This training course helps participants to advance their career in medical administration. They'll gain a firm grasp of medical and scientific terms used day-to-day in hospitals, GP surgeries, and other medical settings. In this course, participants will gain the skills to communicate effectively and manage staff, processes, and healthcare resources at all levels.
- Hospital Management
- Hospital Departments Managers
- Administration Staff in Healthcare Organizations
At the end of this course the participants will be able to:
- Understand roles and responsibilities to be followed by management and administration.
- Learn how to be familiar with the skills and knowledge needed for general administration staff.
- Appropriate training for leaders, supervisors, and managers in the hospital departments.
- Discuss the current healthcare delivery system as it relates to the economics, accessibility, and overall health of the population
- Manage the hospital departments more effectively
- Management skills
- Leadership skills
- Performance management
- Time management
- Quality management
Unit 1: Management & Healthcare Organizations:
- Defining the organizations and healthcare organizations.
- Defining management.
- Identifying the professional manager.
- What do professional managers do in hospitals?
- Professional managers and business ethics in the medical sector.
- Defining management in healthcare organizations.
- Factors which impact the management function.
- Essential managerial functions.
- The 6 steps in planning effectively.
Unit 2: Management and Motivation:
- Defining motivation and the need for it in hospitals.
- Key motivational theories professional managers should be aware of.
- Leading towards a motivating work environment.
- Job design.
- Goal setting.
- Performance feedback.
- Reward systems.
- Motivating a multi-cultural workforce in healthcare systems.
Unit 3: Management and Leadership:
- Defining leadership at the hospital levels.
- Differences between leaders and managers.
- The 6 levels of leadership.
- Leadership characteristics and habits of professional managers.
- Personal Action Plan.
- Best practices in hospital management and leadership.
Unit 4: Time Management Challenges and Assessment:
- Definition of time management and its criticality in the hospital.
- Time management challenges in healthcare workplaces.
- Modern time management.
- Major time wasters.
- Self-imposed time wasters.
- System-imposed wasters.
- Time management assessment.
Unit 5: Management in Hospitals:
- Challenges of health and hospital administration in the new world.
- Administration of hospital services.
- Administration of out-patient services.
- Administration of hospital departments.
- Nursing services.
- Ward administration.
- Administration of operation theaters.
- Material management (nutrition, x-ray, lab, pharmacy, etc...).
- Records management.
Unit 6: Quality Management in Hospitals:
- Quality Control (QC).
- Doctor/Nurse patient relationship from a QC perspective.
- Doctors and consumer protection act.
Unit 7: Hospital Management and Private Practice:
- Promoting health through hospitals.
- Reproductive and child health services.
- Referral systems.
- Hospital administration during disaster.
Unit 8: Bed Management:
- Bed management system.
- What does a hospital bed manager do?
- The functions of the Bed Management Department.
- Improving hospital bed management and patient care.
- Automated bed management.
- What is a bed meeting?
- What is Patient Flow and how can it be optimized?