Aviation & Airports Management Training Courses


Operations Crew Resource Management (OCRM) Training Course

Introduction:

This Operations Crew Resource Management (OCRM) course provides participants with the skills, tools, processes, and techniques to improve human performance while working as part of a crew/team during good operations. It emphasizes the importance of crew resource management (CRM) in maintaining safety during operations.

The Operations Crew Resource Management (OCRM) training focuses on the key principles of CRM as they relate to Well Operations: situation awareness, decision-making, communication, leadership/supervision, teamwork, and performance-shaping factors.

The aviation industry heavily relies on CRM to prevent accidents and improve flight safety. Through detailed discussion and analysis of crew resource management and aviation case studies, this course illustrates how CRM practices have evolved by examining past crew resource management and aviation accidents.

CRM is about managing crises and preventing them by using crew resource management tools. Participants will learn to apply CRM concepts to various operational situations, employing crew resource management skills in everyday scenarios to prevent errors and enhance overall safety.

What is Crew Resource Management?

Crew Resource Management (CRM) is a systems approach to optimizing team performance, managing risk, and enhancing decision-making in environments where human error can have devastating effects. This Operations Crew Resource Management (OCRM) course delves into CRM principles that apply to various industries, focusing on aviation crew resource management, where CRM originated and continues to serve as a critical safety element.

Targeted Groups:

  • Quality and Compliance, Safety, and Operations and Training Management staff.
  • Pilots and flight crew members.
  • Employees who seek to gain skills to advance their careers in the context of CRM.

Course Objectives:

At the end of this Operations Crew Resource Management (OCRM) course, participants will:

  • Ensure safe and efficient operation.
  • Reduce errors by following crew resource management principles.
  • Avoid stress and increase operational efficiency.
  • Improve communication skills, teamwork, task allocation, and decision-making.
  • Knowledge of human factors concepts related to flight operations and provide the tools necessary to apply these concepts in practice.

Targeted Competencies:

The target competencies in this Operations Crew Resource Management (OCRM) training will:

  • Situational awareness
  • Decision-making
  • Communications
  • Teamwork
  • Leadership
  • Recognizing stressors/factors that impact human performance

Course Content:

Unit 1: Situational Awareness:

  • Information gathering.
  • Establishing a shared understanding.
  • Anticipating possible consequences.
  • Identifying problems and contingencies.

Unit 2: Decision Making:

  • Defining the situation and goals.
  • Leveraging previous experience.
  • Assessing risks.
  • Evaluating options.
  • Implementing a check mechanism.

Unit 3: Communications:

  • Effective information exchange.
  • Clarifying context.
  • Relevant information.

Unit 4: Teamwork:

  • Understanding responsibilities.
  • Coordinating tasks.
  • Resolving gaps or duplications in efforts.
  • Fostering productive working relationships.
  • Supporting collective effort.

Unit 5: Leadership:

  • Assuming responsibility and taking charge.
  • Providing clear direction.
  • Prioritizing tasks.
  • Effective delegation.
  • Guiding team through organizational processes.

Unit 6: Stressors/Factors that Impact Human Performance:

  • Identifying stressors.
  • Mitigating impacts.
  • Practicing resiliency.
  • Recognizing team efforts.
  • Understanding the importance of crew resource management in ensuring product detail accuracy.

Manama (Bahrain)
19 - 23 Jan 2025
5500 Euro
London (UK)
10 - 14 Feb 2025
5800 Euro
Madrid (Spain)
10 - 14 Feb 2025
5900 Euro
Munich (Germany)
10 - 14 Feb 2025
5900 Euro
Dubai (UAE)
23 - 27 Feb 2025
4900 Euro
Istanbul (Turkey)
02 - 06 Mar 2025
5500 Euro
Kuala Lumpur (Malaysia)
30 Mar - 03 Apr 2025
4900 Euro
Online
30 Mar - 03 Apr 2025
2900 Euro
Sharm El-Sheikh (Egypt)
06 - 10 Apr 2025
5500 Euro
London (UK)
14 - 18 Apr 2025
5800 Euro
Dubai (UAE)
04 - 08 May 2025
4900 Euro
Cairo (Egypt)
11 - 15 May 2025
4000 Euro
Boston (USA)
12 - 16 May 2025
9000 Euro
Sharm El-Sheikh (Egypt)
25 - 29 May 2025
5500 Euro
Madrid (Spain)
16 - 20 Jun 2025
5900 Euro
Barcelona (Spain)
23 - 27 Jun 2025
5900 Euro
Amsterdam (Netherlands)
30 Jun - 04 Jul 2025
5900 Euro
Lisbon (Portugal)
21 - 25 Jul 2025
5900 Euro
Barcelona (Spain)
04 - 08 Aug 2025
5900 Euro
Vienna (Austria)
04 - 08 Aug 2025
5900 Euro
Kuala Lumpur (Malaysia)
10 - 14 Aug 2025
4900 Euro
Dubai (UAE)
24 - 28 Aug 2025
4900 Euro
Milan (Italy)
25 - 29 Aug 2025
6900 Euro
Istanbul (Turkey)
31 Aug - 04 Sep 2025
5500 Euro
Manama (Bahrain)
31 Aug - 04 Sep 2025
5500 Euro
Online
07 - 11 Sep 2025
2900 Euro
Rome (Italy)
15 - 19 Sep 2025
6900 Euro
Cairo (Egypt)
05 - 09 Oct 2025
4000 Euro
Casablanca (Morocco)
13 - 17 Oct 2025
4900 Euro
Istanbul (Turkey)
19 - 23 Oct 2025
5500 Euro
Paris (France)
20 - 24 Oct 2025
5900 Euro
Amman (Jordan)
02 - 06 Nov 2025
4000 Euro
London (UK)
03 - 07 Nov 2025
5800 Euro
Geneva (Switzerland)
03 - 07 Nov 2025
7500 Euro
Barcelona (Spain)
10 - 14 Nov 2025
5900 Euro
Amman (Jordan)
23 - 27 Nov 2025
4000 Euro
Rome (Italy)
01 - 05 Dec 2025
6900 Euro
Vienna (Austria)
08 - 12 Dec 2025
5900 Euro
Paris (France)
22 - 26 Dec 2025
5900 Euro
Cairo (Egypt)
28 Dec 2025 - 01 Jan 2026
4000 Euro
Kuala Lumpur (Malaysia)
28 Dec 2025 - 01 Jan 2026
4900 Euro
Amsterdam (Netherlands)
29 Dec 2025 - 02 Jan 2026
5900 Euro
Online
04 - 08 Jan 2026
2900 Euro

Aviation & Airports Management Training Courses
Operations Crew Resource Management (OCRM) Training Course (AV)

 

Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.