Management & Leadership Seminars

Key Performance Indicators (KPIs)


Professionals of public or private companies are more than ever aware that what can be achieved and what can be done can be rewarded. The course aims to provide participants with the knowledge to translate inputs and outputs into results. It also helps participants learn and apply the foundations behind strong KPIs developed at all functions and at all levels.

Several case studies and statistics have shown that achieving strategic and operational objectives achieves a higher level of success when measured against the correct KPIs, and their use ensures that progress towards the goal is effectively measured.

In this course, participants will discover the world of KPIs, their types and uses, and how they relate to every aspect of their business. Participants will master the step-by-step approach to ensure that KPIs and scoreboards are properly developed and required to monitor and raise KPIs for their line managers.

The Objective:

At the end of the course, participants will be able to:

  • Design a performance measurement system using the knowledge gained in KPIs.
  • Analyze and develop key KPIs relevant to stakeholders and clients.
  • Evaluate and develop the most important KPIs to lead internal quality and productivity.
  • Effective management of KPI measurement at all stages.
  • Employ the necessary tools to ensure the successful implementation of the KPI project.

The Target Groups:

All managers and senior professionals who have a role in influencing, formulating or supporting long-term planning and have a role in the management strategy or their organizations, as well as those responsible for linking, measuring and improving the performance of the organization, including the strategy or management of professional performance, balanced scorecard management, business unit, managers and business analysts.

The Target competencies:

  • Develop and use Key Performance Indicators.
  • Systematic thinking.
  • Performance Management.
  • the management of change.
  • Proactive thinking.
  • Problem Solving.
  • Focus on results.

The content:

Diversity of KPIs:

  • Explain key performance indicators and their critical role in performance management.
  • Design a world-class KPI measurement system to guide correct organizational decisions.
  • Identify effective key performance indicators to meet the needs of all key stakeholders.
  • Differentiate between KPI types and cause-and-effect relationships.
  • Discover problems with KPI measurement systems and develop solutions.

Defining the results of the KPIs:

  • Evaluate the current KPI measurement system for improvement opportunities.
  • Use key performance indicators in different management areas to target performance plans.
  • Identify financial key performance indicators to measure results-based targets.
  • Identify key performance indicators for customer value and satisfaction resulting from operational excellence.

Identify the key performance components of the Operational Task:

  • Identify key performance indicators for product and service quality that target the best industry standards.
  • The eight dimensions of quality.
  • Identify key performance indicators for the process and operational efficiency that drive internal activities.
  • Measure community outcomes that ensure sustainability.
  • Identify human resource performance and key performance indicators that support a high-performance environment.
  • Elements of the Employee Satisfaction Survey.
  • Employee Satisfaction Index.
  • Learning and Growth Measurement Framework.
  • KPIs for learning, innovation and growth.

Successful implementation of the KPI project:

  • Get the commitment of the senior staff team and show commitment.
  • Create a winning team with diverse and integrated key performance indicators.
  • Include a results - oriented culture for the KPI project.
  • Prepare the right KPI development strategy tailored to the institution and its culture.
  • Marketing the KPI system to all employees to ensure that their roles are properly understood.
  • Facilitate the use of KPIs for teams in work environments.
  • Maintain key performance indicators aligned with strategic pressures.

Managing the KPI measurement process:

  • Use KPI datasheets as an essential tool for managing them.
  • Types of performance dashboards.
  • Consecutive KPI types.
  • Link KPIs to the strategy to ensure that the right things are measured at the right time.
  • Design a coherent KPI measurement system.
  • Measure and set inspirational goals.
  • Collect and analyze KPI data.
  • Collect evidence and its standards.
  • Report KPI results using dashboards that match management expectations.
  • Enhance performance based on results achieved.

UAE (Dubai)

From 3/5/2020 To 7/5/2020 Price: 2500 Euro
From 14/6/2020 To 18/6/2020 Price: 2500 Euro
From 2/8/2020 To 6/8/2020 Price: 2500 Euro
From 4/10/2020 To 8/10/2020 Price: 2500 Euro
From 29/11/2020 To 3/12/2020 Price: 2500 Euro
From 29/11/2020 To 3/12/2020 Price: 2500 Euro

Egypt (Cairo)

From 5/7/2020 To 9/7/2020 Price: 2500 Euro

Morocco (Casablanca)

From 8/11/2020 To 12/11/2020 Price: 2500 Euro

Jordan (Amman)

From 13/9/2020 To 17/9/2020 Price: 2500 Euro

UK (London)

From 9/8/2020 To 13/8/2020 Price: 4500 Euro
From 11/10/2020 To 15/10/2020 Price: 4500 Euro

Malaysia (Kuala Lumpur)

From 12/4/2020 To 16/4/2020 Price: 3500 Euro

Turkey (Istanbul)

From 10/5/2020 To 14/5/2020 Price: 3000 Euro
From 28/6/2020 To 2/7/2020 Price: 3000 Euro
From 26/7/2020 To 30/7/2020 Price: 3000 Euro
From 16/8/2020 To 20/8/2020 Price: 3000 Euro
From 27/9/2020 To 1/10/2020 Price: 3000 Euro
From 18/10/2020 To 22/10/2020 Price: 3000 Euro
From 29/11/2020 To 3/12/2020 Price: 3000 Euro
From 13/12/2020 To 17/12/2020 Price: 3000 Euro

France (Paris)

From 20/9/2020 To 24/9/2020 Price: 4500 Euro
From 6/12/2020 To 10/12/2020 Price: 4500 Euro

Switzerland (Geneva)

From 5/7/2020 To 9/7/2020 Price: 4500 Euro
From 15/11/2020 To 19/11/2020 Price: 4500 Euro

Spain (Barcelona)

From 19/7/2020 To 23/7/2020 Price: 4500 Euro
From 20/12/2020 To 24/12/2020 Price: 4500 Euro

Italy (Rome)

From 12/4/2020 To 16/4/2020 Price: 4500 Euro

Spain (madrid)

From 7/6/2020 To 11/6/2020 Price: 4500 Euro
From 6/9/2020 To 10/9/2020 Price: 4500 Euro
From 25/10/2020 To 29/10/2020 Price: 4500 Euro

Netherlands (Amsterdam)

From 10/5/2020 To 14/5/2020 Price: 4500 Euro
From 2/8/2020 To 6/8/2020 Price: 4500 Euro
From 7/2/2021 To 11/2/2021 Price: 4500 Euro

Germany (Munich)

From 28/6/2020 To 2/7/2020 Price: 4500 Euro

Join To Our News Letter