Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Mastering Human Resources Management Courses and HR Certifications

Advanced Soft Skills Training

Unit 1: The Power of Self-Awareness and the Importance of Perception:

  • Understanding yourself, your audiences, and the power of perception.
  • Identify Your Personality Type and How It Impacts Your Use of the Five Keys of Effective Communication.
  • Identifying your communication style and its impact.
  • Identify others’ types and how style differences impact communication.
  • Using style knowledge to identify flexing strategies.
  • Describe How Our Perceptions of Others Can Impact Communications

Unit 2: The Three Vs of Communication – Vocal, Verbal, Visual:

  • Describe the Impact of Three Vs on Communication Perceptions.
  • Understanding how each of the 3 Vs affects perception.
  • Demonstrating how non-verbal behavior affects perception.
  • Apply Three Vs to Your Own Communication Planning.
  • Effective Listening and Building Rapport
  • Demonstrate Effective Questioning and Listening Skills to Build Rapport

Unit 3: Empathy:

  • Review how to sharpen your senses to the signals others are sending you
  • Communicating first impressions
  • The secrets of body language
  • How we communicate
  • Filters to communication
  • Understanding the science of lying
  • Learning Styles
  • Modeling – how others do things

Unit 4: How Leaders Build Effective Interpersonal Interactions:

  • Characteristics of interpersonal interaction for individuals
  • Identification of the personal interaction styles
  • Individual strengths and challenges of interpersonal interaction styles
  • Successful interpersonal interaction develops trust
  • Stages of team development and the supervisor’s role in each
  • Understanding how people work better using varied interaction types

Unit 5: Developing Personal and Work Group Improvement Plans:

  • Encouraging innovation and improvement as a supervisor
  • Understanding interpersonal work group dynamics
  • Identification of change processes and human change
  • Dealing with people who do not want to change
  • Developing an action plan for personal and workgroup improvement

Unit 6: Mental Skills of Job Leaders:

  • Identify and master analytical skills.
  • Applied training on Concept search skills.
  • Theoretical skills.
  • Training in analytical thinking for artistic creativity.
  • Learn about critical thinking skills and mastery.
  • Training in the concept of decision-making ability and its relationship to critical thinking.
  • Determine career goals.
  • Systematic planning for operational stages.
  • Professional delegation skills and the nature of administrative orders.
  • The importance of setting material goals and procedural plans for employees.
  • Compare the previous types of thinking with the nature of creative thinking.
  • Training in creative sense skills and their reflection on successful managerial leadership.
  • Define long-term strategic goals.
  • The skills of setting group goals are the focus of the attention of teams.
  • How to evaluate facts, choose assistants, and learn about staff natures.
  • The importance of setting material goals and procedural plans for employees.

Unit 7: Building an Emotionally Intelligent Team based on Psychological Principles:

  • Importance of EQ to team effectiveness
  • Motivating a high-performance team
  • Building unified teams
  • EQ for building trusting relationships
  • Conflict resolution for promoting consensus & collaboration
  • Increase the EQ of your teams & entire organization

Unit 8: Shaping Behaviour and Managing Culture:

  • The development of values (and the link to competencies)
  • Motivation
  • Extrinsic and Intrinsic Reward
  • Empowerment and Accountability
  • Right-sizing
  • Self Assessment
  • 360-degree feedback

Mastering Human Resources Management Courses and HR Certifications
Advanced Soft Skills Training (HR15219)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966