Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Management & Leadership Courses

Efficient Tools for Highly Effective Managers


This program aims to help managers and business owners to use a holistic approach to attend matters and improve their area of weaknesses, using activity-oriented and experiential learning environment.

You will gain the 10 Tools for Highly Effective Managers

Targeted Groups:

  • Head of Departments
  • Managers Among All Managerial Levels
  • Supervisors
  • Employees who are being prepared to be promoted to a managerial or supervisory role

Course Objectives:

At the end of this course you will be able to:

  • Understand and develop skills necessary for new managers/supervisors
  • Learn the importance of managing strategic thinking
  • Learn how to set goals and plan effectively and efficiently
  • Develop the ability to establish a customer focus in management
  • Develop positive interpersonal techniques for better people relationships
  • Improve their ability to make higher quality decisions
  • Apply concepts of team building, team performance and motivation
  • Learn how to establish and maintain time management techniques
  • Understand the role of stakeholders and learn techniques of stakeholder management
  • Understand how to develop productive communication techniques
  • Understand the importance of performance standards, goals and objectives
  • Develop improvement plans to accomplish work and improve performance

Targeted Competencies:

  • Leadership skills
  • Management skills
  • Strategic thinking
  • Time management
  • Delegating & Empowering
  • Problem Solving
  • Decision making
  • Stress management
  • Benchmarking

Course Content:

Unit 1: Lead Your People

  • Definition of a Leader
  • Definition of a Manager
  • Difference between a Leader and a Manager
  • Tomorrow's Company versus Yesterday's Company
  • The Leader of a Tomorrow's Company
  • 6 Leadership Styles
  • Attributes of Leaders
  • Leadership Tension

Unit 2: Think Strategically:

  • Strategic Thinking Defined
  • 4 Levels of Strategic Thinking
  • The Strategy/Operations Relationship
  • Strategic Thinking Leading to Strategic Management
  • 3 Ws and 2 Hs

Unit 3: Solve Problems & Make Effective Decisions

  • 5 Key Steps in decision-making
  •  The ADADA Model
  •  Barriers to Effective Decision-Making
  • The "Ishikawa" Model in Problem-Solving
  •  Man-Method-Material-Machine
  •  Basic Steps & Rules in Problem-Solving

Unit 4: Manage Time:

  • Recording Time
  • Analyzing Time
  • Planning Time
  • Managing your Roles and not your Time
  • The Yearly Planner
  • The Weekly Worksheet
  • The Daily Work Plan
  • Checklist for effective use of time

Unit 5: Stay Stressfree & Well:

  • Two Types of Stress
  • Signs & Symptoms of Stress
  • How to Manage Stress
  • Type 'A' and Type 'B' Personality
  • Managing Your Health

Unit 6: Build Great Teams:

  • Actively Building Relationships
  • Encouraging and Stimulating Others
  • Wide Range of Incentives
  • Evaluating and Enhancing People's Capabilities
  • Respect for views and actions of others
  • Sensitively to the needs and feelings
  • Using power and authority
  • Setting objectives which are both achievable and challenging
  • Commitment to a specific course of action
  • Using a variety of techniques to promote morale and productivity
  • Communicating a Vision

Unit 7: Communicate & Interpersonalise 

  • How should I communicate?
  • Types of Non-Verbal Communication
  • Communication Skills
  • Presentation Skills: 6 Key Steps
  • Do's and Dont's on Delivery

Unit 8: Delegate & Empower: 

  • The Difference between Delegation and Empowerment
  • Why Delegation?
  • Benefits of Delegation
  • Reasons why people fail to delegate
  • Activities included in Delegation
  • A Process for Effective Delegation
  • Why is Empowerment Important?
  • Benefits of Empowerment
  • How to empower employees?
  • Guidelines for implementing and improving Empowerment
  • Specific Techniques that can be used to Empower a Workforce

Unit 9: Encourage Innovation & Creativity:

  • Can Creativity be Taught?
  • Right Brain and Left Brain Thinking
  • How Creative Are You?
  • 8 Steps to Developing Creative Thinking Skills
  • 10 Barriers to Creativity
  • 12 Questions to Spur the Imagination
  • 8 Steps towards stimulating a creative environment

Unit 10: Focus on Result through Your People:

  • Planning and Prioritizing
  • Focus on Objectives
  • Tackle Problems and Take Advantage of Opportunities
  • Set Objectives in Uncertain and Complex Situations
  • Focus Personal Attention on Specific Details
  • Striving for Excellence
  • Actively seek to do things better
  • Use change as an opportunity for improvement
  • Establish and Communicate High Expectations
  • Set Goals that are demanding of self and others
  • Benchmarking

Management & Leadership Courses
Efficient Tools for Highly Effective Managers (ML1152)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966