: Mercury Training Center
: Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Conferences

Employee Relations: Motivation, Grievances and Discipline (Certified Employee Relationship Specialist)


Introduction:

The program is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organization. It will enable the creation of a working environment in which all staff can contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

Targeted Groups:

  • Managers, Supervisors, and Team Leaders
  • Human Resources Specialists
  • Employees who want to gain new skills and knowledge to improve their career

Conference Objectives:

At the end of this conference the participants will be able to:

  • Create a close working relationship between the ER and the rest of the organization
  • Establish the policies that create an effective ER function
  • Match these policies to the practices that support them
  • Get the best from people
  • Address key issues for ER and Supervisors/Team Leaders such as handling absence, poor timekeeping, and unrealistic aspirations for promotion
  • Relate the role of ER to the role of the Managers/Supervisor and Team Leader
  • Manage the change
  • Deal with performance problems and modify the behavior of employees
  • Influence the behavior of managers and team leaders
  • Operate disciplinary procedures and grievance procedure
  • Know how to manage absence
  • Understand the role of an Employee Assistance program
  • Recognize the different roles of HR and ER staff; line managers, supervisors and team leaders

Targeted Competencies:

  • Leadership skills
  • Communication skills
  • Performance management
  • Employees relations

Conference Content:
Unit 1: The Core Role of Employee Relations:

  • The Context
  • Change Management
  • ER and Nationalisation
  • Understanding the Rationale of ER
  • The Core Role of ER
  • The distinction between the role of the ER and the role of the Manager
  • The Impact on Policies and Procedures
  • Change Agent and Employee Champion
  • The Psychological Contract

Unit 2: The ER function in Practice:

  • Communications
  • Team Briefing
  • Consultation
  • Discipline - Gross misconduct
  • Discipline - poor performance
  • Appeals
  • Handling sickness absence
  • Return to work interviews
  • Notification Rules
  • Trigger Mechanisms

Unit 3: Supporting the Manager, Supervisor or Team Leader:

  • Grievances
  • Conducting the Grievance Interview
  • Management’s right to manage
  • Equal Opportunities
  • Discrimination
  • Equality and diversity
  • Harassment and Bullying
  • Motivation

Unit 4: Managing Performance, Counselling, Providing Employee Assistance:

  • The performance management process
  • Motivation and Goal Theory
  • Giving Feedback
  • Coaching
  • Counseling – Managers and Supervisors
  • Counseling employees
  • A Counselling Style Inventory
  • Employee Assistance Programmes

Unit 5: Getting the Best from People:

  • Getting the best from People
  • Then characteristics of leaders
  • Leading VS Managing
  • Leadership Competencies
  • Leadership development
  • 360-degree feedback
  • Personal Development Planning


Egypt (Sharm El-Sheikh)
12/12/2021 - 16/12/2021
Euro 2500
Turkey (Istanbul)
19/12/2021 - 23/12/2021
Euro 3000
Malaysia (Kuala Lumpur)
26/12/2021 - 30/12/2021
Euro 3500
Manama (Bahrain)
2/1/2022 - 6/1/2022
Euro 2500
UAE (Dubai)
9/1/2022 - 13/1/2022
Euro 3700
Spain (Barcelona)
17/1/2022 - 21/1/2022
Euro 4500
Spain (madrid)
17/1/2022 - 21/1/2022
Euro 4500
Netherlands (Amsterdam)
24/1/2022 - 28/1/2022
Euro 4500
Spain (Marbella)
24/1/2022 - 28/1/2022
Euro 4500
Malaysia (Kuala Lumpur)
6/2/2022 - 10/2/2022
Euro 3500
Jordan (Amman)
13/2/2022 - 17/2/2022
Euro 2500
Online
13/2/2022 - 17/2/2022
Euro 1250
USA (Boston)
14/2/2022 - 18/2/2022
Euro 5000
Oman(Muscat)
27/2/2022 - 3/3/2022
Euro 2500
Italy (Rome)
7/3/2022 - 11/3/2022
Euro 4500
Egypt (Cairo)
20/3/2022 - 24/3/2022
Euro 2500
Turkey (Istanbul)
20/3/2022 - 24/3/2022
Euro 3000
UK (London)
11/4/2022 - 15/4/2022
Euro 4500
France (Paris)
11/4/2022 - 15/4/2022
Euro 4500
Online
24/4/2022 - 28/4/2022
Euro 1250
Switzerland (Geneva)
2/5/2022 - 6/5/2022
Euro 4500
Canada (Toronto)
2/5/2022 - 6/5/2022
Euro 5000
Malaysia (Kuala Lumpur)
15/5/2022 - 19/5/2022
Euro 3500
Ukraine (Kyiv)
16/5/2022 - 20/5/2022
Euro 3500
UAE (Dubai)
22/5/2022 - 26/5/2022
Euro 3700
Egypt (Cairo)
29/5/2022 - 2/6/2022
Euro 2500
UK (London)
30/5/2022 - 3/6/2022
Euro 4500
Egypt (Sharm El-Sheikh)
5/6/2022 - 9/6/2022
Euro 2500
Morocco (Casablanca)
27/6/2022 - 1/7/2022
Euro 2500
Turkey (Istanbul)
3/7/2022 - 7/7/2022
Euro 3000
Italy (Rome)
11/7/2022 - 15/7/2022
Euro 4500
Egypt (Cairo)
17/7/2022 - 21/7/2022
Euro 2500
Germany (Munich)
18/7/2022 - 22/7/2022
Euro 4500
UAE (Dubai)
21/8/2022 - 25/8/2022
Euro 3700
Netherlands (Amsterdam)
22/8/2022 - 26/8/2022
Euro 4500
Online
28/8/2022 - 1/9/2022
Euro 1250
Spain (Barcelona)
29/8/2022 - 2/9/2022
Euro 4500
Spain (madrid)
29/8/2022 - 2/9/2022
Euro 4500
France (Paris)
12/9/2022 - 16/9/2022
Euro 4500
Spain (Barcelona)
12/9/2022 - 16/9/2022
Euro 4500
Turkey (Istanbul)
25/9/2022 - 29/9/2022
Euro 3000
Jordan (Amman)
2/10/2022 - 6/10/2022
Euro 2500
Greece (Athens)
10/10/2022 - 14/10/2022
Euro 4500
Kuwait (Kuwait)
23/10/2022 - 27/10/2022
Euro 2500
UAE (Dubai)
30/10/2022 - 3/11/2022
Euro 3700
Egypt (Cairo)
30/10/2022 - 3/11/2022
Euro 2500
Egypt (Sharm El-Sheikh)
30/10/2022 - 3/11/2022
Euro 2500
Online
30/10/2022 - 3/11/2022
Euro 1250
Singapore (Singapore)
21/11/2022 - 25/11/2022
Euro 4500
UK (London)
28/11/2022 - 2/12/2022
Euro 4500