Secretary & Office Management Courses - Executive Assistant Training

The Certified Executive PA Masterclass


Executive assistants nowadays hold a very important position of influence and need to build a powerful partnership with the senior management team. This course will enable you to have the right competencies in order to work in partnership with your manager. After all, your success will have a direct effect on your manager's success. This course seeks to supplement your current set of capabilities by adding other highly needed competencies that will lead to excellence in your position.
During this course, you will discover ways to enhance your confidence and forward-thinking ability, allowing you to become a true business partner with the executive team. You will learn and practice powerful emotional intelligence strategies which you can immediately apply at the workplace. Moreover, you will participate in detailed discussions on the importance of building systems and having a systematic thinking approach, leading you to create several systems at the workplace. The next segment of this course discusses how to professionally deal with visitors, internal customers and external customers and how to make your department and company more customer friendly. Finally, you will learn how to develop action plans that will enhance your professional image and the image of your department and company.

Targeted Groups:

  • Executive Assistants and Personal Assistants.
  • Professionals in executive management roles.
  • Business Managers and Directors.
  • Company Leaders and Department Heads.
  • Executive Secretaries and Secretarial Staff.
  • Executive Support Staff.

Course Objectives:
At the end of this course the participants will be able to:

  • Provide full support to stakeholders in order to enhance the success of the business.
  • Apply emotional intelligence to foster excellent business relationships both laterally and vertically.
  • Harness modern communication concepts and strategies to facilitate workflow.
  • Use the main functions of management to build and maintain different organizing systems that will lead to increased productivity.
  • Demonstrate professional skills in using creativity, serving internal customers, and managing stress.

Targeted Competencies:

  • The Executive/PA guidelines for success.
  • Mastering management practices.
  • Emotional intelligence (EI) tact and skills for handling people.
  • Effective interpersonal and written communication.
  • Progressive role of the executive or personal assistant.

Course Content:
Unit 1: Progressive role of the executive or personal assistant:

  • Understanding the strategic role of today’s executive assistant
  • Working 'with' versus working 'for' your leader
  • The challenges impacting the 21st century administrators
  • The competencies of the modern personal assistant
  • Self-empowerment: creating your own mission statement
  • Developing forward thinking: being a proactive thinker
  • Using technology to get things done

Unit 2: Emotional intelligence (EI) tact and skills for handling people:

  • Definition of EI
  • The conceptual model
  • Understanding the four dimensions of EI:
  • Awareness of own role
  • Management of own responsibilities
  • Awareness of office politics and environment
  • Management of stakeholders
  • Recognizing how stress and feelings affect performance
  • Applying EI in building relations and dealing with difficult situations

Unit 3: Effective interpersonal and written communication:

  • Building excellent relationships with colleagues
  • Dealing with difficult personalities
  • Developing self-confidence and assertiveness
  • Presenting your ideas and influencing others
  • Effective Business writing:
  • Writing powerful emails
  • Writing minutes of the meeting

Unit 4: Mastering management practices:

  • Planning
  • Setting SMART objectives
  • Writing your personal goal-setting plan
  • Organizing
  • Delegating effectively  
  • Setting task priorities
  • Directing/Leading
  • Understanding the team dynamics
  • The coaching clinic
  • Controlling
  • Setting useful metrics
  • Building and maintaining systems

Unit 5: The Executive/PA guidelines for success:

  • Forging a customer service culture in your office
  • The importance of internal customer service
  • Making your department customer friendly
  • Dealing with visitors
  • Creativity tools for decision making
  • Definition of creativity
  • Creativity tools for generating improvements
  • The personal creativity profile
  • Stress management
  • Identifying causes of stress
  • The personal stress worksheet
  • Time management preventive measures

Secretary & Office Management Courses - Executive Assistant Training
The Certified Executive PA Masterclass (SO)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.