Operations Crew Resource Management - OCRM

Introduction:

This team-based course is designed to provide the participants with the skills, tools, processes and techniques needed to improve human performance when working as a part of a crew/team during well operations. The training focuses on the key principles of CRM as they relate to Well Operations; situation awareness, decision making, communication, leadership/supervision, teamwork, and performance shaping factors.

Targeted Groups:

• Quality and Compliance, Safety, as well as Operations and Training Management staff.
• Pilots and flight crew members.
• Employees who want to gain skills to develop their career.

Course Objectives:

At the end of this innovation strategy course, the participants will be able to:

• assure a safe and efficient operation
• reducing errors
• avoiding stress and increasing efficiency
• improve communication skills, teamwork, task allocation and decision making.
• benefit of knowledge of human factors concepts that  relate to flight operations and providing the tools necessary to apply these concepts in practice.

Targeted Competencies:

• Situational awareness
• Decision-making
• Communications
• Teamwork
• Leadership
• Stressors/factors that impact human performance

Course Content:

Unit 1: Situational Awareness

• Information gathering
• Shared understanding
• Possible consequences
• Problems and contingencies

Unit 2: Decision Making

• Situation and goal definition
• Previous experence
• Risks
• Options
• Check

Unit 3: Communications

• Information exchange
• Context explanation
• Relevant inclusion

Unit 4: Teamwork

• Responsibilities
• Task coordination
• Gap/duplication resolution
• Working relationships
• Effort support

Unit 5: Leadership

• Taking charge
• Providing direction
• Task prioritization
• Delegation
• Organizational process

Unit 6: Stressors/Factors that Impact Human Performance

• Identification
• Mitigation
• Resiliency practice
• Effort recognition
• Product Detai