: Mercury Training Center
: Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Secretary & Office Management

Achieving Administrative Excellence


Introduction:

Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organizing all the pieces and parts of your professional life – from workspaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes.

This course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mindset, confidence and calmness to manage yourself, your work and your working relationships

Targeted Groups:

  • Office Managers or Coordinators
  • Executive Secretaries
  • Administrative Assistants
  • Administrative Managers
  • Executive Assistants

Course Objectives:

At the end of this course the participants will be able to:

  • Work smarter and leverage their time to get things done quicker
  • Set and achieve short and long term goals
  • Communicate confidently and clearly at all levels
  • Present themselves professionally in meetings and presentations
  • Organize themselves, their office and their executives more effectively

Targeted Competencies:

  • Managing the time more effectively for increased productivity
  • Understanding the secrets and pitfalls of effective communication
  • Building an effective working partnership with the boss
  • Managing the emotions, stress and motivation levels
  • Essential skills for organizing any project, meeting or event

Course Content:
Unit 1: Mastering your Workload:

  • What is your personal and work vision?
  • Managing your day to achieve maximum results
  • Organizing personal work priorities and goal setting
  • Organizing your desk for maximum efficiency
  • Setting up administrative systems and procedures that work
  • Time Management Secrets to adopt and time-wasters to avoid

Unit 2: Essential Communication Skills:

  • Common communication styles
  • How to be an assertive communicator
  • How to set boundaries without saying "no"
  • Dealing with difficult personalities and situations
  • Confident body language and voice usage

Unit 3: Working with your Boss and your Team:

  • Developing a strategic partnership with your boss
  • Keeping on top of calendars, appointments and schedules
  • Making travel and accommodation arrangements
  • How to prepare for taking leave
  • Organizing, attending and minuting meetings
  • Managing conflict & learning to listen

Unit 4: Professionalism in the Workplace:

  • Handling the Phone Professionally
  • Business Etiquette Essentials
  • Writing friendly and professional emails
  • Social media and technology savviness
  • Event planning
  • Making presentations

Unit 5: Self and Stress Management:

  • How to create the success mindset
  • How to remain motivated and passionate about work
  • Handling stress and pressure and anger at work
  • Work-life balance – how to achieve it
  • Taking care of yourself
  • Creating a comfortable and healthy work environment


Switzerland (Geneva)
6/12/2021 - 10/12/2021
Euro 4500
UAE (Dubai)
12/12/2021 - 16/12/2021
Euro 3700
Singapore (Singapore)
20/12/2021 - 24/12/2021
Euro 4500
Egypt (Cairo)
26/12/2021 - 30/12/2021
Euro 2500
Spain (madrid)
27/12/2021 - 31/12/2021
Euro 4500
Egypt (Sharm El-Sheikh)
2/1/2022 - 6/1/2022
Euro 2500
Egypt (Cairo)
9/1/2022 - 13/1/2022
Euro 2500
France (Paris)
17/1/2022 - 21/1/2022
Euro 4500
Turkey (Istanbul)
23/1/2022 - 27/1/2022
Euro 3000
Singapore (Singapore)
31/1/2022 - 4/2/2022
Euro 4500
Morocco (Casablanca)
7/2/2022 - 11/2/2022
Euro 2500
Spain (Barcelona)
7/2/2022 - 11/2/2022
Euro 4500
Ukraine (Kyiv)
7/2/2022 - 11/2/2022
Euro 3500
Italy (Rome)
14/2/2022 - 18/2/2022
Euro 4500
Canada (Toronto)
14/2/2022 - 18/2/2022
Euro 5000
Switzerland (Geneva)
28/2/2022 - 4/3/2022
Euro 4500
Spain (madrid)
28/2/2022 - 4/3/2022
Euro 4500
Malaysia (Kuala Lumpur)
13/3/2022 - 17/3/2022
Euro 3500
Netherlands (Amsterdam)
14/3/2022 - 18/3/2022
Euro 4500
Greece (Athens)
14/3/2022 - 18/3/2022
Euro 4500
Online
20/3/2022 - 24/3/2022
Euro 1250
UAE (Dubai)
3/4/2022 - 7/4/2022
Euro 3700
UK (London)
4/4/2022 - 8/4/2022
Euro 4500
Egypt (Cairo)
1/5/2022 - 5/5/2022
Euro 2500
Manama (Bahrain)
1/5/2022 - 5/5/2022
Euro 2500
Jordan (Amman)
29/5/2022 - 2/6/2022
Euro 2500
Malaysia (Kuala Lumpur)
29/5/2022 - 2/6/2022
Euro 3500
Turkey (Istanbul)
29/5/2022 - 2/6/2022
Euro 3000
UAE (Dubai)
12/6/2022 - 16/6/2022
Euro 3700
UK (London)
13/6/2022 - 17/6/2022
Euro 4500
Kuwait (Kuwait)
26/6/2022 - 30/6/2022
Euro 2500
Online
3/7/2022 - 7/7/2022
Euro 1250
Spain (Barcelona)
4/7/2022 - 8/7/2022
Euro 4500
UAE (Dubai)
17/7/2022 - 21/7/2022
Euro 3700
Spain (madrid)
15/8/2022 - 19/8/2022
Euro 4500
Egypt (Cairo)
21/8/2022 - 25/8/2022
Euro 2500
Oman(Muscat)
28/8/2022 - 1/9/2022
Euro 2500
Online
28/8/2022 - 1/9/2022
Euro 1250
Turkey (Istanbul)
4/9/2022 - 8/9/2022
Euro 3000
Manama (Bahrain)
11/9/2022 - 15/9/2022
Euro 2500
Jordan (Amman)
25/9/2022 - 29/9/2022
Euro 2500
UK (London)
26/9/2022 - 30/9/2022
Euro 4500
Spain (Barcelona)
26/9/2022 - 30/9/2022
Euro 4500
Turkey (Istanbul)
9/10/2022 - 13/10/2022
Euro 3000
UAE (Dubai)
23/10/2022 - 27/10/2022
Euro 3700
Egypt (Cairo)
23/10/2022 - 27/10/2022
Euro 2500
Italy (Rome)
31/10/2022 - 4/11/2022
Euro 4500
France (Paris)
7/11/2022 - 11/11/2022
Euro 4500
Malaysia (Kuala Lumpur)
13/11/2022 - 17/11/2022
Euro 3500
Spain (Marbella)
14/11/2022 - 18/11/2022
Euro 4500
USA (Boston)
21/11/2022 - 25/11/2022
Euro 5000