The Manager of Quality and Organizational Excellence is a professional who leads and champions process-improvement initiatives - everywhere from small businesses to multinational corporations - that can have regional or global focus in a variety of service and industrial settings, and facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
- Quality Managers
- Quality Assurance Professionals
- Individuals who wish to enhance their skills, knowledge, and understanding of the CMQ / OE
At the end of this course the participants will be able to:
- Review the most important information needed to prepare for the CMQ / OE Test.
- Implement the elements of the Knowledge Group (BOK) to intensify the preparation efforts.
- Reframing the way of thinking to prepare for the answer established in the exam.
- Improve quality and management.
- Solving problems.
- Organizational Leadership.
- Team building.
- Development and using strategy.
- Operations management.
- Measurement: assessment and metrics.
- Training and development.
- Manage employees and operations.
- Project management.
- Quality systems models.
Unit 1: Organizational Leadership and Team Strategy Development:
- Leadership patterns.
- Team-building techniques.
- Change management.
Unit 2: Develop and Disseminate The Strategic Plan:
- Strategic Planning Models.
- Business Environment Analysis.
- Dissemination of the strategic plan.
- Measuring institutional performance.
Unit 3: Elements and Methods of Management:
- Principles of administration.
- Theories, patterns, and tools of management.
- Human Resource Management.
- Financial management.
- Risk Management.
- Communication skills and abilities.
- Project management.
- Documentation of projects.
- Quality system.
- ISO and third-party standards.
- Other quality methodologies.
- Quality philosophies.
Unit 4: Quality Management Process Tools:
- Seven traditional quality tools.
- Process planning.
- Process Analysis.
- Innovation and creativity tools.
- Lean Tools.
- Theory of Constraints (TOC).
- Use basic statistical.
- Statistical analysis.
- Process capacity.
- Qualitative assessment.
Unit 5: Customer Focused Organizations:
- Identify and divide customers.
- Internal and external customers.
- Customer needs and opinion.
- Customer satisfaction and loyalty.
- Basic customer service principles.
Unit 6: Supply Chain Management:
- Selection of suppliers and means of communication.
- Performance, supplier, and development.
- Certificate of supply, partnership, and alliances.
Unit 7: Training and Development:
- Analyze and plan training needs.
- Design and deliver training materials.
- Effectiveness of training and evaluation.