Advanced Soft Skills Training

Unit 1: The Power of Self-Awareness and the Importance of Perception:

• Understanding yourself, your audiences, and the power of perception.
• Identify Your Personality Type and How It Impacts Your Use of the Five Keys of Effective Communication.
• Identifying your communication style and its impact.
• Identify others’ types and how style differences impact communication.
• Using style knowledge to identify flexing strategies.
• Describe How Our Perceptions of Others Can Impact Communications

Unit 2: The Three Vs of Communication – Vocal, Verbal, Visual:

• Describe the Impact of Three Vs on Communication Perceptions.
• Understanding how each of the 3 Vs affects perception.
• Demonstrating how non-verbal behavior affects perception.
• Apply Three Vs to Your Own Communication Planning.
• Effective Listening and Building Rapport
• Demonstrate Effective Questioning and Listening Skills to Build Rapport

Unit 3: Empathy:

• Review how to sharpen your senses to the signals others are sending you
• Communicating first impressions
• The secrets of body language
• How we communicate
• Filters to communication
• Understanding the science of lying
• Learning Styles
• Modeling – how others do things

Unit 4: How Leaders Build Effective Interpersonal Interactions:

• Characteristics of interpersonal interaction for individuals
• Identification of the personal interaction styles
• Individual strengths and challenges of interpersonal interaction styles
• Successful interpersonal interaction develops trust
• Stages of team development and the supervisor’s role in each
• Understanding how people work better using varied interaction types

Unit 5: Developing Personal and Work Group Improvement Plans:

• Encouraging innovation and improvement as a supervisor
• Understanding interpersonal work group dynamics
• Identification of change processes and human change
• Dealing with people who do not want to change
• Developing an action plan for personal and workgroup improvement

Unit 6: Mental Skills of Job Leaders:

• Identify and master analytical skills.
• Applied training on Concept search skills.
• Theoretical skills.
• Training in analytical thinking for artistic creativity.
• Learn about critical thinking skills and mastery.
• Training in the concept of decision-making ability and its relationship to critical thinking.
• Determine career goals.
• Systematic planning for operational stages.
• Professional delegation skills and the nature of administrative orders.
• The importance of setting material goals and procedural plans for employees.
• Compare the previous types of thinking with the nature of creative thinking.
• Training in creative sense skills and their reflection on successful managerial leadership.
• Define long-term strategic goals.
• The skills of setting group goals are the focus of the attention of teams.
• How to evaluate facts, choose assistants, and learn about staff natures.
• The importance of setting material goals and procedural plans for employees.

Unit 7: Building an Emotionally Intelligent Team based on Psychological Principles:

• Importance of EQ to team effectiveness
• Motivating a high-performance team
• Building unified teams
• EQ for building trusting relationships
• Conflict resolution for promoting consensus & collaboration
• Increase the EQ of your teams & entire organization

Unit 8: Shaping Behaviour and Managing Culture:

• The development of values (and the link to competencies)
• Motivation
• Extrinsic and Intrinsic Reward
• Empowerment and Accountability
• Right-sizing
• Self Assessment
• 360-degree feedback