Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

HR Training Department Development Courses

Essential Skills for Training and Development Manager


Training departments carry a major responsibility in the organizations which focus on developing employees' knowledge and skills for current and future business needs. Being in charge of a training department requires an understanding of many concepts like management, strategy, policies, budget, evaluation, and technology. The 'Certified Training Manager' course covers such important topics and provides participants with the knowledge and tools to survive the ever-growing demands placed on the training function

Targeted Groups:

  • Training Managers
  • Specialists, Team Leaders, Training Professionals and Line Managers who have a direct interest in pursuing a career as a training manager

Course Objectives:

At the end of this course the participants will be able to:

  • Describe the key roles and responsibilities of training departments
  • Develop a training department mission statement with key result areas and key performance indicators
  • Establish a comprehensive training strategy which includes training policies, procedures, and training plans
  • List important steps for developing and administering training budgets
  • Identify methods for evaluating the training function
  • Conduct a cost-benefit analysis for training activities

Targeted Competencies:

  • Leading and supervising
  • Relating and networking
  • Persuading and influencing
  • Presenting and communicating
  • Analytical thinking
  • Formulating concepts and strategies
  • Planning and organizing
  • Achieving goals and objectives

Course Content:

Unit 1: Managing a Training Department:

  • Defining management
  • Key management functions
  • Personal assessment and development plan
  • Role of The Training Department in an Organization:
  • Conducting a 'PEST' and 'SWOT' analysis
  • Devising a training strategy
  • Training department mission statement
  • Identifying key result areas
  • Training department key performance indicators
  • Marketing the training function within your organization
  • Training and development roles
  • Structure of a training department

Unit 2: Mapping Training Policies, Procedures, and Training Plans:

  • Importance of training policies
  • A look at common training policies
  • Drafting training policies
  • Components of a training plan
  • Partnering with training providers

Unit 3: Establishing a Training Budget:

  • Whose responsibility is it
  • Budget types and techniques
  • Measurement, metrics and budget data
  • Eight steps to creating your budget
  • Tips for defending your budget
  • Examples of training budgets

Unit 4: Evaluating the Training Function:

  • Reasons for evaluating the training function
  • Key performance indicators
  • Deciding on indicators
  • Monitoring and reporting
  • Measuring employees' satisfaction of the training function
  • Evaluation methods
  • Developing the training function's satisfaction survey
  • Evaluating transfer of behavior
  • Conducting a cost/benefit analysis
  • Reporting return on investment
  • Presenting your findings

Unit 5: Selecting and Implementing an LMS:

  • Purpose and importance of LMS
  • Existing types and technology
  • Common features
  • Business requirements
  • Defining the selection process
  • Examples and comparison of LMS

HR Training Department Development Courses
Essential Skills for Training and Development Manager (HR15030)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966