: Mercury Training Center
: Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802


Mastering Supervisory Skills


Mastering Supervisory Skills is an exciting and interactive conference designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform efficiently in the modern business

Targeted Groups:

  • Supervisors
  • Team leaders
  • Employees who are potential to be promoted to a supervisory position
  • Persons who want to gain supervisory skills to improve their career

Conference Objectives:

At the end of this conference the participants will be able to:

  • Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization
  • Develop a strategy for enhancing the effectiveness of their teams
  • Develop a strategy to support and develop the performance of each member of their staff
  • Implement changes and ensure continuous improvement
  • Review their working practices and managerial style

Targeted Competencies:

  • Leadership skills
  • Communication skills
  • Managing performance
  • Time management
  • Delegation skills

Conference Content:
Unit 1: The Supervisor's Role and Competences:

  • Roles and responsibilities of the supervisor
  • The competency concept - measuring actual behaviors against the model
  • Understanding organizational culture
  • Developing a network of relationships and influence

Unit 2: Delegation and Management Style:

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem-solving and decision making
  • Managing team meetings

Unit 3: Communication Skills:

  • Improving communications and relationships
  • Dimensions of staff performance
  • Practical motivation
  • Appraisal - case studies in performance management
  • Coaching and developing staff - the skills of on-job training

Unit 4: Managing Performance & Relationships:

  • Assertiveness
  • People problems and problem people
  • Constructive criticism - giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

Unit 5: Managing Change and Continuous Improvement:

  • Concept of continuous improvement
  • Improving systems and processes
  • Engaging and enthusing the team  
  • Creative thinking techniques
  • Implementing change
  • Influencing skills - making a case and managing the ‘politics’
  • Action planning