Management & Leadership Seminars

Certified Manager in Quality and Organizational Excellence from the American Society for Quality



Course Objectives
At the end of the course, participants will be able to:

  • Review the most important information needed to prepare for the CMQ / OE test.
  • Implement the elements of the Knowledge Group (BOK) to intensify the preparation efforts.
  • Reframing the way of thinking in order to prepare for the answer established in the exam.
  • Answer training tests.

Target groups:

Individuals who wish to enhance their skills, knowledge and understanding of the CMQ / OE knowledge pool as a preparation for the ASQ® Certified Manager in Quality and Organizational Excellence.

Targeted competencies:

  • Improve quality and management.
  • Solving problems.
  • Organizational Leadership.
  • Team building.
  • Development and using strategy.
  • Operations management.
  • Measurement: assessment and metrics.
  • Training and development.
  • Manage employees and operations.
  • Communication.
  • Project management.
  • Quality systems models.

Content
Organizational leadership and team strategy development and its uses:

  • Leadership patterns.
  • Team building techniques.
  • Change management.

Develop and disseminate the Strategic Plan:

  • Strategic Planning Models.
  • Business Environment Analysis.
  • Dissemination of the strategic plan.
  • Measuring institutional performance.

Elements and methods of management:

  • Principles of administration.
  • Theories, patterns and tools of management.
  • Human Resource Management.
  • Financial management.
  • Risk Management.
  • Communication skills and abilities.
  • Project management.
  • Documentation of projects.
  • Quality system.
  • ISO and third-party standards.
  • Other quality methodologies.
  • Quality philosophies.

Quality Management Process Tools:

  • Seven traditional quality tools.
  • Process planning.
  • Process Analysis.
  • Innovation and creativity tools.
  • Lean Tools.
  • Theory of Constraints (TOC).
  • Use basic statistical.
  • Statistical analysis.
  • Process capacity.
  • Qualitative assessment.

Customer Focused Organizations:

  • Identify and divide customers.
  • Internal and external customers.
  • Customer needs and opinion.
  • Customer satisfaction and loyalty.
  • Basic customer service principles.

Supply chain management:

  • Selection of suppliers and means of communication.
  • Performance, supplier and development.
  • Certificate of supply, partnership and alliances.

Training and development:

  • Analyze and plan training needs.
  • Design and deliver training materials.
  • Effectiveness of training and evaluation.

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