluable lens to view the synergy of people, processes, and practices that pave the way for groundbreaking innovations. By integrating proven methodologies from some of the worlds largest corporations, the course equips you to earn essential buy-in from all levels of employees. The ultimate goal is to harness their collective energy and ideas for transforming your strategic vision into a resounding success.
<h2>Targeted Groups</h2>
<ul>
<li>Managers across all levels</li>
<li>Supervisors</li>
<li>Team leaders</li>
<li>Human Resources professionals</li>
<li>Employees seeking to upgrade their skills for career advancement</li>
</ul>
<h2>Course Objectives</h2>
By the end of this Get Smarter Leadership course, participants will:
<ul>
<li>Frame creativity and innovation within a strategic context</li>
<li>Recognize the primary drivers that necessitate a focus on creativity and innovation in contemporary business</li>
<li>Identify the essential processes, activities, and organizational culture that support creativity and innovation</li>
<li>Gain proficiency in tools and techniques to enhance creativity and innovation</li>
<li>Develop a deep understanding of how resistance to change can either hinder or facilitate creativity and innovation</li>
<li>Understand the role and skills of strategic leadership in nurturing an innovation-friendly environment</li>
<li>Equip themselves with strategies for fostering a culture of innovation</li>
<li>Increase readiness to manage strategic improvements effectively</li>
<li>Build innovative capabilities at organizational, team, and individual levels</li>
<li>Elevate performance through innovative processes and strategies</li>
<li>Boost motivation and workforce participation</li>
</ul>
<h2>Targeted Competencies</h2>
<ul>
<li>Innovative Leadership</li>
<li>Process Improvement</li>
<li>Human Interaction Skills</li>
<li>Fostering Creativity</li>
<li>Team Building</li>
<li>Change Management</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Encouraging a Creative Environment at Work</h3>
<ul>
<li>The essence of innovative leadership for superior performance</li>
<li>The critical mass required for change and innovation</li>
<li>Differentiating between innovation and constant improvement</li>
<li>How strategic leadership fosters a climate of innovation</li>
<li>Latest breakthroughs in business through innovation</li>
</ul>
<h3>Unit 2: Gaining the Participation of the Workforce</h3>
<ul>
<li>Implementing the G.E. Workout Strategy</li>
<li>Creative problem-solving for strategic planning</li>
<li>Securing workforce Buy-In</li>
<li>Overcoming existing paradigms</li>
<li>Addressing organizational Drift</li>
</ul>
<h3>Unit 3: Leading on The Creative Edge</h3>
<ul>
<li>Fostering creative potential in teams and individuals</li>
<li>Understanding the psychology of creative people</li>
<li>Skills in convergent and divergent thinking</li>
<li>Strategies for motivating creative individuals</li>
<li>Idea incubation and creative interaction</li>
<li>Transforming expenses into assets through creativity</li>
</ul>
<h3>Unit 4: Creating a Motivating Climate for Higher Productivity</h3>
<ul>
<li>The Ten Key Elements for Mission Formulation</li>
<li>Setting creative goals and targets</li>
<li>Establishing a Sense of Significance</li>
<li>Reward systems that foster performance</li>
<li>Application of the Four-Step Pygmalion Theory</li>
<li>Generational factors in motivation</li>
</ul>
<h3>Unit 5: Driving Strategic Change</h3>
<ul>
<li>Managing the complex process of change</li>
<li>Utilizing Kotter change management techniques</li>
<li>Effective communication strategies for urgency</li>
<li>Risks and downsides of change management</li>
<li>Establishing a culture that embraces constant change</li>
</ul>
By completing this strategic leadership and innovation certificate, you will have the knowledge and tools to be a great manager through solid leadership. With a focus on achievement-oriented leadership, this course is designed to help you successfully meet the challenges of dynamic, strategic change.
<h2>Achievement-Oriented Leadership</h2>
In todays competitive environment, achievement-oriented leadership is crucial for inspiring individuals and guiding teams to success. This course will explore the nuanced behaviors and tactics leaders can employ to foster a mindset geared towards high performance and meeting benchmarks. With a conscientious approach towards goal setting, accountability, and transparent progress monitoring, youll learn to implement smart goal leadership practices that motivate and challenge your team to excel.">

Applied Reservoir Engineering - (15124_314419)

Cairo (Egypt)

02 - 06 Jun 2024

3500 €

Cloud Management & Information Technology IT Security Course - (9304_314562)

Introduction:</h2>
Cloud technologies have grown significantly over the past few years. Assessing commercial appetite and developing a business case for cloud migration is just the start of a long and complicated process to achieve some of its perceived benefits. How we approach the secure migration process for our existing applications and infrastructure presents a new dilemma.
This cloud management and information technology IT security course can entail the internal policies we may need to update and enforce, risk appraisal, and legal contract management of cloud vendor partners. Furthermore, how do we protect our corporate and sensitive data against our legal obligations and engineer an appropriate security solution? These are just a few of the challenges with cloud management and security.
Transitioning to the cloud means migrating to an environment where a third party will deliver part of the security function. Given the benefits of cloud technologies, our internal risk management and security expertise must be appraised to determine the best options available from commencement. This cloud management and information technology (IT) security course aims to provide security and management specialists with the critical methods of assessing risk with cloud technologies and solutions.
Moreover, auditing, network, and legal professionals will benefit as we examine the latest technologies for securing cloud-based solutions while ensuring that policy, practice, and procedure cover the relevant governance and compliance considerations required with such a significant transformation.
This cloud management and information technology (IT) security course will provide a practitioner approach to information security management and teach how to address commercial risks and realities with current best practice guidance in line with international standards. It will detail how to be proactive in your defense solutions and have countermeasures to deal with any appropriate security breach.
<h2>Targeted Groups:</h2>
<ul>
<li>Technology Engineers, Chief Technology Officer (CTO) and Chief Information Officer (CIO).</li>
<li>Chief Risk Officers.</li>
<li>Senior In-house Legal Counsel.</li>
<li>Human Resource Professionals.</li>
<li>Critical Application Development and Data Research Personnel.</li>
<li>Strategic Development Directors.</li>
<li>Crisis Management and Business Resumption Specialist Team Members.</li>
</ul>
<h2>Course Objectives:</h2>
At the end of this cloud management and information technology (IT) security course, the participants will be able to:
<ul>
<li>Understand and design a risk-based assessment program for cloud providers' security solutions.</li>
<li>Appreciate current threat and trend analysis for cybercrime and IT security breaches.</li>
<li>Understand, identify, and respond to an information security breach.</li>
<li>Be appraised of crucial risk areas in cloud vendor contracts.</li>
<li>Understand the layers of cloud technologies.</li>
<li>Review and understand vulnerability assessments for cloud environments.</li>
<li>Consider cloud security within Information Security Management.</li>
<li>Understand the approach for Crisis Management and Disaster Recovery for cloud environments.</li>
</ul>
<h2>Targeted Competencies:</h2>
By the end of this cloud management and information technology (IT) security course, the participant's competencies will be able to:
<ul>
<li>Benefits and Pitfalls of Cloud Services.</li>
<li>An Overview of Information Security.</li>
<li>Risk Appraisal of Electronic and Physical Data Risk.</li>
<li>Cloud Vendor Service Contracts.</li>
<li>Security of Corporate Data in the Cloud.</li>
<li>Selecting the Appropriate Tools to Achieve the Best from Data Analytics.</li>
</ul>
<h2>Cloud Management and Information Technology (IT) Security:</h2>
The cloud management and information technology (IT) security course is designed to equip participants with comprehensive knowledge and skills in information technology security, focusing on cloud management security.
This program covers essential aspects of IT security, preparing individuals for a career in this field. Students who complete this course earn a recognized IT security certificate, demonstrating their cloud management and IT security expertise.
This cloud management and information technology (IT) security program offers foundational and advanced IT security training, including cloud security management. It is an ideal choice for those seeking to enter or advance in the IT security sector.
<h2>Course Content:</h2>
<h3>Unit 1: Introduction to Cloud Computing:</h3>
<ul>
<li>Benefits and commercial considerations of cloud Computing.</li>
<li>Delivery models: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).</li>
<li>Cloud types (Public, Private, Hybrid).</li>
<li>Choosing a cloud service provider.</li>
</ul>
<h3>Unit 2: IT Security Evolution:</h3>
<ul>
<li>Categorizing Physical and Electronic Risk.</li>
<li>Networking and Communication Technology.</li>
<li>Computer Systems Design.</li>
<li>Legal and Regulatory Considerations.</li>
<li>Current Threat and Trend Analysis.</li>
</ul>
<h3>Unit 3: Compliance and Legal Considerations:</h3>
<ul>
<li>Compliance challenges for the cloud.</li>
<li>Privacy concerns.</li>
<li>Data Sovereignty.</li>
<li>Cloud Supplier Agreements.</li>
</ul>
<h3>Unit 4: Crisis Management and Approaching Risk Assessment:</h3>
<ul>
<li>Approaching Risk Assessment for Cloud.</li>
<li>Internal and external assessment.</li>
<li>Data Security in the cloud.</li>
<li>Encryption Architectures and Key Management.</li>
<li>Data Life Cycle.</li>
</ul>
<h3> Unit 5: Identifying and Responding to Data Breaches:</h3>
<ul>
<li>Key factors to identify a security breach.</li>
<li>Crisis Management Planning.</li>
<li>Dealing with the initial crisis and media management.</li>
<li>Forensic and Electronic investigations.</li>
<li>Responding to Business Continuity.</li>
</ul>
<h2>Conclusion:</h2>
Upon completion of the Cloud Management and Information Technology (IT) Security course, participants gain a solid foundation in information technology security through comprehensive training. This program covers essential IT security principles and delves into cloud management security strategies.
Graduates earn a valuable IT security certificate attesting to their proficiency in IT security and cloud management. This training program focuses on practical skills and industry-relevant knowledge and equips individuals with the expertise needed to navigate the complexities of cloud security management.
This cloud management and information technology (IT) security course offers basic and advanced training in cloud management and information security, paving the way for a successful career in IT security.">

02 - 06 Jun 2024

4500 €

Project Scheduling and Planning Skills Training Course - (4018_274673)

Introduction:</h2>
The late delivery of projects has become the scourge of project professionals worldwide. Countless projects undertaken by organizations in the private and public sectors significantly overrun the project schedule and budget and, as a consequence, fail to achieve the organization's financial and strategic objectives, often with sizable increases in costs and substantial financial losses to the organization.
This project planning and scheduling professional training course is due mainly to the failure of many project professionals to successfully apply modern project planning, scheduling, and control tools to their projects.
In addition to the financial losses suffered by the organization, many such projects also fail to deliver the required quality of outcomes intended for the project as a direct consequence of inadequate planning and control.
<h2>Enhancing Project Management through Scheduling Skills</h2>
In project management, scheduling skills are vital for ensuring that projects are delivered on time and within budget and resource constraints. This project planning and scheduling course is not only a stepping stone towards obtaining a project scheduler certification but also incorporates various aspects of project scheduling courses, including planning and scheduling course content and scheduling and planning training. Through hands-on scheduling training courses, participants will successfully learn how to incorporate schedule planning into project management.
Participants interested in learning scheduling skills will find this project planning and scheduling course valuable, as it covers principles of project planning, scheduling, and control and offers guidance in project planning and scheduling training. By diving deep into the methodologies of project planning schedules, the training aims to educate participants on the core elements of planning and scheduling in project management.
Moreover, this course prepares individuals for planning and scheduling professional training, enhancing their project management planning and scheduling acumen. Key scheduling skills are imparted through an understanding of project scheduling in project management and its application in real-world scenarios.
By completing this project planning and scheduling course, attendees will be well-equipped with knowledge that significantly enriches their scheduling and project management skills. They will have a broader concept of project planning and scheduling, ensuring the effective coordination and execution of all project-related activities.
<h2>Targeted Groups:</h2>
<ul>
<li>Project managers.</li>
<li>Cost estimators.</li>
<li>Project schedulers.</li>
<li>Project designers.</li>
<li>Project planner.</li>
<li>Senior managers who want to understand best practices in project management.</li>
<li>This project planning and scheduling training course is for those interested in knowing more about scheduling and planning in a project environment.</li>
</ul>
<h2>Course Objectives:</h2>
At the end of this project planning and scheduling course, the participants will be able to:
<ul>
<li>Gain knowledge of techniques used in resource planning and control.</li>
<li>Understand the time-cost trade-offs.</li>
<li>Identify risk sources, minimize their impact, and learn how to sustain project momentum.</li>
<li>Learn how to administer project documentation and reporting.</li>
<li>Develop effective performance monitoring and control systems.</li>
<li>Integrate scope, time, resources, and cost management into a dynamic, manageable plan.</li>
<li>Develop project network diagrams for CPM and advanced PERT calculations to identify schedule and cost risks.</li>
<li>Maintain continuous project performance and delivery control.</li>
<li>Accurately estimate and allocate project costs and resources.</li>
<li>Measure, forecast, and control project performance by employing earned value techniques</li>
<li>The compressor accelerates the schedule when required by adverse circumstances.</li>
<li>Manage and mitigate schedule, cost, scope, and resource risks associated with the project.</li>
<li>Develop a line of balance schedules and velocity diagrams for repetitive or recurring work.</li>
<li>Benefit from the financial effects of the learning curve on recurring work</li>
<li>Develop a project recovery plan for budget and schedule overruns.</li>
<li>Produce clear and concise project progress reports.</li>
</ul>
<h2>Targeted Competencies:</h2>
<ul>
<li>Ability to deliver projects on time and within budget.</li>
<li>Proactive identification of what a project requires.</li>
<li>Understanding of what it takes to be a successful project manager.</li>
<li>Skill and confidence to plan and control projects successfully and sidestep the most common project management pitfalls and problems.</li>
<li>Appreciation of the philosophy, framework, standards, and approaches to the delivery of the projects.</li>
<li>Understanding and practicing effective project management techniques in completing and handing over projects.</li>
</ul>
<h2>Course Content:</h2>
<h3>Unit 1: Project Scope Planning and Definition (Fundamentals)</h3>
<ul>
<li>Scope planning.</li>
<li>Work Breakdown Structures (WBS).</li>
<li>Work packages.</li>
<li>Statement of Work (SOW) - technical baseline.</li>
<li>Scope execution plan.</li>
<li>Triple constraints - time cost, scope.</li>
<li>Project quality issues.</li>
<li>Project risk analysis.</li>
<li>Project deliverables.</li>
<li>Resource requirements.</li>
</ul>
<h3>Unit 2: Project Schedule Planning and Critical Path Method:</h3>
<ul>
<li>Precedence network diagramming.</li>
<li>Job logic relationship chart.</li>
<li>Critical path analysis.</li>
<li>Project float analysis.</li>
<li>Lead and lag scheduling.</li>
<li>Activity duration estimation.</li>
<li>Milestone charts.</li>
<li>Gantt chart - schedule baseline.</li>
<li>Project estimating processes.</li>
<li>Production and productivity planning.</li>
<li>Resource and cost allocation.</li>
</ul>
<h3>Unit 3: Resource Allocation and Resource Levelling:</h3>
<ul>
<li>Management of resources.</li>
<li>Planning and scheduling limited resources.</li>
<li>Resource allocation algorithms for resource prioritization.</li>
<li>Solving resource contention.</li>
<li>Resource leveling when project duration is fixed.</li>
<li>The "Brooks" method of resource allocation.</li>
<li>Increasing the workforce.</li>
<li>Solving interruptions to the schedule.</li>
<li>Scheduling overtime.</li>
</ul>
<h3>Unit 4: Accelerating The Project Schedule:</h3>
<ul>
<li>Circumstances requiring project acceleration.</li>
<li>Time-cost-scope trade-off.</li>
<li>Project time reduction.</li>
<li>Direct project costs.</li>
<li>Indirect project costs.</li>
<li>Options for accelerating the schedule.</li>
<li>Crashing the schedule - How?</li>
<li>Pre-accelerated schedule.</li>
<li>Developing a crash cost table.</li>
<li>Acceleration in practice.</li>
<li>The optimal acceleration point.</li>
<li>Gantt chart for an accelerated schedule.</li>
<li>Network activity risk profiles.</li>
<li>Additional considerations.</li>
<li>Multiple critical paths.</li>
<li>Project cost reduction.</li>
</ul>
<h3>Unit 5: Project Contingency Planning:</h3>
<ul>
<li>Program Evaluation and Review Technique (PERT).</li>
<li>Path convergence analysis.</li>
<li>Solving the path convergence problem.</li>
<li>Network risk profile types</li>
<li>Normal distribution.</li>
<li>PERT, probability, and standard deviation formulae.</li>
<li>Calculating the standard deviation.</li>
<li>The standard deviation for the critical path.</li>
<li>Z-Values: The probability of project completion at a required date.</li>
<li>True critical path.</li>
<li>Network activity risk profiles</li>
<li>Application: Estimating project duration.</li>
</ul>
<h3>Unit 6: Line of Balance Scheduling - The Planning of Recurring Activities:</h3>
<ul>
<li>Preparing a line of balance schedule.</li>
<li>Velocity diagrams and linear scheduling.</li>
<li>Velocity diagram production rate calculations.</li>
<li>Linear sequence of activities as a series of velocity diagrams.</li>
<li>Balancing the schedule.</li>
<li>Calculations for a line of balance schedule.</li>
<li>Line of balance formulae.</li>
<li>Target units per week.</li>
<li>Determining crew size.</li>
<li>Actual rate of output.</li>
<li>Time to complete one activity.</li>
<li>Elapsed time for recurring activity.</li>
<li>The slope of the line from activity start to activity finish.</li>
<li>Balanced project schedule without buffers (finish-start).</li>
<li>Inserting buffers.</li>
<li>Comparison of unbalanced with balanced schedules.</li>
<li>Measuring planned progress on schedule.</li>
<li>Velocity diagram reflecting expected conditions.</li>
<li>Actual progress and work conditions.</li>
<li>Variable conditions.</li>
</ul>
<h3>Unit 7: Project Execution Management, Control, and Reporting:</h3>
<ul>
<li>Progress tracking and monitoring.</li>
<li>Project cost management.</li>
<li>Earned value control process.</li>
<li>Schedule variances.</li>
<li>Cost variances.</li>
<li>Progress control charts - trend analysis.</li>
<li>Schedule and cost variance forecasting.</li>
<li>Labor management and cost control.</li>
<li>Materials management and cost control.</li>
<li>Earned value analysis.</li>
<li>Earned value reporting.</li>
</ul>
<h3>Unit 8: Project Recovery Plan Development:</h3>
<ul>
<li>Project variance analysis and quantification.</li>
<li>Schedule Performance Index (SPI).</li>
<li>Cost Performance Index (CPI).</li>
<li>Setting schedule and cost control limits.</li>
<li>Project recovery data assessment.</li>
<li>Schedule and cost recovery analysis.</li>
<li>Schedule and cost recovery plan.</li>
<li>Project recovery baselines and controls.</li>
</ul>">

Boston (USA)

03 - 14 Jun 2024

9500 Euro

Advanced Procurement Skills & Professional Training Course - (4027_313278)

Introduction</h2>
This advanced procurement skills and professional course aims to enhance the skills of procurement professionals and senior buyers in organizations. Topics such as advanced negotiation, procurement techniques, business continuity, and contingency planning for procurement are discussed and practiced through simulations to reinforce learning.
The advanced procurement skills and professional course underscores the strategic importance of procurement departments by imparting concepts and practices to maximize departmental effectiveness, thus reducing costs throughout the supply chain.
The advanced procurement skills and professional program provides an exceptional opportunity for procurement and logistics management professionals to develop leadership skills for fostering collaboration, managing conflicts, implementing time management techniques, and cultivating an adaptive mindset to change. Participants will gain insight into best practices leading to world-class procurement activity alongside practical tools for immediate application.
Participants of this advanced procurement professional training will exit the advanced procurement skills and professional course with an advanced procurement certification and enhanced procurement technical skills, ready to apply their knowledge to their professional roles, contributing significantly to organizational success.
<h3>Enhancing Procurement and Logistics Management</h3>
In the procurement sector, a procurement and logistics management certificate signifies a comprehensive understanding beyond the foundational procurement training course. This advanced procurement skills and professional course introduces the intricacies courses on procurement and courses on procurement management typically cover, elevating the proficiency of procurement professionals to a certified standard.
<h2>Targeted Groups</h2>
<ul>
<li>Procurement managers and senior managers.</li>
<li>Procurement professionals.</li>
<li>Purchasing managers.</li>
<li>Senior buyers.</li>
<li>Buyers.</li>
</ul>
<h2>Course Objectives</h2>
By the end of this advanced procurement management course, participants will be able to:
<ul>
<li>Review critical supply strategies.</li>
<li>Comprehend the principles of activity-based costing.</li>
<li>Discuss current forces of change in the procurement landscape.</li>
<li>Create rapport, build trust, and establish credibility in workgroups.</li>
<li>Recognize the centrality of communication to successful, productive workgroups.</li>
<li>Acquire the skills essential for forging strong supplier relationships.</li>
<li>Delve into business continuity and contingency planning for procurement.</li>
<li>Learn a robust category segmentation process.</li>
<li>Plan and execute successful negotiations.</li>
<li>Explore various negotiation approaches.</li>
<li>Maintain high standards of procurement ethics.</li>
<li>Effectively rate suppliers and assess their strengths and weaknesses.</li>
<li>Gain recognition within the organization for improved performance</li>
<li>Enhance skills in the advanced phases of strategic procurement.</li>
<li>Bolster procurement professionals' capability, skill, and morale through procurement learning and development.</li>
</ul>
<h2>Targeted Competencies</h2>
At the end of this course, the target competencies will be able to develop:
<ul>
<li>Supply risk mitigation.</li>
<li>Formulating critical supply strategies for the future.</li>
<li>Crafting performance-based service contracts.</li>
<li>Employing advanced negotiation techniques.</li>
<li>Reducing the supply base judiciously.</li>
<li>Transforming supplier relationships.</li>
<li>Utilizing activity-based costing for informed decision-making.</li>
<li>Exemplifying change leadership.</li>
<li>Exercising communication leadership.</li>
<li>Developing negotiation countermeasures.</li>
<li>Advancing methods for controlling procurement negotiations.</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Performance Purchasing</h3>
<ul>
<li>Purchasing and its contribution to the organization.</li>
<li>The supply chain and its influence.</li>
<li>Influence of the external environment on procurement.</li>
<li>Procurement organization's structure and function.</li>
<li>The complete procurement cycle.</li>
<li>Engaging with different purchasing systems.</li>
<li>Critical supply strategies in action.</li>
<li>The essentials of the category segmentation process.</li>
</ul>
<h3>Unit 2: The Supplier Relationship</h3>
<ul>
<li>Revolutionizing the supplier relationship.</li>
<li>Setting clear and functional specifications.</li>
<li>Collaborating with end-users for procurement success.</li>
<li>Formulating supplier evaluation criteria.</li>
<li>Deciding on the appropriate supplier methodologies.</li>
<li>Embracing the total cost approach in procurement.</li>
<li>Defining the organization's mission in nurturing supplier relationships.</li>
<li>How do you excel as a good customer to suppliers?</li>
<li>Ensuring communication, trust, and credibility are at the forefront.</li>
</ul>
<h3>Unit 3: Advanced Negotiation Skills</h3>
<ul>
<li>Techniques to avoid confrontational negotiating.</li>
<li>Developing active listening skills for negotiation.</li>
<li>Tackling negotiations with an agitated individual.</li>
<li>Strategies for dealing with back door selling approaches.</li>
<li>Understanding power closes used on the buyer.</li>
<li>Dissecting the other negotiator's source of power.</li>
<li>Identifying negotiating pressure points.</li>
<li>Approaches for negotiating with untrustworthy counterparts.</li>
<li>Mastery of advanced negotiation tactics and countermeasures.</li>
</ul>
<h3>Unit 4: Leadership Skills for Procurement Personnel</h3>
<ul>
<li>Enhancing communication techniques, including verbal, non-verbal, and written forms.</li>
<li>Adopting communication methods that yield productivity and reduce stress.</li>
<li>Promoting communication and interaction openness to develop trust.</li>
<li>Identifying effective interpersonal interaction techniques.</li>
<li>Responding to and perceiving change in procurement activities.</li>
<li>Analyzing and preparing for the human elements in response to changes.</li>
</ul>
<h3>Unit 5: Advancing Procurement Contribution</h3>
<ul>
<li>Attracting and retaining top supply management talent.</li>
<li>Instituting reliable supplier measurement systems.</li>
<li>Effectively implementing vendor rating practices.</li>
<li>Elaborating on steps in developing performance-based contracts.</li>
<li>Structuring impactful action planning strategies.</li>
<li>Undertaking business continuity and contingency planning for procurement.</li>
<li>Discussing the principles and application of activity-based costing.</li>
<li>Delineating between price, cost, and value in procurement decisions.</li>
<li>Exploring strategies through which advanced procurement can amplify the organization's financial health.</li>
</ul>">

Boston (USA)

03 - 14 Jun 2024

9500 Euro

Evolving Power Generation: Gas Turbines, Combined Cycle, Wind, & Solar Technologies - (6029_295912)

Introduction</h2>
This power generation in the gas, wind, solar, and combined cycle program provides a detailed understanding of steam power plants, gas turbines, cogeneration, combined-cycle plants, and wind and solar power generating plants. Each of the components, such as compressors, gas and steam turbines, heat recovery steam generators, deaerators, condensers, lubricating systems, instrumentation, control systems, transformers, and generators, are covered.
The design, selection considerations, operation, maintenance, and economics of cogeneration plants and combined cycles, as well as emission limits, reliability, monitoring, and governing systems, will also be covered.
The power generation in the gas, wind, solar, and combined cycle course is significant improvements that were made to cogeneration, combined-cycle plants, and wind- and solar-power-generating plants during the last two decades will also be explained.
<h2>Enhancing the Understanding of Power Systems</h2>
The evolution of power plants and the integration of modern technologies such as cogeneration, combined-cycle systems, and renewable energy sources have significantly improved the creation of electricity.
This power generation in the gas, wind, solar, and combined cycle course aims to provide comprehensive power system training and power generation training, specifically targeting those involved in power plant operation and electricity course methodologies. Particular emphasis is placed on power plant maintenance training and power plant fundamentals training to equip participants with the necessary skills to handle modern industrial power generation challenges.
Participants of this power generation training course will have the opportunity to enroll in a power plant training program that delves into the power plant certificate course material, ensuring that they emerge with a firm grasp of power generation equipment and power generation systems. Learning outcomes are focused on practical applications such as power plant training, enabling participants to contribute effectively to the optimization of power generation system operations.
<h2>Targeted Groups</h2>
<ul>
<li>Power Station Operators, Technicians, Engineers, and Managers.</li>
<li>Electrical and Mechanical Engineers of Different Competency Levels.</li>
<li>Project Engineers and Project Managers.</li>
<li>Power Station Maintenance Crew.</li>
</ul>
<h2>Course Objectives</h2>
At the end of this power generation in the gas, wind, solar, and combined cycle course, the participants will be able to:
<ul>
<li>Learn about the components and subsystems of the various types of gas turbines, steam power plants, cogeneration, combined-cycle plants, wind turbines and generators, wind turbine farms, and solar power generation.</li>
<li>Examine the advantages, applications, performance, and economics of cogeneration, combined-cycle plants, wind turbines and generators, wind turbine farms, and solar power generation.</li>
<li>Learn about various equipment, including compressors, turbines, governing systems, combustors, deaerators, feedwater heaters, transformers, generators and auxiliaries, wind turbines and generators, wind turbine farms, and solar power generating plants.</li>
<li>Discover the maintenance required for gas turbines, steam power plants, combined cycles, generators, wind turbines, and wind turbine farms to minimize their operating cost and maximize their efficiency, reliability, and longevity.</li>
<li>Learn about the monitoring and control of environmental emissions.</li>
<li>Discover instrumentation and control systems of gas turbines and combined cycles.</li>
<li>Increase your knowledge of predictive and preventive maintenance, reliability, and testing.</li>
<li>Gain a thorough understanding of the selection considerations and applications of cogeneration, combined-cycle plants, wind turbines and generators, wind turbine farms, and solar power generation.</li>
</ul>
<h2>Targeted Competencies</h2>
At the end of this power generation in the gas, wind, solar, and combined cycle course, the target competencies will be able to:
<ul>
<li>Power generation theory.</li>
<li>Understand power plant types and their features.</li>
<li>Learn about industrial plants, processes, and control measures.</li>
<li>Understand thermal, gas, and diesel generator power plant operations and selection criteria.</li>
<li>Learn about the fundamentals of electric machines, drives, and control devices.</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Steam Power Plants</h3>
<ul>
<li>Review of thermodynamics principles.</li>
<li>Steam power plants.</li>
<li>The fire-tube boiler.</li>
<li>The water-tube boiler.</li>
<li>The steam drum.</li>
<li>Superheaters and reheaters.</li>
<li>Steam turbines.</li>
<li>Reheaters.</li>
<li>Condensers.</li>
<li>Feedwater heaters.</li>
<li>Learn about efficiency and heat rate.</li>
<li>Supercritical plants.</li>
<li>Cogeneration plants.</li>
<li>Arrangement of cogeneration plants.</li>
<li>Economics of cogeneration plants.</li>
</ul>
<h3>Unit 2: Steam Turbines and Auxiliaries</h3>
<ul>
<li>Turbine types.</li>
<li>Compound turbines.</li>
<li>Turbine control systems.</li>
<li>Steam turbine maintenance.</li>
<li>Understand steam generators, heat exchangers, and condensers.</li>
<li>Power station performance monitoring.</li>
<li>The turbine governing systems.</li>
<li>Steam chests and valves.</li>
<li>Turbine protective devices.</li>
<li>Turbine instrumentation.</li>
<li>Lubrication systems.</li>
<li>Gland sealing system.</li>
<li>Learn about frequently asked questions about turbine-generator balancing, vibration analysis, and maintenance.</li>
<li>Features Enhancing The Reliability and Maintainability of Steam Turbines.</li>
</ul>
<h3>Unit 3: Gas Turbines and Compressors</h3>
<ul>
<li>Gas turbine fundamentals.</li>
<li>Overview of gas turbines.</li>
<li>Gas turbine design.</li>
<li>Gas turbine calculations.</li>
<li>Gas turbine compressors.</li>
<li>Combined cycles.</li>
<li>Single-shaft combined cycle power generating plants.</li>
<li>What are the economic and technical considerations for combined cycle performance enhancement options?</li>
<li>Dynamic compressors technology.</li>
<li>Understand compressors auxiliaries, off-design performance, stall, and surge.</li>
<li>Learn about centrifugal compressors - components, performance characteristics, balancing, surge prevention systems, and testing.</li>
<li>Dynamic compressors performance.</li>
<li>Compressor seal systems.</li>
<li>Learn about dry seals, advanced sealing mechanisms, and magnetic bearings.</li>
</ul>
<h3>Unit 4: Cogeneration Plants, Wind, and Solar Power Generation</h3>
<ul>
<li>Learn about applications of cogeneration and combined cycle plants.</li>
<li>Understand selection considerations of combined cycles and cogeneration plants.</li>
<li>Cogeneration application considerations.</li>
<li>Learn about the University of Toronto's central steam, cogeneration, and district heating plant.</li>
<li>What is the Economics of combined cycles cogeneration plants?</li>
<li>Wind power generation.</li>
<li>Economics of wind power.</li>
<li>Wind power turbine generators - brushless double-feed generators.</li>
<li>Solar power.</li>
<li>Solar photovoltaic technologies.</li>
<li>Economics of solar power systems.</li>
</ul>
<h3>Unit 5: Transformers and Generators</h3>
<ul>
<li>Fundamentals of electric systems.</li>
<li>Introduction to machinery principles.</li>
<li>Transformers.</li>
<li>Transformers components and maintenance.</li>
<li>AC machine fundamentals.</li>
<li>Synchronous generators.</li>
<li>Understand generator components, auxiliaries, and excitation.</li>
<li>Understand generator testing, inspection, and maintenance.</li>
</ul>
 ">

03 - 07 Jun 2024

5800 Euro

GIS in Traffic and Transport Infrastructure Solutions - (15434_307812)

03 - 07 Jun 2024

Employee relations and services management - (15463_308862)

Advanced-Data Analysis Techniques Training Course - (1142_272954)

Introduction</h2>
Nowadays, it is common for the corporate staff to be overwhelmed by the abundance of unstructured data. ERPs and databases have evolved to a point where they can house large amounts of data.
The question now is, what do you do with this data to add value? This advanced-data analysis techniques program will introduce hands-on business intelligence (BI), allowing you to clean, normalize, and interpret large volumes of data.
You can establish historical relationships, analyze the current situation, and predict future strategies. The application of BI is borderless, covering operational, tactical, and strategic business decisions.
This advanced-data analysis techniques course spans all departments and cascades down to all users who perform data cleansing, reporting, analysis, modeling, integration, and automation.
In this advanced data analysis techniques course, we use MS Excel exclusively as an ultimate and readily available BI tool, allowing you to develop an exclusive level of expertise and add immediate value to your job and company.
<h2>Targeted Groups</h2>
<ul>
<li>Business professionals.</li>
<li>Business analysts.</li>
<li>Data analysts.</li>
<li>Research analysts.</li>
<li>Finance professionals.</li>
<li>Marketing and sales professionals.</li>
<li>HR professionals.</li>
<li>IT professionals.</li>
<li>Administrative staff.</li>
<li>Supervisors, general business professionals, and staff from any function who need to learn and apply state-of-the-art data analysis techniques to their daily business reporting and decision-making.</li>
</ul>
<h2>Course Objectives</h2>
At the end of this advanced-data analysis techniques course, the participants will be able to:
<ul>
<li>Boost Excel Business Intelligence (BI) expertise in data slicing, dicing, massaging, and data aggregation and modeling.</li>
<li>Performed data normalization, consolidation, report writing, analysis, and reconciliation.</li>
<li>Develop dynamic BI models, dashboards, scorecards, and flash management reports by linking Excel with Access, Web, Text, Internet, SQL, ERPs, and other databases.</li>
<li>Advance and enhance the look and feel of reports using dynamic visualization techniques.</li>
<li>Acquire numerous tips and tricks that enable them to work efficiently.</li>
</ul>
<h2>Targeted Competencies</h2>
<ul>
<li>Massaging and normalizing data.</li>
<li>Reporting, analysis, and reconciliation.</li>
<li>Interpretation of large data sets.</li>
<li>Modeling and what-if scenarios.</li>
<li>Establishing data integration.</li>
<li>Developing dynamic dashboards and scorecards.</li>
<li>Designing key performance indicators.</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Data Analysis Tools and Techniques</h3>
<ul>
<li>Consolidating data from separate files and sheets.</li>
<li>Advanced data validation using lists, dates, and custom validation.</li>
<li>Powerful array functions.</li>
<li>Cell management tools: left, right, mid, concatenate, value.</li>
<li>Naming, editing, and managing cells and ranges.</li>
<li>Subtotal, Sumif, Sumifs, Sumproduct, Count, Countif, and Countifs for Excel.</li>
<li>Looking-up to data, Texts, and values using Vlookup in Excel.</li>
<li>The incredible table-tools technique.</li>
<li>Slicing dates into day names, weeks, week numbers, month names, years, and quarters.</li>
<li>Text-to-columns and dynamic trimming using trim and len.</li>
<li>Managing texts and numbers using replace, find, and substitute.</li>
<li>Text change functions.</li>
</ul>
<h3>Unit 2: Mastering Data Reporting</h3>
<ul>
<li>The 20 must-learn pivot-tables tools.</li>
<li>Creating pivot tables.</li>
<li>Number formatting techniques.</li>
<li>Designing report layout.</li>
<li>Sorting in ascending, descending, and more sort options.</li>
<li>Filtering labels and values.</li>
<li>Expanding and collapsing reports.</li>
<li>Drill down option.</li>
<li>Summarize values by sum, average, minimum, maximum, count.</li>
<li>Show values as % of total and % of.</li>
<li>Pivot table options.</li>
<li>Inserting formulas.</li>
<li>Data analysis.</li>
<li>Copying pivot tables.</li>
<li>Creating pivot charts.</li>
<li>Dynamic chart labeling.</li>
<li>Mastering the slicer.</li>
<li>Showing report filter pages.</li>
<li>Linking pivot tables and pivot graphs with PowerPoint.</li>
<li>Conditional formatting with pivot tables.</li>
<li>Designing reports using the get pivot data.</li>
</ul>
<h3>Unit 3: Data Modeling and Integration</h3>
<ul>
<li>Spinner.</li>
<li>Checkbox data modeling with the if function.</li>
<li>Option button data modeling with if function.</li>
<li>List box data modeling with choose function.</li>
<li>Scenario manager.</li>
<li>Linking Excel with text files.</li>
<li>Linking Excel with databases (Access).</li>
<li>Connecting Excel with SQL.</li>
<li>Linking Excel with the Internet.</li>
<li>Linking Excel with Excel.</li>
</ul>
<h3>Unit 4: Overview of Financial Modelling</h3>
<ul>
<li>Define the terms model and financial model.</li>
<li>Learn the 10 steps to create sound, good economic financial models.</li>
<li>Use flowcharting techniques to improve your model.</li>
<li>Overview of the strategic and operational aspects of a global business entity.</li>
<li>The organizational planning model.</li>
<li>The product/ decision/ information cycle.</li>
<li>Objectives of financial analysis.</li>
<li>Creating wealth by adding value.</li>
<li>Basic metrics of wealth creation and financial performance.</li>
</ul>
<h3>Unit 5: Use of Time Series Analysis and Evaluating Investment Portfolio</h3>
<ul>
<li>Development of time series models using histograms and moving averages.</li>
<li>Exponential smoothing and regression analysis to develop are used data analysis techniques.</li>
<li>Mastering the use of exponential smoothing as a data analysis tool.</li>
<li>Validation of time series analysis.</li>
<li>Appreciate the meaning and importance of sensitivity analysis.</li>
<li>Developing "What-if" scenarios in your financial or operational models.</li>
<li>Using the Excel tools "scenario and goal seek."</li>
<li>Principles of risk measurement in individual shares.</li>
<li>Graphing expected return and risk using variance analysis.</li>
<li>Modern portfolio theory uses the capital asset pricing model.</li>
<li>Managing a balanced portfolio.</li>
<li>Use Excel to determine the beta of listed shares on a securities market.</li>
</ul>
<h3>Unit 6: The Look and Feel</h3>
<ul>
<li>Charting and visualization techniques.</li>
<li>Using the camera tool.</li>
<li>Working with formula-driven visualizations.</li>
<li>Using fancy fonts.</li>
<li>Leveraging symbols in formulas.</li>
<li>Working with sparklines.</li>
<li>Creating unconventional style charts.</li>
</ul>
<h3>Unit 7: Tips and Tricks</h3>
<ul>
<li>Controlling and protecting your reports, worksheets, and workbooks.</li>
<li>Data entry form.</li>
<li>Custom list.</li>
<li>Text-to-speech.</li>
<li>Advanced conditional formatting.</li>
<li>Shortcuts for your daily work.</li>
</ul>
<h2>Advanced-Data Analytics Techniques</h2>
As part of our advanced data analytics course, learners will immerse themselves in high-level methodologies and tools that push the envelope of conventional data analysis.
This advanced data analytics techniques course draws upon cutting-edge data analytics techniques. It is meticulously designed to equip professionals with an intricate understanding of advanced data analytics, positioning them at the forefront of data interpretation and decision-making models.
This advanced analytics training enhances their analytical capabilities beyond the traditional analytical skill set.
Through the advanced data analysis course outline, this comprehensive learning experience unfolds across various units that will ultimately bolster your proficiency with advanced data analysis techniques, such as predictive analytics, data mining, and modern visualization tools.
By combining theory with practicality, our advanced Excel data analysis course is tailored to expand on foundational concepts and intricate strategies required for a superior data command within Excel's extensive capabilities.
Participants in the advanced data analytics techniques course can expect to leave the course with a profound understanding of advanced data analysis and actionable insights and skills directly applicable to real-world scenarios.">

Performance Measurement in Government & Public Organizations Course - (9001_260876)

Introduction:</h2>
Workplaces, both public and private, are navigating significant transformations that challenge traditional operational methods and workforce anticipations. In an era marked by financial stringency, reduced personnel and budget, and amplified stakeholder expectations, a highly demanding environment emerges. Within this context, employees must deliver impactful results despite the intensifying difficulties.
Amidst the shift to a generation of digitally-native employees and the adoption of new technologies, we now have a workforce deeply integrated into a culture of constant connectivity, necessitated by instant messaging, email, phone communications, and social network interactions.
However, this interconnectivity does not inherently equate to heightened employee engagement, motivation, or enhanced performance. Many employees find themselves increasingly inundated by this contemporary working paradigm. At the same time, they concurrently seek a balance with their personal lives.
Nevertheless, the present moment calls for adopting efficacious performance management practices within the public sector more than ever. Leaders can foster a surge in productivity and engagement by empowering employees to discern organizational priorities and recalibrate their efforts accordingly.
Implementing robust performance management protocols enables organizations to raise performance standards continually and involve employees in the mission-critical behaviors essential for individual and collective achievement.
<h2>Performance Measurement and Management in Government:</h2>
This government performance measurement and management course will focus on measuring organizational performance in government and exploring performance measurement tools and techniques tailored to public organizations.
Participants in this government performance measurement and management training course will gain insights into defining organizational performance and strategies for enhancing it within the governance context.
<h2>Targeted Groups:</h2>
<ul>
<li>Public Sector Managers and Team Leaders.</li>
<li>Performance Management Officers.</li>
<li>Human Resource Directors.</li>
<li>Employee Relations Managers.</li>
<li>Public Sector Supervisors are responsible for performance management and appraisal techniques.</li>
<li>Individuals are spearheading or playing a pivotal role in performance improvement initiatives within their public sector.</li>
</ul>
<h2>Course Objectives:</h2>
Participants in this government performance measurement and management course will:
<ul>
<li>Engage stakeholders of all levels with performance management in the Public Sector.</li>
<li>Tackle challenges associated with performance measurement transparency and reporting obligations.</li>
<li>Weave performance management projects into a larger fabric of ongoing management enhancement efforts.</li>
<li>Understand and spearhead cultural shifts in the public domain to manifest superior outcomes.</li>
<li>Deploy measures and techniques rooted in empirical analysis, performance measurements, reporting, and comparative benchmarks.</li>
<li>Formulate and lead high-impact teams across varied program sections to secure effective organizational results.</li>
<li>Establish a solid link between Performance Management endeavors and Organizational Goals.</li>
<li>Exhibit best practices for addressing and resolving work performance-related issues.</li>
</ul>
<h2>Targeted Competencies:</h2>
Participants competencies in this government performance measurement and management course will learn to:
<ul>
<li>Design and operationalize an effective Performance Management framework for public agencies.</li>
<li>Execute best practice methodologies for synchronizing programmatic and managerial efforts with a comprehensive performance management system.</li>
<li>Identify strategies to secure leadership endorsement for performance enhancement campaigns by constructing a high-performance team.</li>
<li>Lead clearly on the equilibrium of Accountability, Responsibility, and Empowerment.</li>
</ul>
<h2>Course Content:</h2>
<h3>Unit 1: The Public Sector Performance Management Maturity Scale:</h3>
<ul>
<li>Understanding Performance Management as an Enabling Movement.</li>
<li>Embracing Performance Management Best Practices within Public and Non-profit Organizations.</li>
<li>Evaluate the Extent of Performance Management Adoption in Your Government Organization.</li>
<li>Key Tenets of Effective Performance Management Across Diverse Organizational Forms.</li>
<li>Tailor the Performance Management Approach through the PPC Model to grow necessary competencies.</li>
</ul>
<h3>Unit 2: Defining the Scope of the Performance Management Initiative:</h3>
<ul>
<li>Pinpoint Performance Enhancement Opportunities and their alignment with Leadership Policy Goals.</li>
<li>Essentials of Project Management for Performance Improvement Initiatives.</li>
<li>Identify and nurture a team dedicated to Performance Improvement – spanning Policy, Planning, and Execution.</li>
<li>Procure endorsement from all hierarchies of leadership and external stakeholders.</li>
<li>Recognize Synergies between Performance Management and primary institutional objectives.</li>
<li>Craft objectives germane to a High-Performance Organization.</li>
<li>Unveil the 4-Step Implementation Model – Diagnostic, Design, Implementation, and Review.</li>
</ul>
<h3>Unit 3: Performance Management Strategy Development:</h3>
<ul>
<li>Employ The 4-Step Implementation Model.</li>
<li>Diagnostic:</li>
<ul>
<li class="ql-indent-1">Analysis of Fundamental Activities, Deliverables, and the Customer-centric Approach.</li>
<li class="ql-indent-1">Conceptualize the transition from current to aspirational states.</li>
<li class="ql-indent-1">Measurement before and after implementation.</li>
<li class="ql-indent-1">Visioning the High-Performance Organization.</li>
</ul>
<li>Design:</li>
<ul>
<li class="ql-indent-1">Organizational Objectives Conceptualized with the Balanced Scorecard Technique.</li>
<li class="ql-indent-1">Benchmark against competitors for performance insights.</li>
<li class="ql-indent-1">KPIs as Enablers of Performance Management.</li>
<li class="ql-indent-1">Establish Objectives and Key Results (OKRs) best suited for Public Sector bodies.</li>
</ul>
<li>Implement:</li>
<ul>
<li class="ql-indent-1">Project Management Principles in Action.</li>
<li class="ql-indent-1">Launch planning, establishing phases milestones, and celebrating early successes.</li>
<li class="ql-indent-1">Strategic KPI Deployment – Through Organizational, Divisional, and Individual Goals.</li>
<li class="ql-indent-1">Craft a Compelling Communication Strategy.</li>
</ul>
<li>Measure:</li>
<ul>
<li class="ql-indent-1">Review accomplishments post-project.</li>
<li class="ql-indent-1">Continuous Process Enhancement and Adjustments.</li>
</ul>
<li>What is next?</li>
</ul>
<h3>Unit 4: Driving the Achievement of Performance Goals:</h3>
<ul>
<li>The Role of Employee Reviews in Catalyzing Organization-wide Performance.</li>
<li>Performance Reviews as Tools for In-depth Analysis and Internal Improvement Facilitation.</li>
<li>Performance Analysis - selecting initiatives for advanced evaluations, data analytics, performance audits, and benchmarking.</li>
<li>Bridge Performance Gaps with proven methods for optimal organizational outcomes.</li>
<li>Management of Performance Difficulties – Central Tasks.</li>
<li>Bolstering Motivation and Engagement in the Workplace.</li>
<li>Link Performance Appraisals to compensation and recognition.</li>
</ul>
<h3>Unit 5: Sustainability of Performance:</h3>
<ul>
<li>Craft an Action Plan to sustain The High-Performance Organization paradigm.</li>
<li>Ensure continued performance through efficacious feedback methodologies.</li>
<li>Deliver constructive and developmental feedback.</li>
<li>Mentor and coach practices tailored to bolster performance.</li>
</ul>
<h2>Conclusion:</h2>
The performance measurement in government and public organizations course offers invaluable insights into organizational performance, particularly within government contexts. By delving into performance measurement methodologies and strategies, this organizational training equips participants with essential tools to enhance government performance management.
Through this government performance measurement and management course, attendees understand what organizational performance entails and how it can be effectively measured and improved. For those seeking to deepen their expertise in governance performance, this certification provides practical knowledge and skills vital for optimizing organizational performance in government settings.">

Lisbon (Portugal)

Contract Excellence for Non-Legal Professionals Course - (4030_255900)

Introduction:</h2>
Every organization's commercial and business structure is fundamentally grounded on the bedrock of contracts, ranging from straightforward purchase orders or verbal agreements to the labyrinthine complexity of intricate financing arrangements. The formation, negotiation, and management of these contracts often fall under the purview of specialized professionals.
However, those in charge of ensuring the delivery of products, services, or projects—typically general managers—may not understand the complexities of the contractual documents. This contract excellence for non-legal professionals course aims to provide professional managers from non-legal backgrounds with a robust understanding of the contract processes and inculcated issues, thereby amplifying their management acumen.
<h2>Understanding Contracts for Non-Legal Professionals</h2>
In the complex domain of contract law, which forms the pivotal axis around modern commercial transactions, non-legal professionals need to understand the principles and practices governing contract law.
This comprehensive contract excellence for non-legal professionals course imparts knowledge and skills related to basic contract law for nonlawyers, specifically targeting those seeking business contract law courses.
By delving into the intricacies of an international contract law course and offering certification through a contract law certificate course, participants are empowered to engage more effectively in dealing with contract law, irrespective of their geographic or sector-specific milieu.
The curriculum bridges the gap between business acumen and legal provisions by emphasizing essential contract law for non-legal professionals. The harmonious integration of legal contract management courses within this program ensures that learners have the prowess necessary for adept legal contract management, often sought in various industries.
Legal contract training courses, often seen as being reserved for legal practitioners, here are uniquely tailored to cater to the needs of nonlawyers, stripping away the esoteric legal jargon to present clear, accessible modules that encapsulate the essence of contract law courses for nonlawyers. This symbiotic confluence of business insight and legal proficiency furnishes non-legal professionals with the tools to navigate and negotiate the complexities of corporate contracts confidently.
<h2>Targeted Groups:</h2>
<ul>
<li>Project or construction professionals.</li>
<li>Tenders, contracts, buyers, purchasing, financial personnel.</li>
<li>Individuals from a project management or general management background.</li>
<li>Those new to the function or preparing for a major project or contract.</li>
</ul>
<h2>Course Objectives:</h2>
Participants in the contract excellence for non-legal professionals course will conclude this course with an enhanced:
<ul>
<li>Comprehension of contract structure and intrinsic purpose.</li>
<li>Recognition of how different structures are suitable for diverse situations.</li>
<li>Capability to interface and convey directives to legal and contract personnel effectively.</li>
<li>Insight into the potential pitfalls within commonly utilized contract clauses.</li>
<li>Understanding of the impetus behind contract utilization and the pathways to their formulation.</li>
<li>Exploration of varying contracting structures, focusing on their approach to allocating and managing risks.</li>
<li>Critical examination of significant contract provisions, delving into their meticulous drafting and the pitfalls of inadequate management.</li>
</ul>
<h2>Targeted Competencies:</h2>
At the end of this contract, excellence for non-legal professionals course, the target competencies will be able to improve the following:
<ul>
<li>Risk identification and adept management.</li>
<li>Proficiency in interpreting legal and contractual terms.</li>
<li>Finesse in contract management.</li>
<li>Project management interfacing with contractual elements.</li>
<li>Astute negotiation skills.</li>
<li>Adroitness in dispute resolution.</li>
</ul>
<h2>Course Content:</h2>
<h3>Unit 1: The Basis of Contracting:</h3>
<ul>
<li>Why do we use contracts?</li>
<li>How are contracts formed?</li>
<li>Legal requirements for a valid contract.</li>
<li>Oral contracts.</li>
<li>Electronic contracts.</li>
<li>Incorporating other documents by reference.</li>
<li>Terms and conditions of the contract.</li>
<li>Authority to contract.</li>
<li>The role of agents.</li>
<li>Proving authority.</li>
<li>Methods of signing, seals, and chops.</li>
<li>Internal contracts within a Group – some dangers from ignoring the need for formal arrangements.</li>
</ul>
<h3>Unit 2: Risk and Different Contracting Types:</h3>
<ul>
<li>Different types of risk.</li>
<li>How to assess and manage risk.</li>
<li>Commercial risk within the contract.</li>
<li>Risk of damage.</li>
<li>Use of ICC Incoterms to determine when risk passes.</li>
<li>Other risks.</li>
<li>Selecting appropriate contract types.</li>
<li>Traditional.</li>
<li>Lump-sum.</li>
<li>Bill of quantities/schedule of rates.</li>
<li>Reimbursable.</li>
<li>Hybrid.</li>
<li>Fixed fees.</li>
<li>Economic price adjustment clauses.</li>
<li>Escalation.</li>
<li>EPC/turnkey.</li>
<li>Convertible LSTK.</li>
<li>Build operate transfer.</li>
<li>Alliance/partnering.</li>
<li>No cure and no pay.</li>
<li>Bonds/Bank guarantees.</li>
<li>Parent company guarantees.</li>
<li>Letters – intent; instruction/award; comfort; awareness.</li>
<li>Side letters.</li>
<li>Which law?</li>
<li>Which courts?</li>
<li>Non-traditional.</li>
<li>Collateral documents.</li>
<li>Law.</li>
</ul>
<h3>Unit 3: Major Contract Terms:</h3>
<ul>
<li>Obligation to perform.</li>
<li>Testing and acceptance/rejection.</li>
<li>Defective goods.</li>
<li>Patent and latent defects.</li>
<li>Limits of liability.</li>
<li>Consequential loss.</li>
<li>Overall caps.</li>
<li>Connection with negligence.</li>
<li>Liquidated damages and penalties.</li>
<li>People.</li>
<li>Property.</li>
<li>Indemnities – what they mean and why they are important?</li>
<li>Ownership of existing rights.</li>
<li>Ownership of rights created under the contract.</li>
<li>Dealing with claims of breach.</li>
<li>Insurance and how this links with indemnities.</li>
<li>Intellectual property.</li>
<li>Warranty and rework.</li>
<li>Force majeure.</li>
<li>Notices.</li>
<li>"Entire Agreement" clauses.</li>
<li>Implied terms – some examples.</li>
</ul>
<h3>Unit 4: Legal Aspects of a Contract and its Relation to Changes, Variations, and Payment and Closeout Issues:</h3>
<ul>
<li>Changes to the contract terms ("Amendments").</li>
<li>Changes to the scope of work ("Variations")</li>
<li>Keeping control of change – and examples of what happens when you get it wrong.</li>
<li>Impact of variations.</li>
<li>Cost.</li>
<li>Delay.</li>
<li>Responsibility.</li>
<li>Extension of time.</li>
<li>Payment.</li>
<li>Amount.</li>
<li>Timing.</li>
<li>Method of payment.</li>
<li>Risk in international trade.</li>
<li>Letters of credit.</li>
<li>Warranty claims.</li>
<li>Set Off and contra charges.</li>
<li>Suspension and termination.</li>
<li>Contractual issues on closeout.</li>
</ul>
<h3>Unit 5: Negotiation, Avoidance, and Resolution of Disputes:</h3>
<ul>
<li>Negotiation, compromise, and settlement.</li>
<li>Traditional approaches to third-party resolution.</li>
<li>Litigation.</li>
<li>Arbitration.</li>
<li>Alternative dispute resolution.</li>
<li>Mediation.</li>
<li>Conciliation.</li>
<li>Mini-arbitration.</li>
<li>Expert determination.</li>
<li>Early neutral evaluation.</li>
<li>Pendulum arbitration.</li>
<li>Dispute review boards.</li>
<li>Good record-keeping and notices.</li>
</ul>">

Advanced Communication and Interpersonal Skills Workshop - (8144_314268)

Introduction</h2>
Excellent communication is essential for creating a highly effective, productive organization and workforce. In the 21st century, we have more effective communication methods than in the past, yet good-quality interpersonal communication needs to be improved. The art of building rapport with people is essential for developing trust, openness, and meaningful relationships.
This advanced communication and interpersonal skills conference investigates tried and trusted management processes, procedures, and methodologies many blue-chip companies use to build productive and cohesive units while establishing strong working relationships with people at all levels. You will explore behaviour, communication, and leadership styles at this conference.
<h2>Interpersonal Skills Training for Managers</h2>
Recognizing the pivotal role managers play in an organization's communication ecosystem, this advanced communication and interpersonal skills workshop dedicates a comprehensive segment to interpersonal skills training for managers.
Participants in this advanced communication and interpersonal skills workshop will explore communication tactics and strategies tailored for leadership roles, ensuring that managerial staff can champion effective communication within their teams and across departments.
<h2>Targeted Groups</h2>
<ul>
<li>Employees.</li>
<li>Supervisors.</li>
<li>Senior and Middle Managers who already have good communication skills and want to take them to the next level.</li>
</ul>
<h2>Conference Objectives</h2>
At the end of this advanced communication and interpersonal skills conference, the participants will be able to:
<ul>
<li>Identify different approaches to interpersonal relationships.</li>
<li>Improve organizational communications.</li>
<li>Discover different personal listening styles.</li>
<li>Develop skills in building rapport with others.</li>
<li>Practice and use assertiveness skills in different situations.</li>
<li>Say No and disagree with others assertively.</li>
<li>Enhance the ability to influence different personalities.</li>
<li>Develop strategies for creating a positive work environment by building and developing motivated teams and individuals by harnessing personal motivation and effective communication.</li>
</ul>
<h2>Targeted Competencies</h2>
At the end of this advanced communication and interpersonal skills conference, the target competencies will be able to:
<ul>
<li>Communication skills.</li>
<li>Listening skills.</li>
<li>Motivating others.</li>
<li>Emotional intelligence.</li>
<li>Interpersonal skills.</li>
</ul>
<h2>Conference Content</h2>
<h3>Unit 1: Defining Effective Communication</h3>
<ul>
<li>Myths in Communication.</li>
<li>Elements of Our Communication with Others.</li>
<li>Communication Windows.</li>
<li>Identifying Approaches to Interpersonal Relationships.</li>
<li>Characteristics of Effective Communicators.</li>
<li>Communicating within Teams.</li>
<li>Organizational Communication.</li>
</ul>
<h3>Unit 2: The Art of Listening</h3>
<ul>
<li>The Personal Listening Profile.</li>
<li>Identifying Listening Approaches.</li>
<li>Active Listening Techniques.</li>
<li>Effective Listening and Paraphrasing.</li>
<li>The Use of Clarification Techniques.</li>
</ul>
<h3>Unit 3: Understanding Other Filter Systems</h3>
<ul>
<li>Internal Representational Systems.</li>
<li>Eliciting Meta Programs.</li>
<li>Building Rapport with Others.</li>
<li>The Heart of Effective Persuasive Communication.</li>
<li>Using Questions as Probes.</li>
</ul>
<h3>Unit 4: Assertiveness Skills</h3>
<ul>
<li>Definition of Assertiveness.</li>
<li>The Power of Self-Talk.</li>
<li>Assertive Rights and Corresponding Responsibilities.</li>
<li>Learning How to Say No.</li>
<li>Feedback and Assertiveness.</li>
<li>Ten Activities to Practice Assertive Behavior.</li>
</ul>
<h3>Unit 5: Influencing Others</h3>
<ul>
<li>Secret of Influencing.</li>
<li>What Makes an Effective Influencer?</li>
<li>Influencing through Rapport.</li>
<li>Sources of Individual Power.</li>
<li>Understanding Influencing Styles.</li>
<li>A Recipe for Successful Influencing.</li>
<li>Influencing Different Personalities.</li>
</ul>
<h2>Enhancing Communication and Interpersonal Skills</h2>
Special emphasis will be placed on developing communication and interpersonal skills throughout the workshop. As a core component, participants will engage in interpersonal skills development training designed to improve interpersonal skills through practical exercises and reflective learning. The ultimate goal is to empower employees at every level to communicate more effectively and build stronger relationships within the organization.">

16 - 20 Jun 2024

Achieving Administrative Excellence Training Course - (8127_245468)

Introduction</h2>
Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work quickly and accurately. Organizing all the pieces and parts of your professional life, from workspaces to meetings to travel plans and keeping executives organized, requires various skills and attributes.
This administrative training course tackles the practical know-how you need to give yourself an edge in a busy, multi-faceted role and the mindset, confidence, and calmness to manage yourself, your work, and your working relationships, thereby achieving administrative excellence.
This comprehensive administrative training course is designed to enhance the skills of administrative professionals, equipping them with the necessary tools and knowledge to excel in their roles. Through this program, participants can work towards an administrative assistant certificate or further their administrative assistant certification, ensuring they are up to date with the best practices in their field.
<h2>Understanding Achieving Administrative Excellence</h2>
One of the ultimate achievements for an administrative assistant is the recognition of their administrative excellence. This administrative training course is structured to guide participants toward those achievements by providing comprehensive administrative assistant training.
This administrative excellence course equips them with the skills necessary to realize the achievements of an administrative assistant, fostering their professional growth and administrator achievements within any organization.
<h2>Targeted Groups:</h2>
<ul>
<li>Office Managers or Coordinators.</li>
<li>Executive Secretaries.</li>
<li>Administrative Assistants.</li>
<li>Administrative Managers.</li>
<li>Executive Assistants.</li>
</ul>
<h2>Course Objectives</h2>
At the end of this administrative assistant training program, participants will be able to:
<ul>
<li>Work smarter and leverage their time to get things done quicker.</li>
<li>Set and achieve short and long-term goals.</li>
<li>Communicate confidently and clearly at all levels.</li>
<li>Present themselves professionally in meetings and presentations.</li>
<li>Organize themselves, their office, and their executives more effectively.</li>
</ul>
<h2>Targeted Competencies</h2>
By the end of this administrative excellence course, target competencies will be able to:
<ul>
<li>Managing time more effectively for increased productivity.</li>
<li>Understanding the secrets and pitfalls of effective communication.</li>
<li>Building an effective working partnership with the boss.</li>
<li>Managing emotions, stress, and motivation levels.</li>
<li>Essential skills for organizing any project, meeting, or event.</li>
</ul>
<h2>Course Content</h2>
<h3>Unit 1: Mastering your Workload</h3>
<ul>
<li>What is your personal and work vision?</li>
<li>Managing your day to achieve maximum results.</li>
<li>Organizing personal work priorities and goal-setting.</li>
<li>Organizing your desk for maximum efficiency.</li>
<li>Setting up administrative systems and procedures that work.</li>
<li>Time Management Secrets to adopt and time-wasters to avoid.</li>
</ul>
<h3>Unit 2: Essential Communication Skills</h3>
<ul>
<li>Common communication styles.</li>
<li>How to be an assertive communicator?</li>
<li>How do you set boundaries without saying no?</li>
<li>Dealing with difficult personalities and situations.</li>
<li>Confident body language and voice usage.</li>
</ul>
<h3>Unit 3: Working with your Boss and your Team</h3>
<ul>
<li>Developing a strategic partnership with your boss.</li>
<li>Keeping on top of calendars, appointments, and schedules.</li>
<li>Making travel and accommodation arrangements.</li>
<li>How do you prepare for taking leave?</li>
<li>Organizing, attending, and minuting meetings.</li>
<li>Managing conflict & learning to listen.</li>
</ul>
<h3>Unit 4: Professionalism in the Workplace</h3>
<ul>
<li>Handling the Phone Professionally.</li>
<li>Business Etiquette Essentials.</li>
<li>Writing friendly and professional emails.</li>
<li>Social media and technology savviness.</li>
<li>Event planning.</li>
<li>Making presentations.</li>
</ul>
<h3>Unit 5: Self and Stress Management</h3>
<ul>
<li>How do we create a success mindset?</li>
<li>How do you remain motivated and passionate about work?</li>
<li>Handling stress, sure, and anger at work.</li>
<li>Work-life balance – how to achieve it.</li>
<li>Take care of yourself.</li>
<li>Creating a comfortable and healthy work environment.</li>
</ul>">

16 - 20 Jun 2024

Six Sigma Black Belt - (15374_298323)

Istanbul (Turkey)

16 - 20 Jun 2024

4200 Euro

District and Operation Management Course - (15542_314176)

Introduction:</h2>
Welcome to the District and Operation Management Course, where we delve into the intricacies of managing operations within districts to maximize efficiency, productivity, and profitability. Throughout this course, you will gain valuable insights into the principles, strategies, and techniques essential for effective district and operation management. With Mercury Training Center, participants will explore the dynamic world of optimizing resources, streamlining operations, and achieving success in diverse operational environments.
<h2 dir="ltr">Targeted Groups:</h2>
The District and Operation Management Course caters to a diverse range of targeted groups, including:
<ul>
<li dir="ltr" role="presentation">Business Professionals: Individuals seeking to enhance their skills in managing operations within specific geographic regions or districts.</li>
<li dir="ltr" role="presentation">Operations Managers: Professionals responsible for overseeing day-to-day operations and optimizing processes within a designated area.</li>
<li dir="ltr" role="presentation">Supply Chain Professionals: Those involved in coordinating logistics, distribution, and supply chain activities at the district level.</li>
<li dir="ltr" role="presentation">Retail Managers: Individuals tasked with managing retail outlets or chains within specific districts, focusing on inventory control, sales optimization, and customer satisfaction.</li>
<li dir="ltr" role="presentation">Government Officials: Personnel involved in district-level administration and governance, aiming to improve efficiency and service delivery.</li>
<li dir="ltr" role="presentation">Entrepreneurs: Business owners looking to expand their operations into multiple districts or regions, requiring effective management strategies.</li>
<li dir="ltr" role="presentation">Consultants: Management consultants interested in acquiring specialized knowledge to assist clients in optimizing operations across different districts or geographical areas.</li>
<li dir="ltr" role="presentation">Destination Activation: For professionals specializing in destination management, the District and Operation Management Course offers insights into destination activation strategies, focusing on community engagement, cultural enrichment, and the creation of unique experiences to attract visitors and enhance district vitality.</li>
</ul>
<h2 dir="ltr">Course Objectives:</h2>
The District and Operation Management Course aims to achieve the following objectives:
<ul>
<li dir="ltr" role="presentation">Gain insights into the unique challenges and opportunities associated with managing operations at the district level.</li>
<li dir="ltr" role="presentation">Learn effective strategies for optimizing resources, processes, and workflows to enhance operational efficiency.</li>
<li dir="ltr" role="presentation">Cultivate leadership abilities necessary to lead teams, motivate employees, and drive performance within district operations.</li>
<li dir="ltr" role="presentation">Explore techniques for measuring and analyzing performance metrics to identify areas for improvement and drive strategic decision-making.</li>
<li dir="ltr" role="presentation">Develop critical thinking and problem-solving skills to address complex challenges commonly encountered in district management.</li>
<li dir="ltr" role="presentation">Learn how to foster collaboration and communication among stakeholders, departments, and teams to achieve common goals.</li>
<li dir="ltr" role="presentation">Explore innovative approaches and emerging technologies relevant to district and operation management to stay ahead in a rapidly evolving business landscape.</li>
</ul>
<h2 dir="ltr">Targeted Competencies:</h2>
<ul>
<li dir="ltr" role="presentation">Understand District Management.</li>
<li dir="ltr" role="presentation">Master Operational Strategies.</li>
<li dir="ltr" role="presentation">Develop Leadership Skills.</li>
<li dir="ltr" role="presentation">Implement Performance Metrics.</li>
<li dir="ltr" role="presentation">Enhance Problem-Solving Skills.</li>
<li dir="ltr" role="presentation">Foster Collaboration.</li>
<li dir="ltr" role="presentation">Embrace Innovation.</li>
</ul>
<h2 dir="ltr">Course Content:</h2>
<h3 dir="ltr">Unit 1: District Management Fundamentals:</h3>
<ul>
<li dir="ltr" role="presentation">Understanding the role and scope of district management in organizational structures.</li>
<li dir="ltr" role="presentation">Exploring the challenges and opportunities specific to managing operations at the district level.</li>
<li dir="ltr" role="presentation">Analyzing the impact of geographic and demographic factors on district management strategies.</li>
</ul>
<h3 dir="ltr">Unit 2: Operational Efficiency Optimization:</h3>
<ul>
<li dir="ltr" role="presentation">Strategies for optimizing resources, processes, and workflows to maximize operational efficiency.</li>
<li dir="ltr" role="presentation">Implementing lean management principles and continuous improvement methodologies within district operations.</li>
<li dir="ltr" role="presentation">Utilizing technology and automation tools to streamline processes and enhance productivity.</li>
</ul>
<h3 dir="ltr">Unit 3: Leadership and Team Management:</h3>
<ul>
<li dir="ltr" role="presentation">Developing leadership skills essential for effectively leading and motivating teams in diverse district environments.</li>
<li dir="ltr" role="presentation">Building strong team dynamics, fostering collaboration, and promoting a culture of accountability and performance excellence.</li>
<li dir="ltr" role="presentation">Techniques for managing remote teams and decentralized operations across multiple districts.</li>
</ul>
<h3 dir="ltr">Unit 4: Performance Measurement and Analysis:</h3>
<ul>
<li dir="ltr" role="presentation">Establishing key performance indicators (KPIs) and metrics to evaluate and monitor district-level performance.</li>
<li dir="ltr" role="presentation">Implementing performance measurement systems and conducting data analysis to identify trends, opportunities, and areas for improvement.</li>
<li dir="ltr" role="presentation">Utilizing performance insights to inform decision-making and drive strategic initiatives within district operations.</li>
</ul>
<h3 dir="ltr">Unit 5: Strategic Planning and Innovation:</h3>
<ul>
<li dir="ltr" role="presentation">Developing strategic plans and initiatives aligned with organizational goals and objectives at the district level.</li>
<li dir="ltr" role="presentation">Integrating innovation and emerging technologies to drive competitiveness and sustainability in district operations.</li>
<li dir="ltr" role="presentation">Adapting to market changes, regulatory requirements, and other external factors through proactive strategic planning and innovation strategies.</li>
</ul>">

17 - 21 Jun 2024

Mastering Training Needs Analysis and Training Evaluation - (15446_308221)

17 - 21 Jun 2024

Procurement Best Practices (Customized) - (15176_254051)

24 - 28 Jun 2024

The Strategic Buyer Procurement Training Course - (4084_273170)

Introduction:</h2>
International strategic buyer procurement is a complex process that has the potential to provide many benefits to the organization in the form of lower prices, higher quality, and improved supplier performance. This strategic buyer procurement course aims to furnish participants with the strategic buyer procurement skills necessary to thrive in the modern marketplace.
Throughout this strategic buyer training course, participants will engage in a buyer training course designed to equip them with the necessary tools and knowledge to excel in their roles. By the end of the strategic buyer procurement course, attendees will have a clear picture of what a strategic buyer's role is and how to apply it effectively in their careers.
<h2>Understanding the Strategic Buyer Role:</h2>
In today's procurement landscape, understanding what a strategic buyer and the strategic buyer mean is crucial. A strategic buyer operates with a long-term outlook, focusing on developing relationships, leveraging market trends, and optimizing the supply chain to add value to the organization. This strategic buyer procurement course will delve into the definition of a strategic buyer and explore how this role is evolving in the procurement world.
<h2>Targeted Groups:</h2>
<ul>
<li>Experienced buyers and purchasing agents.</li>
<li>Purchasing managers and purchasing directors</li>
<li>Supply chain management personnel responsible for international logistics.</li>
<li>Managers are interested in enhancing their management, negotiation, and buying skills.</li>
</ul>
<h2>Course Objectives:</h2>
At the end of this strategic buyer procurement course, the participants will be able to:
<ul>
<li>Locate, evaluate, and manage international sources.</li>
<li>Implement best practices in international procurement.</li>
<li>Effectively draft an international procurement contract.</li>
<li>Manage the international movement of materials.</li>
<li>Examine how to locate and evaluate new sources internationally.</li>
<li>Consider the impact of the Internet on purchasing operations.</li>
<li>Review best practices in international purchasing.</li>
<li>Analyze ways of managing suppliers more effectively.</li>
<li>Study new concepts in inventory management.</li>
<li>Enhance their negotiating skills.</li>
<li>Understand the proper drafting of international contracts.</li>
<li>Plan for effective international transportation management.</li>
</ul>
<h2>Targeted Competencies:</h2>
<ul>
<li>Purchasing methods.</li>
<li>Supplier communication.</li>
<li>Writing purchase orders.</li>
<li>Logistics methods.</li>
<li>Sourcing of materials.</li>
<li>Negotiation.</li>
</ul>
<h2>Course Content:</h2>
<h3>Unit 1: The Modern Buying Function:</h3>
<ul>
<li>Globalization and its effects.</li>
<li>Utilizing the Internet for procurement.</li>
<li>Modern buying practices.</li>
<li>Assuring supplier performance.</li>
<li>Methods for determining price.</li>
<li>Procurement's role in the organization.</li>
<li>Procurement performance measurement.</li>
<li>Long-term contract pricing formulas.</li>
</ul>
<h3>Unit 2: International Buying:</h3>
<ul>
<li>International buying operations.</li>
<li>International counter-trade.</li>
<li>Achieving the benefits of global procurement.</li>
<li>Overcoming the difficulties of international buying.</li>
<li>Utilizing the learning curve.</li>
<li>Ensuring the quality of material deliveries.</li>
<li>International buying and inventory management.</li>
<li>Reducing costs in inventory management.</li>
</ul>
<h3>Unit 3: International Supplier Sourcing:</h3>
<ul>
<li>Preparing to move beyond domestic sourcing.</li>
<li>Global sourcing.</li>
<li>Locating international sources.</li>
<li>Determining the type of supplier to utilize.</li>
<li>Single source vs. multiple source policy.</li>
<li>Source evaluation criteria.</li>
<li>Managing exchange rate risk.</li>
<li>Dealing with issues of ethics.</li>
</ul>
<h3>Unit 4: Negotiation And Contract Preparation:</h3>
<ul>
<li>Insights into the negotiation process.</li>
<li>Characteristics of the effective negotiator.</li>
<li>Preparing to negotiate.</li>
<li>Negotiating techniques.</li>
<li>Obtaining the benefits of supplier partnering.</li>
<li>International buying legalities.</li>
<li>Drafting the international contract.</li>
<li>Dispute resolution mechanisms.</li>
</ul>
<h3>Unit 5: International Movement Of Goods:</h3>
<ul>
<li>International commercial terms.</li>
<li>Buying transportation services.</li>
<li>Utilizing air transportation.</li>
<li>Utilizing ocean transportation.</li>
<li>Securing marine insurance.</li>
<li>Calculating total landed cost.</li>
<li>Strategic purchase planning.</li>
<li>Reengineering purchasing operations.</li>
</ul>">

Milan (Italy)

24 - 28 Jun 2024

Office Management & Effective Administration Skills Course - (1091_245253)

Introduction:</h2>
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and opportunities for growth.
This dynamic and in-depth office management skills course explores more advanced skills to help an office manager work more confidently, creatively, and effectively.
By incorporating office management workshop methods and office skills training courses, office management and administration skills course participants will be equipped with the necessary tools to enhance productivity and improve administration in an office.
<h2>Targeted Groups:</h2>
<ul>
<li>Office Managers</li>
<li>Team Leaders</li>
<li>Administrators</li>
<li>Supervisors</li>
<li>Secretaries</li>
<li>Support Staff</li>
<li>PA’s</li>
</ul>
<h2>Course Objectives:</h2>
At the end of this administrative management training, participants will be able to:
<ul>
<li>Prioritize their daily responsibilities to achieve maximum output.</li>
<li>Streamline their work practices and office environment.</li>
<li>Communicate effectively and assertively at all levels.</li>
<li>Understand their selves and others, thereby improving interactions and relationships.</li>
<li>Use techniques to help them think creatively, solve problems, plan, and make decisions.</li>
<li>Improve their communication skills to enhance their relationships.</li>
<li>Develop their interpersonal skills.</li>
<li>Manage their thoughts and feelings and improve self-confidence.</li>
<li>Learn how to be assertive and, therefore, more effective in the workplace.</li>
</ul>
<h2>Targeted Competencies:</h2>
<ul>
<li>Time Management – prioritizing and productivity.</li>
<li>Setting up paperwork systems that work.</li>
<li>Planning, decision-making, and problem-solving skills.</li>
<li>Communication skills.</li>
<li>Self Management – including stress management and emotional intelligence.</li>
</ul>
<h2>Course Content:</h2>
<h3>Unit 1: Taking Control of Your Work Life</h3>
<ul>
<li>Understanding and clarifying purpose, vision, and mission.</li>
<li>The secret to working smarter rather than harder.</li>
<li>Controlling, prioritizing, and organizing your work.</li>
<li>Streamlining your office systems.</li>
<li>Getting your paperwork under control.</li>
<li>Making your office user-friendly and efficient.</li>
</ul>
<h3>Unit 2: Essential Administrative Skills:</h3>
This unit encompasses essential administration skills courses and admin skills training tailored to improve workplace efficiency and managerial capabilities. Participants will learn:
<ul>
<li>Harnessing the power of the mind – through Mind Mapping Techniques.</li>
<li>Managing larger projects to meet deadlines.</li>
<li>Planning skills – using a Gannt chart to chart work progress.</li>
<li>Problem-solving techniques.</li>
<li>Decision-Making tools.</li>
<li>Managing meetings effectively.</li>
</ul>
<h3>Unit 3: Vital Communication Skills:</h3>
Communication is vital in office management training. This unit of the admin skills course focuses on:
<ul>
<li>Different styles of communication.</li>
<li>Learning to be more assertive.</li>
<li>Win-win conflict resolution.</li>
<li>Understanding and using body language.</li>
<li>Understanding gender differences in communication.</li>
<li>Understanding different personality types and how to deal with them.</li>
</ul>
<h3>Unit 4: Developing as a Professional:</h3>
Training for office managers also means developing personal skills that reflect professionalism:
<ul>
<li>Listening skills – seeking to understand before being understood.</li>
<li>Creating a professional image.</li>
<li>Leadership skills.</li>
<li>How do you make presentations with confidence and power?</li>
<li>Learn the essentials of planning a presentation.</li>
<li>Best practices for delivering positive feedback.</li>
</ul>
<h3>Unit 5: Self-Empowerment and Self-Management:</h3>
This section of the office management courses focuses on enhancing the objective of office management:
<ul>
<li>Understanding the leading causes of stress.</li>
<li>The signs, symptoms, causes, and triggers of stress.</li>
<li>The essential skills of emotional intelligence.</li>
<li>Using emotional intelligence at work.</li>
<li>Transforming fear and negativity and reactive-ness.</li>
<li>Becoming a more proactive, responsible, and self-aware person.</li>
<li>Continuing Professional Development - where to go from here?</li>
</ul>">

07 - 11 Jul 2024

Site Management Essentials and Navigating Hospitality Operations, Compliance, and Safety - (15528_313591)

Introduction:</h2>
In today's fast-paced hospitality industry, managing a site efficiently while ensuring compliance with governmental regulations and safety standards is paramount. This five-day training program is designed to equip participants with the necessary skills to operate a site seamlessly, including restaurants and cafes, while also navigating the intricacies of regulatory compliance and safety management.
<h2 dir="ltr">Targeted Groups:</h2>
<ul>
<li dir="ltr" role="presentation">Hospitality managers.</li>
<li dir="ltr" role="presentation">Restaurant owners.</li>
<li dir="ltr" role="presentation">Cafe operators.</li>
<li dir="ltr" role="presentation">Regulatory compliance officers.</li>
</ul>
<h2 dir="ltr">Course Objectives:</h2>
At the end of this course, the participants will be able to:
<ul>
<li dir="ltr" role="presentation">Operate the site efficiently, including restaurants and cafes, ensuring smooth workflow and customer satisfaction.</li>
<li dir="ltr" role="presentation">Ensure completion of all governmental procedures such as licensing and permits.</li>
<li dir="ltr" role="presentation">Effectively manage security and safety administration to guarantee a secure environment for staff and customers.</li>
</ul>
<h2 dir="ltr">Targeted Competencies:</h2>
<ul>
<li dir="ltr" role="presentation">Operational Efficiency.</li>
<li dir="ltr" role="presentation">Regulatory Compliance.</li>
<li dir="ltr" role="presentation">Safety Management.</li>
</ul>
<h2 dir="ltr">Course Content:</h2>
<h3 dir="ltr">Unit 1: Site Operations Management and Workflow Optimization:</h3>
<ul>
<li dir="ltr" role="presentation">Streamlining processes for efficient service delivery.</li>
<li dir="ltr" role="presentation">Prioritizing tasks to maximize productivity.</li>
<li dir="ltr" role="presentation">Customer Experience Enhancement.</li>
<li dir="ltr" role="presentation">Implementing strategies to improve customer satisfaction.</li>
<li dir="ltr" role="presentation">Handling customer complaints and feedback effectively.</li>
</ul>
<h3 dir="ltr">Unit 2: Governmental Procedures Completion and Licensing and Permits Acquisition:</h3>
<ul>
<li dir="ltr" role="presentation">Maintaining accurate records to ensure compliance with legal requirements.</li>
<li dir="ltr" role="presentation">Developing systems for ongoing compliance monitoring.</li>
<li dir="ltr" role="presentation">Understanding the regulatory requirements for operating a hospitality establishment</li>
<li dir="ltr" role="presentation">Navigating the application process for licenses and permits Compliance Documentation Management.</li>
</ul>
<h3 dir="ltr">Module 3: Security and Safety Administration:</h3>
<ul>
<li dir="ltr" role="presentation">Maintaining accurate records to ensure compliance with legal requirements.</li>
<li dir="ltr" role="presentation">Developing systems for ongoing compliance monitoring.</li>
</ul>
<h3 dir="ltr">Unit 4: Risk Assessment and Mitigation:</h3>
<ul>
<li dir="ltr" role="presentation">Identifying potential security and safety hazards in the workplace.</li>
<li dir="ltr" role="presentation">Implementing measures to mitigate risks and ensure a safe environment.</li>
</ul>
<h3 dir="ltr">Unit 5: Emergency Response Planning:</h3>
<ul>
<li dir="ltr" role="presentation">Developing comprehensive plans for responding to emergencies such as fires, medical incidents, and security breaches.</li>
<li dir="ltr" role="presentation">Conducting drills and training sessions to ensure staff readiness.</li>
</ul>">

14 - 18 Jul 2024

Digital Practitioner Foundation - (15236_296007)

15 - 19 Jul 2024