Management & Leadership Seminars

Customer Satisfaction Improvement Action Planning



Program Overview

In this program you will learn about...
This program will provide the participant the know how to

  • Understanding customer satisfaction
  • Cost of not satisfying customers
  • Customer Satisfaction Measures
  • tools for measuring performance

Program Content

In this program you will learn about the ................…

  • Major Practical Issues
  • Industry Standard Terminology
  • Industry Methodologies, Standards Best Practices
  • Business Mapping of Operations
  • Flow Charts
  • Quality Assurance TQM Issues
  • Measuring the True Satisfaction Levels of Your Internal External Customers
  • How to analyze customer satisfaction?
  • How to set service standards?
  • How to grade customer expectations?
  • How to realign company structure?
  • How to assess performance and move forward?
  • Define customer needs assess how well you meet them
  • Evaluate competitor strengths and customer ratings
  • Compare your capabilities with customer expectations
  • Analyze cost, benefits and risks
  • Pick an improvement team
  • Prioritize opportunities
  • Target results
  • Allocate resources.
  • Planning Issues
  • Program Specific Technology Issues
  • Program Specific Information Technology Issues
  • Management Issues
  • Management Information Needs and Related Systems
  • Implementing Improvements

UAE (Dubai)

From 29/3/2020 To 9/4/2020 Price: 3750$
From 19/4/2020 To 30/4/2020 Price: 3750$
From 26/7/2020 To 6/8/2020 Price: 3750$

Egypt (Cairo)

From 2/2/2020 To 13/2/2020 Price: 3750$
From 19/7/2020 To 30/7/2020 Price: 3750$

Morocco (Casablanca)

From 20/10/2019 To 31/10/2019 Price: 3750$
From 27/9/2020 To 8/10/2020 Price: 3750$

Jordan (Amman)

From 5/1/2020 To 16/1/2020 Price: 3750$
From 24/5/2020 To 4/6/2020 Price: 3750$
From 12/7/2020 To 23/7/2020 Price: 3750$

UK (London)

From 27/10/2019 To 7/11/2019 Price: 6750$
From 13/1/2020 To 24/1/2020 Price: 6750$
From 20/7/2020 To 31/7/2020 Price: 6750$

Egypt (Sharm El-Sheikh)

From 12/4/2020 To 23/4/2020 Price: 3750$

Malaysia (Kuala Lumpur)

From 20/10/2019 To 31/10/2019 Price: 4500$
From 15/3/2020 To 26/3/2020 Price: 4500$
From 2/8/2020 To 13/8/2020 Price: 4500$

Turkey (Istanbul)

From 17/11/2019 To 28/11/2019 Price: 4250$
From 16/2/2020 To 27/2/2020 Price: 4250$
From 26/4/2020 To 7/5/2020 Price: 4250$
From 6/9/2020 To 17/9/2020 Price: 4250$

France (Paris)

From 11/5/2020 To 22/5/2020 Price: 6750$
From 24/8/2020 To 4/9/2020 Price: 6750$

Switzerland (Geneva)

From 13/7/2020 To 24/7/2020 Price: 6750$

Spain (Barcelona)

From 24/11/2019 To 5/12/2019 Price: 6750$
From 6/4/2020 To 17/4/2020 Price: 6750$
From 15/6/2020 To 26/6/2020 Price: 6750$

Italy (Rome)

From 27/10/2019 To 7/11/2019 Price: 6750$
From 6/1/2020 To 17/1/2020 Price: 6750$

Manama (Bahrain)

From 31/5/2020 To 11/6/2020 Price: 3750$
From 26/7/2020 To 6/8/2020 Price: 3750$

Oman(Muscat)

From 28/6/2020 To 9/7/2020 Price: 3750$

Spain (madrid)

From 13/4/2020 To 24/4/2020 Price: 6750$
From 24/8/2020 To 4/9/2020 Price: 6750$

USA (Boston)

From 12/4/2020 To 23/4/2020 Price: 7250$

Netherlands (Amsterdam)

From 20/10/2019 To 31/10/2019 Price: 6750$
From 27/1/2020 To 7/2/2020 Price: 6750$

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