Introduction:
Effective knowledge sharing throughout an organization enhances employee performance and promotes innovation. This course is designed for professionals who have a major role in enabling access to critical knowledge and expertise in real-time-wherever and whenever work gets done
Targeted Groups:
- Professionals who want to understand knowledge management, and how to provide leadership in their organizations with a broader array of learning solutions that meet the critical information needs of the workforce.
- Talent development professionals - trainers
- Instructional designers
- Organizational development practitioners
- Anyone within an organization who is responsible for developing others, from managers to human resources specialists
Course Objectives:
At the end of this course the participants will be able to:
- Advocate for effective knowledge sharing
- Foster an enabling environment within your organization that encourages knowledge sharing
- Conduct a knowledge management assessment of your organization
- Apply knowledge sharing tools and techniques in practice
- Develop a knowledge management strategy to institutionalize KM practices within your organization
Targeted Competencies:
- Organizational Knowledge
- Knowledge Management Components
- Knowledge Management Procedures and Governance
- Selecting a Knowledge Management Vendor
- Knowledge Management and Organizational Learning
Course Content:
Unit 1: Fundamentals:
- Understand the fundamentals and key concepts of knowledge management
- How to make a case for knowledge management?
- Explore the role of KM in an organization
- Identify where KM is situated in your organization
- Establish a framework and components for developing your knowledge management strategy throughout the course
Unit 2: Understanding Context and Taking Stock:
- Understand the cultural and behavioral elements of knowledge management
- Develop a conducive environment for knowledge sharing and overcoming challenges
- Learn how to make the best use of organizational assessments
Unit 3: Actively Learning From Feedback Loops:
- Examine supply and demand for knowledge
- Capture and generate meaningful lessons learned
- Recognize and maximize learning opportunities in the project cycle
- Pool good practice examples
Unit 4: Pure KM Tools and Supporting Practices:
- Explore and apply knowledge sharing techniques and processes
- Share current examples of ICT and social media
- Identify and work with knowledge champions
Unit 5: Knowledge Management Strategy:
- Develop steps for a knowledge management strategy
- Validate components of your KM strategy with peer support
- Share insights for overcoming challenges and recognizing success in KM in your organization