Achieving Administrative Excellence

Introduction:

Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organizing all the pieces and parts of your professional life – from workspaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes.

This course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mindset, confidence and calmness to manage yourself, your work and your working relationships

Targeted Groups:

• Office Managers or Coordinators
• Executive Secretaries
• Administrative Assistants
• Administrative Managers
• Executive Assistants

Course Objectives:

At the end of this course the participants will be able to:

• Work smarter and leverage their time to get things done quicker
• Set and achieve short and long term goals
• Communicate confidently and clearly at all levels
• Present themselves professionally in meetings and presentations
• Organize themselves, their office and their executives more effectively

Targeted Competencies:

• Managing the time more effectively for increased productivity
• Understanding the secrets and pitfalls of effective communication
• Building an effective working partnership with the boss
• Managing the emotions, stress and motivation levels
• Essential skills for organizing any project, meeting or event

Course Content:
Unit 1: Mastering your Workload:

• What is your personal and work vision?
• Managing your day to achieve maximum results
• Organizing personal work priorities and goal setting
• Organizing your desk for maximum efficiency
• Setting up administrative systems and procedures that work
• Time Management Secrets to adopt and time-wasters to avoid

Unit 2: Essential Communication Skills:

• Common communication styles
• How to be an assertive communicator
• How to set boundaries without saying "no"
• Dealing with difficult personalities and situations
• Confident body language and voice usage

Unit 3: Working with your Boss and your Team:

• Developing a strategic partnership with your boss
• Keeping on top of calendars, appointments and schedules
• Making travel and accommodation arrangements
• How to prepare for taking leave
• Organizing, attending and minuting meetings
• Managing conflict & learning to listen

Unit 4: Professionalism in the Workplace:

• Handling the Phone Professionally
• Business Etiquette Essentials
• Writing friendly and professional emails
• Social media and technology savviness
• Event planning
• Making presentations

Unit 5: Self and Stress Management:

• How to create the success mindset
• How to remain motivated and passionate about work
• Handling stress and pressure and anger at work
• Work-life balance – how to achieve it
• Taking care of yourself
• Creating a comfortable and healthy work environment