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HR Management

Process Troubleshooting and Problem Solving




Introduction:

Excellent Troubleshooting skills are considered a core competency for 'Best-in-Class' industrial companies. If your company’s goals include minimizing downtime then this course is a must because it delivers rapid, safe Troubleshooting.

Targeted Groups:

  • Employees who are responsible for leading and directing people to achieve and improve productivity levels
  • Those faced with the challenge of solving problems
  • Production, Maintenance Engineering, and Process Engineering personnel
  • Supervisors who are involved in the Operations / Maintenance function
  • Planners, Coordinators, Engineers and Technologists

Course Objective:

At the end of this course the participants will be able to:

  • Apply appropriate knowledge and cross-functional resources in addressing issues.
  • Consider alternatives and chooses the best, workable solution (i.e., considers the pros and cons, trade-offs, timing, available resources).
  • Make effective decisions by balancing analysis with decisiveness.
  • Understand problems by gathers relevant information.
  • Integrate information from a variety of sources to arrive at optimal solutions.
  • Apply accurate logic to facts; detects inaccuracies or flaws in reasoning.
  • Create alternative ideas & innovative thinking.
  • Focus on how to become a 'Top Gun' Troubleshooter
  • Develop a structured approach to Troubleshooting and Problem Solving which uses a common terminology and shared understanding
  • Point the way to Continuous Improvement in the way you run their processes and make incremental efficiency gains
  • Understand the difference between having a techniques manual on the bookshelf - and making it work
  • Identify the "motivated" people who should be the champions of Troubleshooting and Problem Solving - and who should just follow
  • Understand work practices which "allow" success in Troubleshooting and Problem Solving

Targeted Competencies:

  • Analytical thinking
  • Problem-solving
  • Decision making
  • Change management

Course Content:

Unit 1: Concepts:

  • The nature of process problems affecting performance
  • Performance defined in terms of generic variables: Speed; Quality; and Cost
  • Effort inputs in context - Asset-based or Business Process-based
  • Structured approach - The Operations Process redefined
  • Configuration; Operation; and Optimization
  • Maturity Indexing: Planning; Control, Congruence, Empowerment
  • 6 Big Losses, 7 Wastes

Unit 2: Tools and Techniques:

  • Interactive and Dynamic variable relationships analysis
  • Techniques introduction
  • Tools introduction
  • Problem Analysis
  • Practical Use of Tools and Techniques
  • Tools & Techniques - selecting the right one

Unit 3: People Issues:

  • Working practices - empowerment or impairment?
  • Group dynamics
  • Individual motivators
  • Developing Troubleshooting and Problem-Solving skills
  • Managing change

Unit 4: Operator, Maintainer, Designer Interface:

  • Cross-functional and Teamworking
  • Introduction to the Theory of Inventive Problem Solving
  • Auditing your process to a dynamic standard
  • Effect of Maintenance/Operations strategy
  • Development of Standards and Key Performance Indicators
  • Life Cycle Costing, Design for Operation, Design for Maintenance

Unit 5: Open Forum:

  • Concepts, Tools, and Techniques applied to problems
  • Configuration Management
  • Commercial Programs
  • The Critical stages of Data Maturity
  • Case Studies and Action Plans