Measuring & Maximizing Training ROI

Introduction:

Training can have a strategic impact on an organization yet many organizations’ do not know or understand if they are receiving value for their investment in training. This training is designed to demonstrate that training has a strategic role and will demonstrate how organizations can obtain greater value from their investment in training

Targeted Groups:

Training Managers
Training Coordinators
Training Administrators
Training Staff
HR Managers
HR Staff

Conference Objectives:

At the end of this conference the participants will be able to:

Understand the issues related to measuring and maximizing training return on investment at both a strategic and operating level.
Plan, organize, and deliver training programs and events which are relevant to and will contribute to the attainment of the organization’s strategic objectives.
Demonstrate and be able to make the business case for specific training programs and events and therefore be able to justify training related expenditure.
Understand and be able to implement the techniques applicable to identifying and delivering relevant training needs.
Describe best practices concerning employee development and therefore contribute to the achievement of competitive edge by improving employee retention rates.
Monitor and review the effectiveness and impact of the training ‘spend’ and as a result be able to apply measures to training-related processes.

Targeted Competencies:

Setting training investment at the strategic level and establishing its contribution to the achievement of strategic organizational objectives
Ensuring that proposed training programs are relevant and the business case is made for the planned expenditure
Learning techniques to monitor the impact of training in the workplace
Learning techniques to identify future training needs at the strategic, operating and individual level
Being able to establish that the maximum return on the training investment has been achieved

Conference Content:
Unit 1: Overview of the Strategic Role of Training:

The strategic context of training
The business case for training investment
The principles of effective employee development
Training models and approaches
Establishing training needs
Evaluating training
Establishing appropriate processes for measuring training return on investment (ROI)
The role of senior managers, HR professionals and line managers in measuring and maximizing the training ROI

Unit 2: Aligning Training to Business Objectives- Maximizing Training ROI:

The organizational context
Business Strategy: the need for long term planning for future skills and competences and the identification of skills gaps
Identifying the training need
Aligning training with business needs
Planning training
Delivering effective training
Maximizing training ROI

Unit 3: Measuring Training Return on Investment ROI:

The arguments for and against measuring the cost and effectiveness of training
Making the business case
What and how to measure
Identifying the appropriate success criteria
Measuring the effectiveness of training
Forecasting costs
Forecasting benefits
Calculating the training ROI

Unit 4: Managing the Training Process:

Identifying the appropriate approach to training
The roles and responsibilities of senior managers, HR professionals, line managers and employees
Establishing training objectives at the strategic level
Identifying training objectives at the operating and individual level
Maximizing ROI - preparing training budgets
Planning and Implementing training
Internal or external training provision
Determining how training will be evaluated