Introduction:
This new and much-needed program is offered for the first time this year. The HR administrator’s critical role is rapidly changing; the new importance of HR, its changing shape, and responsibilities all require outstanding administrative support and leadership.
Two of the world's highest-paid HR professionals started as HR administrators, it’s a career with no boundaries providing you have the right approach for the new challenges of tomorrow HR.
Targeted Groups:
- HR Managers
- HR Professionals
- HR Administrators
- Officers who wish to develop their knowledge and improve their HR administration skills
Course Objectives:
At the end of this course the participants will be able to:
- Know and be able to demonstrate to others how a world-class integrated HR function operates
- Be able to show others the real value HR can deliver to any organization
- Understand how people are the essential ingredient in any organization – master personality, competence and performance –the three key people ingredients
- Use new techniques and software to get the best from your existing HR data
- Understand the complete role of HR and the new organizational map
- Understand how HR data can be better managed and how predictive forecasting works
- Master the complete role of tomorrows world-class HR functions
- Find out what outstanding HR has to offer world-class companies
- Be able to have the confidence and knowledge to become more efficient when returning to work
Targeted Competencies:
- Forward Planning and business results
- Effective and efficient use of time
- Mastery of new HR skills
- Able to create business value
- Business data management
Course Content:
Unit 1: Does HR Provide a Good Service?
- What does HR do VS What should it do
- How should HR success be measured
- Getting HR aligned with organizational needs
- Debrief review
- Understanding who is our customer
Unit 2: HR in Alignment From Structure to Strategy:
- Moving to greater effectiveness- the new shape of HR functions
- The key critical areas of HR –the new HR map of activities
- Key activity one – where HR fits with organizational strategy
- Ways of improving cooperation between HR and other departments
- Tools to help us work better with other departments
Unit 3: From Recruitment to Performance Appraisal – Critical Processes:
- Key activity two Recruitment and selection – your involvement in the process.
- Recruitment is the gateway into the organization
- Recruitment in action
- Recent improvement in the recruitment process and how to streamline the process
- Key Activity three Performance appraisal – how much does this cost –
- Is performance appraisal good value? What is it designed to do?
- The need to measure and collect two critical pieces of data – Competencies and performance ratings. How to improve this process
Unit 4: Training and HR processes:
- Key activity four How to code, priorities and get a streamlined system for training
- The new training schema
- Activities involved in training – getting it right
- Key activity five – Pay bonus and rewards - new ideas and methods to improve motivation
- Key activity six – Grievance – disciplinary and rules and regulations – the most difficult area; disciplinary issues
- What other companies do
Unit 5: Making Things Happen Correctly:
- Key activity seven – HR’s role as leaders
- Innovation in succession planning – approaches
- Key activity eight – People are not your most valuable asset – the right people are – measuring human capital
- Key activity nine – the new HR powerhouse – manpower planning
- Using HR data to significantly help the business
- Key activity ten – the role of HR in managing processes
