: Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 London-UK: +447481362802
-->

Conferences

Mastering Supervisory Skills


Introduction:

Mastering Supervisory Skills is an exciting and interactive conference designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform efficiently in the modern business

Targeted Groups:

  • Supervisors
  • Team leaders
  • Employees who are potential to be promoted to a supervisory position
  • Persons who want to gain supervisory skills to improve their career

Conference Objectives:

At the end of this conference the participants will be able to:

  • Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization
  • Develop a strategy for enhancing the effectiveness of their teams
  • Develop a strategy to support and develop the performance of each member of their staff
  • Implement changes and ensure continuous improvement
  • Review their working practices and managerial style

Targeted Competencies:

  • Leadership skills
  • Communication skills
  • Managing performance
  • Time management
  • Delegation skills

Conference Content:
Unit 1: The Supervisor's Role and Competences:

  • Roles and responsibilities of the supervisor
  • The competency concept - measuring actual behaviors against the model
  • Understanding organizational culture
  • Developing a network of relationships and influence

Unit 2: Delegation and Management Style:

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem-solving and decision making
  • Managing team meetings

Unit 3: Communication Skills:

  • Improving communications and relationships
  • Dimensions of staff performance
  • Practical motivation
  • Appraisal - case studies in performance management
  • Coaching and developing staff - the skills of on-job training

Unit 4: Managing Performance & Relationships:

  • Assertiveness
  • People problems and problem people
  • Constructive criticism - giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

Unit 5: Managing Change and Continuous Improvement:

  • Concept of continuous improvement
  • Improving systems and processes
  • Engaging and enthusing the team  
  • Creative thinking techniques
  • Implementing change
  • Influencing skills - making a case and managing the ‘politics’
  • Action planning


UAE (Dubai)
15/8/2021 - 19/8/2021
Euro 2500
UAE (Dubai)
7/11/2021 - 11/11/2021
Euro 2500
UAE (Dubai)
6/6/2021 - 10/6/2021
Euro 2500
Egypt (Cairo)
19/9/2021 - 23/9/2021
Euro 2500
Egypt (Cairo)
4/7/2021 - 8/7/2021
Euro 2500
Morocco (Casablanca)
11/4/2021 - 15/4/2021
Euro 2500
Jordan (Amman)
30/5/2021 - 3/6/2021
Euro 2500
Jordan (Amman)
19/9/2021 - 23/9/2021
Euro 2500
UK (London)
27/9/2021 - 1/10/2021
Euro 4500
UK (London)
30/8/2021 - 3/9/2021
Euro 4500
UK (London)
15/3/2021 - 19/3/2021
Euro 4500
Egypt (Sharm El-Sheikh)
8/8/2021 - 12/8/2021
Euro 2500
Egypt (Sharm El-Sheikh)
21/3/2021 - 25/3/2021
Euro 2500
Malaysia (Kuala Lumpur)
1/8/2021 - 5/8/2021
Euro 3500
Malaysia (Kuala Lumpur)
18/4/2021 - 22/4/2021
Euro 3500
Malaysia (Kuala Lumpur)
24/10/2021 - 28/10/2021
Euro 3500
Turkey (Istanbul)
23/5/2021 - 27/5/2021
Euro 3000
Turkey (Istanbul)
18/7/2021 - 22/7/2021
Euro 3000
Turkey (Istanbul)
10/10/2021 - 14/10/2021
Euro 3000
Turkey (Istanbul)
28/2/2021 - 4/3/2021
Euro 3000
France (Paris)
12/4/2021 - 16/4/2021
Euro 4500
France (Paris)
20/12/2021 - 24/12/2021
Euro 4500
Switzerland (Geneva)
2/8/2021 - 6/8/2021
Euro 4500
Spain (Barcelona)
2/8/2021 - 6/8/2021
Euro 4500
Spain (Barcelona)
4/10/2021 - 8/10/2021
Euro 4500
Italy (Rome)
16/8/2021 - 20/8/2021
Euro 4500
Italy (Rome)
21/6/2021 - 25/6/2021
Euro 4500
Manama (Bahrain)
28/11/2021 - 2/12/2021
Euro 2500
Manama (Bahrain)
23/5/2021 - 27/5/2021
Euro 2500
Oman(Muscat)
7/3/2021 - 11/3/2021
Euro 2500
Kuwait (Kuwait)
4/7/2021 - 8/7/2021
Euro 2500
Spain (madrid)
29/11/2021 - 3/12/2021
Euro 4500
Spain (madrid)
12/4/2021 - 16/4/2021
Euro 4500
Singapore (Singapore)
24/5/2021 - 28/5/2021
Euro 4500
USA (Boston)
25/1/2021 - 29/1/2021
Euro 5000
Netherlands (Amsterdam)
22/11/2021 - 26/11/2021
Euro 4500
Netherlands (Amsterdam)
22/3/2021 - 26/3/2021
Euro 4500
Canada (Toronto)
13/9/2021 - 17/9/2021
Euro 5000
Germany (Munich)
18/10/2021 - 22/10/2021
Euro 4500
Online
11/7/2021 - 15/7/2021
Euro 1250
Online
28/11/2021 - 2/12/2021
Euro 1250
Online
20/6/2021 - 24/6/2021
Euro 1250