24 - 28 May 2020
Customer-focused organizations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competitors, win, and retain profitable customers and attract, motivate, and keep the best staff. In this program participants will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences.
At the end of this course the participants will be able to: