1 - 5 Dec 2019
To create high levels of customer satisfaction and achieve the organizational mission, organizations must become “One Big Team Working Together”. Everyone must contribute their ideas, working together as internal customers. This requires a radical shift in the “management” paradigm where leaders and professionals realize the importance of employee involvement in the management process i.e. the importance of encouraging and motivating employees to contribute their ideas as well as to harness the employees’ potential, and adopt a major change of role.
In the post-Industrial “command and control” era, business demands a new breed of leader who couples technical skills with good people leadership - the ability to manage and motivate for excellence.
At the end of this course the participants will be able to: