Process Troubleshooting and Problem Solving

Introduction:

Excellent Troubleshooting skills are considered a core competency for 'Best-in-Class' industrial companies. If your company’s goals include minimizing downtime then this program is a must because it delivers rapid, safe Troubleshooting.

Targeted Groups:

• Employees who are responsible for leading and directing people to achieve and improve productivity levels
• Those faced with the challenge of solving problems
• Production, Maintenance Engineering, and Process Engineering personnel
• Supervisors who are involved in the Operations / Maintenance function
• Planners, Coordinators, Engineers and Technologists

Conference Objective:

At the end of this conference the participants will be able to:

• Apply appropriate knowledge and cross-functional resources in addressing issues.
• Consider alternatives and chooses the best, workable solution (i.e., considers the pros and cons, trade-offs, timing, available resources).
• Make effective decisions by balancing analysis with decisiveness.
• Understand problems by gathers relevant information.
• Integrate information from a variety of sources to arrive at optimal solutions.
• Apply accurate logic to facts; detects inaccuracies or flaws in reasoning.
• Create alternative ideas & innovative thinking.
• Focus on how to become a 'Top Gun' Troubleshooter
• Develop a structured approach to Troubleshooting and Problem Solving which uses a common terminology and shared understanding
• Point the way to Continuous Improvement in the way you run their processes and make incremental efficiency gains
• Understand the difference between having a techniques manual on the bookshelf - and making it work
• Identify the "motivated" people who should be the champions of Troubleshooting and Problem Solving - and who should just follow
• Understand work practices which "allow" success in Troubleshooting and Problem Solving

Targeted Competencies:

• Analytical thinking
• Problem-solving
• Decision making
• Change management

Conference Content:
Unit 1: Concepts:

• The nature of process problems affecting performance
• Performance defined in terms of generic variables: Speed; Quality; and Cost
• Effort inputs in context - Asset-based or Business Process-based
• Structured approach - The Operations Process redefined
• Configuration; Operation; and Optimization
• Maturity Indexing: Planning; Control, Congruence, Empowerment
• 6 Big Losses, 7 Wastes

Unit 2: Tools and Techniques:

• Interactive and Dynamic variable relationships analysis
• Techniques introduction
• Tools introduction
• Problem Analysis
• Practical Use of Tools and Techniques
• Tools & Techniques - selecting the right one

Unit 3: People Issues:

• Working practices - empowerment or impairment?
• Group dynamics
• Individual motivators
• Developing Troubleshooting and Problem-Solving skills
• Managing change

Unit 4: Operator, Maintainer, Designer Interface:

• Cross-functional and Teamworking
• Introduction to the Theory of Inventive Problem Solving
• Auditing your process to a dynamic standard
• Effect of Maintenance/Operations strategy
• Development of Standards and Key Performance Indicators
• Life Cycle Costing, Design for Operation, Design for Maintenance

Unit 5: Open Forum:

• Concepts, Tools, and Techniques applied to problems
• Configuration Management
• Commercial Programs
• The Critical stages of Data Maturity
• Case Studies and Action Plans