Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

The Best Healthcare and Hospital Management Training Courses

Healthcare Management & Operations


The current healthcare leaders require to scan the environment and find ways to reduce operating costs while improving healthcare quality and effectively deal with the unforeseen turbulent times.

Agility and resilience represent two skills that can help us shift our thinking to a more effective way of dealing with changes and challenges. Both attributes represent “adaptive capacity,” which relates to how much energy and strength we need to address challenging, changing, and adverse situations.

Targeted Groups:

  • Healthcare Senior Managers
  • Departments Heads
  • Clinical Sections’ Heads
  • Other Healthcare professionals

Course Objectives:

At the end of this course the participants will be able to:

  • Enhance their skills to manage and administer their hospitals/medical department and prepare healthcare leaders to execute related programs and oversee improvement projects
  • Acquire advanced skills for organizational success, leadership, effectiveness and efficiency techniques, and creative problem solving, using seven thinking hats
  • Gain a better understanding of quality principles & management functions.
  • Provide training in the development & implementation of strategic planning
  • Maximize productive collaboration and minimize counterproductive behavior

Targeted Competencies:

  • Lead and develop proactive mechanisms to avoid the potential risk
  • Manage your medical department in an organizational matter
  • Be aware of all related strategy tools in addition to the risk management
  • Have the ability to evaluate the healthcare status and challenges
  • A better understanding of quality principles & healthcare management functions

Course Content:

Unit 1: Healthcare Leadership Principles:

  • Leadership & Management Functions
  • Power Sources of the healthcare Leaders
  • Roles of the healthcare Leader/Manager
  • Organizational Mission, Vision, and Values
  • The Healthcare Leadership Skills
  • Healthcare Leadership Styles

Unit 2: Building Agility and Resilience:

  • Healthcare Effectiveness & Efficiency
  • Resilient people three characteristics
  • Agility and Resilience Foundational Skills
  • The Agility and Resilience Impact on Healthcare
  • Johari Windows and Holland Theory
  • Problem-solving & Decision-making

Unit 3: Creative Healthcare Leadership:

  • Thinking skills: PMI – CAF – SCAMPER - Critical Thinking
  • The Thinking Hats for healthcare leaders
  • Characters of Strategic Thinkers
  • Understanding Healthcare Team Dynamics
  • Tuckman Model: The Stages of Team Development
  • The Belbin’s Team Roles

Unit 4: Healthcare Strategic Management:

  • A Strategic-Management Model
  • Strategic Competitiveness: Suitability, Feasibility & Acceptability
  • Strategic Planning Model: ABCDE
  • Tools for Putting Strategy into Action
  • SWOT Analysis & SMARTER Goals
  • Strategy Implementation

Unit 5:Change Management in Healthcare Organization:

  • Change Models: Lewin, Kotter, McKinsey 7S and ADKAR
  • Negotiation and dispute resolution
  • Risk Avoidance and Risk Acceptance
  • Contingent Valuation Method (CVM)

The Best Healthcare and Hospital Management Training Courses
Healthcare Management & Operations (HL15090)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966