Management & Leadership Training Courses

Efficient Tools for Highly Effective Managers Course


This efficient tools for highly effective managers program aims to help managers and business owners use a holistic approach to attend to matters and improve their weaknesses, using activity-oriented and experiential learning environments.

You will gain the 10 tools for highly effective managers, including various practical and effective management tools and techniques designed to enhance time management, decision-making, and overall management effectiveness.

Targeted Groups

  • Head of departments
  • Managers at all managerial levels.
  • Supervisors.
  • In this efficient tools for highly effective managers course, employees are prepared to be promoted to a managerial or supervisory role.

Course Objectives

By the end of this efficient tools for highly effective managers course, you will be able to:

  • Understand and develop skills necessary for new managers/supervisors.
  • Learn the importance of managing strategic thinking.
  • Learn how to set goals and plan effectively and efficiently.
  • Develop the ability to establish a customer focus in management.
  • Develop positive interpersonal techniques for better people relationships.
  • Improve their ability to make higher-quality decisions.
  • Apply concepts of team building, team performance, and motivation.
  • Learn how to establish and maintain time management techniques.
  • Understand the role of stakeholders and learn methods of stakeholder management.
  • How do we develop productive communication techniques?
  • Understand the importance of performance standards, goals, and objectives.
  • Develop improvement plans to accomplish work and improve performance.

Targeted Competencies

  • Leadership skills.
  • Management skills.
  • Strategic thinking.
  • Time management.
  • Delegating and empowering.
  • Problem-solving.
  • Decision making.
  • Stress management.
  • Benchmarking.

Course Content

Unit 1: Lead Your People

  • Definition of a leader.
  • Definition of a manager.
  • Difference between a leader and a manager.
  • Tomorrow's company versus yesterday's company.
  • The leader of tomorrow's company.
  • 6 leadership styles.
  • Attributes of leaders.
  • Leadership tension.

Unit 2: Think Strategically

  • Strategic thinking defined.
  • 4 Levels of strategic thinking.
  • The strategy/operations relationship.
  • Strategic thinking leads to strategic management.
  • 3 Ws and 2 Hs.

Unit 3: Solve Problems & Make Effective Decisions

  • 5 Key steps in decision-making.
  • The "ADADA" model.
  • Barriers to effective decision-making.
  • The "Ishikawa" model in problem-solving.
  • Man-method-material-machine.
  • Basic steps and rules in problem-solving.

Unit 4: Manage Time

  • Recording time.
  • Analyzing time.
  • Planning time.
  • Managing your roles and not your time.
  • The yearly planner.
  • The weekly worksheet.
  • The daily work plan.
  • Tools to manage time effectively: interpreting how this effective tool for managing time can transform how you structure and utilize your workday.

Unit 5: Stay Stress-Free & Well

  • Two types of stress.
  • Signs of symptoms of anxiety.
  • How to manage stress?
  • Type A and type B personality.
  • Managing your health.

Unit 6: Build Great Teams

  • Actively building relationships.
  • Encouraging and stimulating others.
  • Wide range of incentives.
  • Evaluating and enhancing people's capabilities.
  • Respect for the views and actions of others.
  • Sensitivity to the needs and feelings.
  • Using power and authority.
  • Setting objectives that are both achievable and challenging.
  • Commitment to a specific course of action.
  • Using a variety of techniques to promote morale and productivity.
  • Communicating a vision.

Unit 7: Communicate & Interpersonal

  • How should I communicate?
  • Types of non-verbal communication.
  • Communication skills.
  • Presentation skills: 6 key steps.
  • Do's and don'ts on delivery.

Unit 8: Delegate & Empower

  • The difference between delegation and empowerment.
  • Why delegation?
  • Benefits of delegation.
  • Reasons why people fail to delegate.
  • Activities included in the delegation.
  • A process for effective delegation.
  • Why is empowerment important?
  • Benefits of empowerment.
  • How do we empower employees?
  • Guidelines for implementing and improving empowerment.
  • Specific techniques that can be used to designate a workforce.

Unit 9: Encourage Innovation & Creativity

  • Can creativity be taught?
  • Right brain and left brain thinking.
  • How creative are you?
  • 8 Steps to developing creative thinking skills.
  • 10 Barriers to creativity.
  • 12 Questions to spur the imagination.
  • 8 Steps towards stimulating a creative environment.

Unit 10: Focus on Results through Your People

  • Planning and prioritizing.
  • Focus on objectives.
  • Tackle problems and take advantage of opportunities.
  • Set objectives in uncertain and complex situations.
  • Focus personal attention on specific details.
  • Striving for excellence.
  • Actively seek to do things better.
  • Use change as an opportunity for improvement.
  • Establish and communicate high expectations.
  • Set goals that are demanding of self and others.
  • Benchmarking.

Management & Leadership Training Courses
Efficient Tools for Highly Effective Managers Course (ML)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.