Managing & Supervising Security Operations

Introduction:

This course will provide security operatives, officers, and managers with the fundamentals of conducting effective security operations. It will provide security operatives, officers, and managers with the fundamentals of conducting effective security operations. It will address a wide variety of topics to enable all participants to understand and practice the skills required to carry out day-to-day security functions.

Participants will gain practical skills and techniques that can be implemented immediately back into the workplace

Targeted Groups:

• Security Managers and Team Leaders
• Security Supervisors
• Other individuals who require the skills and duties to perform or manage security roles within the workplace

Course Objectives:

At the end of this course the participants will be able to:

• Demonstrate and explain the skills and duties of a confident security officer
• Explain the relevant legislation/law that impacts the work of a security officer
• Explain the importance of emergency procedures within the workplace
• List the safety principles, procedures, and policies, which are required within the workplace
• Apply good communication, customer care and negotiating skills
• Apply searching, patrolling and scene preservation skills
• Describe the use of access and egress control within the security officer role

Targeted Competencies:

• Conducting risk assessment
• Managing physical security
• Access control systems management
• Patrolling
• Incident management
• Conflict resolution
• Security report writing

Course Content:

Unit 1: Introduction to Supervising Security Operations:

• Introduction
• What is Security?
• Customer Service
• The Structure of Law

Unit 2: Manned Security Operations:

• Roles of a Security Officer
• Crime Identification
• Arrest Procedure
• Security Report Writing
• Investigations & Evidence

Unit 3: Physical Security Operations:

• Patrolling
• Access & Egress Control
• Search Procedure

Unit 4: Systems Security Operations:

• Technology & Systems
• Closed Circuit Television (CCTV)
• Surveillance

Unit 5: Safety and Emergency Response:

• Health and Safety Awareness
• Risk, Threat and Vulnerability Assessments
• Principles of First Aid
• Fire Safety Awareness
• Emergency Response & Evacuation Procedures
• Incident Management

Unit 6: Communication Skills and Conflict Management:

• Communication & Reporting Skills
• Introduction to Conflict management
• Preventing Conflict
• Managing Conflict
• Learning from Conflict

Unit 7: Physical Intervention and Use of Force:

• Introduction to Physical Intervention
• Use of Force and the Law
• Disengagement Skills
• Escorting and Guiding Skills