Management & Leadership Training Courses

Advanced Supervisory Skills - The Supervisor Development Program


This supervisory skills development course is designed for all those with the potential and capabilities to develop into supervisors, team leaders, and new managers.

Whether in a supervisory role or preparing for management responsibilities, this advanced supervisory skills course aims to enhance participants' supervisory training skills through a comprehensive training program that instills practical supervisory skills essential for successful supervisor skills.

Target Groups:

  • Supervisors.
  • Team leaders.
  • Employees who are being prepared for supervisory development training.

Course Objectives:

By the end of this supervisory development training course, participants will be able to:

  • Understand the true essence of supervision and articulate the definition and importance of a supervisor development program to others.
  • Develop and refine essential supervisory skills and implement basic supervisory training techniques.
  • Differentiate between supervisory and operational roles, enhancing their management and supervisory skills.
  • Set clear objectives and monitor them proficiently, utilizing successful supervisor skills.
  • Identify motivational drivers for themselves and others, adopting practices that foster motivation and practical supervisory leadership skills.
  • Oversee performance management to deliver results, incorporating strategies from supervisory skills training courses.
  • Employ various communication techniques to interact effectively with their team, ensuring impactful supervisory and leadership training.
  • Delegate tasks strategically, enabling productivity and growth within the team.
  • Empower themselves and their staff effectively through learned supervisor leadership training, aiming for successful corporate leadership.
  • Recognize their sources of power and influence and utilize them to enhance leadership and supervisory skills.

Targeted Competencies:

  • Leadership skills.
  • Supervisory skills.
  • Performance management.
  • Effective communication skills.
  • Empowerment and delegating abilities.
  • Time management.
  • Prioritization.

Course Content:

Unit 1: What Is A Supervisor?

  • Should you be a supervisor?
  • Determining the suitability for a supervisory role.
  • Transitioning from individual contributor to supervisor.
  • The distinction between doing and supervising.
  • Pros and cons of the supervisory position.
  • What are the skills of an effective supervisor?
  • Identifying and developing practical supervisor training skills.
  • Different ways to supervise the skills development of others.
  • Supervisory methods and styles.
  • Common mistakes to avoid in supervisory skills development.

Unit 2: Managing Performance - Getting Results

  • Understanding Performance Management Characteristics.
  • Introduction to Business Plan basics.
  • How do you align yourself with the business plan for practical supervisory skills development?
  • Assessing your current situation.
  • Develop yourself and the business plan.
  • Driving productivity through supervisory development training.
  • The critical role of strategic goal setting in supervisory leadership skills.
  • Five essentials for success and how to manage results proactively.
  • Delegating effectively to enhance skills for a supervisor.
  • Getting and managing results.
  • How do we develop proactive management?
  • Benefits and barriers to delegation.
  • How, when, and to whom should we delegate?
  • Getting it done right – instructing others.

Unit 3: Managing Performance – Problems And People

  • What motivates me?
  • What motivates others?
  • What does motivation do?
  • The 3 Major steps of motivation
  • Identifying motivators and how motivation affects workplace performance.
  • Exploring "Herzberg's" motivational theory
  • How do we tailor motivation in supervisory roles?
  • How do you manage conflict?
  • Conflict management and working with diverse personalities.
  • What to do when a problem arises?
  • Effective listening and questioning skills as part of supervisory skills courses.

Unit 4: Managing Communication

  • What is Communication?
  • An exploration of communication at different levels.
  • The importance of non-verbal communication.
  • Factors that affect your communication.
  • Communication chart
  • Effective ways to communicate.
  • Brain communication impact.
  • Communication cycle.
  • Delivering clear, concise messages.
  • How to make an effective presentation?
  • 9 Effective communication principles.
  • Positive visual imaging.
  • Good/bad relationships.
  • Planning a Team meeting.
  • How to be a decisive decision-maker?
  • Improving your ability to make decisions.
  • Verbal communication.
  • Communication barriers and how to overcome them to ensure supervisory skills development.
  • Team communications teachings.
  • Running a team meeting.
  • Choosing the right words.
  • Communicating in writing.

Unit 5: Building Powerful Influence

  • What constitutes personal empowerment and developing influence?
  • Strategies for increasing personal power to improve supervisory skills.
  • Developing your mind, attitude, appreciation, and character influence.
  • The mind thinks of power.
  • Know the impact of teleological thinking.
  • Replacement principle.
  • Building your power.
  • Using your power.
  • Building trust and believability: walking your talk.
  • Ten essential qualities of a top supervisor.
  • Personal development planning to maintain motivation and continue growing supervisory leadership skills.
  • How to stay motivated?

In this advanced supervisory skills development program, the participants will engage in learning and provide a comprehensive and enhancing framework to stay motivated.

Management & Leadership Training Courses
Advanced Supervisory Skills - The Supervisor Development Program (ML)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.