Site Management Essentials and Navigating Hospitality Operations, Compliance, and Safety

Introduction:

In today's fast-paced hospitality industry, managing a site efficiently while ensuring compliance with governmental regulations and safety standards is paramount. This five-day training program is designed to equip participants with the necessary skills to operate a site seamlessly, including restaurants and cafes, while also navigating the intricacies of regulatory compliance and safety management.

Targeted Groups:

• Hospitality managers.
• Restaurant owners.
• Cafe operators.
• Regulatory compliance officers.

Course Objectives:

At the end of this course, the participants will be able to:

• Operate the site efficiently, including restaurants and cafes, ensuring smooth workflow and customer satisfaction.
• Ensure completion of all governmental procedures such as licensing and permits.
• Effectively manage security and safety administration to guarantee a secure environment for staff and customers.

Targeted Competencies:

• Operational Efficiency.
• Regulatory Compliance.
• Safety Management.

Course Content:

Unit 1: Site Operations Management and Workflow Optimization:

• Streamlining processes for efficient service delivery.
• Prioritizing tasks to maximize productivity.
• Customer Experience Enhancement.
• Implementing strategies to improve customer satisfaction.
• Handling customer complaints and feedback effectively.

Unit 2: Governmental Procedures Completion and Licensing and Permits Acquisition:

• Maintaining accurate records to ensure compliance with legal requirements.
• Developing systems for ongoing compliance monitoring.
• Understanding the regulatory requirements for operating a hospitality establishment
• Navigating the application process for licenses and permits Compliance Documentation Management.

Module 3: Security and Safety Administration:

• Maintaining accurate records to ensure compliance with legal requirements.
• Developing systems for ongoing compliance monitoring.

Unit 4: Risk Assessment and Mitigation:

• Identifying potential security and safety hazards in the workplace.
• Implementing measures to mitigate risks and ensure a safe environment.

Unit 5: Emergency Response Planning:

• Developing comprehensive plans for responding to emergencies such as fires, medical incidents, and security breaches.
• Conducting drills and training sessions to ensure staff readiness.