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Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

HR Management Courses


Process Troubleshooting and Problem Solving

Introduction:

Excellent Troubleshooting skills are considered a core competency for 'Best-in-Class' industrial companies. If your company’s goals include minimizing downtime then this course is a must because it delivers rapid, safe Troubleshooting.

Targeted Groups:

  • Employees who are responsible for leading and directing people to achieve and improve productivity levels
  • Those faced with the challenge of solving problems
  • Production, Maintenance Engineering, and Process Engineering personnel
  • Supervisors who are involved in the Operations / Maintenance function
  • Planners, Coordinators, Engineers and Technologists

Course Objective:

At the end of this course the participants will be able to:

  • Apply appropriate knowledge and cross-functional resources in addressing issues.
  • Consider alternatives and chooses the best, workable solution (i.e., considers the pros and cons, trade-offs, timing, available resources).
  • Make effective decisions by balancing analysis with decisiveness.
  • Understand problems by gathers relevant information.
  • Integrate information from a variety of sources to arrive at optimal solutions.
  • Apply accurate logic to facts; detects inaccuracies or flaws in reasoning.
  • Create alternative ideas & innovative thinking.
  • Focus on how to become a 'Top Gun' Troubleshooter
  • Develop a structured approach to Troubleshooting and Problem Solving which uses a common terminology and shared understanding
  • Point the way to Continuous Improvement in the way you run their processes and make incremental efficiency gains
  • Understand the difference between having a techniques manual on the bookshelf - and making it work
  • Identify the "motivated" people who should be the champions of Troubleshooting and Problem Solving - and who should just follow
  • Understand work practices which "allow" success in Troubleshooting and Problem Solving

Targeted Competencies:

  • Analytical thinking
  • Problem-solving
  • Decision making
  • Change management

Course Content:

Unit 1: Concepts:

  • The nature of process problems affecting performance
  • Performance defined in terms of generic variables: Speed; Quality; and Cost
  • Effort inputs in context - Asset-based or Business Process-based
  • Structured approach - The Operations Process redefined
  • Configuration; Operation; and Optimization
  • Maturity Indexing: Planning; Control, Congruence, Empowerment
  • 6 Big Losses, 7 Wastes

Unit 2: Tools and Techniques:

  • Interactive and Dynamic variable relationships analysis
  • Techniques introduction
  • Tools introduction
  • Problem Analysis
  • Practical Use of Tools and Techniques
  • Tools & Techniques - selecting the right one

Unit 3: People Issues:

  • Working practices - empowerment or impairment?
  • Group dynamics
  • Individual motivators
  • Developing Troubleshooting and Problem-Solving skills
  • Managing change

Unit 4: Operator, Maintainer, Designer Interface:

  • Cross-functional and Teamworking
  • Introduction to the Theory of Inventive Problem Solving
  • Auditing your process to a dynamic standard
  • Effect of Maintenance/Operations strategy
  • Development of Standards and Key Performance Indicators
  • Life Cycle Costing, Design for Operation, Design for Maintenance

Unit 5: Open Forum:

  • Concepts, Tools, and Techniques applied to problems
  • Configuration Management
  • Commercial Programs
  • The Critical stages of Data Maturity
  • Case Studies and Action Plans

HR Management Courses
Process Troubleshooting and Problem Solving (HR6019)

 

Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey)

training@mercury-training.com +905395991206

London (UK)

training@mercury-training.com +447481362802

Amman (Jordan)

training@mercury-training.com +962785666966