Top Banking Certification Courses

Succeeding as a New Manager


This training program provides an understanding of the issues which allow for effective management and supervision, such as proactive planning, understanding of customer relations, effective time management, proper communication, and understanding human interaction, helping new managers know how to use productive leadership and management techniques.

Targeted Groups:

  • Managers who want to master and improve their skills
  • New managers who want to start their managerial effectively and efficiently
  • Supervisors who aim to be ready for the next role
  • Employees who are potential to be promoted to a managerial role

Course Objectives:

At the end of this course the participants will be able to: 

  • Develop skills necessary for new managers
  • Learn the importance of managing strategic thinking
  • Learn how to set goals and plan effectively and efficiently
  • Develop the ability to establish a customer focus in management
  • Develop positive interpersonal techniques for better people relationships
  • Improve their ability to make higher quality decisions
  • Apply concepts of team building, team performance and motivation
  • Learn how to establish and maintain time management techniques
  • Understand the role of stakeholders and learn techniques of stakeholder management
  • Understand how to develop productive communication techniques
  • Understand the importance of performance standards, goals and objectives
  • Develop improvement plans to accomplish work and improve performance

Targeted Competencies:

  • Management skills
  • Leadership skills
  • Team building
  • Decision making
  • Time management
  • Communication skills
  • Change management

Course Content:

Unit 1: Leadership Skills Required for a New Manager:

  • Identification of management and supervisory leadership skills
  • Challenges supervisors face in dynamic, changing organizations
  • Identifying the life cycle of organizations
  • The role of leadership in today’s successful organizations
  • Understanding the role of strategic management in leadership
  • The importance in leadership of a customer focus

Unit 2: Importance of Goal Setting and Planning Management for a Manager:

  • Developing goals and objectives that align with the company’s business plan
  • Integrating goals, scope, work structure and management planning
  • Developing a concept of planning based on standardized principles
  • Identifying the role of stakeholders in effective planning
  • Using a planning process to set planning goals and get work started
  • Integrating initiating objectives, scope, work structure and management planning

Unit 3: Time Management and Communication as Effective Disciplines for New Managers:

  • Determining how a person’s style of work affects time management
  • Using a process to identify time issues and solutions to the issues
  • Learning how empowerment is used in time management
  • Importance of leadership and communication methods
  • Learning the impact of verbal and non-verbal communication
  • Developing an active listening communication style

Unit 4: How New Managers Build Effective Interpersonal Interactions:

  • Characteristics of interpersonal interaction for individuals
  • Identification of the personal interaction styles
  • Individual strengths and challenges of interpersonal interaction styles
  • Successful interpersonal interaction develops trust
  • Stages of team development and the supervisor’s role in each
  • Understanding how people work better using varied interaction types

Unit 5: Developing Personal and Work Group Improvement Plans:

  • Encouraging innovation and improvement as a supervisor
  • Understanding interpersonal work group dynamics
  • Identification of change processes and human change
  • Dealing with people who do not want to change
  • Developing an action plan for personal and workgroup improvement

Top Banking Certification Courses
Succeeding as a New Manager (BA)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.