REF: | 15554_314675 |
DATE: | 02 - 06 Jun 2025 06.Jun.2025 |
LOCATION: |
Rome (Italy) |
INDIVIDUAL FEE: |
4900 Euro |
Introduction:
This course relies on active participation as a core activity relying on different business scenarios and case studies to impart critical knowledge and skills about successful communication and relationship management.
The course also uses a mix of interactive techniques, such as brief presentations by the participants, different role-plays, practical team and individual exercises, and self-evaluations.
Course Objectives:
By the end of the course, participants will be able to:
- Understand the role of trust in building successful relationships.
- Identify, analyze, and engage stakeholders – the power/interest matrix.
- Recognize the role of context when communicating and building relations with others.
- Identify and pursue relationship opportunities that bring value and achieve results.
- Develop, manage, and nurture relationships – moving from transactional to transformational.
- Expand and broaden the network of influence and success.
Target Audience:
- Leaders.
- managers.
- supervisors.
- Professionals who are keen on improving their networking and influencing skills.
Target Competencies:
- Building trust-based relationships.
- Influencing others.
- Listening.
- Interpersonal communication.
- Creative thinking and problem-solving.
- Presenting ideas.
- Building convincing business cases.
- Thinking win/win.
- Influencing others.
- Seeking input and different perspectives.
Course Outlines:
Unit 1: Relationships and the trust factor:
- Introduction to human relations:
- The good, the bad, and the ugly.
- The need for relationships and networks:
- Thinking beyond oneself.
- The challenges of modern-day habits.
- Why does trust matter?
- Positive relationships versus forced relationships.
- The Johari Window.
- What influences relationships and networks?
Unit 2: Relationships and Communication:
- The three elements of communication.
- The importance of preparing and organizing one’s thoughts and ideas.
- Why assertiveness matters – the pros and cons.
- The Botari Box.
- Building rapport in the workplace.
- The likeability factor.
Unit 3: Relating to the hearts and minds:
- Knowing your stakeholders.
- Managing your stakeholders' expectations.
- ‘Selling’ your ideas.
- Creating a persuasive message that evokes the right emotions.
- Reframing your message to accommodate your stakeholders’ needs, wants, and style.
- Communicating with difficult people.
- Communicating difficult topics.
Unit 4: Building and influencing relationships:
- Power and influencing.
- Dale Carnegie and self-awareness.
- What’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM):
- Identifying opportunities to build strong and healthy working relationships.
- The role of context in building a successful relationship.
- Seeking feedback and different perspectives.
- Investing in a relationship:
- Moving from the transactional to the transformational.
- Tips to develop positive relationships.
- Working through difficult relationships:
- Divesting from a relationship.
Unit 5: Successful networking:
- Reasons for building your network.
- The benefits of building your network.
- Things to remember with networking.
- Simple tips to remember when building your networking.
- Effective business and professional networking.
- Broadening your network.