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Secretary & Office Management

Achieving Administrative Excellence




Introduction:

Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organizing all the pieces and parts of your professional life – from workspaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes.

This course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mindset, confidence and calmness to manage yourself, your work and your working relationships

Targeted Groups:

  • Office Managers or Coordinators
  • Executive Secretaries
  • Administrative Assistants
  • Administrative Managers
  • Executive Assistants

Course Objectives:

At the end of this course the participants will be able to:

  • Work smarter and leverage their time to get things done quicker
  • Set and achieve short and long term goals
  • Communicate confidently and clearly at all levels
  • Present themselves professionally in meetings and presentations
  • Organize themselves, their office and their executives more effectively

Targeted Competencies:

  • Managing the time more effectively for increased productivity
  • Understanding the secrets and pitfalls of effective communication
  • Building an effective working partnership with the boss
  • Managing the emotions, stress and motivation levels
  • Essential skills for organizing any project, meeting or event

Course Content:
Unit 1: Mastering your Workload:

  • What is your personal and work vision?
  • Managing your day to achieve maximum results
  • Organizing personal work priorities and goal setting
  • Organizing your desk for maximum efficiency
  • Setting up administrative systems and procedures that work
  • Time Management Secrets to adopt and time-wasters to avoid

Unit 2: Essential Communication Skills:

  • Common communication styles
  • How to be an assertive communicator
  • How to set boundaries without saying "no"
  • Dealing with difficult personalities and situations
  • Confident body language and voice usage

Unit 3: Working with your Boss and your Team:

  • Developing a strategic partnership with your boss
  • Keeping on top of calendars, appointments and schedules
  • Making travel and accommodation arrangements
  • How to prepare for taking leave
  • Organizing, attending and minuting meetings
  • Managing conflict & learning to listen

Unit 4: Professionalism in the Workplace:

  • Handling the Phone Professionally
  • Business Etiquette Essentials
  • Writing friendly and professional emails
  • Social media and technology savviness
  • Event planning
  • Making presentations

Unit 5: Self and Stress Management:

  • How to create the success mindset
  • How to remain motivated and passionate about work
  • Handling stress and pressure and anger at work
  • Work-life balance – how to achieve it
  • Taking care of yourself
  • Creating a comfortable and healthy work environment