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Management & Leadership Courses

Mastering People Management & Team Leadership




Introduction:

The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organizational and customer demands with the needs of the team calls for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture.

Targeted Groups:

  • Mid-level managers
  • Supervisors
  • Team leaders
  • Employees who are potential to be promoted to a managerial or supervisory role

Course Objectives:

At the end of this course the participants will be able to:

  • Understand their role as manager and leader
  • Establish clear objectives and standards of performance for the team
  • Manage their workload using effective prioritization and delegation techniques
  • Maximize their influencing skills
  • Build an effective team
  • Develop and leverage the capabilities of team members

Targeted Competencies:

  • Leadership skills
  • Team development
  • Communication skills
  • Learning to stand back from everyday pressures
  • Time management
  • Influencing techniques
  • Delegation and its power
  • Motivational skills

Course Content:

Unit 1: Understanding Your Role:

  • Leader or manager?
  • Self-perception
  • Beyond the job description: finding out what your organization requires of you
  • Balancing conflicting stakeholder demands
  • Understanding the nature of change
  • A model for implementing change

Unit 2: Personal Effectiveness, Time Management, and Delegation:

  • Understanding yourself and your organizational environment
  • Outcome orientation
  • Setting personal and team objectives
  • Managing performance
  • Finding and using time effectively
  • A model for effective delegation

Unit 3: Communication, Influence & Conflict Management:

  • Channels of communication
  • Effective listening skills
  • Emotions and rapport
  • Persuasion and negotiation: the keys to personal influence
  • Managing conflict assertively

Unit 4: Team Building, People Management, and Motivation:

  • How high-performing teams work?
  • Identifying team roles
  • Teams in practice: teambuilding exercise
  • Motivation and reward
  • Building and sharing a vision
  • Different approaches to leadership

Unit 5: Enhancing Team Performance through Coaching and Development:

  • How people learn?
  • Coaching for personal and team growth
  • Feedback skills
  • Development planning
  • Next steps