Introduction:

The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organizational and customer demands with the needs of the team calls for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture.

Targeted Groups:

• Mid-level managers
• Supervisors
• Team leaders
• Employees who are potential to be promoted to a managerial or supervisory role

Course Objectives:

At the end of this course the participants will be able to:

• Understand their role as manager and leader
• Establish clear objectives and standards of performance for the team
• Manage their workload using effective prioritization and delegation techniques
• Maximize their influencing skills
• Build an effective team
• Develop and leverage the capabilities of team members

Targeted Competencies:

• Leadership skills
• Team development
• Communication skills
• Learning to stand back from everyday pressures
• Time management
• Influencing techniques
• Delegation and its power
• Motivational skills

Course Content:

Unit 1: Understanding Your Role:

• Leader or manager?
• Self-perception
• Beyond the job description: finding out what your organization requires of you
• Balancing conflicting stakeholder demands
• Understanding the nature of change
• A model for implementing change

Unit 2: Personal Effectiveness, Time Management, and Delegation:

• Understanding yourself and your organizational environment
• Outcome orientation
• Setting personal and team objectives
• Managing performance
• Finding and using time effectively
• A model for effective delegation

Unit 3: Communication, Influence & Conflict Management:

• Channels of communication
• Effective listening skills
• Emotions and rapport
• Persuasion and negotiation: the keys to personal influence
• Managing conflict assertively

Unit 4: Team Building, People Management, and Motivation:

• How high-performing teams work?
• Identifying team roles
• Teams in practice: teambuilding exercise
• Motivation and reward
• Building and sharing a vision
• Different approaches to leadership

Unit 5: Enhancing Team Performance through Coaching and Development:

• How people learn?
• Coaching for personal and team growth
• Feedback skills
• Development planning
• Next steps