Management & Leadership Seminars

Service Management Skills Analysis, Operational Audit, Improvement Planning & Management



Program Overview

In this program you will learn about...

This program recognizes that service is becoming a more important aspect of satisfying customers (internal and external), managers should be looking at ways of maximizing the effectiveness of service management.

This Program provides the required skills and tools for

  • Recognizing importance of satisfying internal and external customers
  • Improving effectiveness of service departments
  • Effective use of service resources
  • Measuring quality of service
  • Risk assessment of service functions.
  • Implementing Customer Satisfaction Processes in your Organization or Department

Program Content

In this program you will learn about the Service Management…

Day 1

  • Practical Issues & Overview
  • Industry Standard Definitions & Terminology

Day 2

  • Service Industry Standard Good Practices & Methodologies

Day 3

  • Some Best Practices for Service Organizations & Departments

Day 4 & 5

  • Some Quality Analysis & Management Tools
  • Business Mapping of Operations
  • Flow Charting & 4M+C Analysis

Day 6

  • Setting Service Quality Targets

This Program will also help you Answer the following questions and implement the required Management Systems to Implement them...

  • Do you get the best from your service units?
  • How to meet cost targets and give consistently good service?
  • How to develop a "service task"  - a service vision and a structure to deliver it?
  • How to check how you match up to World Class and competitor service standards?
  • How to spot ways to differentiate your service delivery?
  • How to create a framework for plotting customer demand dimensions?
  • How to measure the cost and effectiveness of service delivery?
  • How to see if systems and business processes match your service task?
  • How to map the resources used at each stage of service delivery?
  • How to check how well you manage resources, service quality and service recovery?
  • How to reduce waste and increase productivity?
  • Planning Issues for Service Quality Management?
  • Technology Tools for Service Quality Management?
  • What are the Issues of Management concern?
  • How are Improvements Implemented?

UAE (Dubai)

From 1/12/2019 To 5/12/2019 Price: 2500$
From 8/3/2020 To 12/3/2020 Price: 2500$
From 14/6/2020 To 18/6/2020 Price: 2500$
From 26/7/2020 To 30/7/2020 Price: 2500$

Egypt (Cairo)

From 24/11/2019 To 28/11/2019 Price: 2500$
From 26/4/2020 To 30/4/2020 Price: 2500$
From 2/8/2020 To 6/8/2020 Price: 2500$

Morocco (Casablanca)

From 20/10/2019 To 24/10/2019 Price: 2500$

Jordan (Amman)

From 22/12/2019 To 26/12/2019 Price: 2500$
From 26/4/2020 To 30/4/2020 Price: 2500$
From 30/8/2020 To 3/9/2020 Price: 2500$

UK (London)

From 17/11/2019 To 21/11/2019 Price: 4500$
From 17/2/2020 To 21/2/2020 Price: 4500$
From 8/6/2020 To 12/6/2020 Price: 4500$

Egypt (Sharm El-Sheikh)

From 5/7/2020 To 9/7/2020 Price: 2500$

Malaysia (Kuala Lumpur)

From 8/3/2020 To 12/3/2020 Price: 3500$
From 26/7/2020 To 30/7/2020 Price: 3500$

Turkey (Istanbul)

From 29/12/2019 To 2/1/2020 Price: 3000$
From 16/2/2020 To 20/2/2020 Price: 3000$
From 26/4/2020 To 30/4/2020 Price: 3000$
From 27/9/2020 To 1/10/2020 Price: 3000$

France (Paris)

From 10/11/2019 To 14/11/2019 Price: 4500$
From 10/2/2020 To 14/2/2020 Price: 4500$
From 3/8/2020 To 7/8/2020 Price: 4500$

Switzerland (Geneva)

From 6/1/2020 To 10/1/2020 Price: 4500$

Spain (Barcelona)

From 29/12/2019 To 2/1/2020 Price: 4500$
From 24/2/2020 To 28/2/2020 Price: 4500$
From 1/6/2020 To 5/6/2020 Price: 4500$

Italy (Rome)

From 29/12/2019 To 2/1/2020 Price: 4500$
From 13/1/2020 To 17/1/2020 Price: 4500$

Manama (Bahrain)

From 15/3/2020 To 19/3/2020 Price: 2500$

Oman(Muscat)

From 12/1/2020 To 16/1/2020 Price: 2500$

Kuwait (Kuwait)

From 27/9/2020 To 1/10/2020 Price: 2500$

Spain (madrid)

From 1/6/2020 To 5/6/2020 Price: 4500$

Singapore (Singapore)

From 24/11/2019 To 28/11/2019 Price: 4500$
From 29/6/2020 To 3/7/2020 Price: 4500$

USA (Boston)

From 29/12/2019 To 2/1/2020 Price: 5000$
From 9/8/2020 To 13/8/2020 Price: 5000$

Netherlands (Amsterdam)

From 17/11/2019 To 21/11/2019 Price: 4500$
From 27/1/2020 To 31/1/2020 Price: 4500$

Canada (Toronto)

From 18/5/2020 To 22/5/2020 Price: 5000$

Germany (Munich)

From 20/1/2020 To 24/1/2020 Price: 4500$

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