Top Banking Certification Courses


Internal Communications Masterclass Training

Introduction:

Effective internal communications help colleagues work to the best of their abilities and develop their skills, ensuring everyone is focused on achieving an organization's goals. Organizations are only as good as their weakest link. Poor customer service could spoil the work of expensive advertising and marketing campaigns.

Employees are also front-line ambassadors for organizations and should be nurtured as a powerful tool for recommendations and referrals. A good internal communications strategy promotes well-being and productivity and makes people feel valued.

Research shows that job satisfaction rather than financial reward is often a stronger motivation for loyalty. This internal communications course teaches how to develop a dynamic corporate culture, manage change, and bring out the best in your employees.

Creativity can be a key component in devising and implementing internal communications strategies and developing internal communications ideas. This internal communications course will discuss creative internal communications and ideas that can refresh the standard corporate bulletin and bring new energy to your company's messaging.

Importance and Defining Internal Communications:

When discussing internal communications, we refer to sharing information within an organization for business purposes. This internal communications course gives you a robust understanding of the definition of internal communications.

This internal communications training delves into the types of internal communications and provides solutions to enhance your corporate culture. Understanding the importance of internal communications is pivotal to organizational success. Real-world internal communications case studies illustrate best practices and the tangible results they can yield.

Targeted Groups:

  • HR Staff.
  • Managers, Supervisors, and Team Leaders.
  • All Employees Among All Departments and Levels.

Course Objectives:

At the end of this internal communications course, the participants will be able to:

  • Understand how workplace culture is developed, how to develop it, and how to put a value on it.
  • Understand the communication tools needed to create a "can do" attitude among colleagues.
  • Generate a universal willingness for the company or organization to succeed, especially by generating new ideas.
  • Provide better customer focus and service.
  • Develop tools and techniques for identifying resistance to change and managing it.

Targeted Competencies:

At the end of this internal communications training, the participant's competencies will:

  • Communication skills.
  • Change management.
  • Performance management.
  • Presentation skills.
  • Self-confidence.

Course Content:

Unit 1: Assessing an Organisation's Culture:

  • The role of internal communications.
  • Identify an organization's culture – definitions and models.
  • Build a shared vision.
  • The internal communications audit.
  • Who sets the culture?
  • Objective setting.
  • Personal presentation exercise.

Unit 2: Understanding the Needs of Individuals:

  • Internal communications strategy.
  • The relationship between Human Resources and Public Relations.
  • Resistance to change.
  • Understand how individuals are affected by the change.
  • The role of managers in internal communications programs.
  • Personal presentation exercise.

Unit 3: Utilizing Internal Communications Tools and Tactics:

  • The tools for communication are from the notice board to Twitter.
  • Evaluate how to measure success.
  • Internal communications action plan.
  • The power of brands.
  • Personal presentation exercise.

Unit 4: Internal Communications Crisis Management:

  • Manage internal communications in a crisis.
  • Choose your crisis team.
  • The importance of leaders being visible.
  • Be honest and tell your colleagues first.
  • Personal presentation exercise.

Unit 5: Maintaining and Enhancing Performance Levels:

  • Comprehensive performance assessment.
  • Boosting low morale.
  • Recognize achievement.
  • Analysis of successful internal communications strategies.
  • How do the government and top companies manage messages?
  • Personal going through changes to presentation exercise.

Barcelona (Spain)
22 - 26 Jul 2024
4900 Euro
Dubai (UAE)
11 - 15 Aug 2024
3900 Euro
Online
18 - 22 Aug 2024
1500 Euro
Istanbul (Turkey)
25 - 29 Aug 2024
4200 Euro
Sharm El-Sheikh (Egypt)
01 - 05 Sep 2024
3500 Euro
Kuala Lumpur (Malaysia)
01 - 05 Sep 2024
3900 Euro
Lisbon (Portugal)
02 - 06 Sep 2024
4900 Euro
London (UK)
16 - 20 Sep 2024
5200 Euro
Istanbul (Turkey)
22 - 26 Sep 2024
4200 Euro
Dubai (UAE)
06 - 10 Oct 2024
3900 Euro
Cairo (Egypt)
06 - 10 Oct 2024
3000 Euro
Barcelona (Spain)
07 - 11 Oct 2024
4900 Euro
Amsterdam (Netherlands)
14 - 18 Oct 2024
4900 Euro
Paris (France)
28 Oct - 01 Nov 2024
4900 Euro
Online
03 - 07 Nov 2024
1500 Euro
Milan (Italy)
04 - 08 Nov 2024
4900 Euro
Madrid (Spain)
18 - 22 Nov 2024
4900 Euro
Rome (Italy)
18 - 22 Nov 2024
4900 Euro
Manama (Bahrain)
08 - 12 Dec 2024
3900 Euro
Amman (Jordan)
15 - 19 Dec 2024
2900 Euro
Paris (France)
30 Dec 2024 - 03 Jan 2025
4900 Euro
Online
05 - 09 Jan 2025
1500 Euro
Sharm El-Sheikh (Egypt)
12 - 16 Jan 2025
3500 Euro
Cairo (Egypt)
19 - 23 Jan 2025
3000 Euro
London (UK)
27 - 31 Jan 2025
5200 Euro
Istanbul (Turkey)
23 - 27 Feb 2025
4200 Euro
Rome (Italy)
24 - 28 Feb 2025
4900 Euro
Manama (Bahrain)
09 - 13 Mar 2025
3900 Euro
Munich (Germany)
17 - 20 Mar 2025
4900 Euro
Madrid (Spain)
17 - 20 Mar 2025
4900 Euro
Vienna (Austria)
31 Mar - 20 Apr 2025
4900 Euro
Amsterdam (Netherlands)
07 - 20 Apr 2025
4900 Euro
Kuala Lumpur (Malaysia)
20 - 20 Apr 2025
3900 Euro
Dubai (UAE)
20 - 20 Apr 2025
3900 Euro
Barcelona (Spain)
21 - 20 Apr 2025
4900 Euro
Boston (USA)
21 - 20 Apr 2025
5500 Euro
Geneva (Switzerland)
21 - 20 Apr 2025
5500 Euro
Online
27 Apr - 20 May 2025
1500 Euro
Amman (Jordan)
18 - 20 May 2025
2900 Euro
Brussels (Belgium)
19 - 20 May 2025
4500 Euro

Top Banking Certification Courses
Internal Communications Masterclass Training (BA)

 

Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.