Management & Leadership Seminars

Customer Satisfaction Improvement Action Planning



Program Overview

In this program you will learn about...
This program will provide the participant the know how to

  • Understanding customer satisfaction
  • Cost of not satisfying customers
  • Customer Satisfaction Measures
  • tools for measuring performance

Program Content

In this program you will learn about the ...............

  • Major Practical Issues
  • Industry Standard Terminology
  • Industry Methodologies, Standards Best Practices
  • Business Mapping of Operations
  • Flow Charts
  • Quality Assurance TQM Issues
  • Measuring the True Satisfaction Levels of Your Internal External Customers
  • How to analyze customer satisfaction?
  • How to set service standards?
  • How to grade customer expectations?
  • How to realign company structure?
  • How to assess performance and move forward?
  • Define customer needs assess how well you meet them
  • Evaluate competitor strengths and customer ratings
  • Compare your capabilities with customer expectations
  • Analyze cost, benefits and risks
  • Pick an improvement team
  • Prioritize opportunities
  • Target results
  • Allocate resources.
  • Planning Issues
  • Program Specific Technology Issues
  • Program Specific Information Technology Issues
  • Management Issues
  • Management Information Needs and Related Systems
  • Implementing Improvements

UAE (Dubai)

From 3/5/2020 To 7/5/2020 Price: 2500 Euro
From 23/8/2020 To 27/8/2020 Price: 2500 Euro
From 29/11/2020 To 3/12/2020 Price: 2500 Euro

Egypt (Cairo)

From 21/6/2020 To 25/6/2020 Price: 2500 Euro
From 22/11/2020 To 26/11/2020 Price: 2500 Euro

Morocco (Casablanca)

From 9/8/2020 To 13/8/2020 Price: 2500 Euro

Jordan (Amman)

From 23/8/2020 To 27/8/2020 Price: 2500 Euro

UK (London)

From 15/6/2020 To 19/6/2020 Price: 4500 Euro
From 7/12/2020 To 11/12/2020 Price: 4500 Euro

Egypt (Sharm El-Sheikh)

From 10/5/2020 To 14/5/2020 Price: 2500 Euro
From 13/12/2020 To 17/12/2020 Price: 2500 Euro

Malaysia (Kuala Lumpur)

From 24/5/2020 To 28/5/2020 Price: 3500 Euro
From 6/12/2020 To 10/12/2020 Price: 3500 Euro

Turkey (Istanbul)

From 10/5/2020 To 14/5/2020 Price: 3000 Euro
From 27/9/2020 To 1/10/2020 Price: 3000 Euro
From 25/10/2020 To 29/10/2020 Price: 3000 Euro

France (Paris)

From 22/6/2020 To 26/6/2020 Price: 4500 Euro
From 30/11/2020 To 4/12/2020 Price: 4500 Euro

Switzerland (Geneva)

From 11/5/2020 To 15/5/2020 Price: 4500 Euro

Spain (Barcelona)

From 13/4/2020 To 17/4/2020 Price: 4500 Euro
From 11/5/2020 To 15/5/2020 Price: 4500 Euro
From 21/9/2020 To 25/9/2020 Price: 4500 Euro

Italy (Rome)

From 30/3/2020 To 3/4/2020 Price: 4500 Euro
From 16/11/2020 To 20/11/2020 Price: 4500 Euro

Manama (Bahrain)

From 17/5/2020 To 21/5/2020 Price: 2500 Euro
From 4/10/2020 To 8/10/2020 Price: 2500 Euro

Oman(Muscat)

From 28/6/2020 To 2/7/2020 Price: 2500 Euro

Spain (madrid)

From 16/11/2020 To 20/11/2020 Price: 4500 Euro

Singapore (Singapore)

From 15/6/2020 To 19/6/2020 Price: 4500 Euro

USA (Boston)

From 11/10/2020 To 15/10/2020 Price: 5000 Euro

Netherlands (Amsterdam)

From 22/6/2020 To 26/6/2020 Price: 4500 Euro
From 21/12/2020 To 25/12/2020 Price: 4500 Euro

Canada (Toronto)

From 6/7/2020 To 10/7/2020 Price: 5000 Euro

Germany (Munich)

From 30/11/2020 To 4/12/2020 Price: 4500 Euro

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