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Management & Leadership Courses

Business Process Outsourcing (BPO)


Introduction:

Review the fast-growing business trend known as Business Process Outsourcing (BPO). Explore the ways by which Business Process Outsourcing has become a common and powerful strategy used by many businesses globally. Become a valued member of your business by learning the benefits and advantages of implementing outsourcing processes and techniques, and how it helps increase a company’s flexibility and productivity.

Targeted Groups:

  • Top management
  • Head of departments
  • Managers
  • Strategic planning department

Course Objectives:

At the end of this course the participants will be able to:

  • Learn the important concepts, tools, and uses of Business Process Outsourcing.
  • Learn about the benefits of implementing Business Process Outsourcing processes in your workplace.
  • Examine Business Process Management.
  • Review offshore outsourcing.

Targeted Competencies:

  • Moving toward Globalization
  • Introduction to Outsourcing
  • Offshoring
  • Introduction to BPO
  • Business Process
  • Business Process Management

Course Content:

Unit 1: Move Towards Globalization:

  • Definitions of Globalization
  • History of Globalization
  • Measuring Globalization
  • Effects of Globalization
  • Jobs Produced in Globalization
  • Critics About Globalization

Unit 2: Introduction to Outsourcing:

  • Reasons to Outsource
  • Management and the Corporation
  • Qualifications of Outsourcers
  • Labor and Government
  • Definition of Legal Process Outsourcing
  • Definition of Legal Process Outsourcing

Unit 3: Offshoring:

  • Definition of Offshoring
  • Offshoring Terminology
  • Focus and Strategy of Offshoring
  • Intellectual Property
  • Debate About Offshoring
  • Concerns About Offshoring

Unit 4: Introduction to Business Process Outsourcing:

  • Benefits of Business Process Outsourcing
  • Limitation and Threats of Business Process Outsourcing
  • Website Management Outsourcing
  • Recruitment Process Outsourcing

Unit 5: Business Process:

  • History and Other Definitions of Business Process
  • Four Improvement Areas
  • Business Process Definition Metamodel
  • Business Process Mapping
  • Communication Enables Business Process

Unit 6: Business Process Management:

  • Definition of Business Process Management
  • Business Process Management Lifecycle
  • Business Process Management Technology
  • Value Process Management
  • Human Interaction Management


UAE (Dubai)
10/10/2021 - 14/10/2021
Euro 2500
UAE (Dubai)
9/5/2021 - 13/5/2021
Euro 2500
UAE (Dubai)
1/8/2021 - 5/8/2021
Euro 2500
Egypt (Cairo)
9/5/2021 - 13/5/2021
Euro 2500
Egypt (Cairo)
25/4/2021 - 29/4/2021
Euro 2500
Egypt (Cairo)
12/9/2021 - 16/9/2021
Euro 2500
Morocco (Casablanca)
4/4/2021 - 8/4/2021
Euro 2500
Jordan (Amman)
3/10/2021 - 7/10/2021
Euro 2500
Jordan (Amman)
4/4/2021 - 8/4/2021
Euro 2500
UK (London)
22/2/2021 - 26/2/2021
Euro 4500
UK (London)
15/11/2021 - 19/11/2021
Euro 4500
UK (London)
5/7/2021 - 9/7/2021
Euro 4500
Egypt (Sharm El-Sheikh)
4/7/2021 - 8/7/2021
Euro 2500
Egypt (Sharm El-Sheikh)
26/9/2021 - 30/9/2021
Euro 2500
Malaysia (Kuala Lumpur)
21/11/2021 - 25/11/2021
Euro 3500
Malaysia (Kuala Lumpur)
13/6/2021 - 17/6/2021
Euro 3500
Malaysia (Kuala Lumpur)
28/2/2021 - 4/3/2021
Euro 3500
Turkey (Istanbul)
11/7/2021 - 15/7/2021
Euro 3000
Turkey (Istanbul)
31/10/2021 - 4/11/2021
Euro 3000
Turkey (Istanbul)
4/7/2021 - 8/7/2021
Euro 3000
Turkey (Istanbul)
7/3/2021 - 11/3/2021
Euro 3000
France (Paris)
6/12/2021 - 10/12/2021
Euro 4500
France (Paris)
7/6/2021 - 11/6/2021
Euro 4500
Switzerland (Geneva)
29/11/2021 - 3/12/2021
Euro 4500
Spain (Barcelona)
10/5/2021 - 14/5/2021
Euro 4500
Spain (Barcelona)
22/11/2021 - 26/11/2021
Euro 4500
Spain (Barcelona)
22/2/2021 - 26/2/2021
Euro 4500
Italy (Rome)
13/9/2021 - 17/9/2021
Euro 4500
Italy (Rome)
12/4/2021 - 16/4/2021
Euro 4500
Manama (Bahrain)
7/11/2021 - 11/11/2021
Euro 2500
Manama (Bahrain)
11/4/2021 - 15/4/2021
Euro 2500
Oman(Muscat)
2/5/2021 - 6/5/2021
Euro 2500
Kuwait (Kuwait)
8/8/2021 - 12/8/2021
Euro 2500
Spain (madrid)
3/5/2021 - 7/5/2021
Euro 4500
Spain (madrid)
26/7/2021 - 30/7/2021
Euro 4500
Singapore (Singapore)
2/8/2021 - 6/8/2021
Euro 4500
USA (Boston)
15/11/2021 - 19/11/2021
Euro 5000
Netherlands (Amsterdam)
27/9/2021 - 1/10/2021
Euro 4500
Netherlands (Amsterdam)
10/5/2021 - 14/5/2021
Euro 4500
Canada (Toronto)
18/1/2021 - 22/1/2021
Euro 5000
Germany (Munich)
12/7/2021 - 16/7/2021
Euro 4500
Online
17/1/2021 - 21/1/2021
Euro 1250
Online
27/6/2021 - 1/7/2021
Euro 1250
Online
28/11/2021 - 2/12/2021
Euro 1250
Online
1/8/2021 - 5/8/2021
Euro 1250