Business Process Maturity Model (BPMM): From Assessment to Implementation – Barcelona (Spain), 14–18 Dec 2026

Introduction

The Business Process Maturity Model (BPMM) course equips professionals with the practical knowledge and tools to assess, analyze, and improve organizational processes in a structured, sustainable way.

This 1-week program focuses on process maturity assessment, gap analysis, and hands-on improvement planning, enabling participants to move their organizations from ad hoc, fragmented processes to standardized, optimized, and continuously improving operations.

The course is convenient, using real-life case studies, process-mapping workshops, and maturity assessment tools, with special emphasis on public-sector and financial/social security institutions.

Targeted Group

This course is for professionals involved in process improvement and organizational performance, including:

• Process Improvement & Excellence Officers.
• Quality & Compliance Professionals.
• Operations & Performance Managers.
• Internal Audit & Governance Teams.
• Business Analysts.
• Transformation & Change Management Teams.
• Public Sector & Social Security Institution Professionals.

Studying Scenarios

Participants will work on real and simulated scenarios such as:

• Assessing the maturity of core operational processes.
• Identifying process bottlenecks and inefficiencies.
• Designing a roadmap to move from Level 2 to Level 4 maturity.
• Improving cross-departmental workflows.
• Aligning processes with governance, compliance, and service quality objectives.

Course Objectives

By the end of this program, participants will be able to:

• Understand BPMM concepts and maturity levels.
• Assess current process maturity objectively.
• Identify gaps and root causes of inefficiencies.
• Design standardized and optimized process models.
• Develop a practical process improvement roadmap.
• Align process maturity with organizational strategy.
• Measure process performance using KPIs.
• Sustain continuous improvement initiatives.

Targeted Competencies

Participants will develop competencies in:

• Process maturity assessment techniques.
• Business process mapping (As-Is / To-Be).
• Gap analysis & root cause analysis.
• Process governance & ownership.
• Performance measurement & KPIs.
• Continuous improvement frameworks.
• Change management for process initiatives.

Course Content

Unit 1: Fundamentals of Business Process Management & Maturity Models

• Introduction to Business Process Management (BPM).
• What is a Business Process Maturity Model (BPMM)?
• Why process maturity matters in public & financial institutions?
• Overview of global BPM maturity frameworks.
• BPMM maturity levels:
  • Level 1: Initial / Ad-hoc.
  • Level 2: Repeatable.
  • Level 3: Defined.
  • Level 4: Managed.
  • Level 5: Optimized.
• Roles & responsibilities in process governance.

Unit 2: Process Identification, Mapping & Documentation

• Identifying core, support, and management processes.
• Defining process boundaries and ownership.
• Process mapping techniques:
  • SIPOC.
  • High-level process maps.
  • Detailed flowcharts.
• As-Is process documentation.
• Identifying pain points, delays, and risks.

Unit 3: Process Maturity Assessment & Gap Analysis

• BPMM assessment criteria and dimensions.
• Conducting a process maturity assessment.
• Scoring and interpreting maturity results.
• Gap analysis between current and target maturity levels.
• Root cause analysis tools:
  • Fishbone.
  • 5 Whys.
  • Risk and compliance considerations.

Unit 4: Process Improvement & Optimization Strategies

• Designing To-Be processes.
• Standardization vs. flexibility.
• Eliminating non-value-added activities.
• Improving handoffs and inter-departmental workflows.
• Integrating technology and automation (overview).
• Change management considerations.

Unit 5: Performance Measurement, Governance & Continuous Improvement

• Defining process KPIs and performance indicators.
• Linking process KPIs to organizational objectives.
• Process ownership and governance models.
• Monitoring and controlling process performance.
• Continuous improvement frameworks (PDCA, Lean concepts).
• Developing a BPM maturity roadmap.
• Final group exercise: Presenting a BPM maturity improvement roadmap.

Final Insights & Key Takeaways

This course enables participants to move beyond theory and apply BPMM concepts directly within their organization. Participants will have a clear understanding of their current process maturity, a practical improvement roadmap, and the tools needed to support sustainable process excellence.