Essential Knowledge Management

Introduction:

Effective knowledge sharing throughout an organization enhances employee performance and promotes innovation. This course is designed for professionals who have a major role in enabling access to critical knowledge and expertise in real-time-wherever and whenever work gets done

Targeted Groups:

• Professionals who want to understand knowledge management, and how to provide leadership in their organizations with a broader array of learning solutions that meet the critical information needs of the workforce.
• Talent development professionals - trainers
• Instructional designers
• Organizational development practitioners
• Anyone within an organization who is responsible for developing others, from managers to human resources specialists

Course Objectives:

At the end of this course the participants will be able to:

• Advocate for effective knowledge sharing
• Foster an enabling environment within your organization that encourages knowledge sharing
• Conduct a knowledge management assessment of your organization
• Apply knowledge sharing tools and techniques in practice
• Develop a knowledge management strategy to institutionalize KM practices within your organization

Targeted Competencies:

• Organizational Knowledge
• Knowledge Management Components
• Knowledge Management Procedures and Governance
• Selecting a Knowledge Management Vendor
• Knowledge Management and Organizational Learning

Course Content:

Unit 1: Fundamentals:

• Understand the fundamentals and key concepts of knowledge management
• How to make a case for knowledge management?
• Explore the role of KM in an organization
• Identify where KM is situated in your organization
• Establish a framework and components for developing your knowledge management strategy throughout the course

Unit 2: Understanding Context and Taking Stock:

• Understand the cultural and behavioral elements of knowledge management
• Develop a conducive environment for knowledge sharing and overcoming challenges
• Learn how to make the best use of organizational assessments

Unit 3: Actively Learning From Feedback Loops:

• Examine supply and demand for knowledge
• Capture and generate meaningful lessons learned
• Recognize and maximize learning opportunities in the project cycle
• Pool good practice examples

Unit 4: Pure KM Tools and Supporting Practices:

• Explore and apply knowledge sharing techniques and processes
• Share current examples of ICT and social media
• Identify and work with knowledge champions

Unit 5: Knowledge Management Strategy:

• Develop steps for a knowledge management strategy
• Validate components of your KM strategy with peer support
• Share insights for overcoming challenges and recognizing success in KM in your organization