Secretary & Office Management Courses - Executive Assistant Training


The Certified Executive Personal Assistant (PA) Masterclass

Introduction:

Executive Assistants today occupy a vital position of influence, playing a significant role in the success of their executives and organizations. In the Certified Executive Personal Assistant (PA) Masterclass, participants will be empowered with the right competencies to partner effectively with senior management.

The success of an executive personal assistant directly impacts their manager's success, and this Executive Personal Assistant (PA) course is designed to build upon existing abilities, infusing them with crucial competencies that foster excellence.

Participants will learn to boost their confidence and become proactive thinkers, aligning closely with the executive team. The Executive Personal Assistant (PA) course will cover emotional intelligence strategies essential for strong workplace relationships and the development of systematic approaches to enhance workplace efficiency.

This Executive Personal Assistant (PA) training course aims to equip executive personal assistants with the skills and knowledge to drive business success and advance their careers. Attendees will acquire skills for professional interaction with visitors and customers, harnessing methods to their professional image and that of their organization.

Targeted Groups:

  • Executive Assistants and Personal Assistants.
  • Professional individuals in executive management roles.
  • Business Managers and Directors.
  • Company Leaders and Department Heads.
  • Executive Secretaries and Secretarial Staff.
  • Executive Support Staff.

Course Objectives:

By the end of this certified executive personal assistant (PA) training course, participants will:

  • Provide comprehensive support to all stakeholders, promoting the business's success.
  • Utilize emotional intelligence to cultivate outstanding business relationships at all levels.
  • Implement cutting-edge communication techniques to enhance workflow.
  • Apply core management functions to establish and sustain effective organizational systems, leading to productivity gains.
  • Showcase professional skills in creativity, serving internal customers, and managing stress.

Targeted Competencies:

The target competencies in this executive personal assistant (PA) training will:

  • Guidance for Executive/PA success.
  • Proficiency in management practices.
  • Emotional intelligence for effective people management.
  • Skilled in interpersonal and written communication.
  • Understanding the evolving role of the executive or personal assistant.

Course Content:

Unit 1: Progressive Role of the Executive or Personal Assistant:

  • The strategic significance of today's executive assistant.
  • Collaborating with leaders for collective impact.
  • Challenges facing contemporary administrators.
  • Essential competencies of a modern personal assistant.
  • Crafting a personal mission statement for self-direction.
  • Embracing proactivity in thought processes.
  • Leveraging technology to achieve workplace objectives.

Unit 2: Emotional Intelligence (EI) Tact and Skills for Handling People:

  • EI conceptual framework.
  • Four dimensions of EI:
    • Self-awareness.
    • Self-management.
    • Social awareness.
    • Relationship management.
  • The impact of stress and emotions on job performance.
  • Using EI to build strong relationships and handle challenging interactions.

Unit 3: Effective Interpersonal and Written Communication:

  • Establishing strong collegial relationships.
  • Strategies for managing difficult personalities.
  • Boosting self-confidence and assertiveness.
  • Influencing others through presenting ideas effectively.
  • Mastering business writing for impactful communication:
    • Crafting influential emails.
    • Taking clear and useful meeting minutes.

Unit 4: Mastering Management Practices:

  • Strategic planning.
  • SMART goal-setting.
  • Personal development through goal-setting plans.
  • Streamlining tasks through effective organization.
  • Mastery of the art of delegation.
  • Task prioritization techniques.
  • Directing/Leading.
  • Leadership insights for team dynamics.
  • Implementing coaching practices.
  • Performance metrics for control and accountability.
  • Setting useful metrics.
  • System establishment and preservation methods.

Unit 5: The Executive/PA Guidelines for Success:

  • Forging a customer service culture in your office.
  • The importance of internal customer service.
  • Make your department customer-friendly.
  • Dealing with visitors.
  • Creativity tools for decision-making.
  • Definition of creativity.
  • Creativity tools for generating improvements.
  • The personal creativity profile.
  • Stress management.
  • Identifying causes of stress.
  • The personal stress worksheet.
  • Time management preventive measures.

Dubai (UAE)
19 - 23 Jan 2025
4400 Euro
Madrid (Spain)
03 - 07 Feb 2025
5300 Euro
Kuala Lumpur (Malaysia)
16 - 20 Feb 2025
4400 Euro
Paris (France)
24 - 28 Feb 2025
5300 Euro
Cairo (Egypt)
09 - 13 Mar 2025
3500 Euro
Munich (Germany)
10 - 14 Mar 2025
5300 Euro
Sharm El-Sheikh (Egypt)
16 - 20 Mar 2025
4500 Euro
Dubai (UAE)
13 - 17 Apr 2025
4400 Euro
Manama (Bahrain)
13 - 17 Apr 2025
4500 Euro
Cairo (Egypt)
20 - 24 Apr 2025
3500 Euro
Kuala Lumpur (Malaysia)
27 Apr - 01 May 2025
4400 Euro
Online
27 Apr - 01 May 2025
1900 Euro
London (UK)
12 - 16 May 2025
5500 Euro
Istanbul (Turkey)
01 - 05 Jun 2025
4900 Euro
Paris (France)
02 - 06 Jun 2025
5300 Euro
Barcelona (Spain)
09 - 13 Jun 2025
5300 Euro
Amsterdam (Netherlands)
09 - 13 Jun 2025
5300 Euro
Sharm El-Sheikh (Egypt)
29 Jun - 03 Jul 2025
4500 Euro
Madrid (Spain)
30 Jun - 04 Jul 2025
5300 Euro
Lisbon (Portugal)
28 Jul - 01 Aug 2025
5300 Euro
Dubai (UAE)
03 - 07 Aug 2025
4400 Euro
Amman (Jordan)
10 - 14 Aug 2025
3200 Euro
Barcelona (Spain)
11 - 15 Aug 2025
5300 Euro
Rome (Italy)
11 - 15 Aug 2025
5900 Euro
Casablanca (Morocco)
18 - 22 Aug 2025
4000 Euro
Milan (Italy)
18 - 22 Aug 2025
5900 Euro
Manama (Bahrain)
24 - 28 Aug 2025
4500 Euro
Kuala Lumpur (Malaysia)
14 - 18 Sep 2025
4400 Euro
Cairo (Egypt)
21 - 25 Sep 2025
3500 Euro
Vienna (Austria)
29 Sep - 03 Oct 2025
5500 Euro
Istanbul (Turkey)
05 - 09 Oct 2025
4900 Euro
London (UK)
13 - 17 Oct 2025
5500 Euro
Vienna (Austria)
27 - 31 Oct 2025
5500 Euro
Online
02 - 06 Nov 2025
1900 Euro
Boston (USA)
03 - 07 Nov 2025
7200 Euro
Amsterdam (Netherlands)
10 - 14 Nov 2025
5300 Euro
Rome (Italy)
17 - 21 Nov 2025
5900 Euro
Vienna (Austria)
17 - 21 Nov 2025
5500 Euro
Amman (Jordan)
07 - 11 Dec 2025
3200 Euro
London (UK)
15 - 19 Dec 2025
5500 Euro
Barcelona (Spain)
22 - 26 Dec 2025
5300 Euro
Geneva (Switzerland)
05 - 09 Jan 2026
6500 Euro
Istanbul (Turkey)
11 - 15 Jan 2026
4900 Euro
Online
11 - 15 Jan 2026
1900 Euro

Secretary & Office Management Courses - Executive Assistant Training
The Certified Executive Personal Assistant (PA) Masterclass (SO)

 

Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.