Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Top Banking Certification Courses

Managing Banks Employee Performance, Behaviour & Attitudes


The key to understand and manage people efficiently is to know something about what makes people think. What determines individual behavior and motivation? This course looks at the underlying assumptions we make about human behaviour and explains them. and how to apply this knowledge to understand how to make Performance management more effective and efficient.

Targeted Groups:

  • Supervisors
  • Team leaders
  • Employees interested to get new skills to improve their profile

Course Objectives:

At the end of this course the participants will be able to:

  • Understand the human behavior
  • Understand how the attitude affects behavior and motivation
  • Manage employee performance
  • Learn how to be more effective as a manager or supervisor
  • Get the best out of their people
  • Develop a clearer picture of their attitudes and behavior, and t
  • Improve their skills in practical performance management – such as appraisal, discipline and grievance
  • Achieve results that rely on interaction with other 
  • Develop their confidence and interpersonal skills

Targeted Competencies:

  • Communication skills
  • Body language
  • Interpersonal relationship skills
  • Performance management
  • Self-development

Course Content:

Unit 1: Performance and the Individual:

  • Psychological profiles - Jungian typology and understanding human behavior
  • How competency frameworks support performance management
  • Human behavior survey
  • The Iceberg model to understand behaviour
  • Models of Performance Management
  • The JOHARI window

Unit 2: Managing Employee Performance:

  • Discipline, capability and grievance
  • Recognizing the difference between capability and conduct issues
  • The “rules of Natural Justice”
  • The purposes of discipline
  • Inefficiency and box markings
  • Models of motivation and behavior

Unit 3: The Assertiveness Model of Behaviour and Attitudes:

  • Identifying and recognizing the types of behavior:
  • Aggressive
  • Indirectly aggressive
  • Passive (aggressive)
  • Assertive
  • Communication skills
  • Being proactive with people

Unit 4: Exercises with Behaviour and Attitudes:

  • Managing performance
  • The Performance Appraisal Interview
  • Discipline and grievance case studies and examples
  • Dealing with discipline and Grievance cases
  • Case studies – real stories explored and developed

Unit 5: Attitudes and Attitudes to Self:

  • The Behaviour mirror diagnostic tool
  • Social styles
  • Behavior model

Top Banking Certification Courses
Managing Banks Employee Performance, Behaviour & Attitudes (BA15200)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966