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Management & Leadership Courses

Business Process Outsourcing (BPO)




Introduction:

Review the fast-growing business trend known as Business Process Outsourcing (BPO). Explore the ways by which Business Process Outsourcing has become a common and powerful strategy used by many businesses globally. Become a valued member of your business by learning the benefits and advantages of implementing outsourcing processes and techniques, and how it helps increase a company’s flexibility and productivity.

Targeted Groups:

  • Top management
  • Head of departments
  • Managers
  • Strategic planning department

Course Objectives:

At the end of this course the participants will be able to:

  • Learn the important concepts, tools, and uses of Business Process Outsourcing.
  • Learn about the benefits of implementing Business Process Outsourcing processes in your workplace.
  • Examine Business Process Management.
  • Review offshore outsourcing.

Targeted Competencies:

  • Moving toward Globalization
  • Introduction to Outsourcing
  • Offshoring
  • Introduction to BPO
  • Business Process
  • Business Process Management

Course Content:

Unit 1: Move Towards Globalization:

  • Definitions of Globalization
  • History of Globalization
  • Measuring Globalization
  • Effects of Globalization
  • Jobs Produced in Globalization
  • Critics About Globalization

Unit 2: Introduction to Outsourcing:

  • Reasons to Outsource
  • Management and the Corporation
  • Qualifications of Outsourcers
  • Labor and Government
  • Definition of Legal Process Outsourcing
  • Definition of Legal Process Outsourcing

Unit 3: Offshoring:

  • Definition of Offshoring
  • Offshoring Terminology
  • Focus and Strategy of Offshoring
  • Intellectual Property
  • Debate About Offshoring
  • Concerns About Offshoring

Unit 4: Introduction to Business Process Outsourcing:

  • Benefits of Business Process Outsourcing
  • Limitation and Threats of Business Process Outsourcing
  • Website Management Outsourcing
  • Recruitment Process Outsourcing

Unit 5: Business Process:

  • History and Other Definitions of Business Process
  • Four Improvement Areas
  • Business Process Definition Metamodel
  • Business Process Mapping
  • Communication Enables Business Process

Unit 6: Business Process Management:

  • Definition of Business Process Management
  • Business Process Management Lifecycle
  • Business Process Management Technology
  • Value Process Management
  • Human Interaction Management