The objective of many institutions is to improve their products and save time and material possibilities to study the ways of access to quality in line with the developments of the times, where these institutions face many challenges, the most important of which is the low level of customer satisfaction.
Total quality management has become one of the modern trends in enterprises which found interest from hundreds to develop, where its application proved the ability to address the reasons that lead to the low level of services provided, TQM seeks to achieve the objectives of the institution and gain customer satisfaction (beneficiary).
At the end of this course the participants will be able to:
