Secretary & Office Management Courses - Executive Assistant Training


Executive Assistant Training

Introduction:

The program aims to identify the work of the top office managers according to the best international methodologies and practices. This training program aims to develop the skills of the top office managers and provide them with the necessary technical assistance to perform the work with high production efficiency and provide them with the expertise and skills required by the responsibilities and duties of the job. In this training program, we will introduce the knowledge and skills units that familiarize them with the specialties, duties, and responsibilities of office managers. And the scientific concept of administrative communication and its methods and the art of dealing with leaders and subordinates. Time management and optimal use. And the art of official correspondence and its formulations (speech/memo/reports). Indexing and archiving (practical applications). And behavioral skills related to the function and behavioral aspects of performance and art of etiquette and modern ceremonies.

Targeted Groups:

  • Executive Assistants
  • Administrative Assistants
  • Secretarial Staff

Objectives:

At the end of this course the participants will be able to:

  • Provide excellent support to their Managers and Teams
  • Encourage an understanding of their strengths and weaknesses
  • Become a skilled communicator and influencer
  • Develop confidence in reporting and presenting
  • Understand the importance of setting and achieving targets
  • Identify priorities and manage time to keep work on track

Targeted Competencies:

  • Administrative skills
  • Time management
  • Coordinating skills
  • Prioritizing
  • Communication skills
  • Etiquette and protocol skills
  • Problem-solving
  • Stress management
  • Conflict management

Course Content:

Unit 1: Defining and Developing the Role:

  • The Executive Assistant – your vital partnership with management
  • Defining the responsibilities and authority of your role. Biases & prejudice
  • Identifying ways of broadening your role and creating opportunities to increase your responsibilities
  • Developing the managerial aspects of your role
  • Essential management skills Planning for development
  • Identifying and overcoming barriers to your success
  • Understanding your own and others personality & subsequent behavior

Unit 2: Tasks and Responsibilities of the Director of the Contemporary Office:

  • Functional Office Manager.
  • Office management functions.
  • Office Manager Skills.
  • Qualifications of office manager.
  • Duties of the office manager.
  • Dimensions of the office manager function.
  • The concept of higher office management.
  • Responsibilities, duties, and responsibilities of office managers.
  • The scientific concept of administrative communication and its methods.
  • The art of dealing with leaders and subordinates.
  • Behavioral skills related to the functionality of the office manager.
  • Planning meetings.
  • Business Scheduling.
  • Development of cataloging and archiving systems.
  • Information Systems and Decision Making.
  • High reporting skills and performance indicators KPIs
  • Management of relations between senior management staff and organizational units.

Unit 3: The Importance of Communication Skills in Office Management:

  • The concept of communication and its types.
  • Davis model of communication.
  • JOHARI WINDOW MODEL.
  • Sound skills for effective office manager.
  • Effective body language skills for effective office manager.
  • Office Manager Patterns according to the Herman HBDI Scale.
  • Perceptual Positioning Techniques.
  • Perceptual Positioning Techniques.
  • Skills to deal with different human patterns.
  • The importance of language skills in the success of an effective office manager.
  • Skills of persuasion and influence in the field of office management work.
  • Practical applications on effective communication skills in office management.

Unit 4: Office Management Protocol:

  • Protocol concept.
  • Elements of effective office manager behavior.
  • Secretary skills in handling protocol management.
  • Management of the first impression of the beneficiary of office management services.
  • Summary of Recent research has been conducted on the influence of body language in persuading others.
  • The concept of the first impression.
  • Factors affecting the formation of the first impression of the recipient of office management services.
  • The concept of charisma.
  • Psychological criteria for effective office manager.
  • Effective office manager and protocol dealing with VIP visitors.
  • The importance of compatibility between the physical and psychological characteristics of the office manager industry of the ideal impression.
  • Etiquette skills and their impact on the success of the effective office manager.
  • Skills in dealing with the public to receive complaints.

Unit 5: Excellence in Office Management Strategies and Arts:

  • Stages of preparation and processing systems for organizing files and information.
  • Strategy used to serve office and archiving business.
  • Skills of receiving and exporting correspondence.
  • Methods of indexing and archiving documents and files.
  • The art and drafting of official correspondence (correspondence/memos/reports).
  • The art of writing reports.
  • The art of organizing meetings.
  • The art of writing and managing meeting minutes.
  • Higher thinking skills for effective office manager.
  • The importance of enabling higher thinking skills and activating them for effective office manager.
  • Problem-solving and decision-making skills.
  • Skills of innovative and creative thinking.
  • Practical applications on the higher thinking skills of the office manager.
  • Conflict Management and Mitigation Skills in the Work Environment.
  • The concept of conflict management.
  • Stress management skills.
 
 

 

 


Geneva (Switzerland)
08 - 12 Jul 2024
5500 Euro
Dubai (UAE)
14 - 18 Jul 2024
3900 Euro
Amman (Jordan)
28 Jul - 01 Aug 2024
2900 Euro
Manama (Bahrain)
28 Jul - 01 Aug 2024
3900 Euro
Online
28 Jul - 01 Aug 2024
1500 Euro
Barcelona (Spain)
12 - 16 Aug 2024
4900 Euro
Sharm El-Sheikh (Egypt)
25 - 29 Aug 2024
3500 Euro
Rome (Italy)
02 - 06 Sep 2024
4900 Euro
Boston (USA)
16 - 20 Sep 2024
5500 Euro
Vienna (Austria)
23 - 27 Sep 2024
4900 Euro
Kuala Lumpur (Malaysia)
29 Sep - 03 Oct 2024
3900 Euro
London (UK)
07 - 11 Oct 2024
5200 Euro
Dubai (UAE)
13 - 17 Oct 2024
3900 Euro
Istanbul (Turkey)
20 - 24 Oct 2024
4200 Euro
Amsterdam (Netherlands)
28 Oct - 01 Nov 2024
4900 Euro
Kuala Lumpur (Malaysia)
10 - 14 Nov 2024
3900 Euro
Cairo (Egypt)
10 - 14 Nov 2024
3000 Euro
Amman (Jordan)
29 Dec 2024 - 02 Jan 2025
2900 Euro
Vienna (Austria)
20 - 24 Jan 2025
4900 Euro
Online
26 - 30 Jan 2025
1500 Euro
Madrid (Spain)
27 - 31 Jan 2025
4900 Euro
Istanbul (Turkey)
02 - 06 Feb 2025
4200 Euro
Paris (France)
16 - 20 Feb 2025
4900 Euro
Barcelona (Spain)
17 - 21 Feb 2025
4900 Euro
Dubai (UAE)
23 - 27 Feb 2025
3900 Euro
Paris (France)
03 - 07 Mar 2025
4900 Euro
London (UK)
10 - 14 Mar 2025
5200 Euro
Munich (Germany)
10 - 14 Mar 2025
4900 Euro
Sharm El-Sheikh (Egypt)
16 - 20 Mar 2025
3500 Euro
Manama (Bahrain)
23 - 20 Mar 2025
3900 Euro
Istanbul (Turkey)
23 - 20 Mar 2025
4200 Euro
Cairo (Egypt)
23 - 20 Mar 2025
3000 Euro
Milan (Italy)
24 - 20 Mar 2025
4900 Euro
Barcelona (Spain)
14 - 20 Apr 2025
4900 Euro
Amsterdam (Netherlands)
28 Apr - 20 May 2025
4900 Euro
Rome (Italy)
11 - 20 May 2025
4900 Euro
Online
18 - 20 May 2025
1500 Euro
Kuala Lumpur (Malaysia)
25 - 20 May 2025
3900 Euro
Casablanca (Morocco)
26 - 20 May 2025
3000 Euro
Lisbon (Portugal)
02 - 06 Jun 2025
4900 Euro

Secretary & Office Management Courses - Executive Assistant Training
Executive Assistant Training (SO)

 

Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.