The Best Professional Conferences, Workshops and Seminars

Process Troubleshooting and Problem-Solving Training Workshop


Excellent Troubleshooting skills are considered a core competency for Best-in-Class industrial companies. If your company's goals include minimizing downtime, this program is necessary because it delivers rapid, safe troubleshooting.

To wrap up and advance their troubleshooting and problem-solving skills, participants will explore the essence of troubleshooting and problem-solving certification, which marks a professional's ability to approach and resolve issues within technical and process-driven environments systematically.

This comprehensive troubleshooting training seminar, enriched with practical problem-solving workshops, elevates the participant's knowledge and hands-on troubleshooting experience. Through this seminar, attendees will learn the difference between problem-solving and troubleshooting and be equipped with the skills and techniques necessary to navigate and resolve workplace challenges efficiently.

Understanding Troubleshooting and Problem-Solving:

Before diving into the details of the workshop, it's essential to differentiate between troubleshooting and problem-solving. Problem-solving is a broader term that involves identifying a problem and finding a logical solution. On the other hand, troubleshooting is a form of problem-solving specifically aimed at finding and fixing a problem's cause, especially within technical systems.

The ability to distinguish and apply problem-solving and troubleshooting techniques can greatly improve operational efficiency and reduce downtime, making this an indispensable training for technical roles and management.

Targeted Groups:

  • Employees are responsible for leading and directing people to achieve and improve productivity.
  • This process troubleshooting and problem-solving workshop is for those facing the challenge of solving complex problems.
  • Production, Maintenance Engineering, and Process Engineering Personnel.
  • Supervisors are involved in the operations/maintenance function.
  • Planners, Coordinators, Engineers, and Technologists seek to elevate their troubleshooting and problem-solving capabilities.

Workshop Objectives:

Participants of the process troubleshooting and problem-solving workshop will be empowered to:

  • Apply appropriate knowledge and cross-functional resources to address issues.
  • Consider alternatives and choose the best, workable solution (i.e., consider the pros and cons, trade-offs, timing, and available resources).
  • Make effective decisions by balancing analysis with decisiveness.
  • Understand problems by gathering relevant information.
  • Integrate information from a variety of sources to arrive at optimal solutions.
  • Apply accurate logic to facts; detect inaccuracies or flaws in reasoning.
  • Create alternative ideas & innovative thinking.
  • Focus on how to become a 'Top Gun' Troubleshooter.
  • Develop a structured approach to Troubleshooting and Problem-Solving that uses common terminology and shared understanding.
  • Point to Continuous Improvement in how you run their processes and make incremental efficiency gains.
  • Understand the difference between having a techniques manual on the bookshelf - and making it work.
  • Identify the "motivated" people who should be the champions of Troubleshooting and Problem Solving - and who should follow.
  • Understand work practices that "allow" success in troubleshooting and problem-solving.

Targeted Competencies:

Target competencies of this process troubleshooting and problem-solving workshop conference will be empowered to:

  • Analytical thinking.
  • Problem-solving.
  • Decision making.
  • Change management.

Workshop Content:

Unit 1: Concepts:

  • The Nature of Process Problems Affecting Performance.
  • Performance is defined in terms of generic variables: Speed, Quality, and Cost.
  • Effort inputs in context - Asset-based or Business Process-based.
  • Structured approach - The Operations Process is redefined.
  • Configuration, Operation, and Optimization.
  • Maturity Indexing: Planning, Control, Congruence, Empowerment.
  • 6 Big Losses, 7 Wastes.

Unit 2: Tools and Techniques:

  • Interactive and Dynamic Variable Relationships Analysis.
  • Technique introduction.
  • Tools Introduction.
  • Problem Analysis.
  • Practical Use of Tools and Techniques.
  • Tools and Techniques - Selecting the Right One.

Unit 3: People Issues:

  • Working practices - empowerment or impairment?
  • Group dynamics.
  • Individual motivators.
  • Developing Troubleshooting and Problem-Solving Skills.
  • Managing Change.

Unit 4: Operator, Maintainer, Designer Interface:

  • Cross-functional and Team Working.
  • Introduction to the Theory of Inventive Problem Solving.
  • Auditing Your Process to a Dynamic Standard.
  • Effect of Maintenance/Operations Strategy.
  • Development of Standards and Key Performance Indicators.
  • Life Cycle Costing, Design for Operation, Design for Maintenance.

Unit 5: Open Forum:

  • Concepts, Tools, and Techniques applied to problems.
  • Configuration Management.
  • Commercial Programs.
  • The Critical Stages of Data Maturity.
  • Case Studies and Action Plans.

The Best Professional Conferences, Workshops and Seminars
Process Troubleshooting and Problem-Solving Training Workshop (C)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.