Secretary & Office Management Courses - Executive Assistant Training


The Senior Secretary Development Program

Introduction

Senior Secretarial Development Program Training courses are focused on helping senior secretaries and clerks develop the skills and competencies. Officer secretaries and clerks are generally very hardworking, well-educated, and skilled individuals. Others may perceive their role as less important. This training course helps participants understand how important and critical their role is to the smooth functioning of the business and helps them take pride in their profession.Training courses also focus on developing participants' confidence, communication skills, and presentation skills.

Course Objectives

The purpose of attending this Oxford Management Center training course is to enable participants to:

  • Evaluate and identify valuable skills for senior secretaries
  • Understand how to develop personal strengths
  • Manage your time and your boss's time more effectively
  • Perform better at work using good communication strategies
  • Create effective presentations
  • Resolve conflicts and motivate people

Targeted Groups:

  • Secretaries
  • Office Administrators
  • Personal Assistants and Executive Assistants
  • Administrative Professionals and Support Staff
  • Production and Marketing Professionals
  • Anyone wishing to increase or update their awareness and understanding of finance and accounting methods and terminology
  • This highly interactive training course is suitable for a wide range of management professionals, but especially for:

Course Outline

Unit 1: Role definition and development

  • Executive PA – key partnership with management
  • Defining Your Role's Responsibilities and Authority - Prejudice and Prejudice
  • Identify opportunities to expand your role and create opportunities to expand your responsibilities
  • Developing the Management Aspect of Your Role - Basic Management Skills
  • Development Planning - Identifying and Overcoming Obstacles to Success
  • Understand your own and others' personalities and subsequent behavior

Unit 2: Effective Communication

  • Engage and network with others to succeed - see yourself and be heard
  • Develop and facilitate relationships with managers/directors
  • Improve Communication Skills - Negotiate, Influence, Persuade, Delegate consensus

Unit 3: Build Trust

  • Trust Your Initiative and Judgment
  • Say "no" constructively
  • Tools for problem solving and decision making
  • Team Roles and Interaction with Others
  • video presentation skills
  • Individual & Team Exercise Tantrics & Color Blindness

Unit 4: Development and Improvement of Key Competencies

  • Enhanced self-confidence and assertiveness
  • Practice effective time management skills
  • Focus, think, listen and make decisions under pressure
  • Conflict management
  • improve your memory
  • Video conflict management
  • Building Leadership Practices

Unit 5: Get results

  • Benefit from Key Motivational Techniques - Motivate Yourself, Your Employees, and Your Boss
  • Achievement of results by others
  • Coping with the stress and pressure associated with change and challenges
  • Measure performance against goals, standards and established and achieved responsibilities
  • Preparation for development
  • Action plan

Unit 6: OFFICE PLANNING & ORGANIZING:

  • Welcome and Introduction & Introduce session aims and objectives
  • Define an office and state the specific functions of an office
  • Office planning and layout
  • The organizing: accessibilities, responsibilities, qualifications.
  • Attributes and Responsibilities of office manager and his team.
  • Discussion Q&A
  • Homework

Unit 7: FILING AND INDEXING:

  • Quick review of the last session
  • Homework solution
  • Introducing session objectives
  • Information resources & tools
  • Filing and indexing
  • Filing equipment
  • Discussion Q&A
  • Homework

Unit 8: ELECTRONIC RECORDS MANAGEMENT:

  • Quick review of the last session
  • Homework solution
  • Introducing session objectives
  • ERM Business Drivers
  • Capture, Metadata, Classification
  • Information Governance
  • ERM Technology Solutions
  • ERM Standards
  • Discussion Q&A
  • Homework

Unit 9: EFFECTIVE COMMUNICATION & TIME MANAGEMENT:

  • Quick review of the last session
  • Homework solution
  • Introducing session objectives
  • Communication and its components
  • Barriers to communication
  • 7 C’s of effective communication
  • Nonverbal communication and body language
  • Time management
  • Discussion Q&A
  • Homework

Unit 10: EFFECTIVE ADMINISTRATION SKILLS:

  • Quick review of the last session
  • Homework solution
  • Introducing session objectives
  • Office management planning
  • Office task management (using mind mapping &Gantt chart).
  • Problem-solving techniques
  • Effective Meeting Management
  • Working with more than one manager
  • Discussion Q&A
  • General review
  • Closing the session and thanking the participants & Granting certificates and congratulate them.

Barcelona (Spain)
08 - 19 Jul 2024
8500 Euro
Online
14 - 25 Jul 2024
2700 Euro
Dubai (UAE)
21 Jul - 01 Aug 2024
7000 Euro
Manama (Bahrain)
18 - 29 Aug 2024
7000 Euro
Rome (Italy)
26 Aug - 06 Sep 2024
8500 Euro
London (UK)
02 - 13 Sep 2024
9300 Euro
Cairo (Egypt)
22 Sep - 03 Oct 2024
5400 Euro
Dubai (UAE)
22 Sep - 03 Oct 2024
7000 Euro
Vienna (Austria)
30 Sep - 11 Oct 2024
8500 Euro
Sharm El-Sheikh (Egypt)
13 - 24 Oct 2024
6300 Euro
Online
13 - 24 Oct 2024
2700 Euro
Barcelona (Spain)
21 Oct - 01 Nov 2024
8500 Euro
Casablanca (Morocco)
21 Oct - 01 Nov 2024
5400 Euro
Istanbul (Turkey)
10 - 21 Nov 2024
7500 Euro
Amsterdam (Netherlands)
11 - 22 Nov 2024
8500 Euro
Kuala Lumpur (Malaysia)
17 - 28 Nov 2024
6500 Euro
Amman (Jordan)
01 - 12 Dec 2024
5200 Euro
Paris (France)
16 - 27 Dec 2024
8500 Euro
Milan (Italy)
23 Dec 2024 - 03 Jan 2025
8500 Euro
Madrid (Spain)
23 Dec 2024 - 03 Jan 2025
8500 Euro
Rome (Italy)
30 Dec 2024 - 10 Jan 2025
8500 Euro
Sharm El-Sheikh (Egypt)
05 - 16 Jan 2025
6300 Euro
Lisbon (Portugal)
06 - 17 Jan 2025
8500 Euro
Boston (USA)
06 - 17 Jan 2025
9500 Euro
Paris (France)
06 - 17 Jan 2025
8500 Euro
Geneva (Switzerland)
27 Jan - 07 Feb 2025
9500 Euro
Kuala Lumpur (Malaysia)
02 - 13 Feb 2025
6500 Euro
Istanbul (Turkey)
09 - 20 Feb 2025
7500 Euro
Manama (Bahrain)
23 Feb - 06 Mar 2025
7000 Euro
Amman (Jordan)
02 - 13 Mar 2025
5200 Euro
Cairo (Egypt)
02 - 13 Mar 2025
5400 Euro
Dubai (UAE)
09 - 20 Mar 2025
7000 Euro
Online
30 Mar - 20 Apr 2025
2700 Euro
Amsterdam (Netherlands)
31 Mar - 20 Apr 2025
8500 Euro
Barcelona (Spain)
31 Mar - 20 Apr 2025
8500 Euro
London (UK)
28 Apr - 20 May 2025
9300 Euro
Munich (Germany)
28 Apr - 20 May 2025
8500 Euro
Kuala Lumpur (Malaysia)
11 - 20 May 2025
6500 Euro
Istanbul (Turkey)
18 - 20 May 2025
7500 Euro
London (UK)
19 - 20 May 2025
9300 Euro

Secretary & Office Management Courses - Executive Assistant Training
The Senior Secretary Development Program (SO)

 

Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.