Excellent Troubleshooting skills are considered a core competency for 'Best-in-Class' industrial companies. If your company’s goals include minimizing downtime then this course is a must because it delivers rapid, safe Troubleshooting.
- Employees who are responsible for leading and directing people to achieve and improve productivity levels
- Those faced with the challenge of solving problems
- Production, Maintenance Engineering, and Process Engineering personnel
- Supervisors who are involved in the Operations / Maintenance function
- Planners, Coordinators, Engineers and Technologists
At the end of this course the participants will be able to:
- Apply appropriate knowledge and cross-functional resources in addressing issues.
- Consider alternatives and chooses the best, workable solution (i.e., considers the pros and cons, trade-offs, timing, available resources).
- Make effective decisions by balancing analysis with decisiveness.
- Understand problems by gathers relevant information.
- Integrate information from a variety of sources to arrive at optimal solutions.
- Apply accurate logic to facts; detects inaccuracies or flaws in reasoning.
- Create alternative ideas & innovative thinking.
- Focus on how to become a 'Top Gun' Troubleshooter
- Develop a structured approach to Troubleshooting and Problem Solving which uses a common terminology and shared understanding
- Point the way to Continuous Improvement in the way you run their processes and make incremental efficiency gains
- Understand the difference between having a techniques manual on the bookshelf - and making it work
- Identify the "motivated" people who should be the champions of Troubleshooting and Problem Solving - and who should just follow
- Understand work practices which "allow" success in Troubleshooting and Problem Solving
- Analytical thinking
- Decision making
- Change management
Unit 1: Concepts:
- The nature of process problems affecting performance
- Performance defined in terms of generic variables: Speed; Quality; and Cost
- Effort inputs in context - Asset-based or Business Process-based
- Structured approach - The Operations Process redefined
- Configuration; Operation; and Optimization
- Maturity Indexing: Planning; Control, Congruence, Empowerment
- 6 Big Losses, 7 Wastes
Unit 2: Tools and Techniques:
- Interactive and Dynamic variable relationships analysis
- Techniques introduction
- Tools introduction
- Problem Analysis
- Practical Use of Tools and Techniques
- Tools & Techniques - selecting the right one
Unit 3: People Issues:
- Working practices - empowerment or impairment?
- Group dynamics
- Individual motivators
- Developing Troubleshooting and Problem-Solving skills
- Managing change
Unit 4: Operator, Maintainer, Designer Interface:
- Cross-functional and Teamworking
- Introduction to the Theory of Inventive Problem Solving
- Auditing your process to a dynamic standard
- Effect of Maintenance/Operations strategy
- Development of Standards and Key Performance Indicators
- Life Cycle Costing, Design for Operation, Design for Maintenance
Unit 5: Open Forum:
- Concepts, Tools, and Techniques applied to problems
- Configuration Management
- Commercial Programs
- The Critical stages of Data Maturity
- Case Studies and Action Plans