Management & Leadership Seminars

Implementing Quality Assurance & TQM in Service Departments or Industry



Program Overview

In this program you will learn about...
Service departments offer great opportunity for Quality Assurance and Quality Improvement. These departments have traditionally avoided reasonable measurement of performance - internal customer satisfaction - all this has now changed. Now dramatic measurable performance improvement in these areas has become possible - and it is measurable ! This program teaches the Analysis Methodology and Technology that makes this possible.
After attending this program the participant will be able to guide such an implementation, he will be able to prepare the required implementation plans and checklists.
Participants will normally be motivated personnel from all service departments including: Management, Engineering, Purchase, Utilities, Maintenance, Finance, Audit, Documentation, Administration, Personnel, HRD, Accounting...

Program Content

  • What is TQM and ISO9001?
  • What is Involved in TQM/ISO9001 (Services) Implementation?
  • TQM Overview. ISO9001:2010. . Product Standards: BS, DIN ...
  • Elements of Quality System as Applicable to Service Industries Government Departments:
  • Management Responsibility: Quality Policy, Objectives, Responsibility, Authority Management Review.
  • Personnel Material Resource Requirements: Motivation, Training, Communications.
  • Quality System Structure
  • Interface with Internal External Customers, Service Brief, Feedback Action System.
  • Service Design Control, Design Review, Design Validation and Design Change Control.
  • Quality Documentation System its Control.
  • Quality in Procurement, Purchaser Supplied Equipment
  • Service Identification Traceability
  • Service Delivery Process Control
  • Service Performance Analysis Improvement.
  • Nonconforming Service Control and Corrective Action
  • Deliverables Control
  • Internal Quality Audit
  • Statistical Techniques.
  • The Preliminary Audit.
  • Abilities required from person given

YOU WILL ALSO LEARN ABOUT

  • Need for Quality Assurance in Service Industries Government Departments.
  • Coordinating various department inputs into TQM/ISO9001:2010Implementation.
  • Demonstrability and Accreditation.
  • Certification Application Assessment Procedures.
  • Preparing an audit checklist for your organization. Self Assessment.
  • Application Procedure for third party assessment, Assessment procedure.
  • Issue of Registration Document, Post Registration Surveillance. Use of Symbols and logos, Publicity, Misuse etc..
  • Relationship of ISO 9001 Quality Management System with your Organization’s Management Information System.
  • Use of Computers Document Management Systems to aid TQM/ISO9001 Implementation.
  • Using Consultants to assist in Implementation. Where they can and cannot help.
  • Preparing a Presentation: A Plan for ISO 9001 (Services) Implementation in your organization.
  • Real-life ISO-9001 in Service Dept/Organization Implementation Workshop/ Case Study.

UAE (Dubai)

From 5/4/2020 To 9/4/2020 Price: 2500 Euro
From 3/5/2020 To 7/5/2020 Price: 2500 Euro
From 30/8/2020 To 3/9/2020 Price: 2500 Euro
From 6/12/2020 To 10/12/2020 Price: 2500 Euro

Egypt (Cairo)

From 28/6/2020 To 2/7/2020 Price: 2500 Euro
From 27/12/2020 To 31/12/2020 Price: 2500 Euro

Jordan (Amman)

From 30/8/2020 To 3/9/2020 Price: 2500 Euro

UK (London)

From 18/5/2020 To 22/5/2020 Price: 4500 Euro
From 5/10/2020 To 9/10/2020 Price: 4500 Euro

Egypt (Sharm El-Sheikh)

From 7/6/2020 To 11/6/2020 Price: 2500 Euro
From 6/12/2020 To 10/12/2020 Price: 2500 Euro

Malaysia (Kuala Lumpur)

From 26/4/2020 To 30/4/2020 Price: 3500 Euro
From 23/8/2020 To 27/8/2020 Price: 3500 Euro
From 20/9/2020 To 24/9/2020 Price: 3500 Euro

Turkey (Istanbul)

From 31/5/2020 To 4/6/2020 Price: 3000 Euro
From 13/9/2020 To 17/9/2020 Price: 3000 Euro
From 25/10/2020 To 29/10/2020 Price: 3000 Euro

France (Paris)

From 29/6/2020 To 3/7/2020 Price: 4500 Euro
From 10/8/2020 To 14/8/2020 Price: 4500 Euro

Switzerland (Geneva)

From 18/5/2020 To 22/5/2020 Price: 4500 Euro

Spain (Barcelona)

From 8/6/2020 To 12/6/2020 Price: 4500 Euro
From 30/11/2020 To 4/12/2020 Price: 4500 Euro

Italy (Rome)

From 27/4/2020 To 1/5/2020 Price: 4500 Euro
From 30/11/2020 To 4/12/2020 Price: 4500 Euro

Manama (Bahrain)

From 18/10/2020 To 22/10/2020 Price: 2500 Euro

Kuwait (Kuwait)

From 13/9/2020 To 17/9/2020 Price: 2500 Euro

Spain (madrid)

From 11/5/2020 To 15/5/2020 Price: 4500 Euro
From 27/7/2020 To 31/7/2020 Price: 4500 Euro

Netherlands (Amsterdam)

From 27/7/2020 To 31/7/2020 Price: 4500 Euro

Canada (Toronto)

From 4/5/2020 To 8/5/2020 Price: 5000 Euro

Germany (Munich)

From 3/8/2020 To 7/8/2020 Price: 4500 Euro

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