Business Process Outsourcing (BPO)

Introduction:

Review the fast-growing business trend known as Business Process Outsourcing (BPO). Explore the ways by which Business Process Outsourcing has become a common and powerful strategy used by many businesses globally. Become a valued member of your business by learning the benefits and advantages of implementing outsourcing processes and techniques, and how it helps increase a company’s flexibility and productivity.

Targeted Groups:

• Top management
• Head of departments
• Managers
• Strategic planning department

Course Objectives:

At the end of this course the participants will be able to:

• Learn the important concepts, tools, and uses of Business Process Outsourcing.
• Learn about the benefits of implementing Business Process Outsourcing processes in your workplace.
• Examine Business Process Management.
• Review offshore outsourcing.

Targeted Competencies:

• Moving toward Globalization
• Introduction to Outsourcing
• Offshoring
• Introduction to BPO
• Business Process
• Business Process Management

Course Content:

Unit 1: Move Towards Globalization:

• Definitions of Globalization
• History of Globalization
• Measuring Globalization
• Effects of Globalization
• Jobs Produced in Globalization
• Critics About Globalization

Unit 2: Introduction to Outsourcing:

• Reasons to Outsource
• Management and the Corporation
• Qualifications of Outsourcers
• Labor and Government
• Definition of Legal Process Outsourcing
• Definition of Legal Process Outsourcing

Unit 3: Offshoring:

• Definition of Offshoring
• Offshoring Terminology
• Focus and Strategy of Offshoring
• Intellectual Property
• Debate About Offshoring
• Concerns About Offshoring

Unit 4: Introduction to Business Process Outsourcing:

• Benefits of Business Process Outsourcing
• Limitation and Threats of Business Process Outsourcing
• Website Management Outsourcing
• Recruitment Process Outsourcing

Unit 5: Business Process:

• History and Other Definitions of Business Process
• Four Improvement Areas
• Business Process Definition Metamodel
• Business Process Mapping
• Communication Enables Business Process

Unit 6: Business Process Management:

• Definition of Business Process Management
• Business Process Management Lifecycle
• Business Process Management Technology
• Value Process Management
• Human Interaction Management