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Business Information Technology Planning, Deployment & Management

IT Demand Management in the Modern Environment


Understanding what resources are required and at which points are critical, if IT resources are to effectively support an organization in a prudent economic manner. Inadequately planning can result in inefficient use of resources, lack of commercial capacity, and the inability to harness commercial growth opportunities effectively. IT Leaders are now placing effective IT Demand Management on their factual requirements, rather than a simple guess or over capacity.

This course will assist organizations understand how to predict customer demand for services effectively, with the elasticity of demand. It will further review the best models for understanding patterns of business activity about the services, in line with international frameworks

Targeted Groups:

  • Capacity Managers
  • Availability Managers
  • Change Management Personnel
  • Security Administrators
  • Applications Support Staff
  • IT Operations Managers
  • Network Control and Operation Personnel
  • Business Continuity Managers
  • Security Managers
  • Service Portfolio Managers
  • Supplier Relationship Managers

Course Objectives:

At the end of this course the participants will be able to:

  • Understand and define service design in planning and optimization and lifecycle context
  • Define processes across the service lifecycle about the Capacity management
  • Understand Availability management as a capability to realize successful service design
  • Define IT service continuity management as a capability to support business continuity management
  • Implement Information security management as part of the overall corporate governance framework
  • Define Planning, protection and optimization roles and responsibilities
  • Appreciate Technology and implementation considerations
  • Consider appropriate organizational roles and commercial considerations

Targeted Competencies:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management (ITSCM)
  • Information Security Management
  • Demand Management

Course Content:
Unit 1: Planning Capacity and Optimisation:

  • An Overview of Planning and Opsonisation Management
  • The Value of Capacity Management and Optimisation to the Business
  • The role of Service Design Optimisation
  • Key Service Design and Optimisation Principles

Unit 2: Capacity Management:

  • An Overview of Capacity Management
  • Capacity Management Principles and Best Practice Techniques
  • Business Process Engineering for End to End Process Flow
  • Design Components, Strategies and Operational Activities
  • Benefits and Business Management Value

Unit 3: Availability Management:

  • An Overview of Availability Management
  • Availability Management Principles, Analytics, and Best Practice Techniques
  • Design Components, Strategies and Operational Activities
  • Benefits and Business Management Value

Unit 4: IT Service Continuity and Security Management:

  • An Overview of IT Service Continuity
  • IT Service Continuity Management Principles, Strategies and Best Practice Techniques
  • Measurement Models and Matrices
  • Information Security Management for Principles of Demand Management
  • Information Security Strategy and Best Practice Techniques

Unit 5: Successfully Implementing Demand Management:

  • Detailed Analytical Review of Demand Management Principles
  • How to effectively plan the entire process
  • Stages to successful implementation.
  • Organizational Roles and Responsibilities
  • Commercial and Governance considerations
  • Continual Process Improvement
  • The Future Trends in IT Quality Management