Management & Leadership Seminars

Managing Housekeeping Operations

Course Description:

Efficient housekeeping operations are a business imperative for any lodging operation. This module provides a thorough overview of housekeeping operations, which include hiring and retaining a quality staff, planning and organizing the daily activities of the department, including the technical details required for cleaning each area of a typical lodging establishment.

What does the program cover?:

  • The role of housekeeping in a hospitality operation.
  • Environmentally- friendly procedures for sustainable housekeeping.
  • Plan and organize the work of the hospitality housekeeping department.
  • The role executive housekeeper in managing human resource concerns such as diversity, turnover, recruitment, selection, training, scheduling, and motivation.
  • Managing inventories for linens, uniforms, guest loan items, machines and equipment, cleaning supplies, and guest supplies.
  • Budgeting and control of expenses in the housekeeping department.
  • Security concerns and the role that the members of the housekeeping department play in creating a safe and secure property.
  • Laundry operations.
  • Guestroom cleaning including room assignments, inspections and turndown service.
  • Describe the selection and care considerations for beds, linens, and uniforms.
  • Cleaning and maintenance of different types of carpeting and floors.
  • Areas of a guest bathroom and how to select and care for each element.

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