Marketing & Sales Management Training Courses


Telesales Skills Training Course

Introduction:

Selling over the telephone is a specialist activity, whether you are selling an appointment or a product directly, and it differs from face-to-face encounters. In this telesales skills training, learn the sales techniques and strategies best suited for lead generation and selling over the telephone.

Participants in this telesales skills training course will engage with customers when selling on the telephone, which can help you attract new customers and identify new sales opportunities.

This telesales skills course will also focus on the skills of a telesales agent, especially on creating a positive first impact by combining key phrases and tailoring the opening of the call to suit the customer's profile.

How to Improve Telesales Skills and Techniques:

Participants in this telesales skills course will learn how to turn script-based conversations into dynamic interactions that respond to customer cues and express genuine interest, reflecting the skills needed for telesales.

This telesales skills training deep-dives into the specific telesales skills and techniques that convert a customer's initial interest into a closed sale. It emphasizes the skills required for telesales, including handling objections and presenting solutions effectively.

Targeted Groups:

  • Telesales Staff.
  • Telemarketing Staff.
  • Incoming Call Handlers.
  • Outbound Sales Staff.
  • Business Development Managers.
  • Salespeople needing a refresher must return to basics and refocus their time and effort.
  • New Salespeople.

Course Objectives:

At the end of this telesales training course, the participants will be able to:

  • Understand the key skills and approaches to use when selling over the telephone.
  • Learn the most effective outbound telephone sales calling model.
  • Be able to structure a sales call effectively using a simple-to-follow framework.
  • Engage potential customers in conversation rather than read from a script.
  • Use effective questioning to understand customer needs.
  • Present a product or service so it sounds perfect for the customer.
  • Learn closing techniques to get to that "YES" and close the sale.
  • Deal with resistance and challenges and turn this into a conversion.
  • Learn how to build effortless rapport with your prospects.

Targeted Competencies:

By the end of this telesales skills training, the participant's competencies will:

  • Negotiation skills.
  • Verbal Communication.
  • Listening skills.
  • Sales skills.
  • Customer care.
  • Conflict management.
  • Problem-solving.

Course Content:

Unit 1: Opening the Call and Engaging the Customer:

  • Introducing yourself and your business to the customer.
  • Establishing immediate rapport.
  • Make it feel less like a sales call and more like a conversation.

Unit 2: Sound More Human and Less Like a Robot:

  • Using voice and words to generate interest.
  • Making it conversational and different from direct selling.

Unit 3: Using the Right Language:

  • What should you say and what should you not say when talking to customers?
  • Using positive language that generates interest.
  • Making the customer feel valued.

Unit 4: Establishing the Customer's Needs and Interests:

  • Use effective rapport-building and questioning techniques to find out more about the customer.
  • Identifying links between what the customer says and the products and services available.

Unit 5: Presenting Products and Services:

  • Matching your gathered information to products and services.
  • Presenting products in a way that will interest the customer.
  • Dealing with resistance and knockbacks to win the sale without being pushy.

Barcelona (Spain)
22 - 26 Jul 2024
4900 Euro
London (UK)
22 - 26 Jul 2024
5200 Euro
Madrid (Spain)
29 Jul - 02 Aug 2024
4900 Euro
Amman (Jordan)
04 - 08 Aug 2024
2900 Euro
Cairo (Egypt)
04 - 08 Aug 2024
3000 Euro
Dubai (UAE)
11 - 15 Aug 2024
3900 Euro
Istanbul (Turkey)
11 - 15 Aug 2024
4200 Euro
Online
11 - 15 Aug 2024
1500 Euro
Geneva (Switzerland)
12 - 16 Aug 2024
5500 Euro
Istanbul (Turkey)
18 - 22 Aug 2024
4200 Euro
Cairo (Egypt)
18 - 22 Aug 2024
3000 Euro
Rome (Italy)
19 - 23 Aug 2024
4900 Euro
Paris (France)
26 - 30 Aug 2024
4900 Euro
Amsterdam (Netherlands)
26 - 30 Aug 2024
4900 Euro
Dubai (UAE)
08 - 12 Sep 2024
3900 Euro
Amsterdam (Netherlands)
23 - 27 Sep 2024
4900 Euro
London (UK)
30 Sep - 04 Oct 2024
5200 Euro
Boston (USA)
30 Sep - 04 Oct 2024
5500 Euro
Online
06 - 10 Oct 2024
1500 Euro
Online
13 - 17 Oct 2024
1500 Euro
Manama (Bahrain)
20 - 24 Oct 2024
3900 Euro
Madrid (Spain)
21 - 25 Oct 2024
4900 Euro
London (UK)
21 - 25 Oct 2024
5200 Euro
Barcelona (Spain)
28 Oct - 01 Nov 2024
4900 Euro
Istanbul (Turkey)
03 - 07 Nov 2024
4200 Euro
Sharm El-Sheikh (Egypt)
03 - 07 Nov 2024
3500 Euro
Brussels (Belgium)
04 - 08 Nov 2024
4500 Euro
Kuala Lumpur (Malaysia)
10 - 14 Nov 2024
3900 Euro
Casablanca (Morocco)
11 - 15 Nov 2024
3000 Euro
Cairo (Egypt)
17 - 21 Nov 2024
3000 Euro
Lisbon (Portugal)
02 - 06 Dec 2024
4900 Euro
Istanbul (Turkey)
08 - 12 Dec 2024
4200 Euro
Dubai (UAE)
08 - 12 Dec 2024
3900 Euro
Rome (Italy)
09 - 13 Dec 2024
4900 Euro
Kuala Lumpur (Malaysia)
15 - 19 Dec 2024
3900 Euro
Cairo (Egypt)
22 - 26 Dec 2024
3000 Euro
Sharm El-Sheikh (Egypt)
22 - 26 Dec 2024
3500 Euro
Paris (France)
23 - 27 Dec 2024
4900 Euro
Vienna (Austria)
23 - 27 Dec 2024
4900 Euro
Sharm El-Sheikh (Egypt)
29 Dec 2024 - 02 Jan 2025
3500 Euro

Marketing & Sales Management Training Courses
Telesales Skills Training Course (MS)

 

Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.