Management Analysis & Operational Auditing Courses


Problem-Solving and Decision-Making Training

REF: 15619_317401
DATE: 06 - 10 Oct 2025
LOCATION:

Madrid (Spain)

INDIVIDUAL FEE:

4900 Euro



Introduction:

In today's fast-paced and ever-changing business landscape, navigating complex challenges through effective problem-solving and decision-making is paramount. This Problem-Solving and Decision-Making Training course will equip professionals with the skills and techniques needed to excel in these critical areas.

By exploring various problem-solving and decision-making approaches, participants will understand how to define problems accurately, generate innovative solutions, and make well-informed decisions that drive organizational success.

This training will provide real-world examples through engaging case studies highlighting creativity's importance in problem-solving and decision-making. Participants will learn to apply creative problem-solving and decision-making strategies to overcome obstacles and achieve desired outcomes.

The course will delve into various problem-solving and decision-making tools and techniques, ensuring that attendees are well-prepared to handle any situation they may encounter in their professional roles.

Importance of Problem-Solving and Decision-Making Training:

The Problem-Solving and Decision-Making Training will also emphasize the importance of a structured process. Participants can approach challenges methodically and systematically by understanding the stages of effective problem-solving and decision-making.

Moreover, this training will focus on developing essential problem-solving and decision-making skills. Participants will practice these skills through interactive exercises and group activities, allowing them to refine their abilities and apply what they have learned in a supportive environment.

Attendees will have a solid foundation in effective problem-solving and decision-making, empowering them to contribute to their organization's success and growth. This structured approach enhances the quality of decisions and boosts confidence in the decision-making process.

Targeted Groups:

  • Business Managers.
  • Team Leaders.
  • Project Managers.
  • Human Resource Professionals.
  • Entrepreneurs.
  • Marketing Professionals.
  • Operations Managers.
  • Customer Service Managers.
  • IT Professionals.
  • Financial Analysts.
  • Consultants.
  • Product Managers.
  • Senior Executives.
  • Middle Management.
  • Sales Managers.

Course Objectives:

At the end of this problem-solving and decision-making course, the participants will be able to:

  • Understand the principles of problem-solving and decision-making.
  • Identify and define problems accurately.
  • Apply creative problem-solving and decision-making techniques.
  • Develop effective problem-solving and decision-making skills.
  • Utilize various problem-solving and decision-making tools.
  • Implement a structured problem-solving and decision-making process.
  • Enhance analytical and critical thinking abilities.
  • Improve strategic planning and decision-making capabilities.
  • Foster innovation in problem-solving and decision-making.
  • Strengthen communication and collaboration in decision-making.
  • Build confidence in making well-informed decisions.
  • Analyze case studies on problem-solving and decision-making.
  • Assess and manage risks effectively.
  • Develop leadership skills in problem-solving and decision-making.
  • Apply learned techniques to real-world scenarios.

Targeted Competencies:

Upon this problem-solving and decision-making training, the participant's competencies will be able to improve:

  • Analytical Thinking.
  • Creative Problem-Solving.
  • Decision-Making Strategies.
  • Critical Thinking.
  • Effective Communication.
  • Strategic Planning.
  • Risk Assessment.
  • Conflict Resolution.
  • Innovation Management.
  • Leadership Skills.
  • Time Management.
  • Collaborative Skills.
  • Emotional Intelligence.
  • Adaptability and Flexibility.
  • Resource Management.

Course Content:

Unit 1: Foundations of Problem-Solving and Decision-Making:

  • Define problem-solving and decision-making.
  • Understand the importance of problem-solving and decision-making in professional settings.
  • Explore the relationship between problem-solving and decision-making.
  • Learn about the components of effective problem-solving and decision-making.
  • Identify common challenges in problem-solving and decision-making processes.
  • Discuss the impact of biases and cognitive traps on decision-making.
  • Introduce various approaches to problem-solving and decision-making.
  • Examine case studies highlighting successful problem-solving and decision-making strategies.

Unit 2: Creative Problem-Solving Techniques:

  • Introduce creative problem-solving methods.
  • Explore brainstorming techniques for generating innovative solutions.
  • Discuss the concept of lateral thinking in problem-solving.
  • Learn about mind mapping and visualization tools.
  • Foster a creative problem-solving mindset through exercises and activities.
  • Analyze case studies on creative problem-solving in different industries.
  • Practice divergent thinking to explore multiple solutions to a problem.
  • Implement techniques for overcoming creative blocks in problem-solving.

Unit 3: Decision-Making Process and Strategies:

  • Outline the decision-making process.
  • Identify decision-making criteria and objectives.
  • Discuss decision-making models, such as rational, intuitive, and bounded rationality.
  • Introduce decision-making tools, including decision trees and matrices.
  • Explore strategies for making effective decisions under uncertainty and complexity.
  • Analyze case studies on decision-making in high-pressure situations.
  • Practice decision-making simulations to simulate real-world scenarios.
  • Evaluate the consequences of decisions and learn from feedback.

Unit 4: Tools and Techniques for Problem-Solving:

  • Introduce problem-solving tools, such as root cause analysis and SWOT analysis.
  • Explore the use of data analytics and modeling in problem-solving.
  • Discuss the role of technology in facilitating problem-solving processes.
  • Learn about decision support systems and software applications.
  • Practice using problem-solving frameworks to tackle complex problems.
  • Analyze case studies on the application of problem-solving tools in business scenarios.
  • Collaborate with peers to solve real-world problems using selected tools and techniques.
  • Reflect on the effectiveness of different problem-solving approaches.

Unit 5: Effective Communication and Collaboration in Decision-Making:

  • Understand the importance of communication in decision-making.
  • Discuss strategies for effective communication in diverse teams.
  • Learn how to facilitate group decision-making processes.
  • Explore techniques for managing conflicts and reaching consensus in decision-making.
  • Practice active listening and feedback skills.
  • Analyze case studies on successful collaborative decision-making.
  • Participate in role-playing exercises to simulate decision-making scenarios.
  • Reflect on personal communication and collaboration skills and identify areas for improvement.

Conclusion:

The Problem-Solving and Decision-Making Training course is an invaluable opportunity for professionals to enhance their capabilities in these crucial areas. By mastering problem-solving and decision-making techniques, tools, and processes, participants will be better equipped to tackle challenges, make sound decisions, and drive positive outcomes for their organizations.

Management Analysis & Operational Auditing Courses
Problem-Solving and Decision-Making Training (15619_317401)

REF: 15619_317401   DATE: 06.Oct.2025 - 10.Oct.2025   LOCATION: Madrid (Spain)  INDIVIDUAL FEE: 4900 Euro

 

Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.