Mastering Human Resources Management Courses and HR Certifications

Culture & Change Management


This important Culture & Change Management training course focuses on vital areas of modern Human Resource Management HRM. It is a unique seminar that addresses core HR issues in a critical and evaluative way. This course also provides a theoretical background, guidelines on best practice, and skills development in organizational development processes, all from an HR perspective.

Targeted Groups:

  • Professionals and Supervisors who wish to enhance their competencies in change management
  • Those who received their training in past years and need to be brought up to date with best practice in Change Management
  • Those who have joined an HR or Personnel Department in past few years but who have no formal HR Training
  • HRM personnel who need to stay up-to-date on current practices and trends in change management and organizational development
  • Anyone involved in HRM at all levels
  • Those who would benefit from an understanding of the HR role and function.

Course Objectives:

At the end of this course the participants will be able to:

  • Design a suitable change management model in their workplace
  • Understand organizational culture
  • Identifying change management practices that may be culture-bound
  • Develop practical skills in Organisational Development (OD)
  • Understand performance management in a multi-cultural environment
  • Understand Strategic HRM approaches (SHRM)
  • Describe best practice in working with employees with problems

Targeted Competencies:

  • Performance Management in a multi-cultural setting
  • Organisational Development (OD)
  • Work Psychology
  • The Difference between Change Management and Managing Change
  • Methodology & Application
  • An Understanding of Workplace Culture and Change
  • Leadership and Change

Course Content:
Unit 1: Understanding Human Psychology and Its Impact on Change Management:

  • What is Human Psychology?
  • Tip of the Iceberg Concept
  • Understanding Yourself
  • Developing Self-awareness, Trust, and Communication
  • How Attitudes are formed?
  • Motivation at Workplace and What Drives People to be Motivated
  • The Key Drivers of Change
  • The Need for Change Management

Unit 2: Approaches to Organizational Change:

  • Where do you start with Organizational Change?
  • Anticipated Reaction to Change
  • What are typically the things which are required to Change?
  • Define the Scale of Organizational Change
  • Approaches to Organizational Change
  • Steps required to Implement Change
  • How to Sustain Change?
  • What is the impact of Appreciative Inquiry on Change Management?
  • Organizational Alignment around the Change

Unit 3: Change Management and Change Leadership:

  • The Five Psychological Phases of Change and their Effective Management
  • Difference between Change Management and Change Leadership
  • Leadership and Culture in Change Management
  • Change Management and Emotional Intelligence impact on Organization Performance
  • The Key Components of Emotional Intelligence Link to Leadership
  • Emotional Quotient (EQ) vs. Intelligence Quotient (IQ)

Unit 4: Organisational Development (OD)

  • What is Organisational Development?
  • Introduction to Performance Management Tool Namely the Balanced Scorecard
  • Defining Strategy and How to Translate It into Action and Execution
  • SWOT and PESTEL Analysis
  • Barriers and Success Factors to Strategy Execution – Culture, Leadership and Human Factors
  • Building a Strategy Focused Organisation (SFO)
  • Introduction to Strategy Maps

Unit 5: Developing Performance Contracts Framework and Scoring Mechanism:

  • Developing Business Plan Methodology to Achieve the Strategic Direction of the Organization
  • Developing and Implementing Performance Contracts Framework between CEO and Functional Managers within the Organization
  • Developing a Comprehensive Balanced Scorecard and Scoring Mechanism for your organization using EXCEL

Mastering Human Resources Management Courses and HR Certifications
Culture & Change Management (HR)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.