Management & Leadership Seminars

CRISIS Management & Security Negotiation Skills



The Programme Content

 

The programme has been designed to be interactive with several case studies and group exercises. A modular approach will take the delegates through the four stages of Crisis Management - Preparation, Planning, Response and Recovery. Participative lectures will involve the use of PowerPoint, handout material, work manual with all instructor notes and slides, examples of best practice and appropriate video/DVD material. The use of flip-charts, syndicate work-shops and reporting back sessions will encourage a fully participative and enjoyable event.

 

 

Pre-planning, who and what else should be considered?

  • Who owns the mitigation process?
    • Self-evaluating questionnaires
  • Developing and Implementing Emergency Plans
  • Twelve point check list covering the whole planning process
  • Mutual Aid arrangements
  • Company-wide strategic contingency plans
  • Service or departmental plans
  • Building evacuation plans
  • Crisis Management and Communications. Emergency Centre/s
  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis. Case Study and Workshop

 

Dealing with a crisis - the 'communications' perspective

  • Command and Control Issues
    • Operational (at the scene)
    • Tactical (at the forward control point/incident command)
    • Strategic (boardroom level/emergency operations centre)
  • On Scene Crisis Management, essential elements for success
  • Reputation Management - Managing the Media. 'How to' sessions include:
  • Organising a Press Conference
  • Conducting Radio and Television Interviews
  • Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario

 

Incident Management & Aftermath

  • Alerting and Warning. Case Studies. What can go right and what can go wrong
  • Case Studies - Texas City Disasters 1947 and April 2005
  • Major Incident Simulation - Role Playing Workshop
    • Syndicate selection
    • Reporting back
  • Potential Psychological & Welfare problems in Crisis Management
  • How to improve staff morale and confidence in the process
  • The psychological effects during and after an incident involving injuries - and worse
  • Looking after yourself and your staff
  • Questionnaire, are your batteries in good condition?

 

What Makes a Negotiation a Success?

  • Negotiation Exercise Number 1
  • Personal obstacles to a successful negotiation
  • Purchasing responsibilities as a negotiator
  • Identifying the phases of a negotiation
  • Understanding the phases of a negotiation
  • What makes the “ winners” win – the elements of success
  • Comparing Approaches in Negotiations
  • Looking for a better deal for both parties
  • When to use what style of negotiation
  • Protecting yourself and your company
  • Using Time as a key element
  • Negotiation Exercise Number 2

The Expert Negotiator Has Many Talents

  • Skill sets and knowledge requirements
  • The role of intuition and Emotion
  • Understanding your present personal capability
  • Defining the negotiator competencies
  • Uncovering the learning gap
  • Identifying what should be negotiated
  • Positioning the negotiation
  • Determining the suppliers likely position
  • The influence of long and short term supplier relationships
  • The importance of research
  • Negotiation Exercise Number 3

UAE (Dubai)

From 29/12/2019 To 2/1/2020 Price: 2500$
From 2/2/2020 To 6/2/2020 Price: 2500$
From 5/7/2020 To 9/7/2020 Price: 2500$
From 23/8/2020 To 27/8/2020 Price: 2500$

Egypt (Cairo)

From 1/12/2019 To 5/12/2019 Price: 2500$
From 22/3/2020 To 26/3/2020 Price: 2500$
From 19/7/2020 To 23/7/2020 Price: 2500$
From 25/10/2020 To 29/10/2020 Price: 2500$

Morocco (Casablanca)

From 12/1/2020 To 16/1/2020 Price: 2500$

Jordan (Amman)

From 16/2/2020 To 20/2/2020 Price: 2500$

UK (London)

From 29/12/2019 To 2/1/2020 Price: 4500$
From 27/4/2020 To 1/5/2020 Price: 4500$
From 22/6/2020 To 26/6/2020 Price: 4500$
From 12/10/2020 To 16/10/2020 Price: 4500$

Egypt (Sharm El-Sheikh)

From 3/5/2020 To 7/5/2020 Price: 2500$
From 26/7/2020 To 30/7/2020 Price: 2500$

Malaysia (Kuala Lumpur)

From 12/4/2020 To 16/4/2020 Price: 3500$
From 9/8/2020 To 13/8/2020 Price: 3500$

Turkey (Istanbul)

From 17/11/2019 To 21/11/2019 Price: 3000$
From 19/1/2020 To 23/1/2020 Price: 3000$
From 21/6/2020 To 25/6/2020 Price: 3000$
From 23/8/2020 To 27/8/2020 Price: 3000$

France (Paris)

From 22/12/2019 To 26/12/2019 Price: 4500$
From 20/1/2020 To 24/1/2020 Price: 4500$
From 7/9/2020 To 11/9/2020 Price: 4500$

Switzerland (Geneva)

From 19/10/2020 To 23/10/2020 Price: 4500$

Spain (Barcelona)

From 27/4/2020 To 1/5/2020 Price: 4500$
From 27/7/2020 To 31/7/2020 Price: 4500$
From 26/10/2020 To 30/10/2020 Price: 4500$

Italy (Rome)

From 6/4/2020 To 10/4/2020 Price: 4500$

Manama (Bahrain)

From 5/1/2020 To 9/1/2020 Price: 2500$
From 26/7/2020 To 30/7/2020 Price: 2500$

Oman(Muscat)

From 23/2/2020 To 27/2/2020 Price: 2500$

Spain (madrid)

From 16/3/2020 To 20/3/2020 Price: 4500$
From 10/8/2020 To 14/8/2020 Price: 4500$

USA (Boston)

From 10/5/2020 To 14/5/2020 Price: 5000$

Netherlands (Amsterdam)

From 27/1/2020 To 31/1/2020 Price: 4500$
From 3/8/2020 To 7/8/2020 Price: 4500$

Canada (Toronto)

From 7/9/2020 To 11/9/2020 Price: 5000$

Germany (Munich)

From 24/8/2020 To 28/8/2020 Price: 4500$

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