: Mercury Training Center
: Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Management & Leadership Courses

Supervisory Skills And Development of Leadership


Introduction:

As a supervisor, the success of your business holds in your hands. This program provides you with the possibility to develop highly efficient and essential supervisory skills that will increase teamwork and organizational success. Also, this program will help you manage everyday operations with greater expertise. Furthermore, it will assist you leverage both your managerial and people skills to meet your new challenges as the 21st-century supervisor.

Targeted Groups:

  • Team leaders
  • Supervisors
  • Employees who are being prepared to be promoted to a supervisory role

Course Objectives:

At the end of this course the participants will be able to:

  • Define the scope, nature, and responsibility of the supervision role and the challenges this role places on them.
  • Effectively communicate verbally and non-verbally with others.
  • Apply their role as motivators.
  • Identify their teamwork style and build an effective team.
  • Practice professional techniques in providing positive discipline.
  • Use different skills in interpersonal problem-solving and conflict management

Targeted Competencies:

  • Leadership skills
  • Supervisory skills
  • Communication skills
  • Problem-solving

Course Content:

Unit 1: Being a Supervisor Today:

  • Myths about Supervision
  • Supervisors Key Tasks
  • Essential skills for supervisors
  • Responsibilities and challenges
  • Problems supervisors encounter

Unit 2: Communicating Effectively:

  • The communication process
  • Approaches to interpersonal relationships with employees
  • Ten commandments of human relations
  • Developing effective listening habits
  • The value of feedback
  • Techniques in providing feedback
  • Guidelines for assertive communication

Unit 3: Motivating your Workforce:

  • Definitions of motivation
  • Myths about motivation
  • Motivation and performance
  • Different workable motivational theories
  • Building a motivational environment

Unit 4: Working with Teams:

  • Identifying your teamwork style
  • Supervisors involvement with teams
  • Team process facilitation
  • Obstacles to effective teamwork
  • Overcoming obstacles to effective teamwork
  • Team decision-making procedures

Unit 5: Orientation and Positive Discipline:

  • Perceptions during orientation
  • Orientation and follow up
  • Use of progressive disciplinary practices
  • Types of reinforcement
  • Applying reinforcement strategies

Unit 6: Creative Interpersonal Problem-Solving:

  • Interpersonal problem-solving process
  • Steps for interpersonal problem-solving
  • Encouraging creative thinking
  • Applying brainstorming formats and mechanics
  • Key conflict management skills


France (Paris)
1/11/2021 - 5/11/2021
Euro 4500
Spain (madrid)
1/11/2021 - 5/11/2021
Euro 4500
UK (London)
15/11/2021 - 19/11/2021
Euro 4500
Egypt (Cairo)
5/12/2021 - 9/12/2021
Euro 2500
Turkey (Istanbul)
5/12/2021 - 9/12/2021
Euro 3000
Manama (Bahrain)
12/12/2021 - 16/12/2021
Euro 2500
Spain (Barcelona)
13/12/2021 - 17/12/2021
Euro 4500
Italy (Rome)
20/12/2021 - 24/12/2021
Euro 4500
Malaysia (Kuala Lumpur)
26/12/2021 - 30/12/2021
Euro 3500
Jordan (Amman)
2/1/2022 - 6/1/2022
Euro 2500
Malaysia (Kuala Lumpur)
2/1/2022 - 6/1/2022
Euro 3500
Egypt (Cairo)
16/1/2022 - 20/1/2022
Euro 2500
Online
23/1/2022 - 27/1/2022
Euro 1250
Netherlands (Amsterdam)
24/1/2022 - 28/1/2022
Euro 4500
Morocco (Casablanca)
31/1/2022 - 4/2/2022
Euro 2500
Egypt (Sharm El-Sheikh)
6/2/2022 - 10/2/2022
Euro 2500
France (Paris)
7/2/2022 - 11/2/2022
Euro 4500
Spain (madrid)
28/2/2022 - 4/3/2022
Euro 4500
Spain (Barcelona)
7/3/2022 - 11/3/2022
Euro 4500
Turkey (Istanbul)
20/3/2022 - 24/3/2022
Euro 3000
UK (London)
21/3/2022 - 25/3/2022
Euro 4500
UAE (Dubai)
27/3/2022 - 31/3/2022
Euro 2500
UAE (Dubai)
17/4/2022 - 21/4/2022
Euro 2500
Online
17/4/2022 - 21/4/2022
Euro 1250
Ukraine (Kyiv)
18/4/2022 - 22/4/2022
Euro 3500
Spain (Marbella)
25/4/2022 - 29/4/2022
Euro 4500
Egypt (Cairo)
1/5/2022 - 5/5/2022
Euro 2500
Italy (Rome)
2/5/2022 - 6/5/2022
Euro 4500
Turkey (Istanbul)
8/5/2022 - 12/5/2022
Euro 3000
Malaysia (Kuala Lumpur)
15/5/2022 - 19/5/2022
Euro 3500
Manama (Bahrain)
15/5/2022 - 19/5/2022
Euro 2500
Spain (Barcelona)
16/5/2022 - 20/5/2022
Euro 4500
Germany (Munich)
6/6/2022 - 10/6/2022
Euro 4500
Egypt (Cairo)
17/7/2022 - 21/7/2022
Euro 2500
Turkey (Istanbul)
17/7/2022 - 21/7/2022
Euro 3000
Singapore (Singapore)
8/8/2022 - 12/8/2022
Euro 4500
Greece (Athens)
8/8/2022 - 12/8/2022
Euro 4500
Manama (Bahrain)
14/8/2022 - 18/8/2022
Euro 2500
UK (London)
15/8/2022 - 19/8/2022
Euro 4500
Netherlands (Amsterdam)
22/8/2022 - 26/8/2022
Euro 4500
France (Paris)
29/8/2022 - 2/9/2022
Euro 4500
USA (Boston)
5/9/2022 - 9/9/2022
Euro 5000
Jordan (Amman)
11/9/2022 - 15/9/2022
Euro 2500
Switzerland (Geneva)
12/9/2022 - 16/9/2022
Euro 4500
Egypt (Sharm El-Sheikh)
18/9/2022 - 22/9/2022
Euro 2500
UAE (Dubai)
25/9/2022 - 29/9/2022
Euro 2500
Online
25/9/2022 - 29/9/2022
Euro 1250