Mastering Human Resources Management Courses and HR Certifications


Employee relations and services management

Introduction:

The course is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organization. The course will enable the creation of a working environment in which all staff can contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

Targeted Groups:

  • Managers, Supervisors, and Team Leaders
  • Human Resources Specialists
  • Employees who want to gain new skills and knowledge to improve their career

Course Objectives:

At the end of this course the participants will be able to:

  • Create a close working relationship between the ER and the rest of the organization
  • Establish the policies that create an effective ER function
  • Match these policies to the practices that support them
  • Get the best from people
  • Address key issues for ER and Supervisors/Team Leaders such as handling absence, poor timekeeping, and unrealistic aspirations for promotion
  • Relate the role of ER to the role of the Managers/Supervisor and Team Leader
  • Manage the change
  • Deal with performance problems and modify the behavior of employees
  • Influence the behavior of managers and team leaders
  • Operate disciplinary procedures and grievance procedure
  • Know how to manage absence
  • Understand the role of an Employee Assistance program
  • Recognize the different roles of HR and ER staff; line managers, supervisors and team leaders

Targeted Competencies:

  • Leadership skills
  • Communication skills
  • Performance management
  • Employees relations

Course Content:

Unit 1: The Core Role of Employee Relations:

  • The Context
  • Change Management
  • ER and Nationalisation
  • Understanding the Rationale of ER
  • The Core Role of ER
  • The distinction between the role of ER and the role of the Manager
  • The Impact on Policies and Procedures
  • Change Agent and Employee Champion
  • The Psychological Contract

Unit 2: The ER function in Practice:

  • Communications
  • Team Briefing
  • Consultation
  • Discipline - Gross misconduct
  • Discipline - poor performance
  • Appeals
  • Handling sickness absence
  • Return to work interviews
  • Notification Rules
  • Trigger Mechanisms

Unit 3: Supporting the Manager, Supervisor or Team Leader:

  • Grievances
  • Conducting the Grievance Interview
  • Management’s right to manage
  • Equal Opportunities
  • Discrimination
  • Equality and diversity
  • Harassment and Bullying
  • Motivation

Unit 4: Managing Performance, Counselling, Providing Employee Assistance:

  • The performance management process
  • Motivation and Goal Theory
  • Giving Feedback
  • Coaching
  • Counseling – Managers and Supervisors
  • Counseling employees
  • A Counselling Style Inventory
  • Employee Assistance Programmes

Unit 5: Getting the Best from People:

  • Getting the best from People
  • Then characteristics of leaders
  • Leading VS Managing
  • Leadership Competencies
  • Leadership development
  • 360-degree feedback
  • Personal Development Planning

Istanbul (Turkey)
21 - 25 Jul 2024
4200 Euro
Sharm El-Sheikh (Egypt)
11 - 15 Aug 2024
3500 Euro
Barcelona (Spain)
19 - 23 Aug 2024
4900 Euro
Cairo (Egypt)
25 - 29 Aug 2024
3000 Euro
Munich (Germany)
02 - 06 Sep 2024
4900 Euro
Dubai (UAE)
22 - 26 Sep 2024
3900 Euro
Online
22 - 26 Sep 2024
1500 Euro
Madrid (Spain)
23 - 27 Sep 2024
4900 Euro
Vienna (Austria)
23 - 27 Sep 2024
4900 Euro
Milan (Italy)
23 - 27 Sep 2024
4900 Euro
Kuala Lumpur (Malaysia)
29 Sep - 03 Oct 2024
3900 Euro
Rome (Italy)
30 Sep - 04 Oct 2024
4900 Euro
Manama (Bahrain)
06 - 10 Oct 2024
3900 Euro
Dubai (UAE)
20 - 24 Oct 2024
3900 Euro
London (UK)
04 - 08 Nov 2024
5200 Euro
Amman (Jordan)
10 - 14 Nov 2024
2900 Euro
Manama (Bahrain)
10 - 14 Nov 2024
3900 Euro
Vienna (Austria)
11 - 15 Nov 2024
4900 Euro
Dubai (UAE)
01 - 05 Dec 2024
3900 Euro
Lisbon (Portugal)
02 - 06 Dec 2024
4900 Euro
Amsterdam (Netherlands)
02 - 06 Dec 2024
4900 Euro
Manama (Bahrain)
15 - 19 Dec 2024
3900 Euro
London (UK)
16 - 20 Dec 2024
5200 Euro
Kuala Lumpur (Malaysia)
22 - 26 Dec 2024
3900 Euro
Dubai (UAE)
22 - 26 Dec 2024
3900 Euro
Paris (France)
23 - 27 Dec 2024
4900 Euro
Online
29 Dec 2024 - 02 Jan 2025
1500 Euro
Barcelona (Spain)
06 - 10 Jan 2025
4900 Euro
Istanbul (Turkey)
12 - 16 Jan 2025
4200 Euro
Cairo (Egypt)
26 - 30 Jan 2025
3000 Euro
Sharm El-Sheikh (Egypt)
02 - 06 Feb 2025
3500 Euro
Madrid (Spain)
03 - 07 Feb 2025
4900 Euro
Casablanca (Morocco)
10 - 14 Feb 2025
3000 Euro
Geneva (Switzerland)
03 - 07 Mar 2025
5500 Euro
Barcelona (Spain)
24 - 20 Mar 2025
4900 Euro
Istanbul (Turkey)
06 - 20 Apr 2025
4200 Euro
Kuala Lumpur (Malaysia)
20 - 20 Apr 2025
3900 Euro
Rome (Italy)
05 - 20 May 2025
4900 Euro
Amman (Jordan)
11 - 20 May 2025
2900 Euro
Paris (France)
12 - 20 May 2025
4900 Euro

Mastering Human Resources Management Courses and HR Certifications
Employee relations and services management (HR)

 

Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.