Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Human Resouces Management Courses (HR)

The 5-Day Mini Master in HR


This intensive training course examines how to develop and master the key areas of Human Resource Management (HRM).

HR is changing beyond recognition from the days of the old Personnel Departments. HR is now recognized as a strategic source of competitive advantage and as a predictor of future business performance. This exciting program will bring you up to date on the latest techniques and approaches that are appropriate in the effective management of Human Resources.

In this course we will cover:

  • Strategic HRM in the modern organization
  • Employee Reward and how it influences employee behavior
  • Learning & Development in the 21st Century
  • Performance Management in a multi-cultural environment
  • The latest strategies for effective resourcing and recruitment

Targeted Groups:

  • Human Recouses Management
  • Human Resource Officers
  • Human Resource Administrators
  • Line Managers
  • Supervisors
  • Human Resource Specialists
  • Persons who want to gain great knowledge and skills to enhance their profile

Course Objectives:

At the end of this course the participants will be able to:

  • Understand Strategic HRM approaches (SHRM)
  • Describe the role and functions of the Personnel/HR Department
  • Demonstrate a thorough understanding of employee resourcing, recruitment & reward
  • Describe best practice in working with employees with problems
  • Understand performance management in a multi-cultural environment
  • State the of HR Ethics
  • Understand current best practice in HRM
  • Gain a greater strategic overview of the HR function
  • Develop their skills for the future and be able to help transform the current activity into and added value activity
  • Transform recruitment and appraisal processes with startling results
  • Improve confidence and self-assurance

Targeted Competencies:

  • HR administration
  • Recruitment and selection
  • Performance management
  • Training and development
  • Compensation and benefits
  • Competency modeling
  • Working with people
  • Presenting and communicating
  • Applying expertise and technology
  • Planning and organizing

Course Content:

Unit 1: An Overview of Human Resource Management:

  • The changing world of business and its impact on the Human Resource Function
  • Introducing Human Resource Management (HRM)
  • The difference between HRM and Personnel Management
  • Main activities, responsibilities, and tasks of HRM
  • Introducing Strategic HRM (SHRM)
  • Strategic Business Planning
  • HR jobs and systems
  • Typical department structure – HRM department case study
  • Qualifications and professional study – CIPD, SHRM, Arabic Societies

Unit 2: Performance Management in a Multi‐Cultural Organization:

  • The principles of effective performance management
  • The role of HR and the responsibilities of line management in PM
  • Addressing the performance gap
  • Invoking the disciplinary process
  • Performance Management in multi-cultural organizations
  • The purpose and use of Performance Appraisal
  • Characteristics of an effective Performance Appraisal meeting
  • The advantages and disadvantages of 360-degree feedback

Unit 3: Recruitment, Employee Resourcing & Reward:

  • Flexibility and introducing the ‘flexible firm’
  • Pay and reward, compensation and benefits
  • Total reward
  • The psychology of motivation
  • Introduction to reward
  • Recruitment and selection
  • Assessment and development centers
  • Exit procedures and exit interviews

Unit 4: Workplace Conflict & Working with Troubled Employees:

  • Managing employee problems
  • Stress Management
  • Counseling Services & Employee Assistance Programmes (EAP)
  • Equality of opportunity & employee diversity
  • Bullying & Harassment
  • Workplace Conflict
  • Managing conflict at work
  • Introducing workplace mediation

Unit 5: Human Capital Management – HR Planning

  • What is learning?
  • Training and Development
  • Induction for new employees
  • HRM Ethics
  • Corporate Social Responsibility
  • Personal action planning
  • Continuing personal development (CPD)

Human Resouces Management Courses (HR)
The 5-Day Mini Master in HR (HR3011)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966