Top Banking Certification Courses


Managing Banks Employee Performance, Behavior & Attitudes

Introduction:

The key to understanding and managing people is knowing what makes them think. What determines individual behavior and motivation? This bank employee performance, behavior, and attitudes management course explores and explains the underlying assumptions we make about human behavior, helping us apply this knowledge to make performance management in the banking sector more effective and efficient.

Incorporating these elements into the course outline ensures a comprehensive approach to managing banks' employee performance, behavior, and attitudes. This enhanced course is tailored to address the complex dynamics of employee performance in the banking sector and provide practical solutions for effective management.

Targeted Groups:

  • Supervisors.
  • Team leaders.
  • Bank employees are interested in gaining new skills to improve their profile through specialized bank employee training.

Course Objectives:

At the end of this bank employee performance, behavior, and attitudes management course, participants will be able to:

  • Understand human behavior and its influence on employee performance.
  • Understand how attitude affects behavior and motivation among bank employees.
  • Manage bank employee performance efficiently.
  • Learn how to be more effective as a manager or supervisor in the banking context.
  • Get the best out of their people through effective employee behavior management.
  • Develop a clearer picture of their attitudes and behavior, and tailor their management approach accordingly.
  • Improve their skills in practical performance management – such as appraisal, discipline, and grievance.
  • Achieve results that rely on interaction with others.
  • Develop their confidence and interpersonal skills.

Targeted Competencies:

Upon the end of this bank employee performance, behavior, and attitudes management training, participants' competencies will be able to improve:

  • Communication skills.
  • Body language.
  • Interpersonal relationship skills.
  • Performance management techniques specific to the banking sector.
  • Self-development.

Course Content:

Unit 1: Performance and the Individual:

  • Psychological profiles - Jungian typology and understanding human behavior.
  • How do competency frameworks support performance management?
  • Human behavior survey.
  • The Iceberg model for understanding behavior.
  • Models of Performance Management.
  • The JOHARI window.

Unit 2: Managing Employee Performance:

  • Discipline, capability, and grievance within a bank setting.
  • Recognize the difference between capability and conduct issues.
  • The "rules of Natural Justice."
  • The purpose of discipline in managing bank employee attitudes.
  • Inefficiency and box markings.
  • Models of motivation and employee behavior.

Unit 3: The Assertiveness Model of Behavior and Attitudes:

  • Identifying and recognizing the types of behavior:
    • Aggressive.
    • Indirectly aggressive.
    • Passive (aggressive).
    • Assertive.
  • Communication skills tailored for employee behavior management.
  • Being proactive with people.

Unit 4: Exercises with Behavior and Attitudes:

  • Manage performance is uniquely related to employee performance in the banking sector.
  • The Performance Appraisal Interview.
  • Discipline and grievance case studies and examples.
  • Deal with discipline and Grievance cases in the banking environment.
  • Case studies – real stories explored and developed focusing on bank employee behavior.

Unit 5: Attitudes and Attitudes to Self:

  • The behavior mirror diagnostic tool.
  • Social styles.
  • Behavior model targeted at understanding bank employee attitude and its impact.

Cairo (Egypt)
30 Jun - 04 Jul 2024
3000 Euro
Istanbul (Turkey)
07 - 11 Jul 2024
4200 Euro
Kuala Lumpur (Malaysia)
04 - 08 Aug 2024
3900 Euro
Online
04 - 08 Aug 2024
1500 Euro
Geneva (Switzerland)
05 - 09 Aug 2024
5500 Euro
Sharm El-Sheikh (Egypt)
18 - 22 Aug 2024
3500 Euro
Barcelona (Spain)
19 - 23 Aug 2024
4900 Euro
Online
01 - 05 Sep 2024
1500 Euro
Amman (Jordan)
15 - 19 Sep 2024
2900 Euro
Barcelona (Spain)
23 - 27 Sep 2024
4900 Euro
Lisbon (Portugal)
30 Sep - 04 Oct 2024
4900 Euro
Vienna (Austria)
30 Sep - 04 Oct 2024
4900 Euro
Paris (France)
30 Sep - 04 Oct 2024
4900 Euro
Dubai (UAE)
06 - 10 Oct 2024
3900 Euro
London (UK)
07 - 11 Oct 2024
5200 Euro
Kuala Lumpur (Malaysia)
13 - 17 Oct 2024
3900 Euro
Istanbul (Turkey)
13 - 17 Oct 2024
4200 Euro
Amsterdam (Netherlands)
14 - 18 Oct 2024
4900 Euro
Vienna (Austria)
28 Oct - 01 Nov 2024
4900 Euro
Manama (Bahrain)
03 - 07 Nov 2024
3900 Euro
Madrid (Spain)
11 - 15 Nov 2024
4900 Euro
Casablanca (Morocco)
11 - 15 Nov 2024
3000 Euro
Cairo (Egypt)
08 - 12 Dec 2024
3000 Euro
Rome (Italy)
16 - 20 Dec 2024
4900 Euro
Madrid (Spain)
30 Dec 2024 - 03 Jan 2025
4900 Euro
Barcelona (Spain)
30 Dec 2024 - 03 Jan 2025
4900 Euro
Cairo (Egypt)
12 - 16 Jan 2025
3000 Euro
Rome (Italy)
13 - 17 Jan 2025
4900 Euro
Sharm El-Sheikh (Egypt)
19 - 23 Jan 2025
3500 Euro
Dubai (UAE)
09 - 13 Feb 2025
3900 Euro
Brussels (Belgium)
17 - 21 Feb 2025
4500 Euro
London (UK)
10 - 14 Mar 2025
5200 Euro
Paris (France)
17 Mar 2025 - 20 Mar 2021
4900 Euro
Amsterdam (Netherlands)
17 Mar 2025 - 20 Mar 2021
4900 Euro
Munich (Germany)
31 Mar 2025 - 20 Apr 0004
4900 Euro
Online
06 Apr 2025 - 20 Apr 2010
1500 Euro
Amman (Jordan)
06 Apr 2025 - 20 Apr 2010
2900 Euro
Istanbul (Turkey)
20 Apr 2025 - 20 Apr 2024
4200 Euro
Kuala Lumpur (Malaysia)
20 Apr 2025 - 20 Apr 2024
3900 Euro
Manama (Bahrain)
27 Apr 2025 - 20 May 0001
3900 Euro

Top Banking Certification Courses
Managing Banks Employee Performance, Behavior & Attitudes (BA)

 

Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.