Customer Service Training & Certification Courses


Customer Due Diligence (CDD) Course

Introduction:

Customer Due Diligence (CDD) is a fundamental process financial institutions and various industries use to assess and mitigate risks associated with financial crimes, fraud, and compliance breaches. This course provides an in-depth understanding of CDD's principles, procedures, and regulatory requirements. Participants will explore the importance of verifying customer identities, assessing risk levels, and maintaining compliance with international standards and local regulations.

This Customer Due Diligence (CDD) course is designed for compliance, risk management, and financial services professionals. It equips participants with practical tools and best practices for implementing effective CDD strategies. By mastering these skills, organizations can enhance their anti-money laundering (AML) efforts, safeguard their reputations, and foster strong, trustworthy customer relationships.

The Customer Due Diligence (CDD) program provides an in-depth understanding of the CDD process and its critical role in maintaining financial security. It covers the CDD rule and explains its meaning and purpose. Participants will learn about the CDD process, customer due diligence procedures, and how to effectively identify high-risk customers.

Participants in this Customer Due Diligence (CDD) training will highlight the importance of implementing customer due diligence and the role of a customer due diligence analyst in ensuring compliance with the customer due diligence CDD rule. They will have a clear understanding of customer due diligence solutions and why customer due diligence is important for protecting businesses against potential risks.

Targeted Groups:

  • Compliance Officers.
  • Risk Management Professionals.
  • Financial Analysts.
  • Bank Relationship Managers.
  • Anti-Money Laundering (AML) Specialists.
  • Regulatory and Legal Advisors.
  • Internal Auditors.
  • Financial Services Consultants.
  • Insurance Professionals.
  • Business Owners and Entrepreneurs.

Course Objectives:

At the end of this Customer Due Diligence (CDD) course, the participants will be able to:

  • Understand the principles and importance of Customer Due Diligence (CDD).
  • Learn the regulatory frameworks governing CDD processes.
  • Develop skills in customer identification and risk profiling.
  • Implement effective Enhanced Due Diligence (EDD) measures.
  • Detect and respond to suspicious activities effectively.
  • Strengthen compliance with Anti-Money Laundering (AML) regulations.
  • Enhance record-keeping and reporting practices.
  • Build a robust framework for ongoing customer monitoring.
  • Foster ethical practices in due diligence activities.
  • Minimize financial and reputational risks for organizations.

Targeted Competencies:

By the end of this Customer Due Diligence (CDD) program, the participant's competencies will:

  • Customer Identification and Verification.
  • Risk Assessment and Profiling.
  • Regulatory Compliance and Reporting.
  • Anti-Money Laundering (AML) Knowledge.
  • Enhanced Due Diligence (EDD) Techniques.
  • Monitoring and Record-Keeping.
  • Suspicious Activity Detection.
  • Analytical and Investigative Skills.
  • Communication and Documentation.
  • Ethical Decision-Making.

Course Content:

Unit 1: Introduction to Customer Due Diligence (CDD):

  • Define Customer Due Diligence and its role in compliance.
  • Explore the significance of CDD in financial crime prevention.
  • Understand key regulatory frameworks and international standards.
  • Discuss the impact of weak CDD processes on organizations.
  • Examine the role of CDD in Anti-Money Laundering (AML) initiatives.

Unit 2: Customer Identification and Risk Profiling:

  • Learn techniques for verifying customer identities.
  • Explore the Know Your Customer (KYC) process.
  • Assess risk levels based on customer profiles.
  • Identify high-risk customers and transactions.
  • Understand tools and technology used in customer verification.

Unit 3: Enhanced Due Diligence (EDD) Procedures:

  • Differentiate between standard and enhanced due diligence.
  • Apply EDD for high-risk customers and jurisdictions.
  • Learn how to collect additional data for thorough investigations.
  • Understand how to evaluate politically exposed persons (PEPs).
  • Develop effective strategies for mitigating risks.

Unit 4: Monitoring, Reporting, and Record-Keeping:

  • Establish methods for ongoing monitoring of customer activities.
  • Detect red flags and suspicious transactions.
  • Learn effective reporting techniques for compliance breaches.
  • Review record-keeping standards and legal requirements.
  • Ensure timely and accurate submission of compliance reports.

Unit 5: Practical Applications and Ethical Practices:

  • Analyze case studies on successful CDD implementations.
  • Apply ethical decision-making in complex scenarios.
  • Develop an action plan for implementing CDD in your organization.
  • Explore common challenges and solutions in CDD processes.
  • Understand the role of collaboration across departments for CDD success.

Cairo (Egypt)
04 - 08 May 2025
3500 Euro
Sharm El-Sheikh (Egypt)
18 - 22 May 2025
4500 Euro
Kuala Lumpur (Malaysia)
25 - 29 May 2025
4400 Euro
London (UK)
26 - 30 May 2025
5500 Euro
Barcelona (Spain)
26 - 30 May 2025
5300 Euro
Vienna (Austria)
02 - 06 Jun 2025
5500 Euro
Dubai (UAE)
08 - 12 Jun 2025
4400 Euro
Casablanca (Morocco)
09 - 13 Jun 2025
4000 Euro
New York (USA)
16 - 20 Jun 2025
7200 Euro
Amman (Jordan)
22 - 26 Jun 2025
3200 Euro
Online
29 Jun - 03 Jul 2025
1900 Euro
Istanbul (Turkey)
06 - 10 Jul 2025
4900 Euro
Barcelona (Spain)
25 - 29 Aug 2025
5300 Euro
Boston (USA)
25 - 29 Aug 2025
7200 Euro
Cairo (Egypt)
31 Aug - 04 Sep 2025
3500 Euro
Kuala Lumpur (Malaysia)
31 Aug - 04 Sep 2025
4400 Euro
London (UK)
08 - 12 Sep 2025
5500 Euro
Munich (Germany)
15 - 19 Sep 2025
5300 Euro
Milan (Italy)
06 - 10 Oct 2025
5900 Euro
Lisbon (Portugal)
06 - 10 Oct 2025
5300 Euro
Amsterdam (Netherlands)
13 - 17 Oct 2025
5300 Euro
Dubai (UAE)
19 - 23 Oct 2025
4400 Euro
Online
19 - 23 Oct 2025
1900 Euro
Rome (Italy)
27 - 31 Oct 2025
5900 Euro
Madrid (Spain)
03 - 07 Nov 2025
5300 Euro
Sharm El-Sheikh (Egypt)
23 - 27 Nov 2025
4500 Euro
Istanbul (Turkey)
30 Nov - 04 Dec 2025
4900 Euro
Manama (Bahrain)
30 Nov - 04 Dec 2025
4500 Euro
Paris (France)
08 - 12 Dec 2025
5300 Euro
Vienna (Austria)
08 - 12 Dec 2025
5500 Euro
Madrid (Spain)
22 - 26 Dec 2025
5300 Euro
Amsterdam (Netherlands)
22 - 26 Dec 2025
5300 Euro
Amman (Jordan)
28 Dec 2025 - 01 Jan 2026
3200 Euro
Cairo (Egypt)
11 - 15 Jan 2026
3500 Euro
Manama (Bahrain)
01 - 05 Feb 2026
4500 Euro
Barcelona (Spain)
09 - 13 Feb 2026
5300 Euro
Kuala Lumpur (Malaysia)
15 - 19 Feb 2026
4400 Euro
London (UK)
16 - 20 Feb 2026
5500 Euro
Istanbul (Turkey)
22 - 26 Feb 2026
4900 Euro
Geneva (Switzerland)
23 - 27 Feb 2026
6500 Euro
Dubai (UAE)
15 - 19 Mar 2026
4400 Euro
Rome (Italy)
16 - 20 Mar 2026
5900 Euro
Washington (USA)
23 - 27 Mar 2026
7200 Euro
Online
05 - 09 Apr 2026
1900 Euro
Paris (France)
13 - 17 Apr 2026
5300 Euro

Customer Service Training & Certification Courses
Customer Due Diligence (CDD) Course (CS)

 

Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.