Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Human Resources Management Courses (HR)

The HR Administrator's Role


This new and much-needed program is offered for the first time this year. The HR administrator’s critical role is rapidly changing; the new importance of HR, its changing shape, and responsibilities all require outstanding administrative support and leadership.

Two of the world's highest-paid HR professionals started as HR administrators, it’s a career with no boundaries providing you have the right approach for the new challenges of tomorrow HR.

Targeted Groups:

  • HR Managers
  • HR Professionals
  • HR Administrators
  • Officers who wish to develop their knowledge and improve their HR administration skills

Course Objectives:

At the end of this course the participants will be able to:

  • Know and be able to demonstrate to others how a world-class integrated HR function operates
  • Be able to show others the real value HR can deliver to any organization
  • Understand how people are the essential ingredient in any organization – master personality, competence and performance –the three key people ingredients
  • Use new techniques and software to get the best from your existing HR data
  • Understand the complete role of HR and the new organizational map
  • Understand how HR data can be better managed and how predictive forecasting works
  • Master the complete role of tomorrows world-class HR functions
  • Find out what outstanding HR has to offer world-class companies
  • Be able to have the confidence and knowledge to become more efficient when returning to work

Targeted Competencies:

  • Forward Planning and business results
  • Effective and efficient use of time
  • Mastery of new HR skills
  • Able to create business value
  • Business data management

Course Content:

Unit 1: Does HR Provide a Good Service?

  • What does HR do VS What should it do
  • How should HR success be measured
  • Getting HR aligned with organizational needs
  • Debrief review
  • Understanding who is our customer

Unit 2: HR in Alignment From Structure to Strategy:

  • Moving to greater effectiveness- the new shape of HR functions
  • The key critical areas of HR –the new HR map of activities
  • Key activity one – where HR fits with organizational strategy
  • Ways of improving cooperation between HR and other departments
  • Tools to help us work better with other departments

Unit 3: From Recruitment to Performance Appraisal – Critical Processes:

  • Key activity two Recruitment and selection – your involvement in the process.
  • Recruitment is the gateway into the organization
  • Recruitment in action
  • Recent improvement in the recruitment process and how to streamline the process
  • Key Activity three Performance appraisal – how much does this cost –
  • Is performance appraisal good value? What is it designed to do?
  • The need to measure and collect two critical pieces of data – Competencies and performance ratings. How to improve this process

Unit 4: Training and HR processes:

  • Key activity four How to code, priorities and get a streamlined system for training
  • The new training schema
  • Activities involved in training – getting it right
  • Key activity five – Pay bonus and rewards - new ideas and methods to improve motivation
  • Key activity six – Grievance – disciplinary and rules and regulations – the most difficult area; disciplinary issues
  • What other companies do

Unit 5: Making Things Happen Correctly:

  • Key activity seven – HR’s role as leaders
  • Innovation in succession planning – approaches
  • Key activity eight – People are not your most valuable asset – the right people are – measuring human capital
  • Key activity nine – the new HR powerhouse – manpower planning
  • Using HR data to significantly help the business
  • Key activity ten – the role of HR in managing processes

Human Resources Management Courses (HR)
The HR Administrator's Role (HR3024)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966